Seems like my experience today at luxury nails was similar to many other people's experience when looking at the reviews. Went in today without an appointment to treat myself before having a baby this coming Wednesday. They handed me the menu to choose my pedicure service, which I chose the "marine" pedicure specifically because it included a paraffin wax. The nail technician started to paint my nails when I stopped her and asked about the paraffin wax and she told me it was not included. They handed me the menu back and it very clearly states hot stones AND (not or) a paraffin wax. The owner then came over and got very loud with me, was extremely rude, telling me that it was either the hot stones or the paraffin wax with my treatment. I then politely told her that no one asked me which service I preferred to which she responded with "we just assume most people want the hot stones. " I'm sorry... what?! Then I went on to tell her that her menu specifically said "and not or" meaning both are included and she again continued to yell at me in front of other customers telling me it was one of the other and that I could happily add the paraffin wax to my treatment, but it would cost me 10 more dollars. Picture of menu and description of the services included. Not only is this extremely poor customer service, the owner was quite possibly the rudest business owner I have ever encountered. The pedicure and manicure was subpar at best too. I wouldn't return here if this was the last nail salon in a 60 mile radius. read more

Luxury Nails Spa - Hot stones AND paraffin wax - Waxing Near Me - New Bern, North Carolina

This is the worst place. I would also give negative stars. I made an appointment with the owner today at Noon for 2:00. We confirmed a basic manicure for $20.00 This is on their website Natural Nail Care Basic Manicure $20. I had a $20 for the tech and $5 one dollar bills for her tip. When I went to pay the tech said it is $25.00 as of "today". Ummm ok. You do realize you are taking the tip I had for you. Owner Tracy comes over and instead of honoring our conversation when I made the appointment and what is on their own website yells $25.00 $25.00 $25.00 basic manicure. Very rude. And that is a TWENTY FIVE PERCENT increase. Basic manicure was good. But won't return due to owner's poor customer service skills read more

Stole my credit card information and purchased over 756 dollars worth of stuff right after my visit. They were really rude about me not getting gel on my nails and then up charges me for my gel removal and then when I just said do gel just go get out of there they then didn't do the rest of the pedicure I paid for such at the foot paraffin wax at the end. It was 85 dollars and then they stole my credit card information, do not recommend. read more

I called to get a pedicure and asked if they can clean the tools in front of me since last time I went to a nail Solon they had given me a really bad infection to the point where it hurt to walk. And I had explained that to her but she told me I'm too picky for requesting that and that she can't help me and to go somewhere else and proceeded to hang up in my face! Personally I will never go to a place that can't make sure I feel comfortable and I will not be going to a place that will hang up in my face while I'm asking nicely to just make sure the tools are clean. read more

Tracy and her staff are welcoming and always provide great service. I have been a customer for a few years. Would never go anywhere else read more

Luxury Nails Spa - Waxing Near Me - New Bern, North Carolina

If I could give negative stars I would! Had company in from out of state, all the girls wanted to go get our nail's done. It was a HORRIBLE experience from start to finish! First at walk in they tell us very rudely to pick our colors, we asked for help matching a picture and we're told again just pick out your colors. So when I said to my friend that's rude the girl came over and said we do not help pick out colors. We all had a different tech and we ALL left very unhappy, they are extremely rough and what should be relaxing was painful. My friend's nails were so bad we had to talk to the manager to have her fix them there was polish all over her nails and she asked for chrome and it was not chrome. The owner cleaned them up but told her that's chrome and that's it. Her daughter's nail was all crooked and she was told it will straighten out ‍. Mine were not at all what I wanted. Save yourself money and Aggravation and stay as far away from that place as possible! read more

My wife went here and said The nail tech was sloppy, rushed the whole time and left me with uneven, misshapen nails. When I brought up the issues I had with the nails she gave me attitude and didn't fix them. Not worth my money or time. I do not recommend this place. read more

Mani/pedi with both my 8 year old daughters. Our nail techs did a great job on all three of us. The girls loved the youth sized pedicure chairs. We had such a fun time. read more

Pie always does a great job with my nails. I love her attention to detail, the excellent service, and the owners are great!

