They're a volume business- go for the contacts, not the feeling that they care about you. From now…read moreon I'm going to an ophthalmologist. Straight in and back out, like cattle through a dip vat. The longest sentence my provider said was, "Which is better? One? Or two?" Argued with me about my astigmatism, and said, "It's not that bad." I won.

For years I have gone to Waco Vision center for eye exam but this year They demanded I pay for eye…read morepictures which I've never paid for due to medicare pay. I contacted medicare and they said they have not said insurance will not pay for it. If they are not happy with what medicare pays for they should leave the medicare platform and not force us to pay extra for a service because they do not like what medicare pays. I went to a different place for eye exam. Personally, I think they could care less about their patients care.

This ain't my first rodeo with premier! They have saved my…read morelife 2x! This time it was the flu. Not simple though but severe which is why I went in. Having trouble breathing and got a inhaler which helps a great deal. My daughter had 104 temp that we were having a hard time getting under control. They give you everything thing you need before you leave them to set you up to get better. Thanks y'all. Dorii

This place is garbage. Went in for a quick x-ray and was the 2nd person in line, got the x-ray and…read morewaited for almost 3 hours in a room because they said they didnt have anyone to read the results. I can understand this but the people running this place said they could not and would not email me or call me with the results. I will never come to this place again.

From the moment I arrived at 3:00AM, the front desk staff was kind, receptive and responsive…read more What impressed me most was that the kind receptionist was empathetic with my condition, making me so much more relaxed. Although I was the only patient present, I trust that the ER still would've seen me in a timely manner. The environment is clean, friendly and professional. I'm grateful for Premier/ER 24 hour service. Without this accommodation my night would've certainly become a night"mare"! With gratitude. Patient M (Survivor of Severe Allergic Reaction to Prescription Medication)

Please don't go to this place. They show no care for you or your suffering. I'm a senior citizen…read morewho had a nasty fall with smashed ribs, both wrists bruised, twisted ankle, they never even asked about, head injury, they cared nothing about, and a lacerated finger I'm lucky to get stitches on. I am literally sore from head to foot. I have not had pain medication in over 5 years and they left me to suffer. I'm still suffering. They just sit around talking to each other and it's all women who allows suffering and ignoring patients. I will never go back there again, and I've been several times in the past. They have gone stagnant and they don't care. They need a real doctor, not a practitioner. Men have more sympathy and

What a great value. Very satisfied. Everyone there was great and professional. The tech seemed…read morevery experienced.

am very disappointed with the level of service I experienced. When I arrived, I was told to fill…read moreout paperwork. After I finished and returned the paperwork, another patient came in shortly after and was asked to fill out the same forms but was also offered water or another beverage from the mini fridge, something that was never offered to me. The difference in treatment was noticeable and unprofessional. Additionally, after my MRI was completed, I was given a DVD containing my images. Considering that DVD players are not very common anymore, this already seemed inconvenient. When I got home and attempted to review the files, there were no images in the folder. I called the office to ask about this and was told by the older lady that the DVD was only for my doctor to review. However, I had been told earlier that the images were already being sent to my doctor and that the DVD was a copy for my own records and review. When I explained this, the staff member dismissed my concern and stated that I "wouldn't know what I was looking at anyway." This response was both unprofessional and dismissive. If patients are given copies of their imaging, they should at least be able to access the files. Otherwise, it raises the question of why patients are given copies at all. Overall, the experience left me feeling poorly treated and frustrated with the lack of professionalism and clear communication.

Now known as Avir at Waco...significantly understaffed, and constant turnover of staff. The…read moremajority of good, qualified, caring nurses and CNAs have left, in large part due to poor management. My experience with them ended in March 2026. Staff is reprimanded for trying to go above and beyond, and also if they report substandard care by other care team members. Night shift is short staffed always, and residents are left for hours without anyone checks to make sure they are safe in beds, dry, etc. Wound care is lacking as a priority. One nurse who saw that a resident was in trouble healthwise and called an ambulance was reprimanded, and their job threatened. Apparently, if a resident isn't occupying a bed, the facility doesn't get paid. There are still a few good staff members who do care and try to make a difference, but the overwhelming inaction, poor care and terrible attitude, makes it very difficult for those who DO care. Find another option for your loved one. This is not the privately owned, well run Royal Manner of a few years ago. Once they sold to Avir, everything was about the bottom line, period.

