"Wow I don't even know how to tell you how bad my very first experience was with this business…read more On Friday sept 6, 2013 I dropped off a pair of suit pants my husband needs to wear to a wedding, yes tomorrow, sept 14, 2013. I was told that his pants would be ready on Monday sept 9,2013 after 4pm, great I loved this. However upon getting there on Monday the 9th, my pants were not there, on Tuesday after 4 they were not there, on Wednesday they were not there. I asked the innocent clerk to have them back in the store with Thursdays delivery, to have them delivered to the store dirty or clean, whichever so I can get them cleaned by a different dry cleaners by sat for the wedding. Having said this, the innocent clerk said, "I feel the need to tell you the truth, the owner Mr x. is going thru a nasty divorce and his dry cleaning machine broke down and doesnt have the money to fix his machine, and he now has brought all the clothes to be dr cleaned to omega cleaners in east Longmeadow and has a contract with that owner, but doesnt have any money to pick up the cleaned clothes there either" i did however manage to get the owners cell phone number from The innocent clerk, I left him over a dozen messages within 24 hrs but to no avail would he respond with a phone call back to me, nor would he meet me at omega cleaners to give me my husbands pants. Omg I just cannot believe that this man does business like this, just way too much stress. I then called omega cleaners to beg for my pants and they stated their contract was with mr x. and they could not release the pants but on to him. I then drove the 10 miles to omega cleaners in east Longmeadow and begged for my pants, We did get them we paid $10 for cleaned pants from them, when they should have cost me $7 from caristo's cleaners in Ludlow, was glad the stress was over but will NEVER GO TO CARISTO'S again. If you are unlucky enough to not get your clothes you need from them this week, call omega cleaners in east Longmeadow Good luck One Unhappy customer hope this helps many people

Overall, recommended. Thoughts:…read more BAGS, NOT WEIGHT: Unlike other services I've used in the past, who "weigh" your clothes, LP charges a flat fee per bag - so whatever you can stuff in their large bags is $20 per bag. I like this system a lot, as I don't have to worry about certain items being more expensive and I know what I'm going to be paying without waiting for someone to come and weigh everything. My husband and I have done some testing and found that the bags come out to a little under twice as much cost as doing the laundry ourselves at the laundromat. It depends, though, if that time is worth it to you. It is to us. ONLINE ORDERING: They have a nice online ordering system. You can specify days/times and locations for pick-up/drop-off. On that first menu, they also have additional services for around $4-$6 fees such as stain removal, special delicate wash, same-day service and other things I've apparently never used because I can't think of them. SERVICE: Service has been prompt. Clothes has been delivered well-folded, although packed in a plastic bag rather than a paper bag (so things do get wrinkled) and nothing lost as of yet. I order the unattended drop-off/pick-up and I like that I get email notifications when that has happened. If it is a day I'm off work, I actually do head home to bring in the laundry (tip for management if you are reading this - putting undergarments somewhere hidden would be appreciated; the bags are clear!) UPDATES: *March 2016: So far great service. Highly recommended. *July 2016: I've had two white items come back recently with stains. A few days later: Good response from Laundry Party (Ben) via email that attests to how much they do seem to care about customers. For me, I haven't been able to reach them via phone, but email was prompt (between one minute to one day except on the weekends, I think) *August 2016: I'm graduating to more delicate items that I care about; so far, so good.

Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

Wonderful customer service and attention! They are the best…read morein the business. great discounts and turn around time. Highly recommend!

Went there on 2/15/26. I was treated so rudely and with such contempt from the moment I walked in…read morethe door, hadn't even said anything yet, that I didn't leave my items to be cleaned. I will never go back there and would not recommend this place to anyone else.

Have been using Belmont Laundry for many years. You can always count on them. Expensive but good…read moreservice.

I am impressed by this dry cleaning store- I brought in last month a cotton jacket and bathroom…read moreshower curtain that are dry clean only. Both had old stains and they even wet washed it to remove them completely. They go out of their way to get the job done immaculately. Now I can still proudly wear my old jacket which looks brand new.

Since it has been taken over from its previous owner, this place has been on a steady decline. It…read moreused to be a clean place with friendly employees. They have fired the employees and the atmosphere is less inviting with signs everywhere, particularly those blatantly stating that change machine and restroom are for customers only. Also distasteful are signs stating that the premises are under video surveillance. Locks are now electronic, and the office area has curtained windows, adding to the less than friendly feeling. There is no one there to keep the floors clean or make smaller change for the machines. The television is no longer on, there is garbage and dryer sheets all over the floor. Frequently the machines are out of order. There are 2 addition issues which are very frustrating, one is that there are few laundry facilities in the area, the other is that the next closest one is owned by the same person.

Teeeee-riffic place…read more My problem: I had just purchased a $140 Calvin Klein red sheath dress for Christmas doings in Arizona. It looked lovely on me! I wore it only twice. Then, a big grease splatter pockmarked the front on Christmas Eve... I couldn't even wear it on Christmas as planned. Without thinking, I dabbed a tinnnny bit of water and Dial soap on a washcloth and tried to wipe some of the grease away. It dried overnight and in the morning, I was met with a large water stain that had eclipsed the diminutive grease spots. I knew it was dry clean only, but I had no idea that this would happen! I was heartbroken. I flew my damaged dress back to MA and brought it to Five Star Cleaners. The two older ladies at the shop complimented me on the dress, and said that they'd try their best to eliminate the water stain, as well as the grease spots. Nothing could be guaranteed, of course, because water stains are notoriously difficult. Because of the holidays, Five Star was a little backed up, but I was in no rush. I just wanted my dress to be "fixed." Fast forward about a week later (I forgot to pick it up a few times), I dropped in again to retrieve it, about 5 minutes before closing time. I didn't have my receipt, but the gentleman was able to look up my information nevertheless. He hung my red dress up for my inspection and WOW! not a trace of grease or water stain to be seen! And here I was, imagining that I'd have to dye it purple, or buy another $140 dress to replace it. Obviously, I'm super excited that for less than $15 my damaged dress was returned to like-new condition. I highly recommend Five Star Cleaners for dry-cleaning services, but they also do hemming, repairs, and more. They are honest and straight forward, and do not hesitate to convey their prognosis of your problem. If they can fix it, they will try. If it will be expensive, they let you know up front. I'm so very grateful that they were able to rescue my dress!

I used this cleaning service on the recommendation of a relative. I had 2 comforters cleaned…read more(Queen and King). It was expensive at $40.00 each but I needed them done quickly. I picked both up about a week or so after due date. One was extremely wrinkled which I wasn't expecting at that price point nor from a professional service. Of course, the fabric and late pick up may have contributed but I've had the same comforter cleaned before at half the price without wrinkles. Not sure what happened this time around and will seek other options in the future.

An establishment where clothing, bed linen and other cloth items are cleaned to be clean, yes? Not…read morethis place. The machines aren't cleaned and not more than 75% of the washers and dryers are working. There are signs taped to the machines stating the machines don't work. Can someone tape signs to the other machines that don't work?! Including the dryers!! The cost to use one of the washing machines was $7.33. The ATM was right next to the door, if that's not a warning to stay out, what more do you need? If negative stars were possible, this rat trap is deserving.

I like the hours and the play area. The place looks clean. I give it four stars only because i…read morecan't use my debit card to add money to my card. I can only add cash. There's an atm in there but that charges a fee. Other than that, i like this laundromat. I am interested in the wash fold dry service.