I honestly really enjoyed my time here. The staff was really sweet and for all the other reviews saying they're rude maybe they're just reflecting off your attitude... Anyways I got a pedicure and she took her time, a very nice massage, and didn't rush. It was super relaxing and very quiet after a long day. Would definitely recommend going here :) read more

this was the worst nail place i have ever been to. i'm from new hampshire and was hoping to get my daughters nails done for her birthday. They were aggressive and rude. Her nail was crooked and they said it was gonna straighten out. My question is how does a nail straighten out? i went and got chrome nails and it looked like a 5 year old painted my nails. they also added a 5 dollar tip on my daughters card when i put no tip. I would recommend going elsewhere read more

Did a date with the wife, pedicures for each. Her technician was fabulous, did a great job. My technician was not so great, seemed bothered to do mine. She left my nails rather ragged and as soon as she was done, way ahead of my wife she went back to whatever it was she was doing on her phone. Can't really recommend based on my experience but my wife liked hers. Patronise with caution. read more

For my pedicure they trimmed the nails way too short, way too aggressive with the cuticle trimming. A few days later I developed a toe infection. Sloppy manicure with uneven nail lengths. Not the most sanitary place. A lot of their bottles have an expiration date in 2023. read more

Today was the last time I visit Luxury Nails. The level of rudeness from the owner's wife at the desk was completely unacceptable. After a very wonderful pedicure, the owner did my French SNS manicure, and it's sloppy with rough edges. He sat me in a chair to "dry" and went to eat his lunch ( I could see him) and never came back. I tipped the wonderful pedicurist ,Tiffany,with cash, and paid for the rest at the reluctant check out with the nasty wife- who gave me a begrudging look when I asked for some hand lotion, because I never received any. Horrible. Go to Jan Nails- they are kind people. read more

Rude staff only one person can do nail art despite calling 30 min ahead saying I was going to be 10 min late they said it was perfectly fine then was told it was my fault my nails couldn't be done because I was late trash nails uneven nails have indented after 5 min read more

Luxury Nails Spa - Waxing Near Me - New Bern, North Carolina

Not only do my nails look perfect, as always, but they only took an hour to do & I LOVED my whole time. I've been 4 times before and refuse to go anywhere else! My nail tech chatted with me the whole hour about anything & everything, it was the most wonderful experience!! I will be returning every time I need my nails done. Note: a full set of acrylics is $55, very reasonably priced! read more

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I have been using LuxuryNails for the last five years. I have been a good customer. I estimate I have spent over $6000 during that time. As the years have passed the owners have become more rude, not very accommodating (I have recently had a foot issue and requested that attention be paid and my request was ignored. I requested nothing out of reason.) Today was the final draw. I went in on Monday to have my nails (acrylic) redone. it was completely unsatisfactory, They were done by the male owner. They were ridiculously thick and bumpy. They did not cover the nail bed. When I got home within two hours the polish of 4 nails had chipped. Three nails were separating and there was space between the nail and the acrylic. That's an infection waiting to happen. I texted on Tuesday morning letting the owner know that this was not satisfactory. I haven't had acrylic for years but did have them for about 10 years and never saw anything like this. I sent photos of the condition of my nails. I asked them to be repaired or my money refunded. They were closed that day so I call today and made an appointment. I went in at the time expected and was told it would be a 20 minute wait. I could not wait that long and requested a refund of $60. The male owner started yelling at me and laughing to other customers. I promised them I would write a review and would make sure I posted on FB. As I'm walking out the door a woman comes in and makes a request and the level of rudeness to her was pretty awful as well. I will never go back and recommend you try some place else. That was definitely the last straw. They are the only salon I have used for years and they are probably where my feet problems originated. read more

Luxury Nails Spa - This was after 3 hours and I hadn't even washes a dish. - Waxing Near Me - New Bern, North Carolina

I'm surprised they even have 2 1/2 stars. When I walked in, and I thought WOW I've never seen so much nail polish in my life, this place must be good! Until I realized that they were collectors of nail polish in which some bottles must have been dated back to the 1990s and were diluted with nail polish remover. sigh. I will say this if it is URGENT and you must get your nails done...then Luxury Nails Spa might be the place for you. However, if you're looking for quality customer service and quality results...then I would definitely not recommend Luxury Nail Spa. If you don't value your product, you don't value your customers. End of story read more

My usual nail salon was closed early, and in a rush, I stopped by to get a quick fill. It was late, and I would have completely understood if they wanted to close and not bother with me. I was assured that time was not an issue, and we proceeded with the service. I knew immediately that the work was not good. Not wanting to keep anyone late, or cause any issues, I paid, tipped and left. The next morning I was trying to fix this myself and finally gave up and called. The woman (owner...?) told me to come in now and she would fix it. Same vibe as last night, (not friendly at all) and seemed annoyed that I even had an issue. I give two stars. One for being open, and one for trying to fix it. I will not go back. For the price and location, I was expecting way better service. read more

Luxury Nails Spa - Thick balls of acrylic left on four nails. - Waxing Near Me - New Bern, North Carolina

