Everyone was nice and professional! The service was fast! I'll definitely be returning! Jackie was…read moregreat!

My experience at this establishment was disappointing, to say the least (Brief synopsis of me:…read morecommunity-centered, kind, and neurodivergent). I only came in because I was looking for something quick. For starters, there were several times during my appointment where a staff member(s) would either 1) stand by the person doing my nails and talk to them specifically without acknowledging my presence and/or 2) stare at me from a distance with other staff members. Additionally, I noticed other customers staring at me as well. Nothing wrong with the stares perhaps; at the same time, there is a difference between looking at someone briefly and staring someone down. Again, I received "stares." All in all, I would say the "vibe" from a third person perspective (specifically, my perspective) was othering. The only reason I left a one star review is because the person who did my nails was excellent at doing their job. As someone who enjoys getting their nails done, I am very well versed in acrylic nails and what I like in them. So the person (Noah) was meticulous and patient. I enjoyed that. Additionally, I really love the finished product - I did not provide a picture because I want to make sure my words are acknowledged first and foremost. I would not recommend this business to anyone who is similar to my identity: Black, queer, neurodivergent, or (such as myself) ALL the above. Additionally, I would not recommend this establishment to individuals who are new to the world of acrylic nails. Suggestion (if you feel disappointed by this review and you're looking for someone to do your nails): invest in independent nail technicians! After this experience, I have realized that as an intentional kind of person, an independent nail technician may be the best way to go. I enjoy having conversation, and I believe independent nail technician's (depending on who you go to) may be able to provide that intentionality I am looking for.

Absolutely the worst nails I've ever experienced. The lines on the tips are uneven. The shape of…read moremy nails are not uniform either. My daughter also has her nails done. Her nails have bubbles in them. The technician made her cuticle's bleed.

I will never go to this nail salon, ever. How could you charge someone for this type of work, this…read morewas unacceptable!

Last update: The manager Tracy was so kind and polite when I emailed her my concerns. She asked me…read moreto come in so she could see what was wrong and fix the problem. She scheduled me an appointment and when I arrived, I was seen promptly. Every single one of the employees are nice and professional. Even with this snafu, I would come back. Mainly because of how professional they handled the situation. Let me start by saying, the facility was very clean. All of the staff was very friendly and the lead technician communicated very effectively. The problem was the final result of my nails. I got the dip powder. It took two hours to get my nails done and they weren't rushed; there were two other clients besides myself. She didn't know the steps properly. The lead tech had to tell her. I'm all for people learning their trade; at the same time, I feel you should be competent and confident in the process to do a decent job. She left dried powder under my nails, even though I asked her to clear it. There are dips in a few of my nails from uneven grinding/sanding/filing. And one nail, she touched to see if it was dry, and it left a mark. When she was doing the coats, she wasn't even putting on a full coat of the gel. I'm not satisfied at all. I tried to be polite and ask her when she was doing it to fix it. I was trying to be patient, and kept thinking maybe tshe would fix it and it would look alright. However, I feel like she didn't know what she was doing and the end result is very shoddy work. I'm kind of upset because getting my nails done is a treat for me. And I feel like I just wasted $35.

I had a gel pedicure and am very pleased. The technician paid close attention & did not rush. I…read moreplan on coming back.

The "green" nails picture was on day one at the shop. You can see it isn't all the way down to the…read morecuticle. It looks like it needs a touch up and it was just done. My finger nails were VERY SORE when I left the shop. As the days went on they continued to feel very sore and sensitive. When the nails finally came off...because I wasn't going back to have them done again.. My nail beds were severely bruised and blood blisters were under my skin were these nails were. This was at least two weeks later. I didn't pull the nails off so it wasn't bruising from that. I have been getting my nails done for YEARS and that never happened to me before visiting this nail spa. I wouldn't recommend going there...which makes me very sad because I live within walking distance to this place.

