KIMCO MECHANICAL and BILL ROBERTSON
This review is difficult…read moreto write for a few reasons. One is that as a homeowner, and owner of two rental properties, good, honest, reliable technicians and tradesmen are difficult to find and hold. Bill Robertson, owner of Kimco Mechanical was one that- at one time. That good relationship has been trashed by Robertson and Kimco.
Over the years, between my three properties with four HVAC systems, Kimco Mechanical and I have done around $15,000 in business. All was well. Bill Robertson and his company Kimco Mechanical were responsive, pleasant, fair and honest.
Another reason is that Robertson and Kimco had always been good to us, so this turn of events was a confusing shock.
In January of 2021 we needed a new HVAC system at our rental. The roof there is old but serviceable. There was an old furnace vent pipe piercing the roof that would be rendered obsolete after the new HVAC install. We had had a leak there in the past, but this had been professionally repaired prior to the HVAC system install and the roof was fine- until...
Kimco removed much of, and shortened that vent pipe through the roof, capped it and resealed it as part of the old furnace removal, but it immediately leaked at first rain. I called Kimco and they quickly addressed it themselves once, but the leaks continued every rain. I sent videos and pictures of the leaks from the tenants and I continued to call Bill and Kimco. I was then told "I don't do roofs- look at my invoice- it says so!" (It does say that). I said that "it wasn't leaking until you messed with it". He said "not my problem".
I asked "if you had torn a carpet, or broke a window by mistake during the HVAC install, even if you "don't do carpets or windows", wouldn't you FEEL responsible and actually BE legally responsible for fixing it- either yourself or by a professional?". I was told again "I don't do roofs, look at my invoice".
I suggested a compromise where I paid a roofer, and then was reimbursed by Kimco, either with cash or in free or discounted service calls, etc., but was told "Nope. I don't do roofs- not my problem". The professional roof repair cost me $150- no big deal. I moved on. There was no skin off Kimco's back whatsoever.
I was willing to forget this $150 rip-off and continue to use Kimco because of the long history. When another recent HVAC emergency arose (our HVAC struck by lightning), I called multiple times, but was ghosted by Robertson and Kimco. No answer at cell or office. No callback, not even a "get lost". I asked to have an adult conversation if there was some issue. Nope. Nothing. Apparently, Robertson had decided we were done, but didn't have enough guts to say so. Kimco left us hanging with no AC in August.
Do not do business with Kimco Mechanical or Bill Robertson. They "don't do roofs".
Worse: They don't fix what they break.
Then: They Ghost You.
Steve O'Connell
