I have been coming to this salon for a while, primarily because Alex does a good job shaping my nails. Unfortunately, the service has gotten progressively worse, and after today, I will not be returning. I called yesterday specifically to book a nail appointment before my flight tomorrow. Alex was unavailable, so I asked if someone else could shape my nails similarly and was told a nail tech by the name of Gigi could. I arrived at 11:10 AM and when I arrived I was asked if I wanted a pedicure. I agreed to add a pedicure. What should have been a routine service took nearly three hours. I asked for acrylic only on the few toenails that were broken/chipped, there were 4 to be exact, as I normally do. Instead, acrylic was applied to all 10 toes without anyone explaining that this was considered a full acrylic service or that I would be charged an additional $75. I also showed a photo of the exact curved French tip I wanted. When the result did not match the photo and I politely asked for it to be corrected, I was told that I "want everything perfect" and that they "can't make my nails perfect." The front desk staff member went on to laugh when he was called over and having side conversations while I was expressing my concerns, which felt extremely disrespectful and unprofessional. After three hours, I was then told they could not do my fingernails and that I would need to come back two hours later or the next day; despite the fact that I specifically booked this appointment because I have a flight tomorrow and needed my fingernails done. I ultimately paid $158.10 for a pedicure, including the additional $75 acrylic charge I did not knowingly request, and left after three hours without my fingernails even being done. I am not expecting "perfection." I expect a professional salon to listen to what I request, communicate additional charges before performing a service, respect scheduled appointments, and treat customers respectfully when they raise a concern. I have continued supporting this salon despite several increasingly disappointing experiences because I liked the way my nails would turn out most of the times, but today was the final straw. Unfortunately, I would not recommend this salon and will not be returning. read more

Went today, I go pretty often and I usually go to one of the men and they do an amazing job. today the woman who did my nails did not deliver and even after I asked her to redo them they were still sloppy and the shaping looked terrible. they were not at all the shape i showed her and were very bulky and some other nails were very thin. overall unhappy with the nails and they took a long time to turn out awful. read more

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If you want to feel like you're in a factory, then go there. The techs do not really engage with you. I got a regular mani pedi, to go to a bridal shower. My hand nails didn't even last a week. I was visiting from out of state, I won't go back. read more

Wish I read reviews before wasting money here. They don't use the Dazzle Dry system correctly. My nails chipped within week. ive used this product at another place and they NEVER CHIP BEFORE 2 WEEKS. When I questioned them they said I was wrong. Look buddy customer is never wrong. I've been using this system for 5 plus years. Don't go there they suck. read more

Lux Nails & Spa - Waxing Near Me - Dedham, Massachusetts

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I have gone here multiple times to get my nails done. I haven't had any problems until my last appmt when I was cut badly on my finger from the nail drill. The nail tech was very apologetic as it was an accident, but I had concerns with cleanliness and possible infection on my finger. The nail tech continued to do my nails after applying some sort of ointment to stop the bleeding that burned very bad. There was no prompt to wash my hands or cleaning of tools after my finger was cut. This was a big chunk out of my finger and not just some small cuticle cut. I also did not receive any discount to my nails which was upsetting. read more

Lux Nails & Spa - Waxing Near Me - Dedham, Massachusetts

People were kind. Sometimes it can feel rushed but overall decent for the area. Don't let them up charge you.

They overcharged me by $60 dollars. Then they added a charge we didn't receive so they could give us a smaller refund. The work is shoddy and a worker rudely complained when I requested regular paint instead of gel. read more

They overcharged me then made me sign a waiver saying that I agreed to the service and was satisfied. Unbelievable. Not only was I overcharged, but my nails were thick, they offered no snacks drinks, or anything advertised until i literally had to ask. I also had to ASK for cuticle oil after a $125 dollar pedicure when she told me I was done and still had saw dust and NO lotion on my feet then had a nerve to charge $55 dollars for a KID mani and pedi then argued about the price and didn't honor the charge shown on THEIR website. Oh I also paid an extra $60 bucks for something "custom" and I had no design whatsoever. But was told it's additional for the polish... the polish I already paid for with the service? A scam. Seriously.I will never ever come back. I am still in awe how this place is in business and people are giving good reviews. They must be getting the service done for free because there's NO way those reviews are honest. read more

