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Des Moines, IA

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Luxe Beauty Lounge

3.5 (4 reviews)
Closed • 10:00 am - 6:00 pm

Services - Luxe Beauty Lounge

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4 years ago

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2 years ago

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5 years ago

I got my lashes extensions done by Cindy. I was so nervous to try new places. It looks great and friendly environment

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4 years ago

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J. Michaels Salon - My hair after the service!

J. Michaels Salon

4.5(44 reviews)
2.1 mi
•$$

The grass is not always greener on the other side when you try to give other small businesses a…read morechance. After a year hiatus, I returned to J Michaels for my eye lash extension care. Sure in the Des Moines Area we have loads of options at premium prices, but do you get top notch quality products from the best technicians? I have allowed numerous businesses to try and top others in facials, nail care, hair, clothing, and eye lash extensions only to have buyers remorse. At J Michaels I have returned for high quality eye lash extensions from Cassie. Here I have no worries on the length, glue, eyelash quality, or time because Cassie is a top notch Eye Lash and Brow Technician who knows her craft and after having her attend to my lashes for over six years I have no worries as I settle into a private room and allow her to work her magic allowing me peace and comfort. Even though they are not experts in my type of hair the techniques I see them applying to the upscale customers are exquisite and chic many walk out looking like a half million dollars. The total aura of the environment is lady chic, clean, and cosmetically sterile with a good venting system and super friendly and very professional customer oriented stylists. Let me not forget the owner (female entrepreneur) who is hands on making sure the establishment stays upscale, chic and price competitive.

I really liked the stylist who was kind and did a good job, but after the treatment, I felt like my…read morehair was drier than usual and more fly away the very next day. I had purchased the shampoo and conditioner that she recommended (that was the same as she had used for my treatment) but hadn't yet washed my hair. I felt like I needed a more moisturizing shampoo/ conditioner and decided to go back to what I had been using before the appointment. Two days after I purchased the products, I called to make sure I could return the unopened/unused shampoo and conditioner. First, I was put on hold, and when the girl at the counter answered, I explained the situation and she said I could NOT return it because it was opened and used, ...but when I made it clear that they both were unopened and I had the receipt, she put me on hold again ( I hoped to ask a manager).. When she came back, she said that I COULD return it for a refund as long as it was within a week . So I told her I would be driving directly there to return the products for a refund and she said ok. But when I got there (after driving a distance and struggling to find a parking place) she said it is their policy to only do exchanges and she could not give me a refund. The experience was very confusing and frustrating. I was a new customer and I feel like this was poor customer service. It was handled badly and the person at the counter tried to make me feel like it was my error. The people at the register need to be educated about store policy and represent the business with good communication skills. Reputable businesses take returns of unopened merchandise without hassle or at least make their "no return policy" clear before you purchase their products. I feel badly that the good stylist is losing a new customer. But, I worked in retail for many years for Estee Lauder NY and know how customers should be treated by a reputable business. This experience reflects on the entire business. So, I will not be going back there.

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J. Michaels Salon - Spacious Front showcasing high end products!

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Aviva Salon - I am a licensed esthetician ready to serve you in all of your skincare needs.

Aviva Salon

4.1(7 reviews)
0.2 mi
•$$

I had an appointment yesterday with Alicia for a Brazilian wax as a first time client. Alicia was…read morevery sweet and personable. I enjoyed meeting her and chatting. The service I received was subpar. Especially for the cost of services, I simply just expected better. I made the appointment through the website and it was accepted. I received a follow up text from Alicia asking if I could move my appointment to an earlier time which I was happy to accommodate. A few hours later, she sent another text asking to push back to a later time than originally scheduled and I declined. Upon arrival to the salon, everything was nice. Space was clean and inviting and again, Alicia was very kind and we chatted the entire time. My Brazilian however fell way below expectations. There are obvious hairs that were missed (more than a half inch) and it feels very incomplete. I still have hairs on my backside which, in my opinion, should've been cleaned up. I am Southeast Asian so I do have really thick hair. I am hairy, I'll admit it. I'm not sure if she just wasn't used to that thick of hair or what but I definitely won't be visiting again. I would have done a cleaner job waxing on my own. For the cost of services, I am extremely disappointed. Friendliness 10/10 Cleanliness 10/10 Service 5/10

I was super impressed with how friendly Alicia is and how comfortable she made me feel. Scheduling…read morean appointment was very easy. She explained the whole process to me and had answers to all my questions. Can't wait to go back. Just note that the sap is in the back of a salon and you need to go back there to check in!

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Luxe Beauty Lounge - skincare - Updated October 2026

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