Great spot they did an awesome job on my nails! I went with a dip manicure. I will see how long it lasts as this was my first time here. My only complaint was they started 15 minutes after my scheduled appointment time . It seemed like this was standard for everyone coming in today. Not sure if they were just short staffed unexpectedly, but it seems in other reviews It is a common practice. read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

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First time here, so it was their chance to make an impression. The area is nice, and I expected a less run-down place considering the strip mall looks like it's fairly new. Ambiance is mediocre and needs a lot. Half done decor that doesn't get cute but is giving a performative try. Prices are standard $45 dip, I tested out the quality, and it was decent. From a female, whose name I forgot. They charged me for the takeoff on top of that, wtf... and I had already tipped $10 despite they not having the actual colors I wanted... low inventory seems standard, maybe they're going out of biz Also, I was not a fan of the incessantly chatting male tech at another table #NotImpressed read more

Lush Nail Spa - Trying a New Place - Nail Salons Near Me - Mount Prospect, Illinois

Manager very rude!!!!! Tried using a gift card, she refused by saying it expired. You took my friend's money and you don't honor your OWN GIFT CARD.!!!!! Since when do GIFT CARD EXPIRE? Shame on you, especially when you have her money $100. You are an example of fraud and disrespect read more

poor service and lack of experience with Gelex especially receptionist lady doesn't know how to do it , within 24 hrs 3 mails fell puff fixed then few hrs fell off other 2 . please don't waste your money :( read more

I tried four other salons before finding Lush, and I've found a home!!! Great service - friendly staff, and very accommodating. The prices are perfect and after so many visits, we get a percentage off. I like that! Friendly faces - just a great, clean place! read more

They did a great job with mani. The place was pretty clean. There was a little wait but overall - they did a great job. Will come back again. read more

Absolutely stunning! Exactly what I envisioned for bridal shower manicure ... made it come true Always come here, my go to spot, & every visit is great service & leave with spectacular nails. Always get tons of compliments & tell them to come here to Lush. Thanks so much for the special service read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

I have been to almost all of the local nail salons in my area - they're all nothing compared to Lush! I was recommended here by my 2 friends who get their nails done regularly. I was looking to get dip powder done for the first time for a music festival I was going to that weekend. I decided to try Lush out and I'm beyond happy I did! Every other place for some reason pushes me to either get sparkles, longer nails, or a design of some sort - Lush was the first place that did what I wanted to do by the book. I like my nails short, and when I showed the Lush nail tech, Alex, the length I wanted, he didn't even hesitate or try to convince me to do longer. He was super funny, approachable, and you can tell he's been doing this for a while. It was my first time doing dip powder and my nails turned out fantastic thanks to Alex! I paid $50 before tip for dip powder nails with almond shaped tips. Definitely recommend this place! Super clean, nice, reasonably priced, and talented nail techs! read more

Lush Nail Spa - Dip powder nails with almond tips - Nail Salons Near Me - Mount Prospect, Illinois

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Came in on a Saturday for a walk in pedicure and was seated right away, which I know isn't always the case, but the space was clean, and the pedicure was great. Salon was busy but that is expected on a Saturday. Wide variety of colors and staff was knowledgeable about different colors people wanted. Will definitely be back for my next pedicure. read more

Quite disappointed in the pedicure I received last week. 1st time there and I was not aware of where nail polish was. Girl got upset I hadn't picked color yet. Polish on toes has already chipped and was bumpy/rough when I left the salon . Nail polish on fingers is uneven. The 2nd coat applied was horrible. Doesn't even coat the full nail. Can't say I would go back and staff was a little rude. read more

My daughter and I booked appointments here about 4 weeks ago. We called around 9am and made 10am appoints. We arrived 10 min early and not only had to wait 45 minutes, but they allowed walk-ins ahead of us and they didn't seat us together as requested. Since they did a good job, my daughter tried again today. 40 min after the appt time, they seated her. When finished, she had 3 crooked nails and then they charged her $15 more the exact same manicure as last time! When she attempted to inquire why, she was unfortunately met with a language barrier and couldn't understand the reply. No apologies with either visit either. read more

Made an appointment, so no walk-in craziness. I had one person buff off my polish from my last visit there, and soak in acetone. Waited 20 minutes soaking for the owner's wife to come w her phone and appointment books, take multiple calls while removing the rest of the acetone and old polish. She saw a picture of what I wanted (light pink nail w silver chrome tip), she explained the extra $10 chrome and $20 for tip (ridiculous, but I agreed). After 40 minutes w her, she hands me off to yet another tech after applying base color. She told the tech I wanted a basic French manicure (away from me and in a language I do not speak). As he starts to apply white tips, I tell him no, I want chrome. He assumed chrome finish. I show him the pic, but he did what "the boss said." Nope. All wrong. After discussing with the owner and his wife, again in a language I do not speak, he applied chrome over the white tip. TWO HOURS and $75 (plus tip) later, I have five chipped tips after two days. This was my second time there spending more than 1 hour each time. I have never spent more than one hour on my nails. I have never been handed off EVER before coming here, let alone twice in one visit. The last person to finish my nails was great. He was not given all info, and it was late in the day. Still, no excuse to not start the tips over and do it right. Never again. read more

