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    Lululemon Athletica

    3.4 (75 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    I recently came across some deeply troubling information about Lululemon, including allegations that the company intentionally chose a name with multiple L's to mock how some Asian individuals might pronounce it. There are also claims that the brand has expressed preferences for a certain "type" of customer. These revelations are completely at odds with my values--I believe in treating all people with dignity, equality, and respect. As a result, I chose to return all of my Lululemon items. I visited the same store where I originally made the purchases. All items were unworn, unwashed, and still had their tags attached. I had the original card used for the transaction, along with a clear photo of my receipt. While I didn't have a printed copy, the image contained all the details needed to verify my purchase. The employee at the register was kind and offered me a store gift card, which I politely declined. She then called over a man named Joseph Griego, who introduced himself as the highest-level manager. I later learned he is actually the assistant manager--something that felt misleading. He refused to accept my digital receipt, stating, "This could have been altered." When I asked for the names of the store and district managers, he refused to provide that information. It's unclear why those names are treated like a secret when these individuals work directly with the public. I also asked him to show me where in the store's policy it says that digital receipts are not accepted. He couldn't. Yet, he still asked whether my receipt had been emailed to me. According to Lululemon's own return policy (as stated on their website): "Product must be unworn and unwashed, with the hang tags attached, in original packaging (if applicable), and accompanied by proof of purchase." I met all those criteria. Despite this, I felt I was being profiled based on how I was treated. As someone who works in retail, I understand what's typically required to process a return, and the level of discretion store employees can use. Joseph was rude, dismissive, and made no effort to understand or resolve the situation. His behavior reflected the very culture I am speaking out against--one of arrogance, exclusion, and entitlement. I've since filed a formal complaint and was thankfully able to process my return over the phone with the help of a representative named Alexia, who was kind, understanding, and professional. I strongly encourage others to think carefully about the values they support when choosing where to spend their money.

    Logo keychain
    Yvette C.

    6/18/23 2:30pm Customer service is almost non existent. I've been shopping here for years and it's slowly been declining. Literally 3 staff members were just hanging out talking. I "almost" felt like I was bothering them when I approached them with a question lol Plenty of merchandise so that's good. I bought a crossbody and a super cute keychain but i don't think I'll be back and I don't suggest this location.

    All the people waiting
    Desiree B.

    This store is over doing the social distancing. There's is a long line outside and NO one shopping , a few in dressing rooms . Get it together LuLU. This is dumb.

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    18 days ago

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    3 years ago

    I loved this store. The workers were super sweet and friendly, Lou helped my daughter find the bag that she has been wanting.

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    Page 1 of 2

    Ask the Community - Lululemon Athletica

    Review Highlights - Lululemon Athletica

    There were 4 employees (2 men and 2 women) working at the time and they were all HELPFUL.

    Mentioned in 3 reviews

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    Maddy & I were invited to an event for La Mer. They had a private room set up and we were able to…read moretry different products and ask questions. We had a great time and bought a few things. If you get the opportunity to attend an event go!!! It's awesome. Thank you to our host Rocio and the other ladies who helped. See my pics

    I hadn't been to nordstrom in so long. I always thought this was the place to go if you want…read moresomething really special. I was struggling finding what I wanted in other stores, and finally had a chance to go here and they had a much better selection than other places in the formal wear category. Despite the better selection over other stores, I was surprised that the items although nice weren't as maybe fancy as they used to be. Maybe there's an area I missed in the store. I had an amazing person help me in my dressing room in the house of cb area. She was so helpful getting me in and out of dresses, and just had a great positive energy. I ended up finally finding a dress for my reunion. One thing that to note, is that it's frustrating the amount of scent pumped in the air. My hair was saturated with it, and the clothes I bought had to be aired out in my sunroom for a week. I think a lot of stores need to realize after shopping we dont need to smell like a mix of all the stores we enter. Nor do we want our clothes to smell like them. Chemicals that last that long are so toxic, and they should aim at healthier practices. Also their long dresses are all made for models. I didnt see any petite sized formal dresses for shorties like myself. I needed to get my dress altered. I do know they have an alterations department, however I have a seamstress close to home that is more in my budget.

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    Lululemon Athletica - sportswear - Updated May 2026

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