I am obsessed with Lush. It all started when I popped into their location at the airport and on a whim decided to try one of their bath bombs. These things are basically huge, round, delicious-smelling, fizzy heaven that you put in your bath to give it a kick. I tried the Golden Slumbers bomb, and not only did it smell incredible - it made my skin golden and soft! All of their products are naturally made - no toxic chemicals, no preservatives. They come with a "use-by" date on the packaging because after a while some of the ingredients will go bad eventually. While they don't have the shelf life of your run-of-the-mill bath/beauty product, you won't have any trouble using them in time because they are addicting. During the summer I am a huge fan of their Coconut deodorant powder. It is awesome to put in those areas that might get icky due to the summer heat. This place also has great gifts! My husband bought me the Honey Farm gift kit for Christmas and I became hooked on another MUST HAVE; the Flying Fox body wash. This body wash actually smells SEXY. How can something smell sexy? Take a whiff and you will understand. It contains loads of jasmine and honey and has you emerging from the shower feeling like a stone-cold FOX! Lush's products border on the pricey side... so it's not a place you'd visit very often if you're on a budget. I'd say, find a couple of products that you love and make the trip out to Florida Mall and stock up! read more

Peoples' experience varies and it depends on how you deal with perky salespeople and strong smelling products you don't even know how to use. I've been to this particular location 3 times (once in Las Vegas). On average I'd give a 4 star rating, but each separate trip requires different ratings. My first experience at this location wasn't great. People complain of employees that are too excited and more concerned with your money than what you want. I asked the salesgirl there to introduce me to the brand, but all she did was lead me to the expensive lotions and continued to breathe down my neck as I tried to browse. I don't hold it against her; it's her job. But I really didn't appreciate that. 1-star. After becoming more familiar with LUSH products on my own and in LV, I came back a second time. This was the best experience ever worth 5-stars. I already knew what I wanted but this time the salespeople were more helpful in describing the different products to me. A guy who works here was super friendly and easy to talk to. Sadly I forgot his name but I can remember his face at least. I came back the next day and he still gave me a nice sample of soap even though I didn't buy anything that day. My recent trip to LUSH I'd give only 3 1/2 only because of how one salesgirl responded to my sister. My sister knows about LUSH but isn't familiar with all the products. One salesgirl mentioned complementary hand massages to sample the different soaps. My sister (wanting a complementary hand massage) asked a different salesgirl to "sample the soaps" but told her they can't cut the soaps. Um...WHAT? Okay, she misunderstood my sister and my sister probably should have reworded her question. But that is total BS saying you can't ask for samples of the soaps! I do it all the time! I would have given this experience a 2-star rating but I saw the guy-whose-name-I-can't-remember and let me use a coupon I forgot to use and adjusted my purchase. BOTTOM LINE: The aroma of the store will make you do a 180 if you are sensitive to scents. Crowds are annoying in this cramped location. The perky employees can either be a blessing or a curse. It's best to stick around and chat and be friendly with the employees that way when you do ask for samples they'll be more glad to do so. They're all nice people you just have to get past their salesperson front. read more

Orlando's 2nd Lush store is located in the Florida Mall (near Macy's, on side with the M&M store.) Much easier to get to for the locals, yet close enough to tourist town for the out-of-towners too. This store can get cramped, especially on Lush party days. It's an average mall sized store, with tons of product. You will be overwhelmed by the scents when you first walk in, so be prepared. The staff is awesome, they'll ask if you need help, if not, they'll talk to you about your favorite product or give updates on new stuff. Generally if you spend over $60 (so not hard to do) they'll usually throw in a goody bag for you, I've gotten full pots of Volcano before from them. Sweet! They are liberal with samples too. Very cool people! read more

I visited this location to purchase a Mother's Day present. Id heard that they had gift boxes that are perfect as a gift. They told me they recently moved to a new location in the mall and it was clean and organized and they let you sample the products on the spot. One of the employees was very helpful in helping me select which gift box would work best for my mom which she ended up loving. If you ever need to purchase cosmetics or bath products this is a great and easy place to shop. Highly recommended if you need a quick gift. read more

I have a Lush addiction. Every time I go to the mall I have to stop in and buy something. I honestly think their bath bombs are better than any imitation I have tried. The scent and quality is just amazing. I always pick up a different bath bomb to try whenever I stop in. Recently I have started using their bar shampoos which work surprisingly well and are really good for travel. The massage bars are great too. The staff here is very friendly. I usually have kids in tow and the employees treat them just like any other customer and let them try things and answer their questions. This is great because my daughters are starting to share my love of Lush. =) read more

I didn't catch his name, but the employee with the brown hair and long beard was so helpful! The Lush at Mall at Millenia is much closer but I will definitely make the drive to come to this store because of the great service. read more

