i've been going to this nail salon for almost a year now and they've been nothing but the best. all…read morethe staff are kind which is great and my nails come out amazing every time. i highly recommend sugar or kenny for your nails!

I went there twice and both times was very nice and very caring and done what was needed to be doneread more

This place is amazing!! I had the BEST experience there today. Amy was my wonderful beautiful nail…read moretech and she did a perfect incredible job. My sister in law recommended this place and very happy she did! Facts: when you first walk in the atmosphere is very relaxing, even though they were busy. (Great sign). I was warmly greeted by the sweet woman behind the register helping another guest. She helped me check in easily on their kiosk which took about a minute tops. I checked in as a full set, and she showed me to their nail polish area and guided me to their gel polish baskets. I expected to wait awhile! But about 5 minutes later, Amy came and told me she was ready for me! The service: Amy has clearly been doing nails a long time and has perfected her craft. After chatting with her I could also tell she has a real passion for her profession!! Next time she going to do some kitty designs on me! Am so excited for that! She says she does it all- powder dipped, designs you name it! She was SO FAST. Also I barely knew she was doing my nails. She has a very gentle touch and nothing hurt at any time ever. Contrary to other places I have been that really can drill down hard... you know what I am talking about ladies!! Overall this was THE MOST pleasant experience I have ever had getting my nails done. Pro Tip: They have a point system too for return clients - super nice!! I will post some more feedback on that when I can. Sorry yelpers- was selfishly enjoying my awesome experience! My appointment took an hour and cost $45 plus a $10 tip. I paid for the service with my credit card and tipped cash. Hands down ***** FIVE STARS and satisfied client. Will be returning again!! Thanks again Amy so much!

Ive seen several people there but decided to go to Bella because of the reviews! She's good but…read moremakes you wait terribly long. She says it's because I didn't book it through her! Which I don't understand how that makes a difference! It's usually on a whim when I need it and have their number in my contacts which is way easier for me! Last time I went she was so busy I waited almost 45 minutes! She asked did I want to wait on her which was gonna be longer or go to someone else! I had no choice I had to be somewhere! Well two of my nails broke a little over a week of having them done! I want be back!!

I had a gel pedicure and am very pleased. The technician paid close attention & did not rush. I…read moreplan on coming back.

set was so uneven crooked and thick I had to go home and attempt too file them to make them decent…read more 4 weeks later I have fungus under 6/10 of my nails. no thank you. I will not go back

Meant to take a photo and post sooner. Love my nails. They are 3 days old at this point and I…read morehave been pretty busy banging them up. They were prefect when I left Utopia. Nails done by Jill. Builder gel & gel polish

To start, location is cute. They have some fish in the front, and all the colors in the books. I…read morewas brought right back and told to sit down with my daughter (she got the kids polish), I went in for a fill. The nail tech had to have been new or something, but from the start there was no how are you? How's your day going? Do you want anything to drink? (They offered it to the lady behind me, he chose to not offer me one for some reason), just no hospitality. He first started sanding off the old polish, which he burnt me with the drill multiple times. REMINDER I went in for a fill. Why did it take an hour plus to just finish the acrylic. He didn't even start the polish until 20 mins before I left. Which clearly shows the rush job. I told him I wanted the inspo EXACTLY (I even said I don't care about the price), he chose to cheap out and no use gems like the photo, and shitty painted on the moon, and two stars. Overall this place is trash. Don't go, the techs suck, they won't match the photo, and they'll burn tf out of your nail instead. And you can clearly see in the photos of my nails that he got glitter all over the other nails, he didn't take his time to do polish. See the photos of the close ups, don't give this place your money. I choose to go to the place since the reviews were older and maybe they got better.

Julie did my mom's first mani/ pedi she had had in quite a while. She did a wonderfully thorough…read moreand non-rushed approach. An expert. Mom loved it.

I took my mom for her very first pedicure. Julie is the sweetest lady I highly recommend her…read morespecial treatment!

The lady who did my pedicure, was rude.Kept trying to push another service.And I have a dark spot…read moreon my nail.I don't know what it is. There was nail clippings where I sat to dry my nails and the pedi tub cover was nasty.

Love Kim and her amazing staff , always do a fantastic job on my nails and pedicure,. Been going to…read moreLucky nails for a few years now . I'm always so relaxed and comfortable.

Exceptional 5 star service from Tiana!!! Attention to detail was excellent. I already booked my…read morenext appointment..

first time i went to the nail salon they did not have 2 down for the appointment as requestesd. I…read morelet that slide. Then last weekend my sister-in-law and myself went to our appointment which we made 3 weeks ago after we got our nails done. They said we did not have an appointment but the nail tech said she remembers us making the appointment and would not do our nails. I would not recommend the salon because of the lack of integrity and poor management.

Set down at 12:15 and he finished at 2 o'clock. Put four coats of polish which he did not need to…read moredo. What I asked him to take off the old set He was going to peel them off using an acrylic nail and I jerked my hand away and said no, you will soak them off. So many people came and left and I was still sitting down getting these nails done. Will not come back again. My fingers and nails hurt so bad right now ( throbbing). I will definitely not be coming back to this place..

Fantastic service - had cats eye nails done for first time and love the way they look. She also…read moresaid she would do my eyebrows which really needed to be done. Excellent job!!

Had an amazing massage from Madison. My daughter was visiting and treated me to a wonderful massage…read moreat Serendipity. The massage room was very relaxing, great ambiance and was extremely clean. Madison was very professional and gave a wonderful massage. I will definitely go back to Madison for a massage and highly recommend her!

Wanda is the best and I'm glad I finally found her. She is always professional and friendly…read more Serendipity is in the Innovation Center by the ball fields of Cleveland State, and the building is not attractive on the outside, but inside, each person who works at Serendipity has decorated and transformed her space into a beautiful, relaxing area. They are currently decorated for Christmas and also have essential oils, jewelry and other items. Couples massage is available, as well as rain drop and pregnancy massage, hair and nail care, and more. I love a good deep-tissue massage and Wanda is great. Gift certificates are also available.