I loved this place until I went for dinner on a Sunday night and after almost finishing eating i looked over and a roach was making its way down the wall and on to the table. My boyfriend quickly killed it and we let the waitress know and all she had to say was oh sorry. No discount no nothing...just sorry. Really???? I will never eat there again. If there are roaches climbing around the dining area no telling what is in the kitchen. Truly disappointed and disgusted!!! read more

I've been looking for a good diner since I moved here from the east coast, and I'm happy to say I've finally found one.

Walked in at 10:30 pm, sat down and waited 20 min before we even received our drinks. Tables and the floor was disgusting but we still decided to give it a try. The waitress apologized for the mess but not for the bugs that were flying all over. We ordered our food because there wasn't a lot of other choices in town and it was the worst decision we ever made! Once we were finally were able to order another table of four sat down across from us which only made a total three tables of people in the restaurant. Needless to say the table that ordered had their food before us. The waitress finally came back and said that she apologized for the wait and she was giving us a discount. We haven't complained one bit and said it was fine. Fifteen minutes later she came back and apologized again. We then asked her if they had even started cooking our food yet, she mumbles and we said it was a yes or no question. She says no, so we got up and left after one hour of nonsense! If I could give this place a minus Star rating it would be too good for them! read more

Place is kept as cold as a meat locker. My bacon and eggs were cold before they got to my table.

Totally unassuming place! Was recommended as good home cooking and it far exceeded our expectations!! We started with the Trio appetizer and enjoyed the fried pickles, beans and mozzarella cheese sticks. Before we could get too far into the appetizer, we welcomed tasty dinner salads. Then came our meals. Wow! The chicken was juicy and tasty! We were on a road trip when we came thru, and will definitely keep it in mind next time we are in Rogers. Candace was our waitress and she did a great job of taking care of us. All the staff was very friendly and nice! We had gone to a few restaurants on our road trip, and our son said this was one of his favorites. He said it was Outstanding!! read more

This place is a lie in a diner. I find so many folks in town rave about this place. They claim most everything is homemade. I am from the south and I will tell you that is a lie and false advertising. Everything taste like prepackaged food you would eat a place that charges less. The staff aren't extremely professional looking, the food should be priced half at what it is, and I personally haven't been in this place for three months or more because of my experiences here. read more

Breakfast is easily my favorite meal of the day and Lucy's does breakfast so well! The hash browns are probably my favorite component of their breakfast; they're huge and have just the right amount of crisp. I usually order a plate with hash browns, eggs, bacon, grits, and toast, but the pancakes are great too! Just make sure to visit on an empty stomach so you can enjoy everything! read more

My husband and I visit Lucy's regularly. He loves their double cheeseburger and the mounds of fries that come with it. I expect better because we usually get better service and food. I've noticed in our visits there a person I thought MUST be the owner of the location would park right next to the building and even had "his" parking place blocked off so that no one EVER parked there. And also, he would stand in the way of the employees tthat were trying to get food out to customers or do other annoying things like throw a giant box out of the back room which hit the floor with a LOUD BOOM, making everyone in the place REALLY jump. VERY ANNOYING! Later he proceeded to spray what smelled like bug spray in the drink prep area right behind me as I was walking out. I asked who he was and found out he is the Manager. You'd think he'd be better at customer service! Over the past 1 1/2 years we usually go to Lucy's at least 2-5 times a month. We've gotten to know many of the wait staff and look for our favorites to sit in their sections. This time we didn't get one of the "known" wait staff. I was about to get up and get myself some extra napkins (my grand kids were with us), and refill my water and grand daughters sprite. The fries were almost inedible with so much salt! My chicken salad sandwich was supposed to be on toasted bread but it was not....white and soggy. Grand daughters french toast was pretty badly burnt on the edges. Hubbys burger was good but salty fries, grandsons silver dollar pancakes were great. If this was our first visit----we would NEVER return. But since we know it can be better we will probably go back sometime but it won't be soon! read more