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I absolutely love this place and their attention to detail, and for that reason, would strongly recommend. However, I have now tried 3 times to attend when they open (according to their door-posted and listed online hours), only to be met with a locked door and no one answering the phone, up to 20 minutes past when the online hours claim they open. I've watched from my car- countless people walk up to their doors and walk away because the horns claim they are open but no one appears to be there. Once again, they've lost my business. This problem would be an easy rectification if they would fix their signage and online listing to reflect what hours they are actually open versus when they would ideally like to be open... read more

I found this place during COVID, I like going there due to proximity to my house, and overall friendliness of staff. But I am done. What is the point of scheduling an appointment, if every single time I have to wait 20-45 minutes to get to my services? They have no respect for my time, so I won't give them my business anymore. A few times already, I have made an appointment for right when they open, to prevent delays, but guess what? Let's say they open at 9:30, and owners don't arrive until 9:45 to open the door, and by the time they get situated it is 10am. That is 30 minutes of my time being wasted. On Sunday, I have made an appointment for 10am for pedicure and no chip manicure. The doors didn't open until 10:15, and by the time the lady started my pedicure it was 10:30am. I told them I have to leave by 11:30am, guess what? I left at 11:45 with just a pedicure, and my gel nails removed. And then the lovely owner pretty much blamed me that my pedicure took longer than expected- no honey- you have waisted 30 minutes of my time. If you had open the salon on time, I would have left with a pedicure and manicure. You have no respect for your customers. Plus the last few times my nail quality wasn't too great. Rushed, uneven- and they ask you if everything was fine- and you tell them- Um it looks uneven or half of my nails are glued- and they say "OH, its fine". The chairs are worn down, for pedicure they will were brining hot water in kettles and pouring it into the tubs. A couple weeks ago, they ran out to towels for manicures and they used a napkin. How embarrassing. I am doing myself a favor and going somewhere else, where the business actually cares about their clients. read more

I've been going here for 3 years now! Whatever design I ask for they're always up for it! read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

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The customer service here is excellent! My husband surprised me with a last-minute appointment, and instead of the staff being annoyed with me being an "end of the day" client. They were super friendly and told me not to worry. They did not rush my experience, and they treated me well. I don't recommend making last-minute appointments, but my hubby didn't understand how long it takes to get my nails done. lol I highly recommend going here. I will be going back! Thanks again, Lush staff! read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

Hard to capture in camera but the lady that works the phones started filling down my dio powder. After she hit my cuticles 3 times I asked her to "please be careful because she's hit them multiple times and it's starting to hurt". She started replying defensively saying she "didn't touch my cuticles and that she has to file otherwise I'll be sitting here forever". I answered her saying "you did hit my cuticle in my other nails see". She kept arguing back. I said I'm only asking you to be careful if you have too much of an attitude I can leave. She told me to go. My first time coming to this location and last. I wouldn't recommend to anyone. read more

Lush Nail Spa - Hurt cuticles - Nail Salons Near Me - Mount Prospect, Illinois

The workers in this place do a phenomenal job, but the woman who is always upfront always charges whatever her heart desires and does not call to let you know that the person you requested for your nail service is not in. I have been to this establishment five times have gotten the same service of dip powder and have always been charged $45-$50.Today I went in and got a no chip manicure instead. She charged me $50! When I asked why she gave me the run around that because they removed my dip powder (that they put on and removed multiple times with no charge) . Also she went ahead and said because of my length of nails when I today got them shorter. She charged $40 for a no chip! Plus $10 for the removal. If you plan on going here make sure you ask for prices beforehand, they don't have a menu of prices in display at all. Very deceiving in my opinion. read more

Lush Nail Spa - Nails - Nail Salons Near Me - Mount Prospect, Illinois

First time here and had a wonderful experience. Everyone was so friendly and they took such care to do my nails. Loved it and will be back! read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

Norman helped me and my friend through our breakups. He did her nails really good. We discussed so many things and he was full of jokes. Great multitasker and has an amazing jewelry line. He had a grill, a really cool dragon ring, and a tape measure just in case anyone needed one. I am definitely coming back here just for him. Aside from the jokes, he showed an amazing amount of professionalism and experience when it came to the nails. THANKS NORMAN read more

