Donot what to repair or return glasses to manufacturer for repair or replacement. When purchased the glasses the first week until now the screw continue to fall out and must importantly the lenses fallout When came for my appointment, my frame was broke. I was told very rudely by the receptionist to use glue on. Doctor Gibson relied I was the one that kept breaking my glasses. read more

I've never patronized any business that was worse with availability. The hours shown online and on Apple Maps are incorrect. You have to show up and see that the actual hours are posted on the window. They gave me the wrong contact prescription and I've been trying to get it corrected so I can order lenses for the last 2 weeks but they are the most impossible freaking place to reach. Do not go here. They will also blast you with spam texts to sell you Botox too. Wtf read more

Their price per unit on Botox/Dysport is good but if you don't agree to get a huge amount injected, they won't inject you at all. Seriously, he wanted to inject 70+ units when I've been getting 30 for the last 5 years. Instead of just doing the same dose that I've always gotten and that definitely works great, he gave me this whole long mansplaining speech about how it won't work and ultimately refused to inject at all. It was really rude and a huge waste of time. Don't go here unless you want to be talked into getting a huge dose (and charged accordingly, which I'm sure is why he refused to do my normal lower dose). read more

I've received IPLs from Lenka & was satisfied with the results. My skin intentions were to improve hyperpigmentation. Other staff members including Dr. Gibson, are also friendly/professional. They offer vision services as well as services you'd find at a med spa (BOTOX, other fillers, laser hair removal). I bring this up because not everyone needs an IPL, but I will likely try some additional services since I was pleased with the customer service and IPL results. read more

Dr.Gibson and his staff are amazing! The best place for Botox and fillers! He is a perfectionist! The best around the burg!

LOVE Dr. Gipson!!!!! I actually use the Charleroi location and not Pittsburgh but my mother sees him at the Pgh location. He is personable, compassionate, and friendly. He's always giving me extra Botox at no cost. I went elsewhere for a consultation thinking I could try Dysport. It would cost way more to equal what I get in Botox. (10 units of Dysport = 1 unit of Botox). When I told the technician doing my consult what Dr. Gipson charges me for 50 units of Botox, she asked for his info for herself and told me to always see him. I left that place and did a same day appointment with Dr. Gipson. He is amazing! read more

Dr Gipson is very professional. The staff is very friendly. I would recommend him to friends & family. Always happy with my Botox results. read more

I went today to redeem my $179 Groupon for 20 units of Botox. The procedure went well, and Dr. Gipson was a true professional. However, upon checking out, I received a receipt for an unfulfilled balance of $179. A staff member explained that I was given 40 units instead of 20, and the extra 20 units was an additional charge. I asked for a reimbursement as I had already purchased the Groupon, and was never told about the extra units or up charge. I asked to speak with someone who could resolve the issue. I was told the doctor would see me to discuss. He stated that he told me that I "needed" 40 units of Botox for my forehead wrinkles, however, I was never asked if I wanted to add 20 more, and that it would be an additional charge. I explained that a car mechanic makes "suggestions" about what your car needs, but this doesn't mean that you're obligated to pay for anything that you didn't ask for. Dr. Gipson saw that I was steadfast on receiving my money back, so he ended with, "I'll honor your request because I value your opinion". This is the only reason it wasn't a zero. read more

*This review is for laser hair removal* This office and service has been top notch! I purchased a Groupon for 6 laser hair removal sessions and it has been a breeze. The appointment system has been easy and when I needed to change an appointment they were very accommodating. All of my friends make fun of me for going to an eye doctor to get laser hair removal, but TRUST me it's worth it. The woman who does the service is amazing. She's so kind and always checks to make sure everything is okay as the procedure is going on. For the service and price, I plan on going back and getting even more! read more

