The bankers/tellers here are friendly and helpful. I have multiple accounts with them (personal and…read morebusiness). They've always treated me with respect. They always help me quickly and proficiently!

The bank is decent overall, but this branch... I'm not sure if it's the design of the place or just…read morethe people... but this location is not friendly or welcoming. I walked in, and needed to speak with a bank representative.... and no clear direction of where that would be. I start walking and then hear a voice.... "can I help you". It came from behind a 1/2 panel wall, where an employee was sitting. After walking over to him (yes, he didn't get up.... was busy sitting at his desk), I went over what I needed... and he started to work on it. During that time... he had to call a central number to set up a new account.. which lead to question that he asked me... but he clearly wasn't listening to my response. Over 30 mins later and the account is finally set up and I leave.... something that should not have taken more than 10 to 15 mins to take care of.

Useless. I had to go to the other location to make a deposit because I hadn't received my debit…read morecard yet. What's the point of this branch if you can't even make a deposit

Just had a truly awful experience with the lying, power-tripping manager of this Chase branch…read more.. Her name is Jacklyn Watson Danby... Her partner in abusing me was Michelle Esola... They should both be fired for terrible service and for being abusive liars who would rather play childish, power-tripping games than doing their jobs... First, Ms Danby claimed she could not (or would not choose to) verify my id based on my drivers license... even if I gave her my ssn, or any number of other ids... She wouldn't help me without my debit card, which I had never needed before to get cash... So, Ms Danby makes me stand aside and wait 'for her manager'... & after I stood there while several other customers were helped, she sent me to Ms Esola for 'further verification'... Well, when asked by Ms Esola for my phone number, I gave it... Asked for my address and gave that, too... Then, Ms Esola asked me to recite my last 3 banking transactions, which I did not know - so she said I 'failed' the verification and I would not be allowed to make a withdrawal from my account... Now, I knew my address, phone #, ssn, account #, and had multiple picture IDs... & the bank has cameras... So, why was I still being vetted? It was just ridiculous... Then, Ms Danby FALSELY claimed I threatened her, at which point she claimed she'd call the cops... I asked her to please call the cops, because I absolutely did not in any way threaten her and had done nothing wrong ... & it is at that point she finally gives me my money... Now, it is Important to understand that I take false accusations very seriously... what Ms Danby said is slander...I did not, in any way, threaten her or anyone else... & jerking me around - making me wait 20 minutes to get my money - was no better... basically, they were just playing a game, like a couple of very stupid 12 year old girls... they were clearly getting off on it... these people are unconscionable scumbags... & i'm not sure which was lying, but both claimed the other was the manager... this happened @1pm on Tuesday, 9/4... I hope and assume this is all on tape - if so - please review and fire them both... they deserve it... they are truly rotten people...

My dad recently passed away and had three very large jumbo CDs at this bank for many many years. I…read moream joint on the account and needed to close one cd to disperse funds stipulated in his will. , I needed to close out one of the accounts that just renewed a week prior but was told there would be a $3000 penalty. All of the other community banks where he had CDs waived the penalty. union county did not and said no exceptions . I will be closing out all these accounts to when they are up for renewal. Terrible customer service.

Union County Savings Bank offers an impressive level of caring, professional and knowledgeable…read moreservice. The difference between Union County and the much larger bank that I have used for many years is beyond belief! The other bank (which I will not name) with many many branches treated my family with disrespect and lack of compassion when my mother passed away earlier this year. Their behavior was disgraceful, especially since we were in mourning. Conversely, Union County treated us with extreme kindness and a level of caring that was greatly appreciated! Four years ago, when my father passed away, I took my mom to the Drive-through...when they saw her name, all the workers came to the window to say they were sorry for our loss! I was so impressed and moved by their lovely expression of sympathy and kindness! I highly recommend Union County Savings Bank. They provide old-fashioned service, with modern day, professional and courteous banking! A winning combination in my book!

Client services are non-existent. Completely disconnected from clientele. Tellers and management…read moreare abrasive. Would not recommend.

Used the drive thru atm machine. Machine said take your card and as I'm putting it away the machine…read morespits the money out and sucks it's right back. So I go inside And wait on line to seek assistance from the teller. Here I am expecting them to give me the money that was deducted from my account. "No sorry there's nothing I can do because then my batch will be short". The other teller says the guy before you had the same issue. So I said why are you guys letting this happen instead of placing a sign "out of order". We already put in a request for service and we cannot put up a sign because we are not allowed to unless corporate approves it. What is going on people ? Wake up Then had to jump on the phone and open a case to put in a request just to get my money back.

Out of the 4 people working at this location only 1 teller is open. The manager walked around doing…read morenothing.

This store is severely understaffed. I waited in line for over ten minutes (only 1 person ahead of…read moreme) when there was 1 teller. When I got up to the teller, I said I was a new customer wanting to open a CD. And she turned me away and said I would have to come back another day because there was only 1 banker on site and I had not made an appointment... I have several bank accounts in general and have never had to make an appointment to set them up. I asked a few peers as well and they also never had to make an appointment to literally give a bank your money. I just decided to go with a different bank. I would understand having to wait till a banker was available, but not being told to come back a completely different day because the frankly this location is too lazy to have adequate personel.

Went back and as always great service and support .. they keep their service consistent across many…read moreyears . Kudos to the team love their drive thro atm .

I've been banking at this location for many years and was totally racially discriminated against by…read moreemployee Teller Hugo Tlatelpa , I came into the bank in my work uniform which has my entire name on it and I guess the amount of money I was taking out was too high , so after giving him my withdrawal slip and my motor vehicle drivers license and my debit card . He starts looking at me lifting up my identification scratching it and after I patiently wait I decided to ask him if there was a problem he went on to say my driver license was fake and he needed to keep looking at it . I was so embarrassed and so upset I couldn't believe what was happening before my eyes . Obviously Customer Service / Bank Teller isn't a job for Hugo Tlatelpa I worked in customer service over 20 years and never have I ever seen anything like this happen but hopefully it doesn't happen to anyone else .

This bank has very little to offer consumers. Consistently short staffed and reduced hours puts…read moreSpencer Bank at a major disadvantage relative to on-line banks and competitors.

Spencer is not a consumer friendly bank. I would not recommend. This bank does not want to assist…read morecustomers in any capacity. If you ask the answer is always no. Smaller is not always better and I've gotten friendly service from capital one which is a big box bank, if you will.