Lush Nail Spa - norman - Nail Salons Near Me - Mount Prospect, Illinois

My first time at Lush Nail Spa, they cut too far into my cuticles which caused me to bleed, which wasn't very pleasant. I figured I would give them another shot, maybe the person was having an off day. My next appointment was for 2pm, I got there 5 mins early and was told to wash my hands. I did and then waited for a half hour while other customers came in and were taken for pedicures ahead of me. I ended up leaving bc I had to get back to work. TL;DR: I don't think they're very good at scheduling or doing nails. read more

I liked the nails how the woman did it. But very unprofessional attitude from the guy who is the owner or just an employee I don't know. it was my second time in the salon and it was the same attitude from him . It was around Christmas time I didn't have an appointment I just walked in and I ask him "Do you make a design ? And he answered Yes if it's not too hard. I asked only for two snowflakes and he said Yes will do it.But in the end I didn't get the design . If I knew in the beginning that they will not do it I wouldn't stay . He made my day bad and unhappy.I will not go again there especially because of the bad attitude like his . I don't recommend this place at all. read more

The staff is fun and personable. I made an appointment for 7pm for a mani-pedi but still waited 30 minutes for service. I've never paid extra for gel-coat versus regular polish but here I did pay an extra $15 for my toes. Plus an extra $3 to skip polish on my nails and get them buffed instead. read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

I have been here once when they opened and just recently went back to get a pedicure. I decided to opt for the ultimate package which included paraffin wax, a mask, hot stone massage and more. It was a really nice experience. The spa itself is very clean and pleasant. Very relaxing, I would highly recommend it! read more

This nail salon unorganized and very messy. They don't have good colors. The manger a woman she's very rude all I was getting attitude and unwelcome. I don't recommend anyone to go there. Worse nail salon I've been to. read more

I had a 4 PM appointment at this place, and they close at 4:30. When we walked in, we were treated with a cold shoulder. One of the managers, a woman, was incredibly rude and disrespectful. Why do they even accept appointments at 4 if they're just going to treat their customers like they mean nothing? I specifically asked for a woman to do my pedicure, but she assigned me a man instead. I told her I can't let a man touch my feet because it's against my religion, but she just gave me more attitude and spoke to me in a condescending manner. She didn't care at all about her customers leaving unhappy--and completely ignored our requests. The place was a mess, and I wouldn't recommend this to anyone. They're the worst nail salon I've ever been to. read more

I went to Lush Nail Spa to get no-chip manicure and pedicures done with a group of five ladies. We had an appointment for 4 PM but we were asked to wait. After about 15-20 minutes wait, they took me in. And followed by the others in my group. We had 2 pedicures and 5 manucures to be done. The manicurist who was doing my manicure, also did 2 others' from the group, seemed a but rude to me. We called and confirmed that we can get nail art done, but any questions about nail art to my manicurist were not entertained. I got a plain NO for everything. Nobody's experience in the group was any different. My other cousin was getting her manicure done by the owner or who seemend to be manager there I suppose, and she was pretty rude herself. We got no smiles, no greetings from her or anybody else, and she was sooo busy during the manicure, she kept leaving my cousin all the time with no apologies or explanation. My sister's pedicure was a great experience for her, she was an elderly woman, who was taking and even offering good suggestions, talking nicely, had a smile on her face all the time. But my another cousin's was not the same. For her, the pedicure seemed incomplete, the pedicurist did not follow all steps, and when asked, she simply said "you don't need it". The manicure and pedicure itself was just okay. My no-chip came off in a week and I was able to pull the whole thing off by myself once it started coming off. Overall, it was a pretty bad experience. I would not recommend this place to anyone, just by the way we were met and treated. read more

Horrible place don't go here they treated my friend horrible just now, have there colors mismatched and when she asked them to change the color they refused to finish her nails and still charged her for the service. No stars read more

Worst customer service. Made my daughter wait for over an hour with no explanation as to why they couldn't do her nails. When I called to ask why they laughed at me. They shouldn't be making appointments if they don't have enough time for everyone. read more

I called to make an appointment. They said they were available two hours later. When I arrived they seemed extremely busy. I filled out the paperwork and had to wait 20 minutes past my appointment time. I choose dip manicure. Once I choose my two colors I was seen by Long. He was very funny and nice. He understood what I wanted and made great suggestions. It took about 45 minutes once started. I appreciated the service but would have liked to know that they were simply too busy that day. read more

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So disappointed!! 1. My no-chip began chipping on four fingers of one hand within 6 days. They told me I would have to wait for an unknown time for a repair - this was when I called and when I went in another day 2. I originally scheduled my appointment for a dip manicure and regular pedicure. When it came time for the manicure I was strongly encouraged to do a no-chip. No one was available to do a dip one 3. Don't be on time for your appointment. They run 15 to 20 minutes late. This was my experience the two times I went there. It doesn't matter if it is a weekend or weekday. 4. There is no difference between a regular pedicure ($30) and a spa one ($45) other than the cost. read more