When it 1st opened,I had a feeling they wouldn't last.Food was always cold(breakfast)But when they finally got the right cooks and servers trained everything was wonderful.Very friendly place to eat and relax(other than ruch)Been there many times and will continue to eat there,hope they don't out of business. read more

I have eaten here several times, the food is decent diner style food, I love diner breakfast of steak and eggs. I always ask for my rare steak on a separate plate, My steak has had to be sent back every time because it would show up on my plate making my hash-browns soggy and pink. I have had several servers, all presented with an irritated tone when asked to fix my meal the way I asked. Although the meal has always been redone for me, I feel as though the servers wanted to express to me their discust with the break from normal routine. Even though I knew I would have troubles with my steak I kept going back, the food is pretty good. About 3 or 4 months ago my wife and I came into the restaurant around 2am, there were two clerks that I remember, one was busy mopping floors the other clerk did absolutely nothing for the 5 minutes I waited for service, We were one couple out of three couples in the store, we got the standard greeting, "Welcome to Lucy's" and that was it, we wound up leaving without service. Okay, that hurt my feelings because I just liked the food and atmosphere and I felt like It was becoming "My Place". I told myself I would not go back, but I did, my brother, who introduced me to the place decided we should give it another try. We walked in the door and got our greeting, we sat ourselves at an open table, as directed, and started timing the response. After the first several minutes of waiting, while someone, who appeared to be an owner or manager, had his face in a register standing next to a server who was politely just staring back at me smiling, my brother and I began noticing that one manager type person and two server type people could have at least spoken to us. We sat at the table waiting for a menu, a glass of water, a simple, "we will be with you in a moment" - - - We left the store eleven minutes after we sat down. My brother thinks it is because he was wearing a retired military hat, he is just sure they don't support our troops, I just know every time I visit now my opinion lowers by leaps and bounds. Hey owners, I would mandate some simple customer service training for you and your employees. read more

I stopped by for a late nite meal and after food arrived a cockroach ran across my table. I pointed it out to my server who responded "we don't charge extra for that". Not quite the response I was looking for. Needless to say, I will not return to that 24 hour roach diner. read more

Went here twice, both times eggs were under cooked. Same thing happened to others in my party as well. It is nice to have an all night diner this close to downtown Rogers though. read more

Service and food is outstanding at Lucy's!! My daughter and I had dinner here a few nights ago and the credit card machines were down. I didn't have cash to pay so I returned the next day and the manager had comp'd our meal! 5 stars!! Will be back no doubt! read more

I really, really wanted to like this place more than I did. Everything my family ate tasted burned, like they burned something on the flattop but didn't clean it, so all the rest of the food cooked after tasted burned, despite being otherwise. Maybe it was just a one time thing but I don't think we'll be returning. read more

Nice people. Dirty floors. Mediocre food. Never again. We visited the establishment at the recommendation of local friends. We were very disappointed. While the service was good and the people were wonderful, the restaurant seemed in disarray. Vacant tables were left with soiled dishes. The floor seemed cluttered. The food went it arrived was plentiful but lacked taste. The turkey was good. The corn bread dressing was unremarkable and dry. The salad seemed old. The turkey had a strange beef like gravy. The dessert list was extensive, but given the rest of our experience we declined. read more

Great little place to eat. Breakfast, lunch or dinner...take your pick and you won't be disappointed. Very reasonably priced. Friendly waitstaff and never let my glass set empty. read more

It was okay with typical diner fare. Good menu choices, the prices are cheap and it was pretty clean. The waitress didn't care much about serving though and the chili I got needed to be reheated in the microwave. I guess if you are looking for a pretty fast, cheap meal it is as good a spot as any. read more

I'm from California. The service at this diner, the food at this diner and the atomosphere were all awsome. If you want good food, looking for an awsome experience and want to experience stories of Great Diners- visit Lucy's Diner-Rogers @ 511 W. Walnut Street, Rogers, Ar 72756! read more

