Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

I had them put together an electric bike that I bought did a great job delivered it and explained…read moreeverything for cheaper than what they told me they were gonna do it for

I have to be honest, I was a bit skeptical purchasing a my next Harley from across the United…read moreStates without seeing it in person. While doing a search I found the bike I wanted at The Moto Boutique in Columbus Ohio. So I reached out Christmas Evening thinking I would just leave a message and after Christmas someone would call me back. I was absolutely shocked when I received a text from Kayley just a short time later. I knew the dealership was already closed but Kayley was able to get me all the information about the bike I needed and wanted. When Kayley got back to work on December 26th she send me more info and specific pics that I requested and a deal was done that easy. I arranged to have a shipper pick the bike up and deliver it to my home in Arizona. When I received my bike it was exactly what Kayley had promised me. I was truly pleasantly surprised when I seen it roll out of the trailer. Most salespeople tend to tell you what you want to hear and miss small important details, not Kayley she listened to my wants and needs and came through for me. I highly recommend this young lady, especially if you are buying a bike unseen. You can trust her.

They have provided my title for the bike i purchashed on Jan 10, 2025. I have called every week…read moresince Feb and recieved multiple excuses until the beginning of March when i was told it was sent on Jan 28. But instead of sending it to my Mailing address which i provided, they mailed it to the physical address which has no postal service and it was returned to them. I told them they have it and to resend it to the correct mailing address. They said paperwork is done at a different location and nobody answers my calls anymore. I live in North Dakota and I am very upset at their complacency once they got my money.

Tested a Zero Motorcycle. Went with another dealer because prices were way better than anything…read morethey offered. I politely told them I was buying from another dealer. They said they would not work on my Zero, despite being an authorized zero dealer and service provider. That they only work on Zeros they sell. They did this through text so I made sure to report them to Zero corp. Stay away from this scummy dealership. Extremely unprofessional.

I posted a review dealing with a speedometer assembly for my 2003 honda vtx 1800. The dealership…read morehas since agreed to a refund and the issue is now resolved

For the record, this review is specifically about the Ask Powersports-Columbus location. This…read morefeedback comes after a direct, difficult discussion with the owner/manager of this family business to ensure there is no confusion regarding which location provided this experience. I recently had an incredibly disappointing experience that started with the service department and ended with a complete lack of leadership. When I expressed my frustration, the manager's response was effectively, "service is bad everywhere." There was no apology or "how can I help?" Instead, I was given excuses about how difficult it is to find personable technicians and why I should essentially accept a subpar experience. It's clear management is more focused on preserving "margins" than providing professional service. If good service is hard to find, I'd still rather take my business to someone who actually tries. Being content with providing a horrible customer experience is a choice, and it's one this business has made. Recommendation: Save yourself the headache and go to Pony Powersports instead. They seem to understand that protecting the bottom line shouldn't come at the expense of the person standing in front of them.

Bought 3 units over the years. I only go there because the salesman jarred is straight forward. If…read morehe leaves im not sure if i will go back. They dont list the prices on tags, helpful hint is go in with what your willing to pay. The owner patty has final say on sale or not. Once the sale is agreed upon its pretty straight forward quick process. They are currently in the process of adding alot of stock for there accessories department. They have the best selection among the 3 locations. No issues with the bikes I have bought from there.

Doug is amazing he did an awesome job on my bike. Very friendly and just a nice guy!! I look…read moreforward to working with him more in the future!

This place is amazing. I initially dropped in for issues with my electric scooter and was provided…read morethe best assistance and customer service with parts that were difficult to find. Scooter ended up working great. I then completely ruined my bike attempting to install a new derailleur and ended up bending the new derailleur to what I thought was the point of new return. Even thought about returning it. Took it to the shop since he did great job with helping with my e scooter. Kept the bike for two days and had it riding brand new and looking brand new. He even provided me with riding tips ( gear shifting and properly transporting bike). I will return anytime I need bike repairs. This is a go to shop! Bike courses on Tuesdays, looking forward to attending.

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

If you are looking for a E-Bike this is a great shop. I had great service…read moreand they really took the time to answer all of my questions. The shop also sells all the safety equipment you might need as well as locks. My son loves his new bike that we chose.