EDIT: Eric from their customer service reached out to me and got things resolved. Still not happy, but I do appreciate his efforts. Never again. I sent my out of warranty Momentum to them for a second hand repair, got an email that the estimate for service was ready, and I have since spent HOURS trying to get in touch with their service center just so I can pay for the service. Sure wish I had checked the Google/Yelp reviews before getting involved with these people. Appalling service... read more

I purchased a watch and the watch brand is either owned by Lowen or is at a minimum contracted to perform their warranty work. Owned the watch literally for 1 day, wore it once and had an issue. After working with the retailer, we were finally able to get Lowen to cover the issue under warranty (they had to replace the case) but it was like pulling teeth. The retailer had to get involved to make it happen. That was in March. I finally get the watch back into my possession in June. Upon receiving the watch, I immediately found the T Bar stripped. Of course, when I sent to them for warranty both T Bars were fine. They are NOT covering this under warranty. I emailed them asking why I was being charged for the T Bar. Their response was to send me an email with a notification for payment and letting me know if I did not pay it they would not repair the watch. So I was forced to pay. AND of course they do not stock the T Bars and it will now be an additional 90 days for parts. Purchased a watch, wore 1 day, wont have had it in my possession for nearly 7 months. read more

They removed my previous reviews. Do not use this company for anything. This place is terrible. They acce-Ted my watch and sat on it for 6 months. They returned it to me still broken. I sent it back to them to correct their repair and they sat on it for another 6 months and did not fix the watch again, this time sending the watch back not only broken, but covered in glue. read more

Words cannot express the complete ineptitude of this company. I strongly recommend that if you are thinking of using them for any reason other than to experience pure frustration in its most raw form- that you look elsewhere because I can assure you that is all you will experience from them. Today, I sent this abysmal company the following email regarding my Nubeo timepiece: Sending out my periodic email asking in reference to ticket #35209: WHERE IS MY WATCH, YET AGAIN, and to say CONGRATULATIONS, YOU HAVE HAD MY WATCH IN YOUR POSSESSION AWAITING REPAIR FOR ALMOST 1 YEAR AND 2 MONTHS. Last update provided from your company was in July 25th, 2025- in which I was informed, quote: "The necessary parts are expected to be available by the end of August, which will allow us to move forward with the repairs" Please note: It is now OCTOBER 2, 2025 - and I STILL DO NOT HAVE MY WATCH. Nor, as usual per my experience with the unprecedented level of ineptitude and COMPLETE DISDAIN for all things customer service related with IWSC- Nor have I been informed of any additional delay. I am the one, as per usual- I am the one that has to constantly check in and beg for any updates. At this point, I will be reaching out to Nubeo to provide them a timeline of this complete debacle and also to inquire as to the availability of parts for my watch- Simply to confirm the sneaking suspicion that I am just getting my chain yanked in the hopes that I eventually give up and abandon all hope of actually ever seeing my timepiece again. read more

The PH # listed is for an insurance group. I am currently trying to reach IWSC Watch Repair... I have paid foor the repair and have not heard back from this group. I have used IWSC Watch Repair before and it was great... I know this is the LOWEN Watch Group, but they have the same address as Invicta or IWSC Watch Repair.... I'd hold on to your money and time piece. -Kit read more

Read the feedback I left on your website... if you read your feedbacks. My experiences with LOWEN IWSC have been frustrating and disastrous. From the feedback I see, you over deserve the 1.5 rating you have, too bad cannot be 0.0 My Rolex runs 5 min fast daily. It cost me well over $2800 to have it repaired. I stopped wearing it. My Bulova Super Seville had an expensive repair in Oct 2024. A note stated it was not waterproof. The 2nd time I sent it in I requested to make the watch waterproof, running perfectly when I sent it in. I was charged $585.00 to have it made waterproof, I got it back with a note stating it was still not waterproof. And after the 2nd main spring replacement, the watch stopped running within 2 weeks of receiving it back. I can see the owner replies to some of these complaints, he hasn't made any attempts to contact me. I asked for a refund of the waterproofing. Never got an answer. I suppose that only leaves me to keep posting negative reviews everywhere. And I agree with another review that stated the girl in customer service talks so much she doesn't allow a dialogue... read more

