When you call here I hope you get to talk to Kristy and Tema. Kristy helped me get all my records…read moretransferred so I could have an appt. She kept me updated about my records because I had 4 doctors. I was only in the area for 2 weeks and needed a follow up appt from cataract surgery from another specialist in Oregon. Tema worked with me to try and get an appt in my 2 week time frame. She spend 25 minutes checking each cornea specialist at all their locations. She really worked hard but unfortunately when you call a highly reviewed practice the chance you take is not being able to get a quick appt. I appreciate so much the time they both spent to help me. If Kristy and Tema are an example of how you will be treated at this office, you will be treated above and beyond. Even though I was not able to be seen I still highly recommend this practice based on these 2 employees.

I have had problems getting in touch with my doctor. The phones are useless. They just keep…read moretransferring me around. I asked to speak to a supervisor. I was dropped into someone's voicemail. They won't return phone calls. I finally wrote a letter. That is when I received the defective link. In my letter, I asked to get access to the portal. I thought I could contact him through that option. They sent a link that does not work. I get a message that indicates they can't send a verification code because there are problems sending one to me. No one seems to be competent. The doctors are fine, but beyond that, there is no concern for the patients. I guess I will have to make an appointment to discuss my question about making an appointment for a procedure. RIDICULOUS!!!!

Dr. Cohen has been my optometrist since I was a little girl. He was the first to detect an eye…read moreproblem which would have hindered my learning ability in high school and college. After some very fun therapy, I was able to study and read with comprehension. I wear contacts most of the time. I have glasses as a back up. Dr. Cohen was able to help me pick out a great looking from from his vast assortment. He is the only Optometrist in Pittsburgh for myself and my family.

I had a wonderful experience here! Staff was so friendly…read moreand attentive. I was taken to the patient room and for testing in a surprisingly timely manner (not what I'm always used to). The optometrist was personable and thorough. I was provided with a sample of daily contacts to try. After my exam, I was taken right to an associate to help with my contacts/glasses order. He was wonderful, helpful and patient. He provided me with a bunch of different options that I had a tough time choosing between. All my financial options were explained to me in an easy to understand way. Overall, I was very satisfied. I got everything I wanted to get done and more pretty quickly.

I purchased frames & lenses and then waited ten days (as expected - thus began the range within…read morewhich I was told they would arrive). On the first day on which I was told I could expect the frames to be in-store with their lenses, I got a call asking if I would be satisfied with another color, perhaps green, although I had ordered gold frames. I asked for a full refund & an explanation of what occurred, instead. They told me that the frames were going out of production and that an Under Armour rep repossessed the frames that they had in-store. What I suspect actually happened is they just order frames off the grey web of resellers on behalf of their customers (adding 200$ to the price, for the "service"). Hence their inability to rely on their procurement process. I asked how I might track down another pair of those frames, they did supply me with a contact that seemed reasonable. The people there could not help me, much as I'm sure they couldn't help whatever receptionist or salesperson made the calls to try and procure the frames they had already sold me before they tried the honorable grey web - if indeed they ever did. I'd almost count this as a benefit, but the truth is the kind gesture of letting me get stonewalled by some megacorporation didn't really help me at all, it just wasted yet more time. Never happened before in my life. I've gone through a lot of frames, too. It felt remarkably like being scammed. If I wanted to buy something and never receive it, I'd just go to the grey web myself. By trying to get glasses here, I added 14 days of wearing broken glasses into my life, which has been some minor trouble.

Beware of how the practice codes your health plan. I was billed for services that did not happen or…read morewere not explained to me at my visit. I was there for an annual exam- which is covered under my plan. My insurance was billed for a specialty visit and I was forced to pay a specialty visit co pay. Shady business practices!

