This store could get me into some trouble with my husband! I'm definitely a workout-a-holic and have always felt that cute workout clothes will help you get out the door and in the gym lookin' good! I checked out this Biltmore location, and upon entering I was in LOOVE! Lots of great stuff in great colors. I was definitely happy to see clothing not only for yoga, but for running as well. Staff were helpful without being overbearing. I was able to find some great crop pants and a zip up for to and from the gym. Of course, the prices are outraaaaagous but I've found that my high quality work out clothing lasts a lot longer than anything from Target. Plus, this work out wear will keep me looking great beyond the gym too! Now, if only I could justify this to my husband......! read more

This is a great store and the service is spectacular. I purchased several workout/lounging outfits from them because the sales people were so great - thanks Heather! The quality and fit of the clothes is ideal for yoga, gym, or simply relaxing. They also do in-store tailoring for free. I will definitely go back again and again for new gear. read more

You may be wondering why the heck someone from Vancouver, Canada, is doing here, when I live in the home of Lululemon? Hello, sales!! I was in Biltmore for more shopping this trip, and my eyes came across a Lululemon. This is one of the brands that is cheaper up north so I don't usually buy any Lulu when I visit the US. But the sale rack here is huge! Perhaps it's because it's not as big of a part of the Phoenix lifestyle, but I was blown away at the colors/selection that were marked down. Seriously, any size 10 or 12 girls should come here and you'd in heaven! There was not as much selection in my size, but I happily walked away with a few things on sale. Very friendly and helpful service. read more

Today was my first day in lulu lemon with my boyfriend picking out yoga pants for christmas. Lately I have heard nothing but rave reviews about the products so I went in. The store is very easy to navigate, the help is extremely friendly, and the clothes are phenomenal. I am not kidding when I say I put the yoga capris on and it felt like I was wearing nothing, they are light weight, easy to move in, and durable material. I normally would not under any circumstances pay money for clothes to sweat in, but lulu has all that is promised and more (my personal favorite was the Wunder Under) check it out, the Biltmore is pretty awesome as well! read more

I know it is ridiculous to spend $60 on a top for working out and $80-100 on pants for exercise. That said, the products last quite some time, are well worth it and are designed with yoga and running workouts in mind. My workouts range from Bodyrock with tons of jumping and lots of sweating to spin to yoga, so the workout gear from Lulu fits just fine. The tanks don't chafe, the ones with built-in bras actually work really well, and the pants/capris are fabulous. The bags I have purchased through Lulu seem to have been tested by women for a while before finally getting it right with numerous pockets, pouches, and helpfully designed features that make them perfect. I usually get my products from Lulu online but went into the store since I needed some capris before a trip the next day. The capris were a huge hit. I live in Phoenix, and the studio capris were incredibly light weight and a now-everyday wear item. The staff were all super friendly, although also a bit hovering and constantly asking if I needed a dressing room (better than no staff and having to wait for a room though!) The store is well designed with easy access and easy to find sizes and helpful staff in every corner. The stores sometimes have more colors and options than what is online. I didn't see the sale rack, and I need to ask next time! This location offers the free yoga, running, and cross fit classes during the week. The cons: Lulu's final sale items are final sale and non-returnable. So, if you choose something from the final sale, try it on, check for shoddy stitching and anything else funky. The return policy is really strict. An item that was regular price can be returned within 14 days of the original purchase date. All tags must be still attached. From what I read on some of the Lululemon fan blogs, the quality has gone down hill after the manufacturing started in other locations besides the original Canada location. Also bright colors and dark colors have bled. I had a dark Ta Ta Tamer (love the bra!) bleed onto a bright green tank. I also had a pop orange cool racerback bleed onto a towel when sweating it out at the gym. I did follow all the specific detailed laundry rules too! read more

Friendly staff and a large selection of items to choose from. It's a bit pricey however you usually get what you pay for. Well, I paid over $80 for a pair of yoga pants that ended up being see through. I thought that whole error had been corrected but I guess not. Won't be back any time soon. read more

