$5,500 House Re-pipe That Never Got Done!
We have all been there when a friend of the family recommendation was given and you have no reason to think you would get screwed over because of this connection, yet it still happens.
In July 2017 we contracted M&R Home Improvements about remodeling our kitchen. We got several estimates and their quote and ideas seemed to be the best. Since we were taking on this project, we decided to change all the plumbing in the house since we were already moving the washer and dryer to the garage and moving the water heater outside. The water heater was not included in the final invoice that was over 1,000 more in labor (we bought the water heater). The whole remodel was finished in September of 2017 and the outcome of the kitchen was so good that we had no reason to think or check under the house if the plumbing had been done. Besides, we did see a few pieces in the backyard and figured they we doing it in intervals.
A couple of years went by and we had to replace the water heater because it went out it and it was already rusting, but we chose a plumber to resolve this issue and bought this new person's recommendation and so far, we have not had any problems. Fast forward to a couple of weeks ago, the front bathroom sink was not draining. This has been a constant issue that either bleach or liquid plumber would do the job. It never occurred to me that something below was amiss. However, even after the liquid plumber, the water refused to go down so we got an available plumber to come to assess the issue. We discovered that a previous quick-fix plumbing job with cheap plastic materials was the problem, but he was going to check under the house to make sure no other issues were going on. My husband told him we had the whole house re-piped with copper so there should not be a problem. To our shock and astonishment, after we saw the pictures, the plumbing was just as it was before the remodel! Those few pieces that were used were only in the kitchen and going to the water heater! My husband and I could not believe it, and now there was a bigger problem with the very old plumbing causing an issue that had to be fixed right away this was going to cost us $7,000 at today's prices to resolve it.
Of course, we immediately looked for our documentation and we did find that we were charged and we did pay for the plumbing job that was never done. My husband contacted the company and at first, they responded but gave excuses that it was so long ago that it would take time to find the contract invoice and measurements, and have yet to respond with their resolution of the problem which could land us in court. We are very upset that this happened, that we paid $5,500 for a job that never got done, and the lack of response only means to me that what they have done to us is not of urgency and we don't matter enough to take this seriously.
I implore you to be very careful when you use this company, watch and inspect the work they do, and do your research on the materials and products they are recommending if you decide to use them.
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