While most reviews complained about the time it took, I personally would rather them take their time and do it right then get in a hurry just for it to still be wrong. I took a month but my Invicta came back like brand new!!! Thank you!! read more

This company has changed it's DBA name 3 times in four years. First, it was fixmywatch.com, then IWSC, and now it's Lowen Watch Group. It appears they are trying to cover their tracks and leave their abysmal reputation behind. Glad to see that Yelp has kept up with their activities. read more

Because Löwen was kind enough to let me know the name of my watch's battery that I lost, as they seem to be the one company in America entrusted with this information for Wenger watches, I am leaving them a 5 star review. Thank you Löwen for being helpful and of service. read more

I can not get anyone to return my phone calls or emails. My watch was repaired but haven't received it yet? Very poor customer service! read more

My son gave me a beautiful Invicta watch , and I broke the crown of by not being careful ... I so regret it , but having said that , i contacted your repair center and ask them to please repair the crown . It became more then a watch , it was something i could remember him with . To make a long story short the Repair center did me a great service , at a price i could handle . At 80 my income is kind of slim , and within that frame work my watch was repaired and returned to me in first class order !!! Kudo's to your team , I'm forever grateful ... Many Blessings Rev S. Luckey ret. read more

I sent in my Nubeo Watch a month ago, emailed the a few times and they do not respond back. Said it would take 14 days to fix and can't get anyone to answer the phone. Don't know if I'm going to get my watch back, they already charge me over $300 for repairs. Will never use this company again. read more

I mailed my watch for evaluation and repair-- the cost of shipping, evaluation and the promised repair came to $200. Only after this was paid did I get a notice saying the parts weren't available and there would be a long delay. When the watch was finally returned to me over a month later it still wasn't working, I asked for a refund. They asked for a video of the stopped watch to prove it wasn't working. Unable to send this, I returned the stopped watch itself as proof, again asking for a refund. Instead they sent it out for repair again, and once again said it would be delayed while they waited for parts. Only after further calls and delays. did I finally get a partial refund. All this took 3 months and many frustrating calls and extended holds. read more

I has send in my Glycine watch to check for the crown and if in need just lubricate it to make it smooth. I paid upfront $39 + Return Shipping for this service. I got an email as soon as they got the watch and they want me to pay another $169 for full service. I refused and told them to just lubricate the crown. However, they refused to do that, and then they wanted me to change the crown for $179. When I refused, they bargained for $70. I totally refused and told them to send the watch back without any repair. NEVER EVER send a watch for repair to IWSC (fixmywatch. com). They are sham and not straight forward. read more

How can this place stay in business?? Changing the name from IWSC to Lowen Watch Group was a feeble attempt to avoid so many poor reviews. I sent my watch in last September, 2020. I was not satisfied with the work for a number of reasons, most important was that even though they gave me a pressure test printout, it was not moisture tight. A service rep called me and said they would look at the watch again and use it as a teaching subject for their repair personnel's training. I mailed the watch back (they paid for that return shipping), and then I got an email with an estimate for repair that floored me. I called the service rep and asked for an explanation, and she told me I must have left the stem pulled out, causing moisture leakage , which is absolutely not true. Anyway, the Wenger Swiss Military watch has kept perfect time since I bought it many years ago, and still does, but the cost of the repairs they sent me would have been more than the watch is worth, so I asked her to just return the watch. I got the watch back today, and, unbelievably, they did not even put the back of the case on! So now I have to take the gasket and case backing to a local jeweler who has the right tools to tighten it. No question the watch will not be water-tight as they said it was a few months ago. I try to give companies the benefit of the doubt, and love to write positive reviews, but this company deserves the lowest review possible. read more

Thanks for your great service. I arrive super fast and exactly what I asked for. I recommend them 100% read more

