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Las Vegas, NV

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Lululemon Athletica

3.4 (75 reviews)
Closed • 11:00 am - 8:00 pm
Updated over 3 months ago

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I recently came across some deeply troubling information about Lululemon, including allegations that the company intentionally chose a name with multiple L's to mock how some Asian individuals might pronounce it. There are also claims that the brand has expressed preferences for a certain "type" of customer. These revelations are completely at odds with my values--I believe in treating all people with dignity, equality, and respect. As a result, I chose to return all of my Lululemon items. I visited the same store where I originally made the purchases. All items were unworn, unwashed, and still had their tags attached. I had the original card used for the transaction, along with a clear photo of my receipt. While I didn't have a printed copy, the image contained all the details needed to verify my purchase. The employee at the register was kind and offered me a store gift card, which I politely declined. She then called over a man named Joseph Griego, who introduced himself as the highest-level manager. I later learned he is actually the assistant manager--something that felt misleading. He refused to accept my digital receipt, stating, "This could have been altered." When I asked for the names of the store and district managers, he refused to provide that information. It's unclear why those names are treated like a secret when these individuals work directly with the public. I also asked him to show me where in the store's policy it says that digital receipts are not accepted. He couldn't. Yet, he still asked whether my receipt had been emailed to me. According to Lululemon's own return policy (as stated on their website): "Product must be unworn and unwashed, with the hang tags attached, in original packaging (if applicable), and accompanied by proof of purchase." I met all those criteria. Despite this, I felt I was being profiled based on how I was treated. As someone who works in retail, I understand what's typically required to process a return, and the level of discretion store employees can use. Joseph was rude, dismissive, and made no effort to understand or resolve the situation. His behavior reflected the very culture I am speaking out against--one of arrogance, exclusion, and entitlement. I've since filed a formal complaint and was thankfully able to process my return over the phone with the help of a representative named Alexia, who was kind, understanding, and professional. I strongly encourage others to think carefully about the values they support when choosing where to spend their money.

Logo keychain
Yvette C.

6/18/23 2:30pm Customer service is almost non existent. I've been shopping here for years and it's slowly been declining. Literally 3 staff members were just hanging out talking. I "almost" felt like I was bothering them when I approached them with a question lol Plenty of merchandise so that's good. I bought a crossbody and a super cute keychain but i don't think I'll be back and I don't suggest this location.

All the people waiting
Desiree B.

This store is over doing the social distancing. There's is a long line outside and NO one shopping , a few in dressing rooms . Get it together LuLU. This is dumb.

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I loved this store. The workers were super sweet and friendly, Lou helped my daughter find the bag that she has been wanting.

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Ask the Community - Lululemon Athletica

Review Highlights - Lululemon Athletica

“There were 4 employees (2 men and 2 women) working at the time and they were all HELPFUL.”

Mentioned in 3 reviews

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