I had a very disappointing experience with Justin Frank and Frank Consulting (Luxe Outdoor Spaces).
I initially engaged him for a project involving a rooftop bar top. There was no signed contract, and the scope and pricing were still being discussed. After paying a $1,500 deposit, Justin and his crew came out, began minimal demolition, and then immediately stated the project would cost thousands more than originally discussed (over $5k-$8k increase).
At that point, I asked them to stop so I could evaluate the change in scope and pricing. No meaningful work was completed and no materials were installed.
After that, I spoke with Justin directly and was told the deposit could be applied toward a reduced scope (concrete-only portion). Based on that, I continued communicating and providing information so he could move forward. He later declined to perform the work altogether.
I then requested a refund or even a partial refund multiple times in writing and received no response. Despite no signed agreement and no completed work, he has retained the full $1,500.
I was also uncomfortable with the warranty terms presented -- there was no clear written guarantee, and although I was verbally told the work would be backed, that was not something he was willing to put in writing.
To make matters worse, after I disputed the charge with my credit card company, I received a threat to file a lien on my property, which was concerning given the lack of a signed agreement or completed work.
Overall, this experience felt disorganized, inconsistent, and not customer-focused. I would strongly recommend that anyone considering working with this contractor:
* Get everything in writing before paying anything
* Confirm scope, pricing, and warranty terms clearly
* Avoid paying deposits without a signed agreement
Unfortunately, this was a costly and stressful experience, and I cannot recommend this company based on how this situation was handled and warn anyone to beware of this "bait and switch" and fraudulent practice the company and owner operate. We will be filing a Better Business Investigation claim on them. It is clear with their bad feedback and reviews from others on here, you should stay away. read more