Invicta watch "repair' A lovely "left handed" watch from my wife just over three years ago. First the band started to go. There were two straps, one leather, one metal. The leather plain undid the single staple that held it together. Then whatever strip that held the metal strap went and fastening the watch became a pain. Now this watch was a chronograph / stop watch. You know, the type to see how much time it takes. Well the sweep second hand began inching back and back. Instead of resetting itself to 12:00, it crept back to 11:59, then eventually, 11:58. I took the watch to a dealer. The dealer didn't do watch bands, however they could kinda reset the sweep second hand back to 11:59:30. Wouldn't you know it. The sweep second hand began creeping back. Then I notice the 1/10th o=f a second hand creeping backwards. I paid to send the watch to Sandy,UT and the International Watch Service Center. The result was that they would repair the watch movement and replace the band for a price 25% greater than I could buy the watch on Amazon. I've told them to send the watch back un repaired and without a new band. I'm expecting that I won't get the watch back and be out whatever I've paid them in the first place. Invicta? You mean Inflicta! read more

This company is THE WORST BUNCH OF SWINDLERS. They will be rude to anyone who deals with them because they are the only place that services watches of certain kinds. They are liars. Worst customer service experience ever! read more

I am updating my prior review. It was a poor experience, but a manager (Mr. Vance) reached out to me and offered a fair refund as compensation for the difficulties I experienced, as well as a future discount and assured me changes have been made to prevent this from happening again. Not every business will do this, so I appreciate this effort and can also say that after finally getting my watch back, it is working well and looks good. read more

Why can't you do 0 stars? FixMyWatch.com also known as IWSC. Worst company ever. Very expensive.... questioned the repairs and the cost. They offered 35% off what was supposed to be under warranty. I was surprised how quickly they offered a discount. This the worst service center. Do not honor the warranty. They try to upsell. Just read their complaints on the BBB website and responses from the company. read more

Got my watch back with more problems then when I sent it in. Expensive "repair" with poor customer service. Here is my email exchange with them ME: After receiving my watch back from your repair center, it appeared to have been fixed. The crown was able to wind the main spring when pushed in and was able to adjust the time when pulled out. Prior to sending it too you, the crown was not able to engage the main spring and only adjusted the time when pushed in or out. Throughout the day I would find that the movement of the watch would get stuck/freeze and it required me to tap or shake the watch to get it moving again. As you can imagine, this would get annoying with the time frequently having to be reset every time I realized the watch was stuck. I assumed that because a new spring was put in, that maybe there was a "breaking in" period, and eventually the movements would return to normal, so I continued to wear the watch, wind the spring when necessary, and adjust the time whenever it would freeze again. Now, 2 months after getting the watch repaired, the watched continues to get stuck/freeze and I am now having the original problem that I sent the watch in for. The crown is not able to wind the main spring and is only able to adjust the time whether it is pushed in or pulled out. So after paying for the repairs and the shipping and handling, I now have more problems with the watch, then when I had sent it in. Please help. Thank you for your time in addressing this matter THEM: Your watch is a mechanical watch which means each day the mechanism needs to be wound. Do not hit or bump the watch on your hand in an attempt to get it to run, this will break the watch again. Turn the crown to wind the watch and it will run. ME: I'm sorry if I was not clear in my previous message, but I am unable to wind the watch. Whether the crown is pushed in or pulled out (of course not completely out), when the crown is turned, only the time is adjusted. The mainspring is not able to be wound. This was the issue that I had originally sent the watch in to get repaired. Once I received the watch back from IWSC, I was able to wind the mainspring, for only a month Thank you for the reminder that hitting or bumping a mechanical watch, may dislodge gears or break the watch entirely. This is why I resorted to lightly tapping the watch if the movement becomes stuck. However, this was not a problem I had prior to sending it into IWSC Thank you for continuing to assist me with these issues. 2 weeks and I still haven't heard back from them read more

This watch quick started showing signs of moisture/fogging. I contacted Victorinox (Wenger) who referred me to their approved repair service, The Lowen Group. This repair service contacted me with estimates to clean the inside of the watch, replace the crystal, and even the watch band. When I clarified I only needed the moisture issue addressed they seemed confused, then seemingly started to make up reasons why it would not be covered under warranty, such as "it is possible that the stem was cracked and water entered that way". They then told Victorinox it would not be covered because the stem had been left open, and Victorinox chose to go with that conclusion. I previously owned a Wenger watch for 20+ years and that's why I bought this brand again. Well let me tell you their products are now EXTREMELY POOR QUALITY and not what the they used to be. Shame on Victorinox and The Lowen Group, who apparently changes it's name every time they accumulate enough negative reviews. Don't waste your postage mailing your time piece to this place! read more