This location is the worst lululemon ever!!!! First staff is apathetic uninterested in customer service !! Second this is what irritates me most is selection is a joke they never have anything !!!!!!!!! Tank tops are a joke why is this place sooooo under stocked ??? I will no longer come here I'm done . Save ur money go to chandler or fashion square ! read more

Quit taking all my money. Seriously. I have to budget now for these clothes, but wow are they worth it. Never have I been a brand-oriented person, and I really don't like paying retail price for anything. But for someone that practices yoga 6 days a week, these clothes are a must. They fit perfectly, don't bunch in weird places when you're upside down and (maybe least important but worth mentioning) they are super cute! Honestly the most sturdy, comfortable, built-for-women activewear out there. Believe me, I've waivered and gone through the "I'm just gonna get the cheap leggings at Target" argument with myself. But imposter versions fade and rip after 2 months; it ends up costing the same. If you don't practice that often, maybe you don't need the investment. But if you're a regular yogi, shop here. read more

Visited Lululemon today at Biltmore to check out sports bras. Wow, one blonde staff person on a power trip rude and not friendly. Luckily other staff person Christine very nice and helpful. Sad that one bad apple can turn you off to shopping at this location. read more

Even during the holiday rush, the staff is more than willing to help you with your selection. Keep your tags- you can only return with a gift receipt and the tags still on! read more

Hard for me to buy something if you don't cater above size 10. I guess that's just your thing--so for that, I'll just give you 2 stars, since I can't really speak to the quality of your clothes, as I don't wear below a size 10. read more

So I finally checked it out over the weekend, great customer service. One of the associates took the time to tell me all about yoga and the classes that they have. Leaned something new, Not only are there yoga classes on Sundays in the park, but there are also other classes available Monday and Tuesday ( not Yoga ) I think it is amazing for them to do such a courtesy! I've only tried yoga once in my life time, it was some kind of sweat box yoga, which I felt like I was dying! I'm excited to check out yoga in the park! read more

I was very excited today when I walked into this lululemon and found WHITE pants. Apparently this is what they do in the Summer. I'm usually only looking for pants in the Winter, so I had never seen this before. YAY WHITE! This is the only lululemon I have ever been to that has its own restroom. The restroom was nice, and the sign on the door is hilarious, but the smell inside was seriously overpowering. I think an air freshener factory exploded inside. My lungs felt compromised. *cough* The staff were friendly and helpful and the store was very clean and tidy. read more

The people who work at this location are great. Everyone is super friendly, very helpful, and just easy to talk with. Their free classes and activities are a great way to be active. Sunday yoga is awesome, and has grown tremendously since I started. Run club is a great way to get out there and start running, and everyone is very nice and motivating. And I've heard nothing but great things about the Crossfit class on Tuesdays. Pretty much, I love Lulu Biltmore. read more

Im a true blue lulu :-) super friendly staff.. awesome storefront.. and of course, lulus rocks..

Have you ever been a bit overwhelmed or intimidated walking into a lululemon store? Not here. Staff like Monica are kind,friendly, and helpful in ways that tell you your needs-and being truly happy with the product-are more important than just pushing product sales. Monica is the most courteous, business savvy pro I've ever worked with at Lululemon whether it be by phone or in stores. Here's hoping Lululemon places Monica in a role that leverages her business expertise and models excellence in customer service to all lulu employees. read more

Although I have known of Lululemon for quite sometime, yesterday was my first time visiting one of their stores. TOTALLY great stuff. SUPER friendly staff. FABULOUS athletic wear. Basically this store carries clothing that you can workout in but that's nice enough to go from say a workout to lunch. The various materials dry quickly so that you aren't wearing a sweaty outfit for a lunch date. And oh the materials...SO soft! They even have TALL sizes in some of their top selling pants! One pair I tried on were SO long that they extended PAST my toes two-fold! (I'm just shy of 6'0 feet tall) I was told their clothing does indeed run small so if you are an 8, a size 10 might be a better fit. But when I tried on a larger size it was actually too big, so perhaps it depends on each individual woman. Bottom line...if you haven't been here before...GO! Its an athletic girls DREAM! read more