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This salon is a complete hit or miss. Only two people there (one of which is the owner himself) can actually do nails. The owner's wife has a disgusting attitude and the nail artists there don't even know how to do a simple French tip. I came in wanting a French tip pedicure with a soft pink base. The nail artist gave me this nasty hot pink color and didn't even try to get the French correct. The owner's wife had to take over for her and she was extremely rude, and when I asked to change the color of my base, she looked at me like I was stupid not once, not twice, but three times. She yanked my feet around the entire time, ripping the toe separators from my feet and messed up the shape of my toes when she was done rushing the subpar paint job. I've come in once before and gotten the same thing executed perfectly by one nail artist and she was very kind, and gave me great advice for my nails, so I tipped her very well. I will not be coming back after this last experience. I've already told my friends and family and from what I've gathered from talking to them is that this salon is known for having terrible service! I've already purchased my own gel nail supplies and will be doing my own nails from now on. read more

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They did an amazing job! Pink is a pink gel manicure & blue is an acrylic fill in. We are so happy with our results!!! Highly recommend!! read more

Luxury Nails Spa - They did an amazing job! Pink is a pink gel manicure & blue is an acrylic fill in. We are so happy with our results!!! Highly recommend!! - Waxing Near Me - New Bern, North Carolina

I have been a customer for 3 years. Luxury Nails Spa is in my neighborhood, Carolina Colours where this fundraiser is being held. Recently I asked for a donation for Pretty in Pink to support breast cancer patients with their treatment costs. I left information and checked back 3 times. Sadly they never had the time for me, nor could they prepare something ahead. There were many levels that they could have supported this. Jan Nails is just down the street and my new go to place. Nice owner, very clean, great response. Now I see why so many of my friends have switched to them! read more

I made an appointment for 9am. Got a text confirmation and everything for my 9am appointment the day before. I show up at 9am and they are closed I wait around to see if they were just running late and someone shows up at 9:10. I walk in and tell them I had an appointment for 9am and she said I didn't have an appointment and it was going to be an hour wait because two ladies walked in before me. read more

Luxury Nails Spa - My appointment confirmation - Waxing Near Me - New Bern, North Carolina

I don't recommend this place. Some of my nails were crooked and my nails started coming off after 3 days. Terrible. They didn't use the actual materials needed for acrylics and they were extremely expensive. If you want acrylic nails, I don't recommend this place. read more

Luxury Nails Spa - I don't recommend this place. Some of my nails were crooked and my nails started coming off after 3 days. Terrible. - Waxing Near Me - New Bern, North Carolina

Too expensive and they get mad at you when they do something wrong someone told me they had new management but they have the same management and same people as the first time I went there so I thought I would give it a second try but yeah didn't do that good of a job and they really mad me mad so I wouldn't recommend it read more

If you want pretty acrylic nails you should probably go somewhere else. I really wanted this place to work out because they are so close to my home. They are awful and get rude when they are busy. Calvin was the only nail tech that did an acceptable job out of the 4 different people who have done my nails there, but my nails started to lift after only a few days. I figured if I just kept trying a new tech, I'd find one that could do nails correctly. Nope. On this last visit the short haired lady used tips that were way wider than my natural nail, resulting in the absolute ugliest shape imaginable. The acrylic was put on way too thick and there are bubbles and lumps on the surface of my nails. There is acrylic stuck to my skin because the nails are not filed properly. I'm so sad and disappointed. Save your money and go elsewhere. read more

Luxury Nails Spa - Bad acrylic nails - Waxing Near Me - New Bern, North Carolina

I love this salon. They know me by name and are so friendly. Paul is amazing, and takes the extra time to make sure it's right.

Clean facility and pleasant staff. However this is the third time I've come to this salon and each time I am rushed through my pedicure. The heel exfoliation is a joke. I asked the tech if she could do it more because they were still rough and she humored me for another 20 seconds. Needless to say I could do better myself at home. Additionally, because they rush you through, they miss painting the sides of your nails. I had to ask her to go all the way to the side so half my nail wasn't left unpainted. Tried to give them the benefit of the doubt, but this has happened consistently every time. read more

Worst pedicure I have ever received by the WOMAN WHO OWNS the salon! Left over polish from my previous pedicure, polish left on skin, bubbles, and nails not even completely covered! The whole experience felt to be completely rushed and she did not seem to have an interest in the service she was being paid to do AT ALL. Completely unfriendly! In the past, I use to get acrylics done there, and I was throughly disappointed. I have given another chance, since the salon is close to my home. Needless to say, I will never go back. read more

I just came back from Luxury Nails and to say I'm disappointed is an understatement. I provided a picture to the technician who insisted he could do what I asked. As he proceeded, my nails weren't looking quite right and I questioned it, the technician again insisting that it would look right when he was through. When he finished, I teared up at the result. They are awful and when I told him I was unhappy, I was met with an apology and the explanation that he possessed neither the materials nor the skills for what I wanted. If he'd have told me that before starting; I simply would have gone elsewhere. He offered a $10 discount on the $60 terrible nails. That's all. I won't be back. Now to try and soak them off before a corporate event on Saturday. read more

