Very outdated branch, the drive thru has no ATM. Very inconvenient setup. They should consider…read moreremodeling immediately.

Worst bank ever I will be switching banks as soon as I can. I tried to goto the bank yesterday…read morebecause my card was stolen to try to get money out of it for my Christmas shopping. Both bankers were on lunch at the same time and the teller said "im not sure when they will be back" Tried to go again today and missed the closing of the bank by 1 minuet. I couldn't make it there any earlier which I understand was my fault, but 1 minuet actually 1 minuet after they close they would not let me in or use the drive thru. The only day I have left to go Christmas shopping. At my job even after closing we will help people who need it. So disappointed with this bank. I've waited on hold for 45 minuets for them to tell me theres nothing they can do. 100% switching banks after this. Horrible customer service.

Joe at Oceans First is amazing fantastic customer service extremely helpful wanted to carry my…read morebundles of loose coin for the coin machine. 100 % for the customer

Top Service Here! The people at OceanFirst Bank in Westfield couldn't be more helpful and…read morecourteous. The associates behind the counter always give me a cheery greeting when I enter and then give outstanding service with a smile. Special shout out to Jodi W (commercial lending) and Brenda G, VP aND Branch Manager for their guidance and assistance! One of the nice things about using small, local banks is that you get much better service than from the monster banks!

We have been using this bank forever(Scotch Plains) for personal and business! We love them! In a…read morebig world it's wonderful to have personable relationship with them, they go above and beyond! It's like a hometown branch from Scotch Plains ,Clinton - Edison there Customer Service is Wonderful! It's nice to call an get someone in the United States & get to a branch member! KT

Excellent bank! I established my biz account there 4 yrs ago and have been so pleased. There is…read morealways someone knowledgeable to answer my questions and the staff is very kind and helpful. I accidentally withdrew my account with a duplicate debit and they called me immediately. They were able to reverse the withdrawal. You don't get that service from the big banks. And of course they have online banking and a great mobile app. Highly recommend

I want to commend/compliment Ms. V. Brannon of the 2624 mooris ave branch…read more I had a check that had scribbling on the back making it difficult to scan in the bank computer system. Ms. Brannon tried, and tried and tried for over ten minutes, trying every which way until finally the system accepted the check. It was ony a $14.00 check, but the effort and steadfastness of Ms Brannon is commendable and noteworthy Thank You Bob G. Chatham

Went to this branch once to use the ATM. Easy to park in the lot and to take care of bank business…read morewhen need be.

Useless. I had to go to the other location to make a deposit because I hadn't received my debit…read morecard yet. What's the point of this branch if you can't even make a deposit

Just had a truly awful experience with the lying, power-tripping manager of this Chase branch…read more.. Her name is Jacklyn Watson Danby... Her partner in abusing me was Michelle Esola... They should both be fired for terrible service and for being abusive liars who would rather play childish, power-tripping games than doing their jobs... First, Ms Danby claimed she could not (or would not choose to) verify my id based on my drivers license... even if I gave her my ssn, or any number of other ids... She wouldn't help me without my debit card, which I had never needed before to get cash... So, Ms Danby makes me stand aside and wait 'for her manager'... & after I stood there while several other customers were helped, she sent me to Ms Esola for 'further verification'... Well, when asked by Ms Esola for my phone number, I gave it... Asked for my address and gave that, too... Then, Ms Esola asked me to recite my last 3 banking transactions, which I did not know - so she said I 'failed' the verification and I would not be allowed to make a withdrawal from my account... Now, I knew my address, phone #, ssn, account #, and had multiple picture IDs... & the bank has cameras... So, why was I still being vetted? It was just ridiculous... Then, Ms Danby FALSELY claimed I threatened her, at which point she claimed she'd call the cops... I asked her to please call the cops, because I absolutely did not in any way threaten her and had done nothing wrong ... & it is at that point she finally gives me my money... Now, it is Important to understand that I take false accusations very seriously... what Ms Danby said is slander...I did not, in any way, threaten her or anyone else... & jerking me around - making me wait 20 minutes to get my money - was no better... basically, they were just playing a game, like a couple of very stupid 12 year old girls... they were clearly getting off on it... these people are unconscionable scumbags... & i'm not sure which was lying, but both claimed the other was the manager... this happened @1pm on Tuesday, 9/4... I hope and assume this is all on tape - if so - please review and fire them both... they deserve it... they are truly rotten people...

Popped in without an appointment but was seen by the first available, which didn't take too long…read more Was changing account types and went pretty quickly, no fuss, just a few questions on why and then a quick pitch on their capabilities when we want to chat (didn't get pressured like at another bank visited recently). The great - very stable bank, all the normal services you'd want from the bulge bracket bank. Downside - interest was literally 1 or 2bps... better invest that money if not immediately needed. Parking was pretty full, though, you may have to use street or muni parking because the lot was busy. Not sure if they have a drive-through, though.

It is my first experience coming into Chase bank for services I needed as a non-member of Chase…read morebank. The customer service I received was exceptional and I am thinking of becoming a Chase customer.

It is pretty busy here and on a Sunday on the weekend is always nice to have a bank open. They are…read morebusy inside, but they have a parking lot, a digital queue, and a notary handy. Great stuff. Much better than the branches in the city. Kam helped us out. A little more paperwork than expected to notarize, but get for bank customers. I do wish they had the coin counting machines still. Difficult to get rid of change by depositing.

CLUELESS!! Went in to close an account and asked for a final statement showing zero balance…read more Nobody behind the counter said it was possible meanwhile I would get these statements 10 years ago when I closed accounts so how is it no possible today. I'll tell you how, because they're all LAZY and can't think out of the box. Been closing all of my accounts one at a time movings lots of cash over to Peapack Gladstone who GETS banking. TD is way to big!

This bank has very little to offer consumers. Consistently short staffed and reduced hours puts…read moreSpencer Bank at a major disadvantage relative to on-line banks and competitors.

Spencer is not a consumer friendly bank. I would not recommend. This bank does not want to assist…read morecustomers in any capacity. If you ask the answer is always no. Smaller is not always better and I've gotten friendly service from capital one which is a big box bank, if you will.

My dad recently passed away and had three very large jumbo CDs at this bank for many many years. I…read moream joint on the account and needed to close one cd to disperse funds stipulated in his will. , I needed to close out one of the accounts that just renewed a week prior but was told there would be a $3000 penalty. All of the other community banks where he had CDs waived the penalty. union county did not and said no exceptions . I will be closing out all these accounts to when they are up for renewal. Terrible customer service.

Union County Savings Bank offers an impressive level of caring, professional and knowledgeable…read moreservice. The difference between Union County and the much larger bank that I have used for many years is beyond belief! The other bank (which I will not name) with many many branches treated my family with disrespect and lack of compassion when my mother passed away earlier this year. Their behavior was disgraceful, especially since we were in mourning. Conversely, Union County treated us with extreme kindness and a level of caring that was greatly appreciated! Four years ago, when my father passed away, I took my mom to the Drive-through...when they saw her name, all the workers came to the window to say they were sorry for our loss! I was so impressed and moved by their lovely expression of sympathy and kindness! I highly recommend Union County Savings Bank. They provide old-fashioned service, with modern day, professional and courteous banking! A winning combination in my book!