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    The Huntington Mortgage Company

    The Huntington Mortgage Company

    (3 reviews)

    I would rather live on the street than endure another mortgage approval process with Huntington…read moreBank. Throughout the approval process, there were weeks of no communication when time was of the essence. Their online signing system is terrible. The documents received through email could not be accessed and when we asked to receive documents in a different format, our lender did not follow through. They waited until the last minute to complete approvals and provide final dollar amounts. During the approval process, they used a system that pulled up addresses that I have no association with, and asked for loan statements for these addresses. They often asked for the same exact documentation multiple times. I have been through 5 mortgage approval processes (2 primary residences and 3 investment properties) and this was by far the most disorganized and convoluted process I have ever seen. I had to get my financial advisor involved to talk to the lender in order to explain that all of the requested documentation was provided. The lender is a VP (according to her email signature) and yet she claimed to be at the mercy of the underwriters every step of the way and refused to take responsibility for any issue. The CD document had additional added fees that did not add up to the total amounts listed. Our lender provided false information on several occasions and even threated to cancel the closing over $300 after we were provided false information about the final closing cost on the morning of the closing date. This was also the fault of the title company BUT there should have been communication about the final totals WELL BEFORE the day of closing. There are other smaller inconveniences but overall, the lender is plagued by such severe incompetence that it borders on malicious deception. Each client is a means to an end for financial institutions and I am sure that this review will do nothing to raise questions about their approval workflow, but I hope someone from Huntington corporate reads this and makes a change. My family feels disrespected and cheated rather than being happy about our new home.

    I had a 45 day lock on my mortgage at 4.75%. Once the 45 day lock expired and the rates went down…read moreto 4.3% I asked for the new lower rates and was denied. What is the point of locking in a rate if it only benefits the mortgage company? After speaking to Josh Baisden (Sr. Research Specialist) at (614) 418-3948 I was told that I had the option of not signing the loan. That 'sounds' reasonable to him but here in reality if you don't sign the mortgage you don't get the loan. Given that closing was in less than 10 days no where in the real universe would it be possible to get a mortgage in that amount of time. Huntington Mortgage had me between a rock and a hard place and I had to sign. I will never use Huntington again. If you choose to get a Mortgage with Huntington get in vivid, clear, detailed writing, what the point of locking in rate is and what happens when that lock expires. Option #2: Just trust them to do the right thing by you.

    PNC Bank - banks - Updated May 2026

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