Hate to be mean but probably one of the worst pedicures I've had :(. Feel like would have done a…read morebetter job at home. They don't scrub your feet well. Yes I have some callouses but she acted like she had never seen a callous before. Usually when someone does a pedicure they scrub a pound of dead skin off and here, she barely scrapped them. When the callous came a bit ragged she got nervous and wanted to leave it like that. It was only after encouraging her to try a file (since she didn't have a pumice stone) did she try to get rid of the jagged edges. The painting was also poorly done, I could tell she was trying but she has a bit of a tremor and got it isn't the cuticle creases. Also with the cuticles... Barely took any off-- (probably because didn't let the feet soak (at all really)- my pinky toe easily over grows with cuticle and it looks like she just painted over the cuticle debris. Yes I'm probably picky given that I live in southern California where they scrub and polish your feet till they shine (for only $18!) but it's really not much more device than if you were to do it at home. I can see why the Google review said she was rude as I didn't like here abrasive approach but I think overall she was kind. She also took time to do the foot massage and although I was annoyed by the male trying to convince me I didn't know what I was talking about by saying I don't like gel, I think he was really trying to be helpful. If you're not picky I'm sure it's fine but I'm currently tempted to go get them redone elsewhere...

I love my wedding nails! They are perfect! Everyone is so sweet and talented here. I've been going…read morehere my whole life! I also got my eyebrows waxed and they are perfection too! I recommend them every time. Thank you!!! Fill in update (Blue Set): Amazing as always! They are all so sweet and really care about customers. Le did an amazing job. She is so talented and caring. She watched out for me too. When I thought someone followed me from Walmart, she even walked me out to my car. Thank you so much Le. It's so clean there and the environment is great. Thank you so much!!! 1000/10 Fill in update (Cat Eye Purple) Perfection!!!! Thank you so much Le Nails

The owners are so nice and my nails always look great!!! Good prices and a clean shop. If you're…read morelooking for some place in the Valley, this is the place. I drive out of my way to come here. Highly recommend.

This place is amazing!! I had the BEST experience there today. Amy was my wonderful beautiful nail…read moretech and she did a perfect incredible job. My sister in law recommended this place and very happy she did! Facts: when you first walk in the atmosphere is very relaxing, even though they were busy. (Great sign). I was warmly greeted by the sweet woman behind the register helping another guest. She helped me check in easily on their kiosk which took about a minute tops. I checked in as a full set, and she showed me to their nail polish area and guided me to their gel polish baskets. I expected to wait awhile! But about 5 minutes later, Amy came and told me she was ready for me! The service: Amy has clearly been doing nails a long time and has perfected her craft. After chatting with her I could also tell she has a real passion for her profession!! Next time she going to do some kitty designs on me! Am so excited for that! She says she does it all- powder dipped, designs you name it! She was SO FAST. Also I barely knew she was doing my nails. She has a very gentle touch and nothing hurt at any time ever. Contrary to other places I have been that really can drill down hard... you know what I am talking about ladies!! Overall this was THE MOST pleasant experience I have ever had getting my nails done. Pro Tip: They have a point system too for return clients - super nice!! I will post some more feedback on that when I can. Sorry yelpers- was selfishly enjoying my awesome experience! My appointment took an hour and cost $45 plus a $10 tip. I paid for the service with my credit card and tipped cash. Hands down ***** FIVE STARS and satisfied client. Will be returning again!! Thanks again Amy so much!

they said whoever I booked with was all booked out and then when they put me with whoever, she had…read morea real bad attitude problem & drilled my nails way too short instead of cutting them down and wouldn't fix the shape of my nails. I'm definitely switching to somebody else at Zen. One of my worst experiences so far and I've been coming here since I was 15 years old. I don't wanna switch my salon

Love Kim and her amazing staff , always do a fantastic job on my nails and pedicure,. Been going to…read moreLucky nails for a few years now . I'm always so relaxed and comfortable.

The lady who did my pedicure, was rude.Kept trying to push another service.And I have a dark spot…read moreon my nail.I don't know what it is. There was nail clippings where I sat to dry my nails and the pedi tub cover was nasty.

Lang is an amazing nail technician. She is one of the few in our city who cares about the health of…read moreyour nail.

I have been going to Sophin for several years. She is professional and does quality work. If you…read moreare looking for a salon that you are not waiting for hours and they know you by name, consider going here. You will not be disappointed. Thank you Sophin.