Updated review****** Have been coming here since 2015. Changed owners 2 months ago. I received the worst gel manicure of my life. It was so bad I had to have it redone immediately. On top of that, the prices increased from $30 to $40 for a regular gel manicure and $35 to $50 for a French manicure. Not worth the money if it is not perfect. I'd rather go right across the street to lovely nails where it is just as good, gives a more luxurious pedicure and is average cost for the area. I Am extremely sad as this has been my go to spot each month for 10 years. I miss the old owners read more

DO NOT GO HERE UNLESS YOU WANT YOUR NAILS DESTROYED AND YOUR TECH TO LEAVE DURING YOUR APPOINTMENT. I booked an appointment with alex and when I showed up he was running behind and said someone else would start my nails and he would finish them. he asked if I was doing gel x and immediately seemed disinterested that I wasn't which makes sense now given their entire instrgam page is influencer videos of them getting gel x but I also don't look like an influencer so maybe that's why. I agreed thinking the person would just be soaking off my old gel and alex would do the rest. alex LEFT during the middle of my appointment and nobody told me. alex didn't do my nails and the guy who did, did not soak them off which is the proper way to remove gel, and drilled my nailbeds down to the point where they bend like paper and filed my sidewalls so much that I'm going to have to cut all of my nails down after i've spent months growing them. I didn't question the drilling because i was assuming he was just getting off the bulk before soaking. i'm a hairdresser so i'm trained in nails and nothing about the builder gel "manicure" I got was done correctly. it wasn't even a manicure because there was no cuticle work or proper nail prep. he didn't time the gel cure either so I have no idea if the gel is even fully cured and my hands and nails have been itchy since I left, and he flooded my cuticles and acted like I was the problem for saying that there is gel touching my skin and that it can cause contact dermatitis and infection. and let me remind you again, the nail tech I booked with LEFT during my appointment. when I spoke up about the fact that I made an appointment specifically with alex they told me he came in sick this morning and that they were too busy to call me to tell me this and brushed it off and acted like it wasn't a big deal and that it didn't matter who did my nails or how. oh and when my nail tech found out i'm a hairdresser he just complained to me about his job. I ended up just having them put a clear coat on and left because I was almost in tears after watching him destroy my nails. I paid $105 to get my long beautiful natural nails destroyed and to cry in my car in the parking lot. thanks lux nails. maybe this is on me for not cancelling when he said he was running behind but things happen and I tried to be accommodating as it was my very first appointment and didn't know how things worked there. absolutely awful communication skills and even worse customer service. they also don't clean their gel lamps and the "skin safe led" made my hands burn. this is a chop shop so don't expect anything other than chop shop quality. read more

Tien is super talented. I have been coming here ever since they opened & absolutely loving it. I am a bit picky when it comes to my nails. I like my acrylic looking natural & lasting. I refuse to come back to any place if my nails starts lifting under 2 weeks. I also had Anna doing my nails when Tien goes on vacation & she is also quite amazing. I highly recommend this place. read more

Lux Nails & Spa - Trying out new colors: funny bunny vs bubble bath - Waxing Near Me - Dedham, Massachusetts

Came here because it was close to my home and asked for a gel manicure. The salon was empty but clean however my nail tech was on her phone the whole time and honestly this is the most uneven manicure I've ever had. It's already chipped after a week as well. Sad I paid $42 for this. read more

Lux Nails & Spa - One of the worst gel manicures I've ever had - Waxing Near Me - Dedham, Massachusetts

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I went here for over ten years until the owner Tien sold the salon and it is now the worst nail place ( used to be amazing). No hot towels, No cuticle service, It doesn't seem clean, and they went up in price. Will not be going back. read more

I am truly disappointed. I sat there for 2+ hours to receive a bulky bad job. I tried to call to amend the situation by coming in the next day but was told they are closed and I am not able to go back. This was a horrible rushed job and I don't even want it fixed- I'm simply just not coming back- ever. read more

