There are few times where I am treated with ultimate customer service that goes so above and beyond it deserves a gold star! TODAY was THAT day!!! I had exactly 20 minutes to spare today and figured I wouldn't have time for a gel manicure and requested for a regular mani just to clean up my nails and cuticles. Well, JEN was phenomenal and assured me that she can get me a great gel mani in under 20 minutes. I told her I didn't want to inconvenience her and she insisted she was capable. She completely delivered!!! I am so impressed at how careful and detail oriented she was with my gel mani and all within 16 minutes time. She did an awesome job accommodating me and my tight schedule. I look forward in coming back for a less hurried spa experience. I am one happy customer on the move now with a nice mani to show for it! read more

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The worst ever! They do not know how to do dip nails. One nail not even filed correctly. They filed down to the raw nail when removing old coat. All her nail polish were empty and very dirty. Her nails were dirty and gross. read more

The people were nice and the chair was comfortable. But paying $65 for this is a bit sad. Charge the prices you want but make sure the service lives up to the price. read more

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I was VERY disappointed, lack ok customer servic, felt rushed, wanting me to check out, I took my 2 girls and granddaughter there, paid $200+ for us 3 but never asked if needed water, asked to have us serviced at same time, they took my granddaughter back for pedi without her mom there, she's 4 Ming you, but I proceed to go check on her occasionally and get a scour. I will never NEVER use this place again. read more

LUX NailBar - This is 24 hours ago, look at cuticle line with polish.. I know I don't have pretty hands but .... - Nail Salons Near Me - Johnstown, Colorado

The lady that gave me a pedicure today was rough, unfriendly, and went to fast. It was not very relaxing. Plus the water was too hot. She gave my daughter our bill even before my daughter's service was done. Won g back here read more

Wont be making the mistake of coming back here.... I keep giving this place chances because I live super close but they always disappoint. Their service and quality are equally terrible. read more

I did like going here , but I bring my daughter with me so I can get a pedi and she pooped and she's breastfed so you know how that smells lol I was going to change her on the bathroom floor but they offered the wax table and after they made a huge deal because of the smell like trust me I get it but it's not that bad like one of the lady's was looking at my baby with a mad face and they all speaking in their language like come on she's only 3 months ! I won't be back. They acted very rude ! read more

LUX NailBar - Deluxe pedicure French shellac - Nail Salons Near Me - Johnstown, Colorado

This is my go to spot bc of Henry! He is the best nail tech! I have been going to him for the past 5 months & He's is extremely accommodating makes my nails look so pretty every time! Ask for Henry, he won't disappoint! read more

my gelx nails came off THREE days after I got them done. paid $75 +tip. I was on vacation when they came off, brought pictures with time stamps and they did not give me a refund or even offer to get them redone. I had been getting acrylics here for a year, never coming back. Go to fabulous nails and bar down the street, they are so much nicer read more

LUX NailBar - This was 3 days after I got gelx done. No refund - Nail Salons Near Me - Johnstown, Colorado

Highly do not recommend no one can speak or understand enlightened at this location my diamond were suppose to be straight line and were not and attempted to tell the lady and she could answer so I left and my husband attempted to call for some sort of reimbursment and they were so rude I have to go to another place to get it fixed read more

I'm a recovering nail addict. So I thought! We are here for a tournament and without nails, when I scratch myself, I leave scratch marks on my skin. I was accommodated easily and even when I needed to change my appointment. My stylist, Pun, was simply amazing. She was a delight to talk with and knew exactly what my recovering nails needed. I am extremely happy to have my beautiful hands back. read more

LUX NailBar - Gel nails, pink and whites. - Nail Salons Near Me - Johnstown, Colorado

HORRIBLE! They cut my nails to the skin, then filed my nails &' and got cuts on EVERY toe. After asking them for a square shape, they literally looked like a circle. The owner offers a $5 discount not to do a bad review. Paid in full. Go somewhere else! read more

I've went here 2 times before and my service was good from Loi. He's a guy it was great. Now I've had my toes done by guys before so no I'm not biased. Vindy was the guy who did my pedicure this time. DO GO TO HIM. I could have swore he didn't know how to do a pedicure before today. My toe nails are literally crooked and he cut and filed my toes so short and he kept filing them throughout the pedicure and there was nothing there! It was just hurting my toes and then he's cutting my cuticles, there's nothing there but he's still trying to pick at my skin and made me bleed. And I told him there's nothing there that's just hurting and he kept going saying I have something there. I get pedicures very regularly I take care of my feet. Then he's rubbing me with a hot stone and constantly hitting my ankle bone. Just don't go to him. He's definition of a GUY doing a pedicure. Not gentle, not really aware. See the pictures my toe nails are so crooked. read more