I first jumped into the world of Lush in 2005, and I will have to say that the Florida Mall Lush was one of the best inductions to the brand. Yes, the store smells overwhelming, but I have come to recognize the melange as Eau d'Lush, a sweet, spicy, creamy, foodie explosion. I used to tell everyone I HATED patchouli, but the Karma fragrance changed my mind completely. I really don't mind smelling like a hippie, if patchouli always smelt like Karma. Holiday at Lush is always an adventure, as that's when they release a whole lot of limited edition items, almost always seasonally appropriate. However, my big breakthrough with Lush finally happened when I tried their skincare items for the first time. I will always forever stock up on Tea Tree Water and their fresh face masks, which is something you cannot purchase via their website. The fresh face masks suggests exactly as the name states, and everyone has a favorite: mine is Cupcake. Because Lush does not use preservatives, "fresh" is always the buzzword here. That also mean that expiration dates for items do come quicker than their preservative-laden counterparts from a grocery store. Be careful not to stock up on too much for that reason. However, their bath bombs and bubble bars keep for a while, but the scents may fade over time. The great thing about a Lush store is that you can try almost everything (they have a little sink and bowl), and can request how much soap you want cut off the block. The employees at FL Mall are so courteous and helpful and eager to show you all that Lush has to offer. This location has parties every once in a while, and it does get a ltitle hectic in there, but I would definitely go and buy items during these parties, as they usually have goodie bags when you make a certain amount in purchases and raffles for free stuff. However, in the last year or so, they have moved their parties on Saturdays to Sundays, which makes it impossible for me to attend. I do wish they bring back Saturday parties in the future. read more

I am in love with Lush products. This review is not about the product but about the store. I was at the store today, and I have never felt more embarrassed for Lush or its employees before. First of all, the sales associate who was helping me knew absolutely nothing about the products he was trying to sell me. Although I am a frequent Lush shopper who has an immense amount of product knowledge and has researched Lush ingredients extensively, I still do not think I should ever walk into a Lush store and be far more knowledgable about Lush products than any given Lush sales associate. Anytime I asked this associate what a certain product did and why, he gave me vague answers or simply said, "I don't know; I haven't tried that product yet." Finally at one point, I took the product, read the ingredients, and informed him that if a product has rose oil and aloe, it is most likely for sensitive skin. I find it appalling and embarrassing that I had to inform a Lush employee of such basic and obvious product knowledge. I asked for a hair mask with protein, and he did not make the connection that free range eggs have protein. He was not the only employee who was grossly uneducated and under-informed about Lush products and the values of the company in general. When my mom asked the girl ringing us up if she could recycle her plastic water bottle, the girl behind the counter was not quite sure if the store even had recycling. Given the fact that Lush not only uses recycled containers but also offers a recycling program (5 black pots for a free face mask), there is absolutely no excuse for a Lush employee not knowing if the company recycles simple plastic containers. I understand that Florida is full of uneducated shoppers, but that does not excuse Lush employees from not knowing anything about their products or the company for which they work. I have never walked out of a Lush store so embarrassed for the store, the employees, and the company. I can only hope this is the exception that proves the rule. I certainly hope Lush employees are not being less-educated about their own products overall. read more

I love Lush! They have great natural products; however, I went to this store to take a sample of a new shampoo and conditioner but the employees mixed up what I wanted. I told them they had gotten it wrong, but they told me to come back another time. Lush products are great and they normally have great customer service except at this location. read more

Since I'm already a loyal LUSH customer at the Walnut Street location in Philly, it was a huge relief to know that there is a LUSH at the Florida Mall to which I have easy access during my 6 1/2 month internship in Orlando. The staff is super friendly and outgoing, eager to demonstrate products (in hopes of getting you to purchase them, but they aren't super pushy), and not only that, Cher was playing, so a staff member high-fived me when he heard me say, "Someone must be on a Cher kick today!" Love Lettuce will still be my favorite fresh face mask, but after seeing a demonstration of the new Dark Angels cleanser, I may have to give that a try. read more

I love lush! All of their products are vegan and all natural products. Plus they don't believe in animal testing which is awesome. Everyone who works here is very friendly and tells you what products work for your skin type or your hair type. They give out samples too! read more

Everyone here is very helpful and knowledgeable! The only caveat is that the store is very cramped and crowded. I recommend going late at night or when the shop first opens! During the Holidays or weekends is a total nightmare. read more

First time in Lush and it was such a wonderful experience. The girls and guys were all very helpful in showing us products that would help with all of our specific needs. Would come back again! read more

This is the Lush store in the Florida Mall, Orlando. It is located near the M&Ms store and is very easy to find. It is a brilliant store, stocking all the regular lush products. They have regular parties and offers, and the staff are all very friendly. read more