Inept, Careless and Mean Doctor Warning! After an eye examination, Dr. Lawrence Gipson of NEOVISION had lenses crafted for me that didn't at all match my eyes. When I attempted to contact Dr. Gipson to get this resolved, I was ignored for months... until---after much stress---I had to make an actual appointment in order to see him. Initially, I wrote Dr. Gipson a short explanatory letter and mailed it to 2615 East Carson St., providing my full contact info: phone, email, and address. Two weeks later after receiving no response I sent an electronic communication stating that I had sent a letter but had yet to hear back. Still no response. I then wrote a detailed letter and personally hand-delivered it to a young assistant named Ebony. I asked her to make sure Dr. Gipson received it. Still there was no response. Even after I made a phone call and told his assistant Courtney about the letters I had mailed and self-delivered---Dr. Gipson, according to him, received nothing from me until the day before I saw him for an actual appointment. Why did he not receive my mailed or hand-delivered letters, my electronic communication or phone call attempts to inform him of my letters? I was ignored like this for months. As I see it, either one or both of two realities exist: either Dr. Gipson is a liar, and/or he runs a terribly inept business. Note: this matter of NEOVISION oversight was enormous! First there was the examination. I worried about it at the time---a particular (almost comical) flaw in Dr. Gipson's methodology, but I trusted there were enough checks and balances in his procedure to correctly gauge my reading sight. I even told him at the time, as he held various lenses to my eyes, that I could not see the paper he was having me hold out in front for his arm obstructing my line of sight. His examination rooms are quite small. If he were able to get behind the patients to employ the lenses---instead of alongside them---he could then afford those in the chair an unobstructed view of what he is asking them to see. So he wrote me a bad script and didn't even come close to properly gauging my reading vision. The day after the examination I was called back in to NEOVISION by Tommy, the young assistant who had worked with me the day before. The initial frames decided upon were somehow not available, so I needed to chose something else. Plus she had overlooked $150 of insurance money allocated toward my eyewear. I was glad to come in, as I didn't like the initial frames, and it gave me an opportunity to not only choose a more likable pair, but to ask for single-vision lenses, as I could not see myself needing bifocals, as Dr. Gipson had talked me into the day before. However... my wanting single-vision lenses became a problem. After Tommy went back to check with Dr. Gipson, he came out and convinced me to stay with bifocals---but he did so in a manner that was entirely presumptuous and imposing. Furthermore his bearing toward his assistant was basically mean and demeaning as he was teaching her how to deal with the likes of me. After he went through the same bifocal spiel he did the day before, I told him I don't read that way. He then gave me some try-on glasses to gauge how comfortable it would be to read "looking down with my eyes instead of turning my face directly toward what I was reading," but when I did just that, as he instructed me to do, he automatically exclaimed, "See! You read that way." But I don't. Not naturally. He outright refused to listen to me and imposed something upon me I neither wanted nor needed. I capitulated in the moment and trusted him that my bifocals would otherwise do me good, and gave in, in part, on account of how mean he was with his assistant. I say as much because Dr. Gipson's answer to me for why he didn't get any of my attempts to contact him was that one of the gals that assisted him was going through something. This answer made only partial sense to me, because I went through multiple gals in my attempts to contact him. Was there an office-wide conspiracy to keep my letters from him? What definitely did make sense was that anyone working for him might be subject to a breakdown. I personally witnessed Dr. Gipson demeaning the ladies who work for him. And his interactions with me were quite stressful. When I was forced to make an appointment to see him he was remarkably arrogant and condescending toward me. He only offered me a refund, and berated the assistant for assisting me as she had. I wish someone had warned me about this mean hack! The thin slice I have of Lawrence Gipson characterizes him as a mean and demeaning, arrogant and ignorant, inept and careless doctor! Please BEWARE of Dr. Gipson of NEOVISION! read more

I got 60 units with a Groupon in December and had little results but many more forehead wrinkles by March. I went back in with 20 units from Groupon and the doc (?) announced his discontent that I had purchased through Groupon and told me he only gets 50%. He said I didn't purchase enough and as he put in the first needle he said he was giving me 40 units. I thought he was giving me extra because I complained about my previous results but when I went to the counter they told me I owed $200. I said I didn't have the money and so I post dated checks. She cashed them early and cost me $150 in fees and my results of the injections were below average at best. Don't go here! He is greedy and has little talent!!! read more

Love the Dr. so friendly and informative on time and quick! Which I appreciate as I am also very busy working