This review is based on my husbands experience. He visited Lulu over the holidays to by me a gift from our two year old daughter. He was not greeted when he entered the store and not one employee offered help while he was shopping. As he found a shirt my daughter took off and he had to put the shirt down to go chase her, once he got her under control he proceeded back to the shirt he laid down. Then, one of the employees rudely asked him "are you going to get this?" (Implying he was just window shopping) He replied "no." He then finished his shopping and purchased over $200 on a pair of pants and a shirt (which I live by the way). But I will be taking it back because of his experience and repurchasing it online. I have worked in customer service for over 10 years and this type of behavior is unacceptable, and I'm sad to hear about how my husband was treated. I also understand that is can be very hard to shop with a toddler, I wish the employees would have seen his struggle and at least offered some type of help. I will not be shopping at this store. read more

Love the brand, dislike this location. The employees act like they work at Saks Fifth Ave with their uppity attitudes. Hey guys, you're all making minimum wage and selling clothing so let's get some customer service training! I suppose I didn't have enough Louis Vuitton on that day. No matter, I'll use my loaded gift card on several items on the website. The store associates referred me there when I asked about different size availability and didn't offer to call other locations or order what I wanted from the store. Lazy bratty kids read more

Lululemon makes a high quality product but I only wish their staff represented the same level of quality. We have spent thousands at this particular store, and normally it's a good experience. The staff usually isn't very outgoing and cluster around chatting with eachother which isn't a huge deal since I prefer not to be bugged while I shop anyways. Where I do expect better service from staff is when I have a specific customer service issue. Tonight (12/20/13) we entered the store and explained to the sales clerk, Angela Russell, that we would like to exchange a pair of pants that was purchased as a gift but did not fit right. The waistband of the pants felt tight and different than some of the other pants in the same size. Since these pants were also a gift, we cleanly cut away the tag and kept it so that the price wasn't on display to the person we were giving it to (or those around them when they opened their gift). We had no intentions of needing to return these pants with the consistent fit that other lululemon product offers. We were told by Angela (who turns out to also be the STORE MANAGER) that she "could not" accept the pants because the tag was removed. Mind you, the pants were never worn other than trying them on, still had the original fold and creases, and were purchased just a few days prior. We explained that we understood this was their policy but were looking to do a exchange for greater value (we had additional clothes we wanted to buy) and that the tags were removed because it was a gift. Angela continued to talk to us and asked repetitive questions about our purchase, while always coming back to the same excuse that she could not take the pants back. I'm not sure who trained her as a Manager, but her way of dealing with our request was extremely poor. I began taking offense to the fact that she was standing there talking to us in front of other customers as if she was offering a solution, but rather was talking us around in circles perhaps waiting until we'd get tired and leave. I expect a store manager to either offer a compromise or solution to the customer or inform the customer of the strict return policy and leave it at that. There is no reason whatsoever to waste a customer's evening and belittle a customer for simply coming into a store and requesting an exchange. We have gone to this store (and many others in AZ and CA) and have even taken back worn yoga pants that we felt were a little too see-through when bending over in them with NO QUESTIONS ASKED. There is absolutely no reason that a pair of BRAND NEW loose-fitting men's pants couldn't be taken back and either defected out (we did complain the waist band felt awfully tight compared to others after all) or re-tagged and put back onto the shelf if they were deemed to not be defective. When I asked Angela for the name and number of her supervisor, she replied that she was THE Store Manager and the only point of contact above her was Lululemon's "Guest Education Center". I find it very hard to believe that there is no one overseeing Angela's performance as a Manager other than a corporate hotline. Either way, I'd love for someone at LuLulemon Corporate to contact me and tell me that this particular manager handled the situation to their standards. If so, the future isn't looking so bright for lululemon regardless of how great their products are. At the end of the day, one employee that you PAY to MANAGE and provide CUSTOMER SERVICE, ruined your brand for a pair of loyal customers that have already spent several thousand dollars and had no reason not to spend thousands more... until tonight. UPDATE (12/21/13) - Brought the pair of pants to the store at Fashion Square Mall and was able to exchange the pants for a jacket with no questions asked! I was in and out in 5 minutes despite the store being completely packed with Holiday shoppers. In less time than my experience above, I was able to leave satisfied and I spent an additional $50. My advice to shoppers that want to purchase lululemon product...head over to one of their other locations, particularly if you need to be helped in any way. My advice to Angela Russell (Store Manager of the Biltmore location)....see if your company offers a Management Education Center and take a few courses in Customer Service. read more

