I lived at Southwood for nearly five years, from January 2018 until October 2022. Initially, it was…read moremostly fantastic. The biggest issue I had was that they were doing construction work when we moved in. They said it'd be done in "around two weeks" but it actually took nearly two years to complete. Back then, they had a guarantee that maintenance requests would be handled within 48 hours, and the on-site staff (one maintenance person and one leasing office person) would usually fix any issues on the same day. Once COVID happened, everything changed. Staff were no longer onsite and maintenance suffered as a result. Even once COVID restrictions were lifted, Equity Residential decided to have one leasing office staff member split across three or four of their properties, rather than one per property. Maintenance is no longer on-site, and fixes that used to be done in less than a day now take weeks. Water bills went up significantly due to things like the pool/spa leaking water non-stop for over a week. They started a big modernization project right as I was moving out, to remodel the apartments. This is great since the apartments looked pretty dated inside, but I think part of it was just an excuse to increase the rents even higher. It's a good location, and the park directly behind the property is nice. I used to walk my dog there all the time. However, that doesn't make up for Equity Residential reducing service while increasing rents.

I liked this place when I first moved in in 2020. They had an onsite manager, who was wonderful and…read morean onsite maintenance man, who was also great. Since that time my rent has increased 350$ each year of living here. Both Sam and Angela, the onsite staff, have been fired. In addition, they stopped accepting my electronic rent checks, without any explanation or way to fix it and have started charging an extra 132$/month just to pay a rent check. Yes, you have to pay a monthly surcharge to pay rent here. To top it off, the water and garbage bills are exorbitant. Because it's shared between the other 100 or so residents, the bill is never less than 200$/month and that doesn't include the electricity/gas bills. When all is said and done, I'm paying almost 5000$/month to live here! It's a great location but the building is old as are the appliances. Not worth it anymore.

Mariam was amazing at giving us a building tour. Very knowledgeable of the area and building…read moredetails, and genuinely nice. Thanks Mariam!

Ivan gave me a tour today and was very kind, approachable, and honest. Definitely seemed like he…read morewas on our side

I lived in APF for 2 years (2023-2025). My experience was wonderful right off the bat. Stephanie…read more(manager) and Lester (maintenance) are absolutely wonderful people. Lester helped me with pretty much everything. Loading/Unloading management, parking my pods on street and helping me secure it, helping me with my packages when I was away, and regular maintenance requests. Lester goes over and beyond to help tenants. Stephanie is very good with turn around times, she is professional and straightforward. Property itself is very quiet. Noise regulation rules are pretty nice. Property is walking distance away from Menlo Park downtown. The area is pretty walkable. I had a patio which was a very nice addition. Property rate is very reasonable given that it comes with gated parking. The only complain I have is the additional door in front of elevator's slider door. It makes moving i and out of the apartment hard. Apartment has carts, so that makes it easy to carry groceries. Overall I would give this property a 4.7/5. Rating is based on services provided for the rent they charge. Thanks APF and team.

Best landlord and maintenance people I have ever met!!!!!! They are literally just good friends and…read moreneighbors!

I rarely write reviews, but my experience with Verve Mountain View has been so shockingly…read moreunprofessional that I feel compelled to warn others. Here's why: Automatic Payment "Glitch" vs. Rude, Threatening Letters My rent was a few days late because Verve Mountain View's automatic-pay system failed to deduct the funds from my bank account--an issue entirely outside my control. Instead of sending a polite reminder or even a simple "your payment is late" notice, they inundated me with multiple letters dripping in threatening language, accusing me of deliberately shirking payment obligations. They offered zero explanation or apology for their system error. No Prior Notice, No Communication--Just Hostility At no point did I receive a text, email, voicemail, or any warning that the automated payment didn't go through. I've dealt with dozens of landlords and apartment complexes over the years; this is the first time a company blamed me first and asked questions later. Their "late fee" notice was written in a snide, combative tone--no "hello," no "please let us know if you have questions," just curt demands and threats. It felt like they were deliberately trying to intimidate tenants instead of providing straightforward information. Unapologetic, Unaccountable Behavior When I reached out to explain that the problem was on their end, the response was condescending: "It's your responsibility to ensure payments go through," despite having no prior warning that it hadn't. They refused to acknowledge that their own autopay system was malfunctioning. Instead of fixing their backend or at least offering a courtesy call, Verve Mountain View left tenants scrambling to cover surprise late fees--fees we wouldn't owe if their system had worked as advertised. Trust & Respect--Completely Undermined At best, their approach suggests they assume every tenant is dishonest and unresponsive. At worst, they simply don't care if their technology fails, as long as they can slap on extra charges and scare people into paying. The days I spent fielding threatening notices--and rushing around to scramble for extra hundreds of dollars I never should have owed--left me frustrated, stressed, and questioning whether I want to live anywhere that treats tenants this way. Bottom Line: If you value basic courtesy, transparency, and a landlord who actually takes responsibility when their systems screw up, look elsewhere. Verve Mountain View has demonstrated that they'll throw around rude, threatening language at the first sign of any payment hiccup--real or manufactured--without so much as a "sorry for the inconvenience." I can't recommend them, and I'm actively searching for a new apartment because I refuse to support a company that bullies honest tenants instead of fixing its own mistakes.