Luxury Nails Spa - My finished nails. - Waxing Near Me - New Bern, North Carolina

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I'm surprised to see the bad reviews. Despite this, I gave the shop a chance and am so glad I did. My manicure and pedicure were off the chain! My nail tech even took a couple extra steps to make me happy. My nails looks great. And...they serve wine! My kind of place. I will be back again and again read more

Went for 3 pedis. Rush job. They cut corners. No heel exfoliation. Have really tried to like this place because it is close to home but are disappointed every time. 1 star for location and 1 star for not hard selling jewelry as in previous visits. read more

Worst eyelash extension experience I've ever had. I arrived at 4pm and was not seen until 4:45 I asked the "eyelash tech" how long she'd been doing lashes and she reassured me a long time. There's no way that was the case because I don't know how any girl would go back to her after the first time. I specifically asked that she not glue the lashes to my eyelids and all together. She did both those things. It was clear she had no training. The service took all of 30 minutes and I told her it usually takes and hour and a half for $50. She charged $40 and tried to convince me it was and hour like I didn't know how time works. I will NEVER go back. read more

Could not be happier with the service, atmosphere & safety measures in place ! We have been coming here for 2 years now & know my husband & I are very pleased & have no reason to go elsewhere ! It is relaxing & so much attention to cleanliness & your safety . Like that no admission unless mask in place ! read more

I have gotten a pedicure here when they first opened and was not happy. Then today I needed my eyebrows done so I went back and well wasn't happy again at all. She was not nice. She didn't brush my eyebrows she just went right in with the wax. She didn't use the little scissors to trim the hairs. I had to come home and try to fix them myself. So I won't be going back again! read more

Walked into luxury nails for a pedicure, it was very clean, and the customer service was great and quick. Inside the pedicure tub was a removal plastic liner, less cross Contamination!!!! They had 2 SUPER CUTE "fairy" pedicure chairs for kids! The price was good, I paid $28 for a pedi and it turned out great! read more

1 Place is clean 2 Staff is decent 3 They put this young guy on my feet who didn't know what he was doing (don't set out to charge me full price for a worker in training). I ask the guy what his experience level was with pedicures and he said 2 months. It was apparent. I ask for another tech. I waited a bit and someone finely came. 4 This guy came and asked what type of pedi I wanted, I said regular. I thought he was giving a massage because they tried to scam me out of my money with the other guy not knowing what he was doing. 5 I waited for ever to get what they call "dip" which is really S&S powder color. They wrapped my nails with foil. Never seen that method and it sucked. 6 When the lady came she had absolutely no clue what she was doing. She nearly burned off my nail bed with the drill and had to redo my thumbs multiple times. It took her ab 2 hrs to do something that should take 45 mins. 7 I arrived at the nail salon at 12:48 (my mother called me when I arrived, that's how I know) and I left at 3:53. WHY?! 8 They didn't have my total right and then told me that a regular pedi is a classic, you should have told me that. Regular as I know it is the cheapest. Anyways they are slow and just not well on their feet yet. 9 I won't go back not recommend unless you need something quick, half ass, or basic. They should come to Atlanta for training. read more

I agree with the reviews re: being rushed! I went in with a friend at around 1:30 in the afternoon to try the SNS powder nails. There were 4 employees and one customer. The woman who did my nails rushed through trimming my nails and cuticles and cut one cuticle too close and it started bleeding and she blamed it on my cuticles being too dry. She also rushed through the process of brushing my nails, dipping them and shaping them. She did a fair job, not good for the price. The gentleman who did my friend's nails told her at least three times that she should have made an appointment and the woman who did my nails mentioned twice that I should make an appointment next time. The entire time we were there not one customer came in, why the lecture re: having an appointment? I felt like we interrupted their happy hour. Why not just tell people you're closed if you don't want to work? read more

Great pedicure! I've been here a few times and each time better than the next. Everyone is so sweet. Definitely recommend this place.

I went in for a manicure and a pedicure and during the pedicure I asked for her to make my heels smoother and she did nothing. My feet are very rough on the bottom. After my pedicure she proceeded to take me to the front of the store to dry my nails and I told her i wanted a manicure so she put me at the nail table. After talk among themselves the man came over to me and told me I did not ask for a manicure when I came in and I would have to wait. (I was with my daughter who was also getting a mani, pedi) I told the lady when we arrived that if she had the same OPI gel as my polish then I want a mani. She told me she did so I said I want a manicure. I was very surprised at how I was treated, the man was very rude! read more