LUX NailBar - Crooked toe nails!!!! And they are all red and irritated from him filing. - Nail Salons Near Me - Johnstown, Colorado

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Do not waste your time or money. I've been coming here for a while and had Gel X, not even a day later they broke off and I had to come in to get it fixed. While getting it fixed the guy told me that gel x doesn't work for long nails, which is fine I will do acrylic but why did you provide a rebase with builder gel knowing it will break off? (I was new to gel x and didn't know much about it) Today was my last straw, from the jump they were trying to get me to get a new set because my acrylic nails were "old" when they weren't at all. I am full cosmetology so I know everything about nails, hair, ect. Tina was extremely rude and my acrylic nails were way too thin. I told her multiple times and she didn't make them thick enough, I am a hairstylist so I need them to be strong and long lasting. I was furious when it came to check out and she didn't even know my name because she didn't talk to me once. So yeah I didn't tip and she was upset and asked if everything was okay. I'm not the type of person to leave a bad review or not tip. I am in the beauty industry and it sucks when things like this happen but we learn and grow from it. They need to do some serious training because I'm furious I even paid for this crappy work. read more

The worst nail experience EVER. Please I HIGHLY recommend to not go here unless you want to waste your time and money.I specifically told the nail tech I wanted stiletto, I saw she was making them short and chunky thinking she would fix them with the nail file, but I was wrong. She didn't even cut my cuticle before.I stood up for myself because the shape was terrible, as well as the quality.I wanted to leave and they told me to pay and come back to get them fixed. From how awful it was I didn't want anyone to touch my nails anymore. They offered to take them off and I said okay. I said thank you as I was leaving, and the lady stopped me and said I had to pay. I was even more mad because they were going to have me pay for the horrendous job they did. This was truly the worst experience I have ever had. read more

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It's been hit or miss. Been going here for about a year now. Cherry is amazing; she always does a great job. I have seen other technicians if I can't get in with cherry, and sometimes my nails look fantastic. Exactly what I asked for. But when they're bad, they're really bad. One time the technician ground my real nails down to the point of bleeding . Nails chip or pop off within days of them being done. I'm going to try another place out, after today (see photos), sadly. To be fair they did say that I could come back to have the nails from today fixed, and when they ground my nails down they gave me 10% off. But just don't have the time to go back today, and the fact that this keeps happening has me bummed. It's convenient to where I live, but I just can't find consistency when I go. The staff is friendly, and it's a nice salon. I wish it had worked out for me. read more

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The workers were very prompt and helpful on the phone when scheduling an appointment and they did a great job performing my service! I had a pedicure and would go back. The salon is also in a nice area so that makes things a bit more fun. read more

Lux will always be my top nail salon!! Everyone in there kills it!! they are extremely friendly and always take the best care of my nails. this is by far one of my favorite sets, even after coming for 3 years read more

LUX NailBar - Nails - Nail Salons Near Me - Johnstown, Colorado

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First time I went was not satisfied polished ran. Second time I went was a good experience nails lasted. Third time I went left in tears did not get the service I wanted paid more than I should have. And my nails are already falling off and breaking and it's only been 2 weeks. Not worth it it's not worth the stress not worth having service that you don't enjoy. Again I left crying and in tears and they were absolutely fine with that. I wouldn't even give them a full star but it will not let me give him a zero star read more

I love this salon and the employees! Everyone works hard to ensure their clients are satisfied, and it's comfortable and clean. I highly recommended them! read more

LUX NailBar - Amazing work! - Nail Salons Near Me - Johnstown, Colorado

Absolute nightmare. I wanted to give this place a try against my better judgement after seeing all the negative reviews because it was listed on class pass and I could use my credits. After having my appointment confirmed by class pass and verified reviews of people using class pass for this exact location, I was told they have never heard of class pass and wasted 20 minutes here while they kept telling me I needed to handle the refund my own and they would not be providing services. They are listed on class pass, accepting reservations, have verified reviews and I double checked the address and yet here I am leaving with nothing but a headache and the task of contacting class pass to get my money back. I was hoping to start my day with a relaxing pedicure but instead I have this mess. read more

DO NOT GO HERE!!! Literally the worst experience I have ever had. I picked out 4 different colors off the nail swatched they handed me. All the colors I picked they didn't have. My nail tech (who was obviously frustrated that I wouldn't just find a color) randomly picked a color and started putting it on my nails. I asked him to take it off because it wasn't even close to what I wanted. Ended up finding an okay color. I asked for an ombré glitter on top of the color. When I asked him if he could do a little more sparkle in the ombré he just wanted my whole nail in sparkles and said "here is this enough" in a very rude tone. At this point I was blown away by the amount of disrespect an unprofessionalism. The nail tech than proceeded to say " it's fine I'll just take it off you don't need to get your nails done today" I told him "I came to get my nails done for maternity pictures. Please finish" This is what I ended up with. read more

LUX NailBar - Nail Salons Near Me - Johnstown, Colorado

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Moon was awesome. I got in and out fairly quick and my nails look beautiful. And she was super nice.Dip powder, french gel paint.