I went to family vision care to get my eyes and my nephew's eyes checked. It was a great…read moreexperience. Dr Hamilton was very nice and he made my nephew feel really comfortable. I highly recommend him. His staff was also top rated too

I'm glad I waited to write this review as I initially was going to give Gateway Eye Associates a…read morefive star review for their exceptional customer service. However, after receiving my glasses, I had to dock a star. What to expect of your eye exam and picking out your glasses is exceptional service and great attention to detail. The girls are so incredibly friendly and very happy to work there. The doctor was so real and down to earth, which I don't see that trait in many doctors these days. When picking out your frames, they are very honest and will tell you what looks good and what doesn't work. I loved that level of honesty and I found a pair that I thought would be the best pair of glasses I've ever gotten in my life. They not only fit great, but they also looked great. When I received my glasses, they didn't seem to fit the same way as when I originally tried them on. Bummer! When bringing them back for adjustments, it was then that the technicians gave me the reasons for why they didn't fit anymore and suddenly, they weren't as honest and friendly. Mind you, the same girl that helped me pick my frames also adjusted them when I came back. I almost sensed a level of "why did you pick these frames" attitude from her and that was frustrating, considering she was the one who sold me on them. Overall, I will probably come back, as the frame selection was decent with some nice, high-end, name brands.

Gave me wrong Rx, used to buy glasses elsewhere that I now can't use due to it not being the…read morecorrect Rx. Error acknowledged but NO apology from the Dr.. No less than FOUR times during my eye exam, I CLEARLY stated that I use the classes for computer glasses (computer length). At NO point did I say distance, and I never wore bifocals. 4 times! There was no chance of mistake, and yet the prescription they handed was NOT for computer glasses, NOT for single vision, bifocals for distance - was that Rx even mine????? The glasses I like are from somewhere else ($80 vs. their $600 after insurance and I like the $80 ones better which they don't carry. The online place I purchased requires you to give them a correct Rx, and if you do not, no refunds. So guess what - I am out that money with a pair of glasses I can't see out of at ALL! Add to that the time it took to get the glasses only to be wrong, and then time until they could get me back in. Then I had to take MORE time off work for the visit. The Dr. saw HIS error right away and worked with me to get the correct script, listened to me state what he had done wrong and that I clearly stated computer glasses, and at NO POINT was I offered an apology. NO APOLOGY! So unprofessional. Of course they won't cover the money I lost because of HIS error - I may not be so furious had he just apologized for the mistake that he did admit was his. Maybe I have the right script now, after taking off work AGAIN to have to go in? I won't know until I get new glasses, and I am not risking it with the online other provider until I can feel confident that I was given the correct medical info / script - at this point I DO NOT trust what I have been given. I picked a pair at Gateway / Eyetique, grabbing a cheap and ugly pair that my insurance will cover. I had to do this for one specific purpose: I am left without confidence that my medical provider gave me correct care / correct prescription . I rely on medical professionals to be correct, and again .... 4 times! 4 times I said "I need these to be computer glasses". He pointed at his error and did not apologize. So now I have to wait 2 weeks for the ugly pair to come in from them before I can trust that the Rx is actually correct now. Then it will be another few weeks after I order the glasses I actually want elsewhere. I would say "I'm not mad, I'm just disappointed", but that isn't true. I am very angry, and very disappointed on many levels. Paying attention to your client when he clearly states "computer glasses" no less than 4 times, then seeing your error after being told you wasted his time and money, and then NOT apologizing - that last one is really the kicker. That shows a lack of professionalism. I am finishing out this painful process, but I will have a difficult time justifying EVER going back there, and I will certainly not be recommending it. What I will be doing instead is actively letting EVERYONE I know about the chain of experiences I had there!

I have never seen such a large selection of frames in one store! All hand picked by Heidi herself…read more Beautiful and unique frames. The do come at a cost but you get quality. There's a sale once a year where I go and get my pretty frame. My prescription is high, and they use a great lab to make the lenses fit just right (if you don't have a high prescription, you may not understand what I mean). Oh and Heidi and one of her receptionist (forgot her name) are fantastic at finding a frame to fit your face. They know what they carry and where everything is!