I walked in Monday, and felt very welcomed. I had to wear a mask and sign a form, my temperature was taken and I was asked to wash my hands before I choose a color. Very clean place, and very attentive staff. I will definitely be back. read more

I would rate 3.5 stars. I recently went this past Sunday. It is now a Wednesday. I wanted fake nails as my nails were not long enough to my liking but they did not have that service (no fake nails). So I just got a no chip manicure. The color was fine and pretty. However, I feel my nail person was poking too much at my cuticles. It started to get a tiny bit painful. Like I said it is now Wednesday, only about 3 days since I've gotten them done and one mail already cracked. Hardly noticeable but I see it cracked. Overall the price was fine. I paid about $40 that included my tip I gave. I believe the nails alone were $36 ish. They open at 10am on Sundays NOT 9am! I got there at 9 because Apple Maps said they opened at 9. read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

Went here on my lunch break for a no chip mani The girl who did my nails name was Tiffany, she did a fantastic job. She took her time helped me choose a color and my nails look great! Place is very clean. read more

Lush Nail Spa - Nail Salons Near Me - Mount Prospect, Illinois

Long lasting - time to change the color and trim them down so I can type clean salon and nice employees and clientele read more

Lush Nail Spa - 38 days and holding strong - Nail Salons Near Me - Mount Prospect, Illinois

I'm a monthly visitor to nail salons and I have to say Lush's staff is great - but my God, it is a dirty salon. The shields are caked with spit marks, the lamps are filthy, even the chairs seemingly haven't been cleaned. And don't look under the towel at the state of the tables. My tech even dropped a towel and the cuticle trimmer on the floor and tried to continue to use them - I had to assertively ask her to sanitize the instruments again. That just shouldn't happen. If the salon could do a deep clean and then regularly clean all the surfaces, I'll be back. Otherwise, I'm better off with unpainted nails. read more

Update since last review. If you have the patience to wait 45 min past your apt time- they do great nails! You will encounter multiple customers waiting well past apt time in a small waiting area. They often seat you at the table and give false hope as the technician will be starting someone else's nails. They do great work but I don't have 3+ hours to give to a manicure. I wish they would just be honest about not being able to accommodate people vs over promising appointment times. read more

Joyce is fantastic. Everyone there is kind and welcoming. In a time where most nail salons just push through clients to get more business, Lush Nail Spa takes the time necessary for excellent results. read more

Lush Nail Spa In Mount Prospect, IL 3/19/2022, 1 o'clock appointment Entrance- hmm not really that inviting. It is well lit. But took almost 3 mins for someone to acknowledge I was in the Salon. Big wall right at the front that covers everyone that works in there. 2/5 Layout - ehh could be better 3/5 Sink - they asked me to wash my hands. where is the sink? Oh there it was. A small sink behind a nail tech. Why is it behind a nail tech? 2/5 I came 5mins before my 1 o'clock appt. No one said anything. Oh maybe it was this humongous wall. Let me place myself where someone can see me. Nope. 3-4mins no one had said anything to me. 1:06pm - Finally someone said something. Told I was there for 1pm appt. He told me to wash my hand. Let me tell you. For when I called I already recognized that this guy is who I spoke with on the phone when I made the appointment. Where the fuck is the sink? I stood in the middle of the floor where the pedicure area. One pedicure tech pointed at a small sink behind a nail tech. How in the world would I know that? Oh and one thing. Just because I was just there to get my old dip/powder manicure off. It does not mean I will not tip. If you do your job right. I can be Bill Gates when it comes to good tip. 1:23pm still waiting for a nail tech. I walked out and left the establishment at 1:25pm. I called and informed them that they should had not scheduled me for an appt if i have to wait 30mins to get serviced. Bad experience and never will I ever go back to that salon. I gave the entire experience 1 out of 5 read more

We had been going to Lush for a few years, however the last visit was awful! My daughters pedicure was terrible and we had to tell the employee how to do a pedicure and clean under the nails etc and then the employee lied and said she did clean under the nails, another employee had to tell her what to do! I then asked to speak to a manager and was ignored! When finally speaking to the manager she was not going to offer anything! She then said I will give 10% off of the pedicure. I emphasized that this was an awful service and the manager then was irritated and said I will give it to you for free... "I don't have time for this"! I said I'm not looking for a freebie, I'm looking for good service and an apology! The managers name is Anna. We will not be returning and donot recommend this place any longer! Cleanliness of the facility and service has greatly deteriorated!!! read more