I asked for a combo service for myself and my niece, since it was cheaper as a combo on their service menu instead of separate services. The technician tried to bill for a higher price as separate services, and I said I wouldn't pay the higher price. I asked how the total cost was arrived at, and she couldn't really explain. They just picked a random number and tried to put it on my card. Then she finally came up with a reason, which was that they were charging everything as separate services, instead of the discounted combo. The manager argued with me for thirty minutes about their prices, and how I don't understand their service menu.
She even told me to go ask all the other customers, total strangers, what "combo" means, even though English is clearly not her strong suit. Her assertion was that "combo" doesn't mean bundled services, but just multiple services and so she can bill it that way. She went on to demand why I didn't ask for clarification when I asked her for the combo...um, because I'm expecting the merchant to clearly list their services and prices... And "combo" was listed as a Mani-Pedi bundled service for $63 instead of $80 for each separately.
I asked her to show me in writing where it said on the service list that by requesting the combo, I'd be billed anyway for the higher, individual prices. She couldn't, and then went back to how I just don't understand, and it's obvious to everyone else that this is how it's done.
I refused again to pay her the higher price for misleading me.
She then told me I needed to pay the higher price because this is a luxury nail service. It's average, trust me. I've paid less for a better manicure with free champagne and free chocolate, with much nicer people I might add, at the Four Seasons.
She instructed a fellow technician to charge my card without my permission for the higher price, and I had to physically snatch my card back.
She even threatened to force us to have the polish removed or she'd accuse us of stealing for not paying the higher price she wanted.
She talked over me, was extremely unprofessional, and when she couldn't get me to agree to pay more, she started ignoring me and demanding money from my niece, trying to intimidate her.
I'm going full Karen and reporting this place to the Loveland Chamber of Commerce and the Better Business Bureau.
Don't waste your time. This place is garbage, and I think they're relying on the language barrier and confusion to get more money than what it's worth. read more