If I could zero stars I would! The customer service I received was HORRIBLE!
On Monday, Nov 9th, I booked a lash appt online for Wednesday Nov 11th at 3:30pm. The next day, I receive an email stating that she already has an appointment at 4pm on Wednesday so she could not accommodate my 3:30pm appointment which her booking site allowed me to book. She asks if I wanted to reschedule for the next day. Wednesday was my only day off so I asked if she had any other appointments that day. She asked if I could do 5:15pm and I agreed. On Wednesday I was running 10 minutes late because it was pouring down raining and foggy which caused so much traffic. I called her to let her know that I was running 10 min late. She said ok. About 5 min later she calls me back and says that she has an appointment right after me that she forgot about and they just called her and said they were on their way so since I'm running late, she will have to do my lashes after her other appointment. At this point I'm only 5 minutes away so that makes no sense to me at all. So I remind her that she already switched my original appointment because she double booked herself and now she double booked herself again and is now making me suffer the consequences? So she cuts me off while I'm speaking and blames the booking site for allowing me to book an appt that wasnt available. She then says that I was supposed to be her last client of the night be she agreed to squeeze the other client in last minute. So I ask her why she can't just let the person that she had scheduled after me wait a few minutes especially since they were squeezed in last minute anyway. She cuts me off again and says "Or I can just refund your money" in the rudest way. Why would I want to be 5 minutes away in the worst weather just to have my appt cancelled and have to turn back around? I understand that me being 10 min late will push into her next appointment but I'm pretty sure the person you "squeezed in" would understand, seeing as though she was a last minute booking. So at this point her attitude was enough for me to not even want to use her services. So I told her that if she cannot accommodate for the 10 min then to just refund my money. All I hear is "Ok" *click*. She hangs up the phone on me. So I call her back to let her know that I did not appreciate her hanging up on me and before I can even complete my sentence she cuts me off and goes "I DO NOT HAVE TIME TO ARGUE WITH YOU!" I was in shock at the way she was speaking to me and the LACK of customer service. I definetly didn't call back to argue with her. I called back to see how I should be expecting the refund since hung up on me so fast and didn't say. She should NOT be a business owner because she clearly doesn't know how to run a business or how to treat customers. I am so glad I ended up not supporting her business and I will make sure none of my friends do either. read more