Although the stuff is pricey I LOVE lululemon. Its definitely stuff that you can wear even when you're not at the gym. I picked up a great jacket which is great for early AZ morning trips to the gym. And I won't feel bad putting it on after yoga! Perfect for the active girly girl, so fellas, stop in and get something for your lady. I think some of the stuff runs a bit small, but no surprise since its an upper end store for fit people:) read more

I live up in North Scottsdale but will always come to this location for the friendliness and professionalism of everyone at this location! I was blessed with a day making random act of kindness here for having been stolen from. The store has a great vibe because of the outstanding and knowledgeable people working there! read more

How can I complain, Lululemon is the best! Service was excellent, there has never been a Lululemon store that I've disliked

I walked into the store today to get some leggings and what not and did not feel a friendly vibe. I got a greeting from a blonde gal, but other than that, that was it. She was kind of helpful, but let's be real, be friendly and be nice. I felt like everyone that worked there today didn't want to A) be there, B) be helpful, or C) all of the above. I work with people everyday and it doesn't matter how my day started, I leave whatever is going on at the door. I would recommend going to fashion square or the quarter or matter of fact, just go to the outlets. read more

while the product is great the service at this location is the worst service i can remember receiving from any merchant. I legitimately stood in the middle of the store for around 10 minutes waiting for someone to help me or at least greet me. My wife came in to return some items and even at the register the employee was flat with no enthusiasm read more

I don't understand the negative reviews. I've never had a bad experience here. Lots of options and if they don't have it, they'll be more than happy to order it in JUST FOR YOU. Everyone is super friendly and happy. The clothes fit just fine if you get the right size- if you don't know, ask!! There is no shame in being a different size than the models or the mannequins. It's a nice store and the outdoor mall aspect is perfect for Arizona. Sales staff is great and informative. Thanks Biltmore for the good times! read more

Working at a dance studio I can almost get away with just wearing Lululemon everyday, all day. Their clothing is the highest quality. I've worn my Wunder Unders at least twice a week for 3 years now and they still look great. If you can afford it do it and if you can't afford it do it anyway, like me! read more

Stopped by on my way home from work one day because I'd never had a bad experience in a Lululemon store, but saw this particular location seemed to receive a lot of bad reviews. After stopping in, I couldn't imagine why.. I was greeted immediately and was offered plenty of help and insight on items i was looking for. I cannot remember her name, but the associate that helped me (started with a "B") was top notch and very helpful and friendly. Also as mentioned before, if they do not have what you're looking for in their great selection, they will be more than willing to order it in for you. I would not hesitate to return to this location! read more

I had never purchased anything from lululemon until earlier this year, mainly due to the price. Yes, their items are pricey, in fact yesterday I spent $130 on a t-shirt ($54) and shorts ($68). My thinking had always been, I am only wearing workout clothes to work out in, so about an hour a day a few times a week, so why spend a lot of money on them. My work out clothes had always come from Old Navy or Target. But there is a difference between clothes from those stores and clothes from lululemon. I'm not knocking Target or Old Navy, I still shop at both stores, and on the same token, I don't exclusively shop at lululemon, I can't afford. I may sound weird, or elitist or whatever, but their clothes are worth the price. The way they fit, they way they look, the way they feel. It's just better. Additionally, their service is better. Can you go to a store like Target or Old Navy and ask for suggestions on what to shirts to wear to run in that won't chafe under your arms, or what shorts to do yoga in that you don't have to worry about mooning someone when you're in downward dog? Most likely not, but if you do it's probably more luck of the draw, rather than proper training. I've been to this store several times as well as various other locations and the staff is always extremely friendly and knowledgeable. My questions have always been responded to with answers and suggestions and never an "I don't know". Another big plus is that alot of their clothing is nice enough to wear outside the gym or yoga studio with jeans or slacks, without looking like you either just came from , or are about to go to work out. Definitely a lulu customer for life read more

