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    Lucky Tails Rescue

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Pet adoption

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    22 days ago

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    4 months ago

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    Theresa L.

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    Ask the Community - Lucky Tails Rescue

    Cat Haven Lounge

    Cat Haven Lounge

    4.6
    (26 reviews)

    I discovered this neat little cafe in the corner of Katy Asia Town…read more It was very clean and inviting. The cats were very sweet and friendly. I ended up with my top 3 favorite ones. All in all would return for studying and hanging out.

    I'm from Dallas visiting Houston and wanted to take my two year old here since she's been showing…read morean interest in cats. I love the concept and idea of a safe place for cats and us being able to play with them so we decided to take time out of our morning to check this place out. The cats were friendly, mainly sleeping but it was well maintained and looked like a clean and safe environment for the cats. The reason for my low review is due to the way the business is handling a refund which I thought would be simple and is based on a confusion with their staff members. Online, it states a reservation needs to be made so while reading the rules, we made a reservation. I signed the waiver for myself and my 2 kids and walked in first. I saw they had a 30% military discount and asked if I could get a refund and repurchase. I was told she couldn't refund but since it didn't apply online, I would be able to email them and request for the difference back. Ok, no big deal. I paid for the second adult in store since now I know, we get military discount. Fast forward, I email and they refuse to give a refund. They said online, they can't verify that we qualify for the discount which is why we can only get the discount in store. I find it extremely rude for them to continue to emphasize that discounts are not applicable to online reservation since their system can't verify it when they could just simply ask for us to send through email our ID to get the price difference back like many other businesses would. I could also send the receipt showing where they did already verify us in store and where the discount is applied in store. The employee told me I would be able to request a refund and if I can prove my eligibility, I feel like they should honor it. They did offer a complimentary visit but again, I'm from Dallas so with this bad experience, I'm not enticed to return or recommend this place.

    Pet City Houston

    Pet City Houston

    1.5
    (108 reviews)

    FOUND WHAT WE WANTED -…read more While on a Road Trip with my Wife in the Houston Area, we stopped in at "Pet City Houston" (Bammel Westfield) and checked out their Dogs. We have been looking for one for our Schnoodle back home and have not found on via many 'Doggie Adoption Agencies' - which has been giving us a run-around for about a year. My Wife found several really cute and well groomed Doggies there and a couple of them were what we are looking for. She picked one out, a Miniature Schnauzer, all white, about 8 months old. The Employees there were playing with the Dogs, feeding them and caring for them. This is a good sign. We petted and held the one we are interested in and my Wife decided this is the one she wants. We both agreed, and John, the guy that was helping us, set it up for us to pay for and pick-up this Cute Little Doggie early Saturday morning before we head back home. We arrived Saturday morning and John was there a little early - and we did our processing and left with our little Baby Hairy Child. Everything in Pet City Houston store was spotless clean, including the enclosures the Doggies were in - and I checked out the store really good - could find no dust or dirt. Products on display were neatly organized and the help there were Awesome. When we returned home we had her checked out by our Vet, testing and examination, and he said she is in Perfect Health. Pet City Houston (Bammel Westfield) ROCKS.

    They had a big dog on the top of there cage and there was smeared poop everywhere, and then the…read moredogs paws had poop on them. I would never again go here. and the prices for the dogs are unbelievable. And the dogs did not look happy. You have to be 18 and up to carry the dog. am I 12 year old sister was not able to carry a baby poodle I would never again go here!

    Lucky Tails Rescue - petadoption - Updated July 2026

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