Luigi's is a hit or miss with the quality of the food they serve. The spaghetti, when cooked fresh, and correctly, is amazing even if the sauce does come out of a can. In my opinion, it is the best spaghetti sauce you can get from a restaurant in this area. As for the main plate they offer, pizza, is absolutely horrible. I never liked it my whole life, but it is a good last resort if you are hungry for pizza and cannot get it anywhere else. It tastes very fishy, and the crust is overly thin, soggy, and/or overcooked most of the time. Luigi's does not cut large pizzas in triangles and instead they use square cuts to make a large pizza look bigger than a medium when it is the same size when mediums are cut into triangles. They do not fill up large appetizers more than a small but instead just give you a large container that is not even half full. The bottom of the container is usually still visible, so they just charge more money for the same portion of food as a small. The spaghetti sauce unfortunately does not save the pizza even though it is on it. The sandwiches you can get here have bread that is tasteless and sometimes hard and inedible. Sometimes Luigi's does not change their fryer oil/grease and foods are sometimes undercooked, overcooked, or frozen. One of my friends has the same problem here. The pizza here is not even average because the crust does not taste like pizza should at all. It is two dollars per additional topping on a calzone that already cost ten dollars just for cheese in it. As for customer service, The staff that waits on you at the restaurant are extremely nice, they and the delivery people are the individuals that make me want to eat there again. The food is tolerable, and the customer service is acceptable which is why I continue to eat there. Ultimately though, I am disabled with severe developmental delays and am unable to cook many things for myself and am a resident of Boonville New York which is the home of this restaurant. Boonville does not have many options for restaurants and this one has me hoping someday Taco Bell or McDonald's will open up here. I do not approve that they take their servers and drivers tips... My friend that used to work as a delivery driver there told me this. My friend confronted the owner stating he needed money to save up for a large purchase, but the owner was careless, so my friend quit. Luigi's already charges double what other places charge for delivery, to everyone. That is not a fair price because the only reason they are doing that is because they deliver up to twenty-five minutes away. They need to charge delivery fees based on mileage if they are going to be delivering food that far out. The ridiculous fees for delivery because of the delivery radius is not their only problem. Luigi's also charges you for using your credit or debit card and they also do not honor any coupons they give out. They say that they have discontinued the program once you collect enough coupons from buying pizza. Detailed receipts are not given so you never know the exact details of the transaction. This is very inconvenient because you may want to go back and look at your physical receipts to see what exactly you purchased and/or to see if something was actually taken off your bill. For example, if I order a spaghetti dinner, I usually do not get a salad with it because I tell them to exclude that from the dinner. A salad usually comes with the spaghetti dinners including garlic bread and one giant meatball. If I do not want something it should be taken off my bill, but it seems the bill remains as much as it is with the salad. If the receipts, they give you are not going be detailed, then there is no way to know anything about what they have purchased. Sometimes people keep extensive details on what led up to the amount that they paid for something so they can have a much clearer picture of their bank accounts, so they can better budget their money by making better financial decisions. Every other business l gives out receipts that have the exact charges listed on it. I had spoken with one of the employees on the phone when I was placing an order one day and they even complained about the POS system being poor. There was another day where I had placed an order and the new girl that was hired had a tough time with the POS system that she messed up my order and she had to call me back to cancel the transaction. That took a few days to come back in my bank account, so I had to spend twice as much that day just to get my dinner. I will say on a 'positive' note, the food is usually much better when you eat at the restaurant rather than delivery of which I assume is because they know you can send it back to the kitchen. Luigi's generously donates food to first responders once in a while, as well as holds free holiday dinners for those that cannot afford. Unfortunately, they do that just to make themselves look good. It costs above average for food that is not. read more