Went for the first time 2 weeks ago and 3 times after that! This is a great store with spectacular products and amazing service!! I love what they stand for, specially how passionate the employees are! Edwin was amazing and super knowledgeable, he was patient, funny and very caring! I'll definitely be going back very soon. read more

This store isn't as aggressive as the Orlando Airport location, but still pretty bad. I stopped shopping at Lush after disagreeing with their pushy, overaggressive sales practices. I went to this location a few times, and only once was I able to shop freely. The other times, sales girls forced products in my face, watched my every move, begged for me to sniff things and then outright ask if I wanted to buy it. Rude, overaggressive, and overbearing. read more

I heard of Lush from one of my friends who received a gift basket for Christmas. I decided to go to the store myself to see what all of the fuss is about. As it turns out, the fuss is VERY well deserved. This place is amazing!!!! I love all of their natural soaps! They smell amazing. I also love the hair products! I didn't buy any when I went because they were very expensive, but the sample that I used made my hair smell and look awesome! Make sure you come here with money to spend because believe me, you will not want to walk out of this store empty handed. read more

I first discovered lush by chance in Houston in a Macy's department store. I am a sucker for the pampering so of course I was intrigued by the organic hand made cosmetics they had to offer! I fell in love first with the bath bombs and bubble bombs they have because what girl doesn't love a long soak in the tub? The funny thing is apparently the bath bombs and bubbles aren't just enjoyable for me but my dog lives the bubbles and bath bombs too at first he would just eat the bubbles in water now he'll find just a bath bomb and eat it like a jaw breaker so now they have to be out up away from his reach lol. My husband became a big fan of one of their seasonal body washes during the Christmas season glugg because it smells like the spiced wine drink his grandmother makes during the holidays at home. Over all I love the products including the cupcake facial mask which in the end makes you crave chocolate frosting! read more

Love this store! Although I've never been a frequent shopper with Lush, due to the high prices, I always enjoy a good look around and smell around the store. I went into this location because my cousin was looking to buy a shampoo bar. We were immediately greeted with a warm smile. Although we never caught his name, the male worker that day was SO friendly and from what I could tell (because I was browsing while my cousin asked her questions) he seemed very knowledgable about the products and gave great demonstrations with the few products my cousin asked about. When checking out the other girls at the counter were oh so friendly and talkative, which I always enjoy a nice chat. I especially appreciate it bc even though they were busy with merchandise behind the counter they still made an effort to interact with their customers. GREAT customer and will definitely be back:) read more

Helpful associates. Offered me free samples with purchase. Would love to visit again.

the new store is amazing! I was blown away from the service the moment I walked in. I was greeted and asked if there was anything specific that I am looking for. The employees are very knowledgable and passionate about their products. I am a new customer to lush and the lady at the register sent me home with a lush catalog so I can look over their products. I will be back to buy some of those bath bombs. read more

Today was my first time ever going into a Lush Cosmetics store. I went to the one in The Florida Mall in Orlando, FL. I had no intentions of buying anything, but I was intrigued by the colorful array of soaps and products that were displayed through the window, so I decided to check it out. When I first walked in, the scent of the store was very overpowering, but they are a soap shop, so I let myself get used to the scent instead of just walking out. I was approached by the NICEST employee I have ever met in my life. She was awesome! Not only did she have immense knowledge of the products they offered, she also let me try the product I was about to purchase to make sure I would like it (the Buffy body scrub). I fell in love and wanted to check out the other products within the same line that they had. The employee that was helping me had customers that she needed to check out and politely asked if she could help them real quick and come back to me. Not 2 seconds later did another employee step in and help us while the other employee was helping other customers. She also had an outstanding amount of knowledge about the products they offered as well. She even got personal and told us where she used certain products on her body to help with issues she was having. After her sharing of her imperfections, I really felt comfortable sharing my flaws with her so she could further assist my needs for a product that would help. She suggested a sugar scrub and told me how she applies it on her body. She then went further to explain that after using the sugar scrub, she used another product that Lush sells called, Lovely Jubblies. I was not satisfied with the price of the product, so I decided to just purchase the sugar scrub instead since it was lower in price and since it was my first time trying lush products. At checkout, both ladies who had helped me in the store knew that I wasn't purchasing the Lovely Jubblies because of the price, so they offered a free sample of the product so I could see if I would like it to possibly return to the store to make a purchase of the product. I was very shocked that they would give me a free sample because most cosmetic stores don't offer that option. The lovely ladies also gave me a free catalog with my purchase of the sugar scrub. This was honestly one of the BEST experiences I have ever had at The Florida Mall. I was not pressured to purchase anything, and I felt super comfortable with the ladies working there. After reading the catalog, I can assure you that I WILL be repurchasing from this company, and I WILL make my return to the Lush Cosmetic in The Florida Mall. read more