I came in for a gel manicure and regular pedicure. I'm giving 1 star because of two reasons:
1) I want others to be aware of their prices prior to getting their nails done here.
2) Getting cut multiple times and bleeding everywhere throughout my manicure.
1) I asked for a basic pedicure, no gel polish. I was talking to my friend and halfway through the painting I realized she was using gel nail polish on my toes. She didn't ask if I wanted gel, she didn't tell me how much extra gel polish was, and she didn't stop. I found out when I went to pay that the basic pedicure on their menu they give you is $29. It doesn't have an option for a gel pedicure on the menu and it doesn't tell you what adding gel polish would cost. FYI for everyone reading this - gel polish is $20! Almost the amount of the actual pedicure! I was dumbfounded. For my pedicure and gel manicure, it was nearly $100! I'm from California and have never paid that in Los Angeles. When I told her I didn't ask for gel, she just said "oh sorry". Not acceptable.
2) When the same girl who was doing my pedicure did my manicure, I told her I didn't want gel on my toes but I wanted it on my hands. She said "oh sorry" about the toes. She RUSHHHHHHED through the manicure because they were busy (accepted more walk-ins than they had staff for) and cut me multiple times on my cuticles where I bled during the cuticle process, I bled after washing my hands, I bled during the painting, and I bled during the lotion phase. She just kept saying sorry and I told her she needed to slow down because she was going too fast for how busy they were. For $39 I expected her to take her time and not cut someone. Your overbooking is not the customers problem and they shouldn't have to pay for it.
When I paid, I was expecting some sort of discount for the amount of blood coming from my fingers but never did. I only got "oh sorry" over and over again but no compensation for it.
In addition, my two friends and I were walk-ins and nobody was in the salon when we got there. It took 3 hours for them to get through us because they kept taking more walk-ins but didn't finish us before moving onto them.
It was disorganized. Over-priced. Unethical. And dangerous because of how much they were rushing through the service. I'm very disappointed and shocked my nails cost more in Fort Collins, Colorado than Los Angeles, California. That should say something. Make sure you're CLEAR with what you want and don't want and don't stray from that when they try to do something you don't want. Also, for designs it's an extra $5, another thing they didn't tell us when my friend got a design. Ask. Ask. Ask. And beware! read more