Kiehl's you've got an amazing Brand of products, but you need ALL your employees to match up your…read moreCustomer Service with your amazing Brand and Quality. THE GOOD - on 6/12/26, Nicole a perfect example amazing-exemplary quality service-greeted me, upon entering with eye-2-eye contact welcoming smile and tone, offered assistance right away, educated me on the products, offered me to try some on my forehand, she listened w/o rush, No pressure sell. Bought several face products, Nicole included to write down exact steps of using products- remarkably helpful,. Also, got samples of products I hesitated to buy, a 1st time customer and I left excited. MY TRAUMA: Two days after using 1 gel & 1 cream (day/night) my face broke out in hives, swollen, tingling numb, major allergic reaction went to Urgent care. THE BAD- 1 Week later, went in to return just the 2 creams, an elderly lady w/grey-pepper hair tied back was at the counter, while walking in w/Kiehls bag in hand- her sour face immediately just staring at me til I got to counter, she got irritated by interruption by younger co worker who was leaving n needed her purse ck'd prior to leaving work. Negative vibes, no welcome, I explained what happened asked for refund, no reply or empathy, I just felt like I was irritating her; I asked if there was something milder I can try, rudely said "let me just finish with your transaction," and threw on table from drawer then slid a sample of a tiny packet toward me of a cream, w/o any info or saying a word, she then handed me receipt back- nothing said to me; right away went to another customer gleefully asking if they needed help. She was simply rude to me, and her face shows it too!!

So yes, you are going to have to pay a little more for a good product but, Kiels is really good!!…read moreThe other day when I went inside, one of the employees asked if she could do a skin analysis on me. I said, "Sure!". We, she put her gadget on me and she said, "oh, wow...". Her analysis said that my skin was better than average. I'm guessing that this is because I'm using their products, as I'm a 59 year old male. Kiels usually has a good sale going on and, when you bring in your empty products, you get points towards future products. Today, I purchased over $200 of products but, with my 30% member discount and the 500 points I've earned, my cost was $109 out the door. (Earning recycle points is easy and fast) All the staff are very friendly and don't pressure you AND, you always receive free gifts. Kiels is absolutely worth the time and cost, as you only get one time on this planet.

Long Beach Towne Center Bath & Body Works, this is my go to store. Easy parking, easy in and out…read more No going in and deep into a shopping mall. Staff is very pleasant and helpful! Lots of new items out for the holidays including some fun Wallflower Plugs and new Wallflower Fragrances. I love how they now have them displayed with the samples of the actual Wallflower! I used to have to use a candle to sample the scent but often these are more subtle than a Wallflower. Great improvement! I came in today for some Wallflower plugs and some fragrances. I redeemed by Birthday reward (up to $9.95 value item). It's nice I was given a month from my birthday to use it! Thank you!

I'm going to keep this short and to the point…read more Kelli, is absolutely amazing!! I've been coming to this location for years (for their candles) and this is the first time I've seen her As soon as I walked in, Kelli asked if I needed a basket, she hit me with suggestions, she asked all the questions and she even came up with a bunch of testers and told me her personal favorites and where they are located!! All the girls at the front desk are extremely nice as well. I had a large return for candles that I ordered online and wanted to switch them out for different scents Everyone here is nice, but Kelli was the star of the show. As I was leaving she was even helping a man who had tons of questions about hand soap. She told him he could try out their testers over at the sink and showed him where that was and told him all the good scents She was extremely professional yet she had a bubbly personality and a gorgeous smile. I wanted to be her friend lol PS if you come here a lot like I do, download the app for rewards and etc

10/10 service, not only were they helpful from the start but i almost passed out at check out and…read morethey were incredibly helpful. allowed me to take a seat and gather myself for a few minutes, didn't rush us to leave and just great customer service over all. i really appreciate all the help

I was asked a bunch times if I need help while wandering the store because they have so many people…read moreworking. But when I got in line with 3 people in front of me, that's when it all stopped. We stood in line while a woman yapping about whatever was so very interesting, that it captivated both ladies behind the counter. Completely obvious with no care that people were waiting while the conversation continued. I put what I was going to by down and walked out. You lost a sale because they people who are supposed to help check me out couldn't be bothered to do their job. No worries I have no problem shopping somewhere else.

Came in yesterday to purchase some attic fox coloring for my big kid. Of course I had him pick his…read morecolor. I should've been paying more attention but I trusted Sally's and their employees duh. Anyway I purchased 2 colors and of course one of the bottles had been previously open and more than half of it was gone. I didn't feel the difference since I didn't touch the products. (My mistake) but the cashier did!!!! She had to lift the bottles each one to scan it. You can totally tell then. (My son carried the bottles to the cashier I was there just to pay) NOTE: my kid is special needs and couldn't tell the difference And of course i didn't noticed until the next day today now that I am actually doing his hair. I didn't keep the receipt plus how could I prove this to the store. I don't think they would believe it. Anyway won't be coming back here. Double check your bottles!!

