I've been to this salon twice only. The first time, I got a basic French tip acrylic set, and it was great--nice vibe, and it lasted well. The second time, for my fill, I showed Kelly a long pink-to-white ombre design and asked for extra length. The length didn't happen, and I didn't say anything because I truly do not know the process and thought she was going to. The ombré didn't happen either, she did two or three coats of a light pink to give an illusion of an ombré? Because I guess the tips being thinner lets light pass and makes the tips look kinda like a pink to white ombré? I also told her clearly that I wanted the letter E on my ring fingers--regardless of there being no E in the photo. She still misunderstood, thinking the little light reflecting dots in the photo was somehow the design that I wanted. She did the dots to a total of 4 fingers and each of those times I specified I wanted an E and not what she was doing. She either didn't hear me each time somehow or does not know English that well. I was sitting in confusion and so was she apparently. So after that, I went home defeated because I didn't know how to be any clearer, told my mom, and we returned with a photo of a letter E from Pinterest. When I came back Kelly asked for the original photo again and pointed at the literal light reflection and said that I "should have told her" because that's what she thought I wanted. I apologized for not directly showing a photo of a letter E, but that I definitely DID tell her multiple times that there was no E in the photo, but that's what I would like. (Initial on a nail for significant others has been trending for many months so I didn't think to prepare a photo) She fixed it and I got my E, but was still unsatisfied because I spent 50 on a set I'm not that satisfied with, when I could've spent 15-25 bucks more and got the length and ombré I wanted aswell as the E. Despite the miscommunication, it is a cute salon and not as stressful as maybe diva nails or any place bigger. read more