This facility is amazing. As a hospice social worker, I was very impressed. From the CNA's to the…read moreadministration, everyone was very knowledgeable, kind and helpful.

we took our cats there to get spayed. it was an all around great experience. people there super…read morenice and caring. 2 female cats spayed was 215. which included both spayed, micro chipped, rabies shot, and one cat had pyometra, shot with penicillin and liquid antibiotics. both our babies came home great and are awesome. all the workers there were the best. caring and loving. highly and I mean highly recommended and very respectful. great people. thank you so much for taking care of our babies. thank you from ginger and sweet pea.

I used to spend $$$ on vaccines and wellness checks for my dogs until I found out about this…read moreclinic. For a fraction of what you'd spend at a local vet, your pets could be vaccinated and you could purchase other services as well, such as nail trims. I'm very grateful for this clinic and the services they provide. They're very professional and treat my fur babies with kindness.

We have been going to Dr Hung for years and are very satisfied. Thank you for everythingread more

My appointment was absolutely fantastic. The service was quick and amazing. I felt my Saturday was…read morenot wasted on sitting in an office all day. Dr. Hung provided excellent hospitality, and was spot on when it came to finding the perfect prescription. I would highly recommend this office to anyone seeking professionalism, at a affordable price!

These guys shouldn't be allowed to be in business. I'm going to start with the worst part, but if I…read morehave space, I'll go through the rest of it afterward. So they screwed up my prescription. While it was correct on the machine, Dr. Sanders wrote it down incorrectly. That part alone is fine; we're all human. But a business who acts with integrity would hear that and say "Oh no, please come back in so we can correct the issue." This business? Their response was "you didn't buy your glasses from us, so we'll have to charge you." To be clear: I have my prescription from a few years ago. All you need to do is look at it to see that the one from Waco Vision Source is incorrect...but I made the mistake of not looking until after I'd ordered glasses (from somewhere that didn't want to charge me $600 just for lenses), because foolish me trusted what they'd written down. I'm STILL disgusted by their behavior, even a few weeks later. It would've taken 5 minutes tops for them to fix the problem. Again, all they'd have needed to do is compare the new prescription to the old. But they're so prideful and money-hungry that they would rather blame me for not buying from them, instead of admitting that they could have POSSIBLY made a transcription error. I had to go to another business just to fix THEIR mistake, because it would've been a cold day before I handed them another penny. And guess what! The second place got it right AND told me I could come back if I found an error, and they wouldn't charge! That's how you act with integrity. The other negative reviews I'm reading are spot on to what happened to me. The whole appointment is an experience in brand partnerships, which is just gross. You walk in and they make you scan a QR code, which leads you to a questionnaire that's tied in to some brand they've partnered with. After they rush you through the usual tests, they strap a VR HEADSET on your head and make you do some other gimmicky "test"...and surprise! That's also tied in with another brand! I guess they haven't found a brand to partner with for the peripheral and color blindness tests, because those are still done the normal way. Both tech and doctor rush you through the appointment. Before you even have a chance to ask any questions, the doctor calls in her little boutique saleswoman, who escorts you out to the sales floor. At this point, you're shamed and pressured into buying from them. "You get what you pay for!" they keep trying to tell you, at even the merest whiff of a suggestion that you'll be buying elsewhere. Their frames are all $180 minimum, but MOST of them are in the $200+ range. They make you look at those under the guise of inputting your insurance information. And then they wanted to charge me $600 for just the lenses. Yes, I'm now in range for getting progressive lenses, so they're more expensive. But these chuckleheads thought they were going to pressure me to dive straight in for the highest cost they had. You should have heard the sheer reluctance in her voice when she finally had to admit they had something less expensive. This entire experience was a branding partnership under the guise of an eye exam. The fact that they won't give you the time of day if you don't buy from them is DISGUSTING. I cannot emphasize enough how much it is NOT THEIR BUSINESS who you buy glasses from. You're there to get an exam. You're not there for their shiny gimmicks. I don't care how many kick-backs they get; that's a 'them' problem, not an 'us' problem. Seriously, pick another place. I can only imagine the 5 star reviews are either paid or are friends of the staff there...or don't care about money. I've NEVER not bought glasses from the same place as my exam until I came here, and I've also never been this disgusted with a business before.

Amazing staff and a beautiful office! They were so sweet and got us in last minute.. Definitely…read morewill be using them for any future needs!