I've been here maybe 5 times and I will say that Dani was absolutely phenomenal. Unfortunately, she hasn't been available when I am so I've experienced mixed results.
This last time ... a couple of days ago, I went in for a gel fill.
My nails started as gel tips but are now my own nails with a gel overlay.
Kelly was my tech and it started out odd. She asked if I wanted them short and I said no thank you please keep the length. She asked if I wanted color and I responded , no thank you, the natural pink. She said something about how she could tell I had shaped my own nails and asked how I wanted the shape. I told her the way they are .. square/oval.
I had a thumb nail chip so bad that I had to remove the remaining gel so she covered the nail with gel and filled the rest. She then started filing away making my right hand into short, uneven crazy pointed nails. I asked her to stop and just leave it. She wanted to fix them but I was afraid I wouldn't have any remaining nail left so I told her to please just leave it... it would be fine the way they are.
She finished and the bill came to $40.00 . ($48.00 with tip) ... I tipped. I didn't see the full effect until driving home. In retrospect, I shouldn't have.
I was shocked but really wanted to get out of there as I was experiencing terrible cramping pains in my ribs and back. She did give me a pillow for this. Thanks Kelly!
When i was driving home I noticed the unevenness and the bumps on my nails. It was a truly terrible job.
The next day I went back and asked the man at the front desk if the owner was in. He said yes.
I asked if I could speak to the owner privately. He left to the back and came back with ..dontcha know.. Kelly, the tech! She was acting as tho I wouldn't realize she was the one who did my nails because she wasn't wearing a mask. (I knew, Kelly)
Well, we went into the private little room to the right of the front door and I asked why a $25 gel fill would end up costing me $48? She explained the bullshit add ons and offered me $5.00 off of my next fill.
Nope. Not coming back.
Sorry Dani, you're awesome!
Kelly, please tell your boss that the entire staff sitting in the waiting area for us to come out of that room giggling was highly unprofessional and inappropriate.
Not only will I not be back but my friends will not be back nor my clients who I take for regular mani/pedi's.
I went there In Good faith to speak privately ...not to make a scene or to call attention to your bullshit super sleazy up-sell practice. I'm upset but I bounce back.
I hope in this new year finds you find peace, honesty and kindness.
Photo attached is the finished salon experience.
Happy New Year Kelly!
Be A Better Person. read more