Horrible company!!! My credit card was charged for the shipping label but I never received it so I ended up paying to send my watch in at the post office but I was never reimbursed for the original shipping label charge. Watch needed $50.00 dollars in repairs which I paid for. Took about a month to get the watch back and when I sent it in it had a blue cover screen. When I got the watch back, it had a clear screen... I contacted IWSC to find out what happened to the blue screen (which was not damaged) and how they were going to make it right and to date I have not heard back from them. Worst repair company ever!! read more

My mom had an Invicta ceramic watch she sent out to them just after New Year's. Long story short, we went through a whole runaround with a duplicate ticket, then ordering a part from Switzerland, then getting the wrong part. Two months later, we requested a refund and returning the watch as is. Nothing. Now we're settling it through our card company and filing a dispute. If you paid with a card, go through your bank or company and file a dispute ASAP. That is the ONLY way you will get any results. read more

If you have a watch with sentimental value do not trust Lowen watch group to repair it and get it back to you safely. I inherited a nice invicta 4512 from my grandfather which dropped onto a hardwood floor when the bracelet broke. This knocked some of the hour markers loose from the dial. I let the watch sit in a drawer for years before I sent it to be repaired February 2022. I paid for 2500$ worth of insurance and mailed the watch to Lowen. I paid 500$ for the repairs February 4th 2022 and received an email saying it would be done in 10-14 business days. There was extremely poor customer service when I inquired about the status of my watch. My watch was not return shipped until mid March and at that point I didn't care because I was just happy to be getting back the watch my grandfather gave me. No such luck. The postal service attempted to deliver the watch once but the door was locked. After that it was returned to the usps office and from there came up missing and is considered to be lost. I have been trying to get the CFO to pay out the insurance I paid for but due to "legalese" on the website and because I cannot prove the watch was given to me by my grandfather they won't assign any additional value to the watch. I was offered 1250$ and was told that if I let the process go to appraisal I would most likely be offered less, but I refused that offer until today when I said I would accept it and was told that offer is no longer on the table. I am hoping that by posting this review somebody else who might make the mistake of sending a watch they cherish to this company will realize it's not a good idea. read more

Fixmywatch.com or the international watch service is the worst repair service I have ever encountered. I send a watch in for a new battery and wrist band. I noticed the date setting no longer worked even though it worked when I sent them the watch. Later I went swimming with the watch and it flooded with water, stopped working and the stem fell out. I wrote them about the problem and after 2 weeks have heard nothing. DO NOT USE THIS "SERVICE". I would rate it a ZERO!!!!!!!! read more

My wife and daughters bought me this Invicta watch for my 8th anniversary a few years back and recently it stopped working. I replaced the battery and that didn't work and unfortunately it was outside of the warranty period to send it back to where it was originally purchased. I live in Draper and found Fix My Watch nearby in Sandy to drop it off and have them repair it. The service was fast and the pricing was fair for what needed to be fixed. I got my watch back and it works like new. Thank you for the great service! read more

Worst place ever. Sent in a simple 300 dollar 5.11 watch. They sent it back not working correctly and they wanted to charge me again! I wouldnt use this company again if the service was free. read more

abdolutely awful - sent in multiple watches for a battery replacement and water proofing...was charged a lot of money and waited a long time for the return...I took one of the watches swimming (a divers watch no less) and the crystal immediately fogged...when I teported the incident I was told they waterproofed the watch correctly and some one would get back to me...nobody did...this place is a sham...if you are looking for an expensive, incompetent service with virtually useless customer service, have I got a place for you! read more

Awful watches. Awful service. Awful experience. Do not buy an invicta. Do not by a glycine. Save a few extra dollars, take your time, and buy a better piece, or even a used piece from a better brand. If you must have a watch soon and cannot afford an Omega or other high end brand, trust me, buy a Seiko. read more