Hi! I just spoke with Nicole, well rather she spoke over me. I came in with a Groupon for $170 and after the service he asked If I would like an additional appointment which would match the Groupon price, in which I AGREED. Now regaurdless the confusion, I was promised more units and I paid an ADDITIONAL $170 for the next appointment in which I had a family emergency (brother had a siezure while driving) . When I called, I made 7-10 calls and none were answered and no responses were made to any text or voicemail both my secretary and I in regards to rescheduling. Today, my secretary called and nicole answered and began telling him I had never purchased AN ADDITION $170 worth after the Groupon purchase. I confirmed with her and she said I'm there is nothing in the computer saying I paid another $170 in CASH. Now this is unsettling and I really hope this situation can be resolved. I would put no stars if I could but otherwise 1 for the others on the office, but dr Lawrence Gipson doesn't deserve that. I hope I can receive the units promised. The woman did explain on the phone, that after, I would be receiving additional units for the follow up appointment. I planned to be a recurring customer since the dr was so kind....now I'm just waiting on a call back from them...again. read more

Oh my, a bit of an unfortunate experience here. Came here in a fit of desperation, seeing as I was just about out of contact lenses and needed an appointment as soon as possible. That being said, "as soon as possible" doesn't mean I'd like to compromise price, service, and quality. While Dr. Gipson and his staff were accommodating enough, I felt that there was something tragically... off... about my whole experience here. At first they seemed friendly enough, but my appointment was extremely rushed and everything seemed rather half-assed. At the end, I wasn't entirely sure I went to a real optometrist - the whole thing seemed so contrived, impersonal, and rehearsed. It seemed, after all, that they were simply after money (which I spent a good amount of). I also decided to change the quantity of my contact lenses a day after I ordered them (upon realizing they were much cheaper elsewhere). I called the next day to request my change and they accepted. When I came in to pick up my order, I was told I had already been charged the full amount and either had to take my order or accept store credit. Needless to say, I had no need for the store credit (what's the point of that?) and thus conceded. Definitely avoid this place at all costs! read more

Came here once with one time Groupon and had incredible results!!! Have been coming here since and never leave disappointed! Awesome staff and great overall environment! read more

Very attentive staff. Prices are so so. I will come back.................the office was nice modern and clean

The service here is good. I had an appt. to have my eyes checked for lenses as well as contacts. I also ordered a pair of glasses. I have a strong prescription, and with the thin lenses and their AR (anti-reflective) coating my glasses look like they don't even have lenses in them. There's no glare, ever! Not on pictures, not when I'm out at night... Yes, the frames are expensive (around $400) but you get what you pay for. I bought glasses from another local place, I paid 1/2 of what I paid here but the quality of the workmanship is just terrible compared to Neovision. read more

I was having dessert at the bakery across the street and decided to stop in to look for sunglasses. The lady working there greeted us and asked if she could help us. She wasn't pushy. In fact she told us to look around. She sowed me a pair and we talked about how pretty but fragile they were. I found several pairs I liked. I asked if I could just bring my script in and she said yes. It's a nice store with a wide range of styles for men and women. They have brands like Chanel, Prada, Dolce & Gabanna, as well as Ray Bans. They had several brands that I wasn't familiar with. I may go back for some funky sunglasses. read more

Very, VERY happy with the service at Neovision. I have been going to them for a couple of years now for glasses and contacts. (Yes, their designer frames are expensive, it's true. If you're looking for a bargain or a two for one deal, this probably isn't the place for you.) I finally made the decision to get lasik done. Dr. Gipson was straightforward with me as to what I could expect. (In contrast to the other consultations which were nothing more than a sales pitch where I didn't feel my eye health was even considered at all.) After the lasik procedure was completed, Dr. Gipson was attentive to my needs (and I'm a little bit high strung when it comes to my eyes. I'm that person who goes on Web MD and convinces themselves they have every rare disease known to man). He answered every one of my questions, and has given me great post-op care. Very highly recommended. read more

I would just like to warn people from going to the doctor he tells you he except your insurance but then he doesn't and then he'll send you a bill. He is a crook and I would like people to know that. If I were you I would stay away from him and do not give them your business. Ryan read more