I went to Lucy's tonight and had a good meal only to find out that they just recently changed the oil they fry with to Peanut oil. For most people, this is no big deal. To me, who has an extreme allergy to peanuts, it is a huge deal. If you are going to change to something like that, you HAVE to inform your customers. And the manager never came out and apologized or anything. And when my wife called the best he could say was in sorry and that we could call the corporate office. Now my night is ruined as I had to rush home to take medicine hoping I won't have to spend the night in the ER. read more

My husband and I go every Sunday morning for breakfast. Everyone is always super friendly and our food is always quick and delicious. We moved to NWA last year and tried place after place to replace a cozy little diner from Conway (Stoby's) and were disappointed until we found Lucy's. It's like we brought a piece of home with us. read more

This was the worst breakfast experience I've had in many years! The service was very slow, we ordered biscuits and gravy however you get only 1 biscuit and it was not thoroughly cooked. For four people it cost little over $30 without tip, I would suggest going to a better restaurant and paying a bit more for better service and food. I know this was my first and last time to dine at this establishment. read more

We tried this diner for dinner at the recommendation of a local. We got there and the place was pretty busy, but not bad. The service was unbelievably slow. It looked like everyone was moving in slow motion. NO ONE was in a hurry. One server was overly-friendly. She'd stand by tables and talk to people for 5 minutes at a time. She did this at the tables right next to us, which placed her backside practically in our faces. It was uncomfortable for us. She also made inappropriate comments about another server. The food was good, but not enough to make up for the poor service, or make me want to go back. By the time we finally got our food, there were only a few other tables with people in them. We ordered chicken fried steak and were told that we were getting butter knives because the steak knives were all dirty. I'd watched the dishwasher come out about 10 minutes before and stand looking at the cart of dirty dishes for about 2 minutes before sauntering to the back with it. I was also unimpressed with the lack of cleanliness. It's a no for me. read more

Have been here multiple times, great local diner. Best known for breakfast. Menu has little bit of everything. Food portions are very generous and staff is very polite. Stop here in Rogers for breakfast if you enjoy the "diner-like" atmosphere! read more

Came here with my family for brunch. They were shocked when I told them I want going to partake in eating due to the fact the restaurant is completely filthy. I've ran multiple restaurants. The guest are your most important factor. They pay for everything you need to run the restaurant. So why is this restaurant so disgusting you ask? The menus are old crusty and need to be re-done. The booths have stains all over them. The floors covered in ketchup and hash browns. Oh and the tables?? Ohhh lord, I've watched multiple waitress' just spot wipe the table and not even the chairs where I watched scrambled eggs fall from a burly gentlemen's plate. I am shocked. This is a slap in the face for guest perspective and customer service. Customer service is more than saying "hi how you doing" or "have a great day" it's having integrity. I cannot imagine how the restaurant owners own house looks like if this is the standard for cleanliness. I came here two years ago and it was phenomenal. Don't know what happened... read more

I just ate at Lucy's. Since it opened the food and the restaurant has slowly gone down hill. Tonight I just realized that although you are only drinking tap water they are charging you fifty cents per glass for water. I'm not sure about you people but when a restaurant of this type starts charging for tap water without informing you of the cost there must be other hidden charges or problems. My issue is charging for tap water that isn't necessarily filtered and served in one of there cheap plastic cups. Then they tell you because your not paying for a regular drink your not eligible for there free pie. Check your bill!! say something. read more

We were skeptical about coming into Lucy's because of some of the reviews. However, it was a delicious experience. Two adults and three little ones. They were very friendly and the food was delicious. We had homemade hamburgers and homemade fries. Kids meal was large enough to split between two children, 6 and 3. Nice atmosphere and decent menu selection. Great hometown diner feel. read more

