BEFORE YOU PAY, CHECK THE POSTED PRICE BOARD AND CONFIRM YOUR PRICE…read more
1/5 -- I DO NOT RECOMMEND iCustom at Oakridge Mall
I gave iCustom multiple chances because our first few experiences were actually good. In the beginning, they took the time to work with us, go over the designs, sizing, placement and colors, and make sure everything was right.
Unfortunately, as we became returning customers, the experience completely changed.
By our fourth order, I felt like we were being rushed out instead of receiving the same attention we received in the beginning. Rather than sitting down and confirming every design, they acted like they already knew what we wanted. That resulted in problems throughout an order of around 15 shirts.
There were misspellings, changes to my logo/design, inconsistent shades of green and red, front and back designs that didn't match, different font sizes, different logo sizes, inconsistent placement, and other issues. This wasn't one small mistake on one shirt. I continued finding problems as I went through the order.
I purchased the blank shirts myself from another store for about $15 each, so even though iCustom eventually refunded what I paid them for printing, I was still left with roughly $200+ worth of my own clothing that had already been printed incorrectly.
Another issue I believe customers should pay VERY close attention to is pricing.
During my own visits, I personally received different quotes for bringing in my own clothing. On my first visit, I remember being quoted around $35. When I said I wasn't paying $35 because I was supplying my own shirts, the price came down to $25 and eventually $18.
On another visit, I was quoted around $40 until I pointed out that I had previously paid $18. Later, after noticing the posted pricing board in the store, I was charged $15.
I've also personally been present when other customers brought in their own clothing and asked about pricing, and I heard different prices being quoted to different people.
That's why I strongly recommend that anyone shopping here LOOK AT THE POSTED PRICE BOARD YOURSELF BEFORE AGREEING TO A PRICE. Don't assume the first number you're verbally quoted is automatically the posted store price. Ask questions, confirm exactly what you're paying for, and get the price settled before handing over your clothing.
As a business owner myself, consistency and transparency are extremely important to me. A customer shouldn't have to negotiate their way through multiple different prices to figure out what they're supposed to be paying.
We also contacted customer support about the problems with our order. We explained what happened, but we never received the follow-up we expected, and I never heard from the manager.
A returning customer should receive the SAME care and respect as a first-time customer. You shouldn't become less attentive because someone continues bringing you business.
In the end, this situation became a blessing in disguise because it pushed me to find another print shop charging around the same amount, but the experience is night and day.
The new shop actually has us sit down at a table. We go through every shirt and design. We discuss exactly how big the print should be, where it should go, what colors we want, and which graphic belongs with which clothing item. They organize everything before printing. If we don't have a finished graphic, they'll even work with us to create one.
THAT is how custom printing should be handled.
After experiencing the difference, I personally will not be returning to iCustom at Oakridge Mall and cannot recommend this location based on my experience.
MY BIGGEST ADVICE: READ THE POSTED PRICE BOARD, CONFIRM YOUR PRICE BEFORE PAYING, AND MAKE THEM VERIFY YOUR SPELLING, COLORS, SIZE AND PLACEMENT BEFORE THEY PRINT ANYTHING.
Your clothing costs money. Your brand represents you. Once something is printed incorrectly, a refund for the printing doesn't necessarily replace the clothing that was ruined.
I learned that lesson the expensive way.
The big guy excuse is he works a lot. We all work a lot. That's life . That don't mean treat people less or work lazy !
