If I could give this business a 0 star I would!
I have wasted so much time and money trying to work with this business over a year and a half. I should have known from all the 5 stars review and they were all about alterations and not dress making. For brides who are looking for a custom-made wedding dress, please be aware and finish reading my story, a true wedding dress nightmare!
First of all, all my bridesmaids dresses were messed up so badly. They were ended up in different shops for alterations! This lady claimed she was a seamstress; however, I truly question her credential! She used the cheapest possible NON-STRETCH fabric for lining on all of my bridesmaid dresses. The measurement was so off that it was not fixable. She told an 11 years old (my junior bridesmaid) that her boobs had grown in the course of 3 months, and...that was why her dress wouldn't zip...Several shops have turned us down, refused to fix the dresses because they either did not think it was alterable, or just simply disgusted by the work.
Now, let's talk about my Bridal dress. Words can't possibly describe the horror I went through. Please see pictures of my requested look and the many trial and errors I got from this place.
Up to 2 weeks before my wedding, my dress was still not completed. This lady has canceled my appointments many times ON THE DAY OF the appointment. The last cancellation was when I showed up at the shop. She whispered to my bridesmaids she did not finish with my dress, and not ME....... Her excuses for not finish my dress on time was because " I WAS TOO PICKY"! and "I KEPT CHANGING MY MIND". First of all, my mind was never changed, and if I wasn't picky I wouldn't find someone to custom-made my dress... She absolutely has no clue in customer service, and did not practice the saying "customer is always right"; instead she did the opposite of accusing me changing my mind, changing my appointments, and many more. She also tried to force her left-over fabric on me and advertised it as a "beautiful" color for my bridesmaid dress!!!
That's not all. Two weeks before my wedding, she told me I could no longer pick up my dress, which I paid in full for! Because I request alternation on one of the bridesmaid dress at no cost, or a full refund. This particular bridesmaids dress was not fixable, and turned down by multiple shops (please see pictures). At first, she refused to give me a refund, claimed that "no refund in our contract". We signed NO CONTRACT. Then, she offered $100 refund... The dress costs $160.. What would I do with a $100 and an ugly dress???!!!! When I did not agree with the resolution she suggested, she told me I could no longer pick up my wedding dress, and need to return all dresses to get a full refund! She started to SHAKE!! Yes SHAKE!! and said I was abusing her and how she was an OLD lady.....Well.. as you could imagine, my next move was ......to take my unfished dress and left because I PAID FOR EVERYTHING IN FULL (big mistake, never do that!) and my wedding was in 2 weeks. I just wanted to be done with her...She then told me "I KNOW WHERE YOU WORK!!!" . Guess what!!! After threatened me, she called the COP on me and accused me of STEALING the dress (which I paid for)! Shortly after, the cop showed up, I showed her the transactions of payments since the lady never provided a receipt. After the first proof of transaction, she whispered under her breath that I already paid in full. The cop then had NO IDEA if I paid for my dress in full, what were we all doing there?! Needless to say, I left and never intended to come back.
This lady also share with me that there was another girl wanted my dress and she would be making it...So whoever you are, I wish you the best of luck. PAY WITH YOUR CREDIT CARD so you can file for dispute!! She started to request for VENMO and ZELLE in the past 4 months.
I am really questioning the legitimacy of her business and all these 5 stars reviews. read more