Response time within 12 hours. Very good in diagnosing problem with heat pump. Had parts on work…read morevan to complete job and restore unit. Very courteous and highly recommend .

Our HVAC unit wasn't producing cold air. Andrew was over in a couple of hours and had the unit…read morefixed in 30 minutes. Coincidentally, he had installed the unit 15 years or so ago. He knows what he's doing!

I had a concern about water appearing at the bottom of my gas pack. David came out, explained what…read morewas causing the condensation, even removing the panels to show me what was happening. He was very personable and answered all my questions.

We are very pleased with their replacement of our old gas pack. We had five companies to give us…read morequotes. They were the only one who suggested measuring our house to see if our system size was right for our house. As it turned out, a 2.5 ton was more appropriate than the 3 ton we had been using. Their prices were competitive. The installers were professional and did a good job. I liked that their office filed our warranty papers and applied for Duke Energy credit that we qualified for. No one else mentioned the Duke Energy credit.

I've been with Custom Air Conditioning for 2 years now and I've had nothing but positive…read moreexperiences. They are a great business that strives to fix your system with the best prices around. The multiple service techs that have come to my house were nothing short of professional and explained everything that was going on. I will happily continue using Custom Air Conditioning!!!

I have been working at Custom Air Conditioning for almost three years now and I just want to say…read morethat Richard McCallum, the owner, is not only a great boss but also a stand-up guy. He prides himself on customer satisfaction and will go the distance for everyone. He is fair and has built his business on his honorable reputation with long-standing customers. I am proud to be an employee of Custom Air Conditioning!

My AC couldn't seem to keep up. Volt Doctors Heating & Air came out. Came when they said they…read morewould. Vince was courteous and immediately found the problem. Within 30 minutes of arrival my unit was fixed. These will be my go to guys for any future needs.

Service not only prompt but above and beyond. Installed a nest thermostat. Quickly done. When an…read moreissue arose Sam called nest for clarification Issue was with Nest Quickly resolved. Sam is always friendly helpful and listens and responds to any concerns

Could not follow through in getting a part shipped from florida to raleigh…read moreTook them a week Poor communication with baker distributing

I had an AC unit quit late on a Friday afternoon. it was hot so I opted for the after hours fee. (I…read morethink that the after hours fee that that charge is reasonable.) they came! Thy conquered. I am cool. Great business. I have used them for years.

We have used Alternative Aire for years. They were very knowledgeable in assisting us with our…read moremain HVAC and a mini-split system installed in a remodel. We recently had issues with the mini-split. I got an appointment with Alternative Aire to diagnose an issue with cooling. They sent a technician out who immediately diagnosed that we would need to replace the entire system (installed in 2021). Instead, we opted to have them add coolant to get the system running again until we could find a solution since Alternative Aire serviced our unit in Nov 2025. When the invoice came we found out a company called "Chill Brothers" had purchased Alternative Aire. Their new systems do not have any historical info and I was also told none of the former technicians remained. Needless to say, the system is not working again, less than a week after the service. Be aware when you are contacting Alternative Aire that they are under new ownership and unwilling to stand by the work they previously performed.

We went through our Home Insurance, American Home Shield for a plumbing emergency (our tub faucet…read morewould not shut off) that was 'after hours' - Sunday at 12:22pm. Was told by the lady that answered the phone, she saw the service request and had forwarded the information. I asked was there a timeframe and was told, no, if he accepts the order he will give you a call - if he rejects I would need to call American Home Shield back. I was definitely confused.... The plumber actually called us in 20 minutes.... asking to speak to Mina...ummmm - wrong name. We called back and told him we were waiting on him to call us back - he said that he wouldn't able to get to the plumbing issues today and tomorrow was questionable.... but it's 'after hours' hence my confusion. Now I'm wondering, was him calling us a misdail? Would he have even called us back to say he couldn't come? I have children in the house & they need water. So please, what should we have done? I know you are probably wondering.... we called another 24/7 emergency plumber! Thanks so much After Hours!

Excellent experience with After Hours! Another plumbing company let me know that my water heater…read morewas old and needed to be replaced after it stopped working. I called After Hours specifically to ask for a free estimate on replacement. Matt arrived and insisted on looking at the unit. Within 10 minutes of arrival, he had it working again. He could have easily just sold me a water heating unit, but he went out of his way to make sure I had hot water the very same day.

We hired Joseph Rose Plumbing to replace our hot and cold water valves under our kitchen sink and…read moreto adjust our water pressure in our home. At the time, we also need a new water heater and asked them to give us an estimate for a new gas tankless water system while they were here. The two guys who showed up to do the work, were very professional, thorough and efficiant. The work that we hired them for was excellent and the cost to do this work was excellent - they were here for a couple of hours to complete the work and give us an estimate and charged us only $265. Another plumbing (Brown Brothers) company we hired to to adjust our water pressure (ONLY) a 7 months ago - were here for only 15-minutes and lowered our high water pressure way too low, charged us almost $500 - and it took them 7 months to bill us. Do not hesitate to hire Joseph Rose Plumbing for your work at your home. Also, I would like to add that the Joseph Rose technicians took pictures of ALL the work they did - before and after - and these were all included in their emailed invoice. That said, while Joseph Rose's estimate for a new gas tankless system came in a couple of thousand dollars LESS than the lowest estimate we recieved from other companies, we were very nervous about hiring them for this particular work because they didn't mention anything about pulling a city permit for the work. At the end of our discussion - the guy told us that they don't pull permits - this is the responsibility of the homeowner. He said you want us to pull a city permit for the work, it would cost $500, but a permit isn't required (for new installs and like-like-replacements). At the time I didn't realize that a city permit only costs $65 and the this work 100% requires a permit to be pulled. I found this out when I emailed Durham City inspectors to inquire. When I emailed Joseph Rose Plumbing why we were not hiring them for this job, they responded with "We install lots of gas tankless water heaters without pulling permits". Ethan did respond to my email to let me know that his office manager was new/still learning and misunderstood. If you are having plumbing work that requires a city permit - look elsewhere, none of the three other companies who gave us estimates required the customer to pull their own city permit for the work - let alone charge $500 if you wanted them to pull a permit. The $65 permit fee was worked into all other estimate invoices - we never even saw the fee.

These guys were great. They responded promptly, came right out and solved my problem. Everything is…read moreperfect now. They replaced two toilets and did a great job.