Lux Nails & Spa - Waxing Near Me - Dedham, Massachusetts

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I personally love this place and do have my favorites but there is one particular person that did my foot. (I took a pic of her but I don't wanna put her on blast.) She's a little heavy set and she was the WORST. I literally never leave a bad review but STAY AWAY from the heavy set lady that does the feet. She legit slapped my legs every time she wanted me to moved them and was brutal with my filing my toes and they are different shapes. after massaging my foot she THREW her gloves at me!!!!!! it makes me soo sad cause I love this place and I'm one of those people who suffers in silence so I don't know how to tell them I don't wan her to do my toes.... Should I stop going? Currently in the salon rn and this lady asked me if I wanted to do my eyes brows and I said no so quickly I don't trust her! AGAIN! Everyone else is great! I love my nails and the owner is the sweetest, he has such a light and playful energy about him! He offers water and checks in with all the clients. The other staff are soo cool and will almost always get me to something I didn't plan on coming to do they are polite professionals! Just please caution on who you let do your toes cause that lady messed up my day for real. read more

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Anna is one of the best nail techs I've ever had!! I love this place a lot and I will absolutely be coming back with a friend or two. This is my French manicure after a week and it still looks brand new; going strong read more

Lux Nails & Spa - Gel French manicure - Waxing Near Me - Dedham, Massachusetts

I'm a Luxxe loyalist! I've been going here for so many years and have never been disappointed. What first attracted me was their extensive array of dip powder color options. They also offer super cool nail art and ideas for different looks. I typically see Rose for my dip powder nails, but recently went to Susan and she was absolutely wonderful as well. Attaching some photos of the nails and nail art that Susan did for me - I have NEVER received so many compliments on my nails! Definitely check out Luxxe, and try to book Rose or Susan if you can! read more

Lux Nails & Spa - My favorite nails EVER! Love the shape Susan did with my natural nails, and the nail art :) - Waxing Near Me - Dedham, Massachusetts

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Have been going there for my nails for 1 year now every 2 weeks, very convenient since I live next door. However, the last 2 sessions with one girl has been awful - nicked my fingers multiple times and yanked my arms. Totally rush and not relaxing. When I approached Tim the owner today to get a different girl, he was very rude and dismissed that this happened and didn't offer any apology. I won't be going back again. The whole experience should be enjoyable, not fearful and rushed. And the owner does not treat customers right. Stay away from this place! read more

Lux Nails & Spa - Waxing Near Me - Dedham, Massachusetts

Went in for last minute dip since my nail lady was fully booked. The worst job I've ever had done on my nails. Literally my nails are uneven and the dip is so poorly applied. I had to tell the lady to give me an extra coat of the dip powder because had she left it how she was going to, you would've been able to see through the color. It's only been 3 days I've had it done. They use clear gel polish to seal the dip as final step never again read more

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I've been coming here for at least 5 years .. the salon is always clean , people are always helpful and the owner Tien never disappoints...I get tons of compliments on my nails . I've always had a positive experience at this nail salon . read more

Lux Nails & Spa - Nails - Waxing Near Me - Dedham, Massachusetts

Always clean & professional! The regular pedicure is comprable to luxury pedicure anywhere else.

Love Lux Nail & Spa. My Mum & I use to go every other week. Tien & The Ladies always treated us like family. Mum always did her nails for as ever I knew her. That was her thing. Was so Happy & Blessed we found a Great Salon. It was our Special Time Together!!! Would Luv when we came home & she would show off her pretty nail. Cherish Those Moments!!!! Thank You!!! read more

Just don't waste your time and money. Sloppy. Messy. Filed down my nails way too much and left jagged edges. So angry I wasted $40 here read more

Lux Nails & Spa - Sloppy jagged messy "dip" manicure for which they used UV lights - Waxing Near Me - Dedham, Massachusetts

