Just had a truly awful experience with the lying, power-tripping manager of this Chase branch... Her name is Jacklyn Watson Danby... Her partner in abusing me was Michelle Esola...
They should both be fired for terrible service and for being abusive liars who would rather play childish, power-tripping games than doing their jobs...
First, Ms Danby claimed she could not (or would not choose to) verify my id based on my drivers license... even if I gave her my ssn, or any number of other ids... She wouldn't help me without my debit card, which I had never needed before to get cash...
So, Ms Danby makes me stand aside and wait 'for her manager'... & after I stood there while several other customers were helped, she sent me to Ms Esola for 'further verification'...
Well, when asked by Ms Esola for my phone number, I gave it... Asked for my address and gave that, too... Then, Ms Esola asked me to recite my last 3 banking transactions, which I did not know - so she said I 'failed' the verification and I would not be allowed to make a withdrawal from my account...
Now, I knew my address, phone #, ssn, account #, and had multiple picture IDs... & the bank has cameras... So, why was I still being vetted? It was just ridiculous...
Then, Ms Danby FALSELY claimed I threatened her, at which point she claimed she'd call the cops... I asked her to please call the cops, because I absolutely did not in any way threaten her and had done nothing wrong ... & it is at that point she finally gives me my money...
Now, it is Important to understand that I take false accusations very seriously... what Ms Danby said is slander...I did not, in any way, threaten her or anyone else...
& jerking me around - making me wait 20 minutes to get my money - was no better... basically, they were just playing a game, like a couple of very stupid 12 year old girls... they were clearly getting off on it...
these people are unconscionable scumbags...
& i'm not sure which was lying, but both claimed the other was the manager...
this happened @1pm on Tuesday, 9/4... I hope and assume this is all on tape - if so - please review and fire them both... they deserve it... they are truly rotten people... read more