I don't know how he is as an ophthalmologist but I do not recommend going for botox, especially through groupon. I have a lot of experience working with botox - I worked at a med spa for many years. I know what 40 units of botox does to my face and it appeared the 40 units he gave me was ineffective. I went back for a 'touch-up' and he admitted he didn't put 40U in because he doesn't like to overdue it even though that is what I had paid for. Lo and behold, the touch-up was even a fail and still had wrinkles. I tried elsewhere for another 40U at a later date and had a great experience with no need for a touch up or additional units. read more

I came here the first time because I was in a pinch and needed an eye exam because I ran out of contacts. My first appointment Dr. Gipson was very thorough with his exam. I felt he was very knowledgeable and he gave me information on Lasik and PRK. The office has a very trendy selection of eyeglasses from very high end names. Be prepared to spend about $400 on frames. I got some awesome Chanel ones that looked amazing! I now live in the area and continue to go for exams, They are not as thorough as the first, but I still feel like my vision is being well cared for. read more

I would actually give Neovision no stars if possible. I have faithfully been going there for years now because I trusted them. At each and every appt. the doctor would ask me if I needed a new prescription for eye drops. I didn't. At my last appt. I was told if I needed eye drops, to simply call. I noticed their efficacy had expired today. I called and asked for a new prescription. Unfortunately I had to call 3 times and was finally told I would need to come in if I wanted a new script. I had just been there a few months prior. There is absolutely no need for me to see the doctor. There is nothing about the prescription that would precipitate the appointment. Pointless waste of my time. Time for a new doctor unfortunately. read more

So far so good! Received 40 units of Botox and have great results! I received the Groupon special even though I didn't purchase it. My follow up was great! I will be back in May to receive more! I'm even looking into Kybella and laser hair removal. The prices are reasonable and Dr. Gibson is very honest and trustworthy. There staff is great too! read more

BOTOX recipients BEWARE! I've been getting Botox for the past 4 years religiously every 4 months. Bought a groupon to try a new place out, such a MISTAKE! Was injected with something, but had ZERO results!!! Went back in to show & was given a very long speech how 20 units can NOT get rid of forehead lines & If I found someone who can do that, "I had a miracle worker!" Then proceeded to try to sell me more units to fix the lines! No thank you! So back to my "miracle worker" I go! read more

This place is ridiculous. The receptionist and the optometrist were rude and not accommodating to one of their very own customers. I had a glasses emergency and they refused to fix it . I will not waste my time or money here anymore. read more

Stay away from this place!! I went here because I could not see clearly anymore. Literally- my vision was awful... I told him this and he ordered me contacts to try. I did, but things were still very blurry. Two more pairs of "trying" other prescriptions later, things were still blurry, but it had been over a month of trying so I decided to order a pair of contacts that made things a LITTLE clearer. In this day and age, he didn't re-examine my eyes or give me contacts that provided good vision which in hindsight, was a red flag. (Found out later, i have an eye condition- unnoticed by Dr. Gipson!) Still, i paid big bucks for the exam and contacts so I needed something to hold me over until I went to a better eye Dr. Two months pass, and I was STILL waiting for contacts that I ordered and was told they would arrive in a week! When I would call the receptionist did nothing to help, nor apologize or try to make it right. She merely told me she would pray that they come in. And she went on praying like crazy on the phone to me, instead of fixing the problem. What?! I finally got to a better Dr. who gave me perfect vision and better yet, checked my eyes instead of blindly making me try out contacts! It was so unhealthy and negligent what that Dr Gipson did. I had headaches and nausea for the month of blurry contacts he made me try. Advice: avoid this place! read more

I had such a nice experience at NeoVision. I called for an appointment and was happy they could take me in the evening after work. They were also very familiar with and knowledgeable about my insurance, which was helpful because insurance can easily complicate matters. When I arrived, I was quickly greeted and the staff was friendly. Dr. Gipson was very thorough -- he examined my eyes and gave me a lot of useful information, discussing the Lasik surgery I had previously had as well as how my slight astigmatism may change over time, etc. But, best of all, they have a very high quality selection of glasses. The brands are very nice and I left feeling very satisfied with my choice. I didn't feel like I had to settle or that I had very few options, and this alone made the experience worth it. I highly recommend them. read more

Everyone is always personable and friendly, and Dr. Gipson does an excellent jod. I appreciate the staff and service.