I went Sally Beauty 2 weeks ago and was greeted by Cynthia. She is so sweet, helpful, and very…read moreunderstanding. I am a very shy person, but I asked her for help. She helped me achieve the color I wanted that had a year ago. I was a blonde with a bit of caramel a year ago. Well I told her I dyed my hair with a bleach box and then waited two days later to dye my hair and I was a copper color. So I gave Cynthia a color I was wanting to achieve and I did! Omg I love it. She gave me instructions on how to do the process and which bleach, toner, and pink dye I should do to achieve my color I wanted. Thank you Cynthia!!!! I am so happy that there are still nice and helpful people in this world! This made me want to keep coming back to Sally!

Came here and I needed some assistance with hair color. So Justice assisted me and was super…read morehelpful, knowledgeable and very informative. Thank you for your help and the professionalism was on point! Very nice staffs here and clean.

This location is in a small shopping center so ample parking is always available. This store is…read morealways clean, and well stocked. The staff is always professional and goes above and beyond with each customer every time I visit. Actually, that is one of the reasons I frequent this location in South St/Woodruff when I could go to the one in cypress as it's closer to me. Great products, Great people and Great service!

I haven't been to Mac Cosmetics in long time. I started buying Chanel and other brand make up…read more Today I decided try getting some new colors from Mac. I had a great make up artist I don't remember her name. She was a trainer & traveled to different Mac stores. I spent $215 - 1 studio fix powder plus foundation, 1 locked kiss ink 24 HR lip & 1 radiance skin tint stick , Duo First + Final Layer Fix+ Setting Spray-I did receive a free make bag with 2 mini & I was supposed to get hand painted Martini glass. But they said to come back in 15 minutes. I came back to wait. There were other ladies waiteing with me. Then one girls decided to ask our names put on waitlist I asked how much longer cuz I left 15 minutes and came back. Still waiting another 20 minutes but I gotta go and I know it takes time to paint it then wait to dry. I told her it's ok I can't wait longer for it . I have others I gotta do my time is limited. Next time maybe try paint these ahead few ahead of time. So I didn't get my hand painted martini glass. Unless they paint it and save it for me to pick up another day would been a better than waited another 30 minutes

This store has some of the worst customer service I've experienced, especially from management. A…read moresimple return required two extra visits and several phone calls to confirm it was processed. This is the second return issue I've had here, and I won't be returning.

I could not be happier. I made an appointment for re-piercing my ears that had closed up since I…read morestopped wearing earrings in 2019. I called the store in the evening the day before and Anthony helped me make an appointment over the phone and explained the cost and process. When I arrived at my designated appointment there was a bit of wait about 15 mins, but ultimately it was worth it. Julie let me pick out the two sets of earrings I wanted and did a great job of putting the earrings in the existing holes. She was great and so friendly and cheerful. She did a great job.

I Scheduled a formal updo for my civil wedding for Long Beach exchange location. I got a text and…read morecall the night before saying it had to be rescheduled due to hair stylist attendance issues and got rescheduled to different location LB TOWN CENTER which is already an inconvenience because i had to drive farther out due to the fact that there was no available hair stylists that knew how to do a formal updo in lb exchange location for the time I had my appointment for. If a service is going to be advertised and offered then There should be someone on duty at all times to give those services being offered. Ended up in town center location and the hairstylist (Janet O) was really nice and all but she wasn't well qualified to achieve a SIMPLE half up half down style with curls. She blamed my hair for being too thick (which it really isn't) and said my hair wouldn't stay because i told her i had just washed and blow dried it before I came. She was really nice and tried and tried to do the style but couldn't do it . She attempted many times for the half up half Down and I sat there for nearly 2 hours and finally just went with Hollywood waves because I seen she simply couldn't do the style I was hoping to get. I ended up disappointed on not getting what I was hoping for but I didn't want to be rude or mean to be honest but I did not like how the Hollywood waves hairstyle came out at all . I didn't want to be rude and make her feel bad and At that point I was running late wanted to leave because I was waisting time and had to get to my ceremony. I had to end up fixing my own hair at home which is crazy after I paid for a service to get my hair done on my special day! I was freaking out because it was already all crispy from all the hairspray she applied on and it pretty much made my day very stressful and I ran late to my wedding ceremony because of this situation! I guess you get what your pay for, ladies please save your self the stress and book else where. The point of this review is to bring awareness if a stylist isn't well qualified or doesn't how to do hair styles then she shouldn't be doing formal updo hairstyles!

This is by far the best Aritaum store I've been to. I have visited multiple stores for the past 10…read moreyears and this place was the place that actually helped me with my skin condition. The owner Jenny is super kind, friendly and so helpful. She has alot of information about the products and she was able to recommend the right products for my skin condition. When I visited the store at The Source, the employees were not educated on the products so I was not able to trust them. But here, Jenny is super knowledgeable on all of the products where I was able to trust her. My mom also goes to this store only and she already brought multiple friends to this location because Jenny has a great customer service. Don't waste your time going to different locations. Come to this location.

Adding another review because I cannot believe in some of the recent bad reviews! Customer service…read moreis always top notch and the owner makes sure that the products are perfect for your skin. If any product was faulty, she would apologize and replace it right away! The variety of skin care and make up is amazing! The source location sold me expired products before and did not even give me a refund, instead just brushed me away. In comparison this location is 1000% worth the time and money. Better selection of products as well.