Now known as Avir at Waco...significantly understaffed, and constant turnover of staff. The…read moremajority of good, qualified, caring nurses and CNAs have left, in large part due to poor management. My experience with them ended in March 2026. Staff is reprimanded for trying to go above and beyond, and also if they report substandard care by other care team members. Night shift is short staffed always, and residents are left for hours without anyone checks to make sure they are safe in beds, dry, etc. Wound care is lacking as a priority. One nurse who saw that a resident was in trouble healthwise and called an ambulance was reprimanded, and their job threatened. Apparently, if a resident isn't occupying a bed, the facility doesn't get paid. There are still a few good staff members who do care and try to make a difference, but the overwhelming inaction, poor care and terrible attitude, makes it very difficult for those who DO care. Find another option for your loved one. This is not the privately owned, well run Royal Manner of a few years ago. Once they sold to Avir, everything was about the bottom line, period.

This facility is amazing. As a hospice social worker, I was very impressed. From the CNA's to the…read moreadministration, everyone was very knowledgeable, kind and helpful.

I wish I could give them more than 5 stars it doesn't seem like enough. From the moment we walked…read morewe were treated with kindness and respect. The receptionist and nurses were so caring and attentive I could not of ask for better. I have to virtually just about be dead to go to the doctor, due to prior experience with other health care individuals. I had the honor of being Dr. Matt Burge's patient and I have nothing but praise for him and his staff. He diagnosed me quickly and took the necessary steps to set my healing in motion. He explained everything to me and let me know he was there if I had other questions or concerns. I have told everyone I know how wonderful they are and will not hesitate to go back.

I came in alone ( I'm a teenage girl) and staff continuously emphasized how scared and upset I was…read more It wasn't in an empathetic manner at all, more of a "why are you so scared?" I felt awful, had a 102° fever and full body pain. They didn't do any of the testing I wanted and insisted it was something completely unrelated, completely invalidated all of my other feelings, and made me out to feel stupid. At the end of the night all they offered me was a shot for pain after doing zero other screening. Thank god it wasn't something more serious, because they wouldn't have cared.

What a great value. Very satisfied. Everyone there was great and professional. The tech seemed…read morevery experienced.

am very disappointed with the level of service I experienced. When I arrived, I was told to fill…read moreout paperwork. After I finished and returned the paperwork, another patient came in shortly after and was asked to fill out the same forms but was also offered water or another beverage from the mini fridge, something that was never offered to me. The difference in treatment was noticeable and unprofessional. Additionally, after my MRI was completed, I was given a DVD containing my images. Considering that DVD players are not very common anymore, this already seemed inconvenient. When I got home and attempted to review the files, there were no images in the folder. I called the office to ask about this and was told by the older lady that the DVD was only for my doctor to review. However, I had been told earlier that the images were already being sent to my doctor and that the DVD was a copy for my own records and review. When I explained this, the staff member dismissed my concern and stated that I "wouldn't know what I was looking at anyway." This response was both unprofessional and dismissive. If patients are given copies of their imaging, they should at least be able to access the files. Otherwise, it raises the question of why patients are given copies at all. Overall, the experience left me feeling poorly treated and frustrated with the lack of professionalism and clear communication.

This ain't my first rodeo with premier! They have saved my…read morelife 2x! This time it was the flu. Not simple though but severe which is why I went in. Having trouble breathing and got a inhaler which helps a great deal. My daughter had 104 temp that we were having a hard time getting under control. They give you everything thing you need before you leave them to set you up to get better. Thanks y'all. Dorii

This place is garbage. Went in for a quick x-ray and was the 2nd person in line, got the x-ray and…read morewaited for almost 3 hours in a room because they said they didnt have anyone to read the results. I can understand this but the people running this place said they could not and would not email me or call me with the results. I will never come to this place again.

From the moment I arrived at 3:00AM, the front desk staff was kind, receptive and responsive…read more What impressed me most was that the kind receptionist was empathetic with my condition, making me so much more relaxed. Although I was the only patient present, I trust that the ER still would've seen me in a timely manner. The environment is clean, friendly and professional. I'm grateful for Premier/ER 24 hour service. Without this accommodation my night would've certainly become a night"mare"! With gratitude. Patient M (Survivor of Severe Allergic Reaction to Prescription Medication)

Please don't go to this place. They show no care for you or your suffering. I'm a senior citizen…read morewho had a nasty fall with smashed ribs, both wrists bruised, twisted ankle, they never even asked about, head injury, they cared nothing about, and a lacerated finger I'm lucky to get stitches on. I am literally sore from head to foot. I have not had pain medication in over 5 years and they left me to suffer. I'm still suffering. They just sit around talking to each other and it's all women who allows suffering and ignoring patients. I will never go back there again, and I've been several times in the past. They have gone stagnant and they don't care. They need a real doctor, not a practitioner. Men have more sympathy and

we took our cats there to get spayed. it was an all around great experience. people there super…read morenice and caring. 2 female cats spayed was 215. which included both spayed, micro chipped, rabies shot, and one cat had pyometra, shot with penicillin and liquid antibiotics. both our babies came home great and are awesome. all the workers there were the best. caring and loving. highly and I mean highly recommended and very respectful. great people. thank you so much for taking care of our babies. thank you from ginger and sweet pea.

I used to spend $$$ on vaccines and wellness checks for my dogs until I found out about this…read moreclinic. For a fraction of what you'd spend at a local vet, your pets could be vaccinated and you could purchase other services as well, such as nail trims. I'm very grateful for this clinic and the services they provide. They're very professional and treat my fur babies with kindness.

great friendly staff! everyone there is super helpful and knowledgeable!! The atmosphere is…read moreamazing and very welcoming!!

I've been a customer for almost 20 years now and every visit is better than the last. The whole…read morestaff knows what they're doing and they always know their customers even if it's been awhile since your last visit. They really do care about customers and go out of their way to help you with all your needs. Couldn't ask for a better experience anywhere else. Hands down best in central Texas.

We are very pleased with Dr. Rolfson. He is very friendly and awesome at is job. Would highly…read morerecommend Dr. Rolfson to anyone looking for a opthalmologist.

Dr Rolfsen & his entire Staff is AMAZING! I searched for a doctor for quite a while before I found…read moreWaco Ophthalmology. Dr Rolfsen cares about his patients. None of my questions went unanswered (and I had lots of them). I chose the Multi Focal Lens to be put in both my eyes during my Cataract Surgeries. I COULD NOT BE HAPPIER! I no longer need my contacts/glasses. Dr Rolfsen and his Staff are the BEST! I cannot say enough good things about them. My husband was so impressed that he has already made an appointment to have them "do" both his eyes! THANK YOU WACO OPHTHALMOLOGY for giving my eyesight back and for being so wonderful!