I have been getting Botox for three years now and have tried many different doctors. I've seen Dr Gibson for two years and he's an artist. He thorough, extremely talented and very kind. I recommend him to all of my friends and they are as pleased as I. read more

I went to neovision for an IPL photofacial after discovering a deal on groupon. Very professional office and kind staff. I was satisified with the photofacial results and am going back for another! Would reccomend to those who have been thinking about IPL but haven't pulled the trigger yet. (Just be sure that you are a good candidate for IPL i.e. i wouldn't schedule a session if you are a person who tans a lot or have another skin condition that could be contraindicated.) :) read more

DONOT GET BOTOX HERE!!! I've been getting Botox for years and I have always had great results with 30units. I purchased a Groupon for 40units and I was very excited to get my Botox for it had been nearly a year because I just had a baby and of course you shouldn't get Botox while pregnant. So after getting 10more units than I typically get I expected the same results as always. WHAT A DISAPPOINTMENT! First of all when he did the first 2 injections something dripped out of the syringe and down my face. He continued on without explaining and as if nothing happened. The results were horrible with lots of movement still and I could still furrow my brow. When I went in and complained I was told I he was going to give me 6 more units in between my brow. I don't know what he injected me with the first or second time because there was no change after the touch up. He came in the room with prefilled syringes so I didn't see him prepare them with the product. This was also unusual because other places I've been they prepared the injection right in front of me. So 4 months that after this experience I went to a different Doc at a different business and had half of the units done as I did with Dr.Gipson with great results. Don't waste your time or money at Neovision with beauty injections. Not sure what he's even sticking in people's skin. read more

I purchased a Groupon for 20 units of Botox. I am not afraid of needles at all, but like any procedure, there could be side effects. Long story short, I had myself so anxious and worked up, I ended up passing out during the procedure. The Doctor handle the situation very calmly, called for help, put ice packs on me, smelling salts, gave me chocolate, and allowed me to hang out until I felt better. Hoping for great results! read more

I think they are the best eye doctor i ever went too . I tell my friends about Neo Vision

I have been a patient of Dr. Gipson for many years, both at his Shadyside office and Southside location. I have always been extremely satisfied with my exams, care and interaction with his staff. I had also referred my boyfriend as a patient for many years also. He is very hard to please and a difficult patient and considered Lasik for many years. Finally he trusted Dr. Gipson to have it done last year. Although surgery needed rescheduled because of an issue with his eyes, he is 1000% satisfied with the outcome. Additionally, Dr. Gipson accommodated another family member on a Saturday morning with an urgent problem. Dr. Gipson immediately diagnosed the problem and referred him to necessary specialists at UPMC Eye and Ear. Dr. Gipson and his staff have always been exceptional! read more

Dr Gibson is an absolute pleasure. Staff very nice, and his expertise in Botox is so on point. I will continue to go there for all my skin care needs. Thanks neovision!! read more

I definitely recommend this place and thought the service was great. It is a clean, new space and I was very happy with NeoVision.

I was highly recommend to NeoVision for Botox injections. I've never had anything like that done before so i was a little nervous. They made me feel soo comfortable and i could tell I was in good hands. I was so pleased with the results that i decided to try the fillers, as I'm almost 50. It's a work in progress that I am THRILLED with!! I would NEVER let just anyone put needles in my face, especially with all the horror stories out there but I will be a lifetime customer. The results are so natural looking and much cheaper and safer than a facelift. If you want to fight aging but aren't sure where to go, go to NeoVision!! They're the best!!! read more

I honestly can't say anything negative about this business, location, staff, services, and products. Upon arriving a few minutes late I was nervous because I hate being late and they were already accommodating me by allowing my friend and I to double book the last appointment of the day. The receptionist was very friendly, Dr.Gipson was exceptional as well. My husband and baby waited in the waiting area, Dr.Gipson came out to welcome them. I will definitely be back! read more

I was referred by UPMC Urgent care for an eye infection. The staff were able to get me in immediately. Everyone was very friendly and professional. They did a complete checkup and diagnosised the condition. The doctor sent me an article so I would know what it was. In order to make sure it was working, I went back on Saturday. They opened the office early to accommodate my schedule. Additionally, I had a chance to check out glasses for a future visit. They take most of the vision plans and have a large selection that qualify. I will be a regular client. read more