I have lived in this apartment complex since 2018. The apartment building itself is extremely…read morenicely done and the maintenance crew is fabulous and responsive. The building is also quiet and neighbors are respectful. However, the current management has been incredibly difficult to deal with over the years and has become increasingly so. Every time my lease came up for renewal I felt price gauged and taken advantage of as a current tenant (meanwhile the apartment next door or down the hall would be vacant and on the market for less). In addition, the few times I asked to speak with a human being about a concern, I was met with form letter type email responses or stock language. The pool and hot tub were "under repair" for the greater part of the past year year with no accommodation in terms of an alternative or discount made to tenants. The parking garage doors are frequently broken and the public walkway Mews area at times is littered with trash or with non-tenants drinking on the bench late at night. The move out process includes a mandatory post move out cleaning fee (which I have never experienced in any other high end building). Yes, you have to leave the place in good shape, but to scrub countertops with "mild soap" and make sure the faucets don't have water drops seems beyond reasonable and another way for Verve to save money. Overall, I ended up feeling like a checkbook and not a valued tenant living here and am glad to be moving out. I would look elsewhere in the area before considering the Verve as your top choice. Update: I reached out to the Wecare email weeks ago and never heard back. Not surprised, just wanted to update this group!

I've really enjoyed living here! The property is always clean and well-maintained, and you can tell…read moremanagement takes pride in keeping everything running smoothly. The staff are genuinely amazing -- friendly, responsive, and always willing to help with anything that comes up. It's also a great location if you're working in Menlo Park or Palo Alto. Super easy commute, close to parks, grocery stores, and great food spots. The community feels safe and welcoming, and it's been a comfortable place to come home to every day. Overall, I highly recommend this property if you're looking for a clean, peaceful, and convenient place to live in the area.

Don't rent here if you want to sleep past 6am! My bedroom window is directly above the Dumpsters,…read moreand Monday - Friday, 5 days per week, I wake up to crashing, banging, beeping noises of the Garbage and Recycling Trucks picking up the Dumpsters beneath my windows. It is AWFUL. Not once have I been able to sleep through this BANGING and BEEPING. It is SO loud because the windows are so thin. I've heard from my neighbors that the building south of us (Highwater?) was built more recently and has better windows. If you are not a morning person and you get stuck in unit near the Dumpsters, you will regret it. Thankfully my rental was only short-term (3 months), but I'm still moving out early because it is so bad my for health to not be able to sleep past 6am (I have to work late nights so this was the most awful living situation for me).

My wheelchair was taken from my parking spot by the management, apparently the garbage being from…read more"clutter" is more important than my safety. I've begged to have the pool at the correct temperature. Placed a rug outside my apartment to dry. The dryer is always being serviced, for not drying. Received a text it would be removed and thrown out by 6pm. The security gate community doesn't feel safe when cars are broken into, cameras don't work and property is taken. Manager's response- It should have been in your apartment home! Tired of the harassment and will be ending the leash. Would never recommend Franklin Street OR Irvine Company to anyone. Unless.... 1. Rude management staff 2. Cold pool 3. Non working grill 4. Properties taken 5. Appliances not working Does not matter to you. Then you found your jam! Enjoy.

I am happy to have chosen Franklin Street Apartments four years ago. The apartment location is very…read moreconvenient as I can walk to downtown for fun and daily needs. Public transportation is also available nearby; Samtrans and Cal-train. Very convenient! I also appreciate the fact that not only do I feel safe living here, but the team is always kind and proactive, whenever I have a problem, they respond promptly and resolve the situation in the same manner. I highly recommend Franklin Street Apartments and I appreciate you all Carmen

Super friendly staff who are very responsive and made the move-in super easy! One of the cleaner…read moreapartments I've toured. Location is also great as someone who commutes via bike and public transportation to Stanford. Near grocery stores and other great food options as well! Love the zen garden and there are other really great areas if you need to escape your apartment to do some work. Gated community and have loved the past 3 months since I've been living here.

Lovely little apartment. Convenient location next to grocery, nice garden-like space inside the…read moreapartment. Very friendly and helpful staff. It's about 3 months since I've moved in, and I'm happy about most part. The only downside I can think of is that they have a very old elevator (which is kinda cool).

Do NOT MOVE HERE at this moment in time. . Fairly safe but there are car break ins in this area…read more Have lived in this place for over 13 years. The maintenance team is SMALL but mighty. It WILL take them some time to get to your requests so don't have your AC go out on the summer. You'll have to burn for over a month. Other than that, small request get taken care of fairly quickly and the maintenance team are kind and work extremely hard. These are OLD buildings excluding the expansion apartments they made so please know if you live on the first floor, you will HEAR EVERYTHING. We are dealing with new neighbors that walk around like the Hulk. New buildings coming soon.. They are building ADU'S for incoming residents and this is going to be built in one of the only parking areas available to spouses. They have NO solution on where us displaced tenants will be able to park nor do they care. There's street parking but the times are constrained I believe it says you cant park between 2am to 6am so Im not sure what they expect people to do. Again, I don't think they care which is a slap in the face to long time tenants. New management set up some interesting rules about not being able to rent the clubhouse out for pool parties anymore which is hilarious because now there are MORE parties that last longer than a 4 hour block with loud music. It also seems that over the summer we have a ton of people who DO NOT live here, utilizing the amenities and staying at the pool and hot tub all day including taking up Tennant parking spaces. We have one parking space covered by the rental agreement and the other has to fend for themselves for parking. Multiply this for all of the other spouses/roommates/partners etc.. who the apartment basically told to figure it out. The rent is too high for us to have to worry about anything. The old manager was way better and attentive. Think twice about moving here, especially if you have children.

Privacy issues. They always make some announcements to enter your home. With or without you…read more They just installed Latch system. They can technically lock you out, No keys were provided. Needs battery every year. Safety issues. Stolen packages and vandalized cars 10cars got their tires slashed. I know a guy that got his car stolen. Going thru the train tracks will take at least 10 minutes. No security cameras. Nobody gets caught. It's a trap with the rent. They increase until you will be forced to leave.