HORRIBLE EXPERIENCE HERE TODAY. My young adult daughter & I came to celebrate her getting a new job. But I ended up having to leave my daughter inside to finish getting hers done & went outside to wait in the car and cry after the lady at table 8 yelled at me. She didnt understand what i asked her for 3 times & apparently the pic I showed her didn't help her either. I didnt bother sitting in there after this embarrassing misunderstanding. So when I came back in to pay, the manager apologized & offered me $5. He said "she was having some family problems... Blah blah". Seriously wtf. I'm having some serious life issues too but you don't see me taking it out on random people I don't even know, especially in my place of business. What a way to add insult to injury from the manager as well. And to top it all off my daughter wasn't happy with her nails. They're not filed right, they're crooked & uneven in some spots. THEY OVER CHARGED HER & DID A HORRIBLE JOB!!! DO NOT WASTE YOUR TIME OR $ HERE!! I am beyond mortified and completely shocked at how badly they treated me today & charged me twice as much as they should've been to begin with. read more

LUX NailBar - This is how the lady left my nails after yelling at me in her foreign language. - Nail Salons Near Me - Johnstown, Colorado

I called ahead, they said they could take me no problem for a pedicure. I got here, picked out my color, 3 diff people confirmed I was doing a pedicure. They took me back, someone started the water for my pedicure... and I'm writing this after waiting for 25 minutes with my feet soaking... and no one came back to do my nails or update me. Just asked one of the technicians working on someone else next to me how much longer, after they asked around they told me 5 more minutes..... about to ask for a towel, dry my feet and walk out. No one is in charge, no one was tasked with me as a client next - the water is now cold - extremely disorganized. They throw you in a pedicure tub to keep service instead of telling you honestly how much time it will take. Extremely poor service. There's a reason they have so few stars.... read more

I was looking forward to getting my nails done here. My mom made me and my sisters appointments for Mother's Day weekend. We thought it would be a great place to get our mani and pedis, as they served champagne for purchase. To begin, we were never offered any beverages. We had to ask. The deluxe mani and pedicure combo felt completely rushed. For the price, my nails do not look like they were done professionally and they didn't clean the edges. I am very disappointed with the customer service. Also, the man who was ringing us up, tried to overcharge us. He had a headset and appeared to be the owner or manager. When we confronted him and told him that our services did not total up to $1,000, he brushed it off as if he was joking. The location is great and a good concept but for the quality of manicure and the price, I would suggest taking your business somewhere else. read more

LUX NailBar - Nail Salons Near Me - Johnstown, Colorado

Consistently good, not amazing. I like both women at 6 and 5 and they always do a good job. I see a ton of negative comments and I've never had a bad experience. Generally places mess up sometimes but there haven't been any crazy mess ups with my experience, and I've been here 20+ times. read more

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10000/10 recommend Henry!!!! He was very precise and professional. I was hesitant as I just moved to the area but I will for sure be coming back soon read more

LUX NailBar - Acrylic with gel nail polish - Nail Salons Near Me - Johnstown, Colorado

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I love Luxe Nails. My nail tech/stylist is Amy who handpainted these beautiful flowers on my nails. Also, I've been very pleased with their pedicures (I get the deluxe with the hot wax foot treatment). Every technican/stylist works very hard to meet your expectations. I highly recommend this salon. read more

LUX NailBar - Acrylic nails with handpainted flower detail - Nail Salons Near Me - Johnstown, Colorado

my nail tech was so sweet! she did amazing and was so precise! the atmosphere was very chill and fun.

