i've been going to this nail salon for almost a year now and they've been nothing but the best. all…read morethe staff are kind which is great and my nails come out amazing every time. i highly recommend sugar or kenny for your nails!

I went there twice and both times was very nice and very caring and done what was needed to be doneread more

This place is amazing!! I had the BEST experience there today. Amy was my wonderful beautiful nail…read moretech and she did a perfect incredible job. My sister in law recommended this place and very happy she did! Facts: when you first walk in the atmosphere is very relaxing, even though they were busy. (Great sign). I was warmly greeted by the sweet woman behind the register helping another guest. She helped me check in easily on their kiosk which took about a minute tops. I checked in as a full set, and she showed me to their nail polish area and guided me to their gel polish baskets. I expected to wait awhile! But about 5 minutes later, Amy came and told me she was ready for me! The service: Amy has clearly been doing nails a long time and has perfected her craft. After chatting with her I could also tell she has a real passion for her profession!! Next time she going to do some kitty designs on me! Am so excited for that! She says she does it all- powder dipped, designs you name it! She was SO FAST. Also I barely knew she was doing my nails. She has a very gentle touch and nothing hurt at any time ever. Contrary to other places I have been that really can drill down hard... you know what I am talking about ladies!! Overall this was THE MOST pleasant experience I have ever had getting my nails done. Pro Tip: They have a point system too for return clients - super nice!! I will post some more feedback on that when I can. Sorry yelpers- was selfishly enjoying my awesome experience! My appointment took an hour and cost $45 plus a $10 tip. I paid for the service with my credit card and tipped cash. Hands down ***** FIVE STARS and satisfied client. Will be returning again!! Thanks again Amy so much!

they said whoever I booked with was all booked out and then when they put me with whoever, she had…read morea real bad attitude problem & drilled my nails way too short instead of cutting them down and wouldn't fix the shape of my nails. I'm definitely switching to somebody else at Zen. One of my worst experiences so far and I've been coming here since I was 15 years old. I don't wanna switch my salon

Last update: The manager Tracy was so kind and polite when I emailed her my concerns. She asked me…read moreto come in so she could see what was wrong and fix the problem. She scheduled me an appointment and when I arrived, I was seen promptly. Every single one of the employees are nice and professional. Even with this snafu, I would come back. Mainly because of how professional they handled the situation. Let me start by saying, the facility was very clean. All of the staff was very friendly and the lead technician communicated very effectively. The problem was the final result of my nails. I got the dip powder. It took two hours to get my nails done and they weren't rushed; there were two other clients besides myself. She didn't know the steps properly. The lead tech had to tell her. I'm all for people learning their trade; at the same time, I feel you should be competent and confident in the process to do a decent job. She left dried powder under my nails, even though I asked her to clear it. There are dips in a few of my nails from uneven grinding/sanding/filing. And one nail, she touched to see if it was dry, and it left a mark. When she was doing the coats, she wasn't even putting on a full coat of the gel. I'm not satisfied at all. I tried to be polite and ask her when she was doing it to fix it. I was trying to be patient, and kept thinking maybe tshe would fix it and it would look alright. However, I feel like she didn't know what she was doing and the end result is very shoddy work. I'm kind of upset because getting my nails done is a treat for me. And I feel like I just wasted $35.

I had a gel pedicure and am very pleased. The technician paid close attention & did not rush. I…read moreplan on coming back.

Meant to take a photo and post sooner. Love my nails. They are 3 days old at this point and I…read morehave been pretty busy banging them up. They were prefect when I left Utopia. Nails done by Jill. Builder gel & gel polish

To start, location is cute. They have some fish in the front, and all the colors in the books. I…read morewas brought right back and told to sit down with my daughter (she got the kids polish), I went in for a fill. The nail tech had to have been new or something, but from the start there was no how are you? How's your day going? Do you want anything to drink? (They offered it to the lady behind me, he chose to not offer me one for some reason), just no hospitality. He first started sanding off the old polish, which he burnt me with the drill multiple times. REMINDER I went in for a fill. Why did it take an hour plus to just finish the acrylic. He didn't even start the polish until 20 mins before I left. Which clearly shows the rush job. I told him I wanted the inspo EXACTLY (I even said I don't care about the price), he chose to cheap out and no use gems like the photo, and shitty painted on the moon, and two stars. Overall this place is trash. Don't go, the techs suck, they won't match the photo, and they'll burn tf out of your nail instead. And you can clearly see in the photos of my nails that he got glitter all over the other nails, he didn't take his time to do polish. See the photos of the close ups, don't give this place your money. I choose to go to the place since the reviews were older and maybe they got better.

Julie did my mom's first mani/ pedi she had had in quite a while. She did a wonderfully thorough…read moreand non-rushed approach. An expert. Mom loved it.

I took my mom for her very first pedicure. Julie is the sweetest lady I highly recommend her…read morespecial treatment!

The lady who did my pedicure, was rude.Kept trying to push another service.And I have a dark spot…read moreon my nail.I don't know what it is. There was nail clippings where I sat to dry my nails and the pedi tub cover was nasty.

Love Kim and her amazing staff , always do a fantastic job on my nails and pedicure,. Been going to…read moreLucky nails for a few years now . I'm always so relaxed and comfortable.

first time i went to the nail salon they did not have 2 down for the appointment as requestesd. I…read morelet that slide. Then last weekend my sister-in-law and myself went to our appointment which we made 3 weeks ago after we got our nails done. They said we did not have an appointment but the nail tech said she remembers us making the appointment and would not do our nails. I would not recommend the salon because of the lack of integrity and poor management.

Exceptional 5 star service from Tiana!!! Attention to detail was excellent. I already booked my…read morenext appointment..

Set down at 12:15 and he finished at 2 o'clock. Put four coats of polish which he did not need to…read moredo. What I asked him to take off the old set He was going to peel them off using an acrylic nail and I jerked my hand away and said no, you will soak them off. So many people came and left and I was still sitting down getting these nails done. Will not come back again. My fingers and nails hurt so bad right now ( throbbing). I will definitely not be coming back to this place..

Fantastic service - had cats eye nails done for first time and love the way they look. She also…read moresaid she would do my eyebrows which really needed to be done. Excellent job!!

Had an amazing massage from Madison. My daughter was visiting and treated me to a wonderful massage…read moreat Serendipity. The massage room was very relaxing, great ambiance and was extremely clean. Madison was very professional and gave a wonderful massage. I will definitely go back to Madison for a massage and highly recommend her!

Wanda is the best and I'm glad I finally found her. She is always professional and friendly…read more Serendipity is in the Innovation Center by the ball fields of Cleveland State, and the building is not attractive on the outside, but inside, each person who works at Serendipity has decorated and transformed her space into a beautiful, relaxing area. They are currently decorated for Christmas and also have essential oils, jewelry and other items. Couples massage is available, as well as rain drop and pregnancy massage, hair and nail care, and more. I love a good deep-tissue massage and Wanda is great. Gift certificates are also available.