I live in Flagstaff and have been putting off getting my pants hemmed for years. Finally I went in with 8 pairs of Wunder Unders to be hemmed. The associates working at this location are amazing! They were all super friendly and nice and took the time to have me try on every pair of pants to make sure they were measured appropriately. It was right before Memorial Day weekend, so I assumed it would take longer than usual to get the pants back (I wasn't in a rush, regardless), but the pants were shipped to me via FedEx and arrived less than one week after I dropped them off. The manager even enclosed a handwritten thank-you note with the pants. :) So not only are these guys friendly, they're efficient as well! The hemming is perfect, and I'm looking forward to wearing my improved pants! Thanks guys! read more

I think waiting for 10minutes looking through all the mens section while the store had 1 other customer in the register while the rest of the 4-5 "educators" were in the fitting rooms talking about their weekend while I struggled to look for the items I needed and clearly needing help without any educators coming to me to ask if I needed help more so not even a greeting from ANY of the educators that I can visibly see within my sight tells me everything I needed to know that this is the first and last location I will ever come in to. I did get an educator after 20minutes of looking for the items that was not in stock so that was nice, BTW one of the educators did not have a mask on (gurl you know who you are) but I guess she must've left it in her weekend trip or CLEARLY passed through the front store where masks are available and she must've been blind. I don't want to assume, but nevertheless - hope y'all get your customer experience together because this was honestly the worst location I have ever been to and I've been in many locations internationally and eeeee this is not the place. read more

Such great customer service at this Biltmore location! It's like having a personal shopper. Wonderful employees and super comfortable clothing, I use mine for running and feels great. The jackets are so slimming and nice enough to wear at other times aside from working out. Well worth the price tag! read more

I love their clothes, especially their running skirts. I must have over a dozen of those. Their clothing is high quality and lasts forever. I have stuff I bought from lulu over 6 years ago and still looks brand new. I also want to point out that I wear my athletic clothing hard so for them to last this long is insane. The only down side is I really dislike the studio III pants. I was obsessed with Their I and II and have 5 pairs in all colors. But sadly the studio III are more of a skinny leg fit and less of a boot cut. All that aside it's still a wonderful brand!! read more

I just started purchasing these products after a friend bought me a gift there. The clothing fits well, with the exception of the tops with built in bra tops. The skirts are cute, so I have bought several colors. I joined the band wagon, and bought one of their workout bags. The staff was friendly. My biggest complaint would be, though, that it is pricey. They do alter for free, and when I had a seem open on a pair of pants, without a receipt, they let me pick whatever replacement pair I wanted. read more

I cannot believe I never wrote a review about LuluLemon, especially b/c I come here, all the time. I lost my LuluLemon virginity in 2014 when I just casually walked in wanting to try their pants. I have been working out in leggings that I purchased from VS & I love them, just not the best to workout in. My first visit there, the girls were so nice, I bought pants & a sports bra, the TaTa Tamer. I loved my new workout clothes but a few weeks later, my sports bra (the clips in the back) came loose. I called LuluLemon & they exchanged it without a problem. They say they stand behind their product & gave me no trouble to exchange it. I went back a few more times & bought more workout clothes, all which I was very pleased with. I love this place! read more

This place is a yogi and yogini's delight. Similar to Lucy stores but has selections for men. Not cheap but the selection and quality are great. If you're looking for workout clothes or equipment they've probably got it. The staff are super helpful and they offer interesting activities such as yoga classes or even hiking. Have been to a few stores across the US and have never had a bad experience. So glad it finally made it's way here. read more

Most comfortable workout clothes that I have ever purchased. Customer service is great.

Love the quality of Lululemon and the commitment to fitness by giving free Yoga and Running clubs to public.

Loved this Lulu!! Staff was so friendly and the store is huge! Very well stocked and everything! Go here!

Nice staff and great clothes but HORRIBLE return policy. No returns after 14 days. No exceptions. I won't be buying there again.