I asked for a combo service for myself and my niece, since it was cheaper as a combo on their service menu instead of separate services. The technician tried to bill for a higher price as separate services, and I said I wouldn't pay the higher price. I asked how the total cost was arrived at, and she couldn't really explain. They just picked a random number and tried to put it on my card. Then she finally came up with a reason, which was that they were charging everything as separate services, instead of the discounted combo. The manager argued with me for thirty minutes about their prices, and how I don't understand their service menu. She even told me to go ask all the other customers, total strangers, what "combo" means, even though English is clearly not her strong suit. Her assertion was that "combo" doesn't mean bundled services, but just multiple services and so she can bill it that way. She went on to demand why I didn't ask for clarification when I asked her for the combo...um, because I'm expecting the merchant to clearly list their services and prices... And "combo" was listed as a Mani-Pedi bundled service for $63 instead of $80 for each separately. I asked her to show me in writing where it said on the service list that by requesting the combo, I'd be billed anyway for the higher, individual prices. She couldn't, and then went back to how I just don't understand, and it's obvious to everyone else that this is how it's done. I refused again to pay her the higher price for misleading me. She then told me I needed to pay the higher price because this is a luxury nail service. It's average, trust me. I've paid less for a better manicure with free champagne and free chocolate, with much nicer people I might add, at the Four Seasons. She instructed a fellow technician to charge my card without my permission for the higher price, and I had to physically snatch my card back. She even threatened to force us to have the polish removed or she'd accuse us of stealing for not paying the higher price she wanted. She talked over me, was extremely unprofessional, and when she couldn't get me to agree to pay more, she started ignoring me and demanding money from my niece, trying to intimidate her. I'm going full Karen and reporting this place to the Loveland Chamber of Commerce and the Better Business Bureau. Don't waste your time. This place is garbage, and I think they're relying on the language barrier and confusion to get more money than what it's worth. read more

Stopped in while visiting for a mani/pedi combo, experienced wonderful service! Salon and services are very clean, your tools are taken out of a new package in front of you. Just chose the classic mani/pedi combo for $55 you can't beat it! Cuticle care was very carefully performed which you don't get everywhere! No complaints, will definitely be back on a future trip!! read more

Do NOT go here. We made an appointment 3 days ago. With no explanation or apology, we walked out after 25 minutes of sitting on the chair and no one offering to help. I get they are busy during the holiday; that's why we made the appointment when we did. The chairs were absolutely disgusting, dirty, torn, and not working. Very disappointed. Update: After the message about making it right. I called and spoke to the manager. She actually remembered us. She said they were busy due to Mothers Day. I said that's why we made reservations 3 days prior. She became rude and was unwilling to "make it right". read more

nail tech was so rough and attempted to do a gel manicure instead of the dip I had scheduled for. I asked for dip colors and he came back with completely different gel colors. after making me bleed more than once and I left halfway through my appointment. I still had to pay full price. stay clear of this place! read more

Best nail place I've ever been to and that's coming from a person who has been to 8 other places just to find someone and somewhere I like. Kelly did my prom nails and they were thin, shaped nice and just over all great. They looked like nails done by a professional technician. 11/10 recommend Kelly and the location in general. She was super nice and made good conversation. read more

LUX NailBar - Here are the nails I got done today for Fall! - Nail Salons Near Me - Johnstown, Colorado

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I have gotten 2 full sets of acrylics here, and both times I was not impressed. the lady shaped them well both times and the color was stunning, but both sets popped off after a week of use. acrylics are supposed to last 2-3 weeks, and mine fell off after seven days. I wasn't messing with them in anyway either! not impressed and I will find somewhere else . at least the staff was nice :) read more

I am new to Colorado and this nail salon is super friendly and takes their time. I had a good experience and outcome.

Super disappointed with my last visit here- decided to try the nail dipping for the first time at the recommendation of a friend. To start, the man doing it seemed to have no idea what he was doing- maybe in training? He filed my nails way too short and made a couple of my cuticles bleed. Here's the part that I'm most upset about: I paid 55 dollars for this, plus I tipped well. They looked amazing when I left the shop. This morning I get up and I'm getting ready only to notice that the tip coat on several of the nails is peeling off. What a disappointment. read more

LUX NailBar - Nail Salons Near Me - Johnstown, Colorado

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First impressions mean a lot! Called and made an appointment for 2 pedicures and a manicure. Arrived on time and checked in. A few employees made eye contact but no one greeted us which was fine I understand them being busy. However, another person walked in after we had been sitting and waiting for 5 mins and she was greeted right away and asked what services she wanted. I then stood up and told the male tech that greeted her that we had an appointment and have been waiting. He said ok. So I asked are we supposed to just walk back now and he said rudely to pick a color. That is not the way to treat any customer. If you care about a relaxing atmosphere with friendly staff do not come here. read more

I got my nails done here 3 months ago and my nails are still recovering. I had gel on when I went in and obviously had to get it taken off. Rather than just doing the regular soak and scrap off, the man who did my nails used the electric file/buffer and made my nails so thin and fragile they have been breaking since. You can see the indentation of where he buffed them down so much compared to my newly grown in nail at the bottom that is much thicker and healthier. I knew I should have said something as he was doing it, but I thought I could trust he knew what he was doing. It was way over priced and my nails are still paying for it since. I will never go here again. I wish I knew the name of the man because I suggest you do not go to him. read more

LUX NailBar - Nail Salons Near Me - Johnstown, Colorado

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