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Came here with a friend to get a full set and pedi. Everything about my full set was a disappointment. Nails were put on crooked--pinky nail on left hand looks the worst. Nails were not filed straight, and if you compare the fingers on both of my hands, they are all varying lengths. Spent $120 total. The last photo I am including was the photo I brought in for my nail tech to reference to see what I wanted. As you can tell, what I got for nail art was not even close to what was shown. I wish she had just said from the start that she didn't think she could execute that, because I was have said to just skip it. She asked what I thought of my nails and if I liked them, no exciting exclamation came out of my mouth and I never said yes. I felt bad and honestly didn't want to cause a problem. My pedicure was fine, but once they switched me to a new nail tech for the full set, it all went down hill. I won't be returning. My friend also received horribly shaped nails from another nail tech. She asked for short coffin and was left with two square thumbs. We were there for 2.5 hours and I honestly just wanted to cry at the end of it because they took so long and I just wanted to get home at that point so I didn't want to ask her to spend more time fixing it. Drove an hour to meet with my friend there and felt worse for her because she engagement photos tomorrow. Thankfully hers were not as bad as mine though. Usually nail techs (or the nice ones I have had) inquire throughout the whole process if I like the shape, color, etc. I wish she had stopped to ask these questions. I watched her eyeing my nails and comparing the sizes of the nails on both hands and thought she knew what she was doing since she seemed so confident, but that was so far off. When you're paying that much money for a service IMO, what I received is just unacceptable. read more

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I'm not sure why these reviews are so low! This is the nicest salon I've been to in years. I even referred my mom to it! All of their equipment is clean and the ambience is very relaxing. These techs really know what they're doing, and they nail what I want every time. Highly recommend! read more

Lux Nails & Spa - Waxing Near Me - Dedham, Massachusetts

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I've been having my nails done professionally for over 20 years & so I'm quite particular about how I want them. Tien gets them done perfectly for me every single time. I've tried many different places for many years & as long as they are still here, I'm not going anywhere else. Highly recommended!!! read more

Lux Nails & Spa - I love my beautiful acrylic nails!!! - Waxing Near Me - Dedham, Massachusetts

I have come here several times now, and am surprised by the Yelp reviews. I've always had a pleasant experience. I usually have just a pedicure, but elected to get a manicure as well on this most recent visit, and was pleased with both. The clinicians do a nice job. I love the hot stone massage that comes with the pedicure. I'll come back! read more

If I could could give them zero stairs I would...I'm ashamed I didn't walk out and stayed and got my nails down (I guess I was desperate). First, it's very hard to find a nail salon in the West Roxbury/Dedham area that does the power dip as good as NYC. I thought I found a place after I discovered Tony here. He is technician but the place is poorly managed and the other technicians are rude. I booked my noon appointment with Tony TWO WEEKS IN ADVANCE. I show up promptly at noon and they had me wait 25 minutes. Then they told me that I have to do my pedicure first and Tony will do my power dip manicure afterwards because Tony was "backed up. It took an hour and a half for my pedicure (yes, I said an HOUR AND A HALF for a simple pedicure). When I finished my pedicure I still had to wait 30 minutes for Tony to take me!!! Total time = 3hrs. NEVER AGAIN. Please don't waste your money, your sanity or time by going there. read more

absolute worst salon ever. they botched my nails with clumpy polish and made me pay $15 extra for new color. absolute waste of a nail salon.DONT GO HERE UNLESS YOU WANNA WASTE YOUR TIME read more

Lux Nails & Spa - Waxing Near Me - Dedham, Massachusetts

Clean, friendly and decent manicure and pedicure. Great location too! I'd recommend making an appointment on the weekends.

Came in for a manicure. Polish was put on extra thick. Was concerned but thought they were the professionals so let it be. After sitting under ultra violet and fan for over 30 minutes my nails were still wet. Sprayed them with drying spray and went home. Now over an hour later they are still sticky and lumpy. Worst manicure ever. read more

Lux Nails & Spa - Waxing Near Me - Dedham, Massachusetts

I walked in today for a pedicure and was told to pick a color and have a seat. I proceeded to wait for 20 minutes and then someone else walked in with no appointment and was immediately serviced...for a pedicure. My final straw was when yet another person walked in and was immediately serviced while I sat there for a total of about 30 minutes. The salon was not that busy, so there was no reason for it. Never again read more

Worst paint job I've ever had. First layer she painted literally only about 3/4 of the nail and when I said something she got mad and said the second layer would cover it. It was so bad that I said no it won't- so she painted over it and still left quite a bit of nail unpainted. Even with the supposed second layer you could still see my natural nail both at base and edges. I had to make her paint the sides and she was mad at each finger I pointed out. Now I have extra thick polish in some parts, exposed nail in others and paint all over my fingers . A child could have done a better job. I don't think even with glasses she could see or she just stinks at her job. Won't return here. Horrible. read more