The people at this office were lovely, but I can't recommend them since they will not let you apply…read moreinsurance for new lenses on frames not bought in the shop. I would be OK with the premium prices of $500-700ish on the frames I tried on, IF there were frames that fit my face and preferred style. But what I liked just didn't suit my face shape. I just couldn't find a single frame that I was in love with that sat well on me. It wasn't for lack of trying. Instead I wasted my time bringing frames I already had and liked back in. The other thing that didn't sit with me philosophically is that they were OK to charge me totally out of pocket (almost $500 for my prescription), but couldn't be bothered to let me use my optical insurance to bring that price down for me. Buyer beware, especially since the style frames they have aren't for everyone. I'd actually liked the styles they carried and that's why I'd chosen them, but none sat well enough on my face. If they can't be bothered to save their customers a couple hundred dollars if there is no frame sale in it for them, that doesn't jive with me philosophically. I suggest you folks reading this think about if this is the kind of place that deserves your business.

I would rate a zero if allowed to do so, the entire experience has been atrocious and a complete…read morenightmare. After finding a Groupon for laser hair removal services, I decided to try it out. My first experience was marked by an unwelcoming office that was not open during the posted hours and after calling the number listed I spoke with Zoe, the technician. We scheduled an appointment for later in the week and to her suggestion, we went with a direct payment rather than the Groupon that caught my eye. After my first session of 4 areas, only 30% of the treated hair was affected. I called and left a message and did not hear back until several days, and calls later, in which I stated that I would pursue a refund. This got their attention and the response was that I needed 6 more treatments to see the maximum effectiveness. Fearing the loss of the money that was already paid, I continued with the service, regrettably. Each session left areas untreated and when mentioned I was told to use the next session for those areas. Scheduling is another migraine in the making as Zoe has other jobs and schedules for her convenience. The amount of time that she allows between sessions is less than 1 month at max. One attempt at scheduling took 10 days and multiple calls to get completed and I was told the office is not always available as it is shared with a doctor of some sort. During my last visit, I was greeted with a shout from the back rather than the customary hello, please follow me routine that we are used from a medical professional. Over the course of the treatment, I learned that the armpit and arm have a distinct, yet very vague, cut off and that she will not go beyond this ambiguous line, not even for one hair that she "missed" before. Raising questions became a battle of patience that any parent of a toddler can agree sometimes you just have to cut your losses for the sake of sanity, In scheduling the last session, I was able to get another technician who can book further out and although the time was unfavorable, and questionable given the openness of their calendar, I will be relieved to be finally done with this business. The focus seems to be on profit and their convenience over professionalism and customer satisfaction. I would only recommend this place as a case study for future entrepreneurs on what not to do and am giving serious thought to writing to both the BBB and the health department as no one should have to endure the experience that I have had. Save the $1,000.00 for another more adept business or take your chances and stock up on patience and Advil, you will need a lot of both to deal with Zoe.

From the owner: Practicing for over 14 years as a board-certified Ophthalmologist, Dr. Benjamin B. Chun has…read morecompleted more than 7,000 cataract surgical procedures and over 10,000 laser procedures. In addition to providing general eye care, he also treats glaucoma, diabetes-related eye conditions, macular degeneration, and dry eye. He currently serves as the Medical Director of The Cataract & Laser Institute of Pittsburgh. Dr. Chun graduated from a combined program from Dartmouth and Brown Universities with a medical degree.

Dr. Kent and his staff are absolutely wonderful. From the moment you check in to the time you…read moreleave Everyone of his staff was super friendly. Dr Kent is fantastic. Very thorough and has a great personality. I highley recommend Dr.Kent

I would NOT recommend going to see Dr. Kent. It was like taking your car to a roadside autobody…read moreshop rather than a dealership. Worst experience! Has no idea what he is doing and due to this lack of confidence, acts arrogant and rude to justify. Needed to go to another Dr to reevaluate what he failed to accomplish.