The bankers/tellers here are friendly and helpful. I have multiple accounts with them (personal and…read morebusiness). They've always treated me with respect. They always help me quickly and proficiently!

The bank is decent overall, but this branch... I'm not sure if it's the design of the place or just…read morethe people... but this location is not friendly or welcoming. I walked in, and needed to speak with a bank representative.... and no clear direction of where that would be. I start walking and then hear a voice.... "can I help you". It came from behind a 1/2 panel wall, where an employee was sitting. After walking over to him (yes, he didn't get up.... was busy sitting at his desk), I went over what I needed... and he started to work on it. During that time... he had to call a central number to set up a new account.. which lead to question that he asked me... but he clearly wasn't listening to my response. Over 30 mins later and the account is finally set up and I leave.... something that should not have taken more than 10 to 15 mins to take care of.

Craig is the most Amazing at this location. Everyone was great but basically I went in there kind…read moreof just to check on paying off my mortgage which I had through Chase for about 13 years Craig was really wise smart knowledgeable and kind great personality and help walk me through the process told me I could do it this morning after a few phone calls to chase headquarters he told me everything would be complete by next Wednesday he was very reassuring it was a great experience I recommend this location if you're going to chase and I recommend Craig!!

Useless. I had to go to the other location to make a deposit because I hadn't received my debit…read morecard yet. What's the point of this branch if you can't even make a deposit

We refinanced our mortgage with Union County because they offered us an amazing rate. We played…read moreQuicken against Wells Fargo and thought we were getting the lowest rate possible, but Union Country beat them by a 1/4 point, which saves us a ton of money on a 30-year loan. I asked some experts in the industry and they confirmed the small, local banks have very little overhead and marketing costs so it's easy for them to offer lower rates than the big lenders. Yes, they're old-fashioned and you'll close the loan (and make your payments) just as you would before computers, but for that rate I'm happy.

My dad recently passed away and had three very large jumbo CDs at this bank for many many years. I…read moream joint on the account and needed to close one cd to disperse funds stipulated in his will. , I needed to close out one of the accounts that just renewed a week prior but was told there would be a $3000 penalty. All of the other community banks where he had CDs waived the penalty. union county did not and said no exceptions . I will be closing out all these accounts to when they are up for renewal. Terrible customer service.

Very pleased with the excellent service I was given by John. He was quick and informative at…read moreresolving my issue I had. I would highly recommend asking for him with any of your questions or concerns.

Used the drive thru atm machine. Machine said take your card and as I'm putting it away the machine…read morespits the money out and sucks it's right back. So I go inside And wait on line to seek assistance from the teller. Here I am expecting them to give me the money that was deducted from my account. "No sorry there's nothing I can do because then my batch will be short". The other teller says the guy before you had the same issue. So I said why are you guys letting this happen instead of placing a sign "out of order". We already put in a request for service and we cannot put up a sign because we are not allowed to unless corporate approves it. What is going on people ? Wake up Then had to jump on the phone and open a case to put in a request just to get my money back.

Nice place. It's plenty of parking. I like that the ATMs are…read moreinside and not outside. Never been inside the actual bank but it's nice and quiet and I doubt that it ever gets crowded unless I don't go on the crowded days lol

Out of the 4 people working at this location only 1 teller is open. The manager walked around doing…read morenothing.

Went back and as always great service and support .. they keep their service consistent across many…read moreyears . Kudos to the team love their drive thro atm .

I've been banking at this location for many years and was totally racially discriminated against by…read moreemployee Teller Hugo Tlatelpa , I came into the bank in my work uniform which has my entire name on it and I guess the amount of money I was taking out was too high , so after giving him my withdrawal slip and my motor vehicle drivers license and my debit card . He starts looking at me lifting up my identification scratching it and after I patiently wait I decided to ask him if there was a problem he went on to say my driver license was fake and he needed to keep looking at it . I was so embarrassed and so upset I couldn't believe what was happening before my eyes . Obviously Customer Service / Bank Teller isn't a job for Hugo Tlatelpa I worked in customer service over 20 years and never have I ever seen anything like this happen but hopefully it doesn't happen to anyone else .

Great branch! Friendly and extremely helpful staff. This branch is big, clean and very modern…read morelooking. Plenty of parking spaces. Great location. Only thing I don't like is that the ATM is located on the side of the building, so you have to park and walk around, but other than that no issues at all .

Spencer is not a consumer friendly bank. I would not recommend. This bank does not want to assist…read morecustomers in any capacity. If you ask the answer is always no. Smaller is not always better and I've gotten friendly service from capital one which is a big box bank, if you will.

Possibly THE worst bank I have ever been to!! They pay very low interest rates on deposits and…read morecharge high fees. There are so many other better banks in the market with more branches I don't know why anyone would bank here. Broken business model.