Lux Nails & Spa - Hard to show the nails because of lighting but the natural layer is seen in every nail at the sides and the base. Paint on the fingers. - Waxing Near Me - Dedham, Massachusetts

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Nice atmosphere but the service is just okay. Nothing too special but, not bad either - adequate is how I might describe my experience and the mani/pedi. They often seem to be busy. The wait can be 2 hours. I recommend trying to call ahead or check out the many other nail salon options in this area. read more

My sister and I went in last night, with an appointment made. When going in we both had asked for dip nails, her needing her acrylics taken off. While trimming my nails my real nail was cut very short and she took nail glue to glue my nail back to my finger. Both nail artists were very rushed and eager to get out for the night. The woman who did my nails knew she messed up and even took off polish of half my nail, and only replaced it with a clear coat. All nails are discolored and she immediately packed up to leave after knowing she made many mistakes. My sister even asked multiple times for mistakes to be fixed and the woman doing hers did not listen to her concerns. Most of the acrylic was not taken off due to rushing and many chips and unevenness in her nails. We will not be returning read more

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Just started working in dedham and I needed my nails done badly. I was desperate I guess. I regret coming here. They took me right away for a dip manicure. The way she did my dip, I've never seen done before. They put a gel top coat instead of the regular dip top coat which I thought was weird. Anyway. 2 days later and my nails are already chipping and cracking! And for a $45 dollar dip mani! Which is more expensive than my usual spot in quincy! Do not come here Its expensive and totally not worth the money! read more

I got my eyelashes done here and it turned into the worst customer service experience of my life. I asked for a partial set of natural-looking eyelashes. I stressed this, as I work in the natural beauty industry - which Angela knew. Once she was finished, however, I looked in the mirror to see a full-set of very dramatic lashes that looked so artificial that it bordered theatrical. THIS WAS NOT THE SERVICE I AGREED TO. I asked her to take them off. She obliged saying she could CUT THEM or take them off. Not once did she offer to re-do them. Cutting them down would've looked ridiculous, so of course I had them removed! When she rang me up, however, she charged me the original price ($150) of the full-set service WHICH WE NEVER AGREED UPON.. but wait, it gets worse.... After peacefully trying to reason with her that I shouldn't pay for a faulty service that disregarded my wants, she CALLED THE COPS ON ME, WHAT???! I have NEVER been so mistreated by a business. I've been coming here for months, and strongly discourage anyone from patronizing this salon. I feel shaky still from the incredible stress they caused. Angela, the owner, is a manipulative liar and clearly sets the tone for this toxic "business." They do not care about their customers. Shame on you, Lux Nails and Spa. I will see you in small claims court. read more

Horrible customer service! Had an appointment at 12:30. I arrived on time and waited with two other people for someone to acknowledge that we were there waiting. Around 12:50 one of the people standing next to me got fed up and started speaking with an employee there asking for the wait time, etc. we were told that we should wait for another hour.... It was my first time there and I will definitely never go back. read more

This is the first review I have ever written and for good reason. My friend and I came here for pedicures and a full set. The tech I was with did not check the water temperature of the pedicure basin and it was so hot that it was intolerable and nearly burnt my feet and the whole service felt rushed. When it came to my nails, I asked for short coffin. The shape was super inconsistent, my thumbs were square, and my ring finger nail is so crooked that it is hitting the nail on my middle finger when I put my fingers together. The other techs kept hovering over my tech and made me feel like she was very inexperienced and it made me very uncomfortable to say anything. She also did not properly prep the cuticle and just took the e file to them and she cut my thumbs up pretty badly and didn't even acknowledge it. I got my nails done for my engagement photos and I had to go home and reshape these nails just for them to be presentable. I hope this review saves someone else from a terrible experience. read more

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Don't go if you care about time and appointments. I made an appointment and was not taken until after half hour of waiting past my appointment time, I complained. Three different people did my nails in segments. I care a great deal about this type of customer service which was lacking. The experience was one I will not repeat. read more