The pancake special with scrambled eggs and country ham was so good! Enough to feed 2-3 ppl. Pancakes are huge and heavy. Hashbrowns and grits were done right. Sausage patties were perfect. Biscuit and gravy were as they should be. All the food was served hot. They have crushed ice and Mr. Pibb. The coffee was perfect, not bitter and tarry. We would definitely come back! read more

Lucy's is a great choice for breakfast. It never disappoints! And they have the best becon in the town! It's all authentic American restaurant and the best part is that it's not a chain. read more

I've been here three times. Each time my food was cold. This last time, I waited about 15 minutes as the waitress walked by my table but never would answer my wave for attention. I finally took my food to the front counter, told them it was cold, told them I was tired of waiting for someone to put it in a microwave to heat it up, and left. It was not busy, and the waitstaff carried a general look of confusion the whole time I was there. I can't even make up an excuse as to why I would suggest this place to anyone else. Stay away. read more

Went for breakfast on Sunday. Got thereabout10:30 and had to have breakfast. I got the chicken fried steak. It came with hash browns, eggs and toast. The eggs came outs one big egg with two eyes. They were not cooked as I ordered, but it might just not be my week, the steak was cooked, but not as crunchy as I would like. Pretty full, and I was disappointed that a 24 hour dinner would not have the Sunday special before 11:00. Server was new, but did try. I will give it another shot on a weekday. read more

Have now been here for both breakfast and dinner. This place is completely bipolar. The breakfast service was terrific, the food was good, the kitchen staff amazing. True professionals in the kitchen knocking out breakfast standards in record time. The staff was friendly and efficient. Then I decided to try dinner. It was a complete 180. The place was dirty, even for a diner. Service was horrendous . There were four other tables seated when we arrived but our meals still took over an hour to come. When they got there one of three was wrong, it was sent back and came back wrong again. A hamburger with just ketchup, mustard and cheese should not take three attempts. When the food did get there correct it was good, but not good enough to to offset the service. My advice weekday breakfast hard to beat, weekend dinner best just retreat. read more

The French dip was delicious. The chicken strips were juicy and crunchy. We recommend the French dip and chicken strip basket.

Good food and excellent customer service. Every restaurant should treat their customers like Lucy's does. Loved the fries! Will be back.

Couldn't even get in to eat due to their poor queuing system- or lack thereof. Others were allowed to be seated before us and we were ignored though we were first in line. My toddler grew restless and we had to give up. Food looked typical and can't say we will ever try again. read more

Restaurant was extremely filthy! Should have walked out before sitting down. Found a twisty tie in my hamburger as I bit into it. Manager comped my food due to this. Food was bland and disgusting!! I'm surprised that this place is able to stay open and hasn't been shut down... Will never come back!!! read more

Lucy's is good food and great service. Excellent breakfast. Come here all the time and never disappointed.

Really a great little place with a true " DINER " atmosphere. Good food and GREAT prices. The french fries are AWESOME !

We just went to Lucy's Diner to have breakfast.We have heard from a friend that they serve you a lot of food w/low prices.Well,to us that was'nt the case.First, Service was slow. Then when I got my food it was cold.I mean not even warm at all. Second, my husband"s orange juice tasted like soap because the cup had residue on it,Third, the staff that was walking around clearing off tables just blatently were blowing their noses all througout the seating area.It was very rude and grose. It was a disappointment to us as we would like to go back,but there are too many other good places to go,that we do know and trust. We will not go back,Ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Food is mediocre and the restaurant always feels dirty and grimy. i realize it is a landmark in the area, but I can't understand why. The service is inconsistent, as is the food. It's a typical greasy spoon, but there are better places to get similar food of higher quality for less money - and in an environment that is clean. No sticky, greasy tables or floors that don't look to have been cleaned in months. If they allow the restaurant to look like this, imagine how awful the kitchen is. No thanks. read more

It's a good little dinner food was good not the best but nowhere near the worst and being open 24-hrs is good for anyone working or playing can go in when they get hungry. The floor was a little dirty but other than that the price and food makes it worthy of future visits. read more