Worst Service Ever!!! Avoid at all costs. You send them a watch (and $29.00) and they send you a ridiculous bill via email and hold your watch hostage until you pay them. If it is under warranty the won't even try to fix it under warranty - they just want you to pay them ASAP and they keep emailing every day until you do.... VERY hard to contact them to get any kind of resolution. I actually stopped by their Sandy, UT location (I work in UT) and they would not even let me in the door. They said all communications need to come through email or the USPS. read more

Ordered a watch band off of invictawatchbands.com, same address as here. The watch band ordered is much lighter than the original, and the end link on one side is off, causing it to rub against the link next to it and sometimes seize up. Don't like this knock off band. Improve the quality of your products. Shipping was also a rip off at $18 for a small flat rate box from USPS. Not cool read more

I purchased my Invicta watch lessthan a year ago. I found my warranty information contacted Invicta. They told me to simply mail my watch in to IWSC with receipt and that I had to pay $28 for them to ship the watch back. After going back and forth with WHY I had to pay that charge that should have been covered was useless. I sent my watch in to IWSC they emailed me and told me that it would be $128 to have my watch fixed. I went back and forth with them. I informed them my Invicta watch was covered. They said the crown was not covered. My Invicta was on sale. If I pay them $128, I can buy 2 of them. My rep Mr. Vance said he would see if he could lower the price because the crown was not covered under warranty. (Makes no sense) phone disconnected. I called back a rep said he was gone for the day just that fast and that he was off on Monday. It's been 6 days and still no response. I will never purchase another Invicta watch due to them not honoring their warranty. I do not recommend this repair center. I should have listen to the reviews on consumer affairs.com I wrote one on their as well. read more

Sorry I couldn't rate less than 1 star. Terrible customer service. Sent my watch in three times for the same repair; still not fixed. the last time it was sent all intact by usps; packaged in bubble wrap etc.. they said it arrived in pieces. I buy my bologna from the butcher shop.They sent it back to me in pieces. and was missing a piece. would not recommend to anyone. terrible service, terrible work, and no response to my issues. read more

Consumer affairs will pretty much tell the story about Invicta products and their warranty. My experience: watch malfunctioned after 8 months; $30 plus to send for warranty repair; another $30 to repair because of "excessive impact". The watch description: "Water resistant 200m (660ft): in general, suitable for professional marine activity and serious surface water sports, but not diving". Invicta and their repair service, IWSC are defrauding the consumer with a false warranty! Everybody gets scammed with "not covered under warranty"! read more

First and foremost I think this is the worst experience I have had with a company. I paid the $28 fee and I never received a mailing label. I called two times and was told that I would receive an email for the mailing label. I ended up just sending it in to the address listed on my own dime. About two weeks later I received an email with an invoice listing what it would cost to fix the watch. The invoice stated two items and those two items we're more than what I pay for the watch originally. I called in to see what options I had and was told that taking off the battery replacement would save money. Even with that off the invoice it was still more money than what I can buy a new watch now. Had I known this before I sent the watch in I would have never sent it in the first place. They should also put the $28 fee in black and white writing to see what you're getting. Terrible customer service, rude associates and highway robbery for services. Very very unsatisfied customer. read more

This business also works under the name, International Watch Service Center (IWSC). BEWARE, the worst business I have ever encountered. DO NOT give out your credit card info, as they will pre-charge for anything they can. The watch I mailed on my own dime was a Momentum by St. Moritz Watch Corp which I bought through an online retailer. The watch stopped after a week or so. I had the battery replaced at my upper end jeweler and then the watch stopped again. I should have returned to the online retailer, but saw the watch has a 2 year warranty and therefore mailed to the "service" center. IWSC said the repair would be $59 and already charged my credit card for $14 for return shipping. I asked what about my warranty and they said because I had my local jeweler replace the battery that voided the warranty! It was in the fine print of the paper enclosed in the watch box. I said I wanted my watch back without the $59 repair. I was not going to give them any business for lousy disclosure and NO waiver for shipping or anything--and they already charged me $14. CROOKS! read more