I have had good experiences up until today... I went in to get a different twist knob for my torch…read moreand the manager was in there. He warned me there was glue that made the screw stick and to cut the plastic off and use pliers to remove the screw. I did EXACTLY WHAT HE SAID and The head of the screw