Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

They were very professional and gave us quote on the spot, easy to reach them, Ryan was very…read morehelpful!!

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Bobby and Logan did an amazing job on our garage floors. Overall: responsive, quick, professional,…read moreand great at the craft!

Drew and his team were great. They showed up on time every day of the job and were always…read moreprofessional. The quality of their work is also excellent the garage floors look amazing! If I remember correctly I think they were a couple of hundred dollars cheaper than the others I had contacted, but I would have probably used them even if they were a bit more because of all the great reviews on Yelp.

What can I say? The staff at Urbane is amazing! The owners, Sarah & Virgil handled every detail. I…read moreknew exactly when the installation was going to start and finish. They updated me every step of the way. They even sent progress photos each day. There was a tremendous amount of prep work that needed to be completed before the installation began. Virgil communicated not only what needed to be done but why it needed to be done. Their installers were friendly and worked very hard. They answered any question my wife and I had. After they were done, they even taped runners to the freshly installed laminate so future trades wouldn't damage our floor. I highly recommend Urbane!

I have pictures of the employees in their work shirts with the business name on them. This is how I…read morewas able to find out what company the work was subcontracted out from JW flooring/on a Home Depot contract. *it happened. Perhaps having at least one English speaking employee deployed to the job in the future will help alleviate these kind of issues. Your failure to look at records and apologize leaves me wanting to change the one star to ZERO stars . Such incompetence and unaccountability.!

When it comes to home improvements, it can be difficult to know which vendor will actually deliver…read morequality work. That said, Adam exceeded my expectations from start to finish. I submitted a request on Yelp, and he responded quickly and was able to come out the same day. I was looking to get new countertops installed, and he provided a quote shortly after and his pricing was very competitive. I also visited his shop to review color options, and I was impressed by how clean and welcoming it was. The added touch of free snacks definitely didn't hurt! The installation was completed a couple of weeks later, and the team did a great job. There was a minor sink issue afterward, but when I reached out to Adam, he responded immediately and took care of it right away. That level of responsiveness and pride in his work really stood out. I truly appreciate working with an owner who cares about his customers. I have more projects planned for my home and will absolutely be using Iconic Floors again. I highly recommend them to anyone looking for quality work and great service. Thanks again, Adam!

We're very happy by our experience with Iconic Floors. They provided us with exceptional service,…read morequality workmanship, and a quality product at a fair and reasonable price. We needed new floors and carpeting. They came right out for the estimate and they spent time with us going over the different types of products that would meet our needs. We love what we chose. We're most impressed by the floors in particular. They're soft to walk on, super easy to take care of, clearly are going to be quite durable, and they're really, really pretty. Lexi, Zach, and Adam were all professional, kind, and considerate. Throughout the project with us they went the extra mile in every way, even staying open late for me once. I live almost an hour away, and they waited for me to come in even though I was running late. They made coffee for me, too! Usually when working with a well functioning company I feel like I'm an appreciated customer, but the people here made me feel like I was a truly valued customer. I recommend them highly.

Eddie did a fantastic job on our bathroom. He remodeled bathroom. He removed our old tub kit that…read morewas installed by the builder. We purchased our own tile at floor and decor. We also purchased our own shower door, drain and the shower valves. He told us how much tile we needed so it was an easy process. The entire job took about 5 days but he did a fantastic job. His price was more reasonable than other estimates we got. I highly recommend Eddie if you have tile and Stone work that you need done. If we ever need anything else done it will only be Eddie that will do the work for us.

Eddie and his brother remodeled our bathroom in June. They did such a good job that we had them…read moreremodel our other bathroom in July. Another great job!

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

I came in with my 80 year old mother and we were looking for carpet for her house. David helped us…read moreand listened to our concerns, he helped us look at carpet and made recommendations. He helped ease my mom's anxiety about the carpet. We will be back to see him again! Thank you David!

I can't believe that I had not reviewed them all this time! We have gone through West Coast…read moreFlooring for all our flooring needs since we arrived here in 1997 for our first house in Vintage Hills and now our house in wine country. When we expanded our 450 sq ft studio to a 1300 square ft, 2 bedroom, 2 bath house we visited this store for our carpet and flooring. They gave us a lot of guidance, which we needed because there were so many options. They consistently have given us great deals, expert installation, and superb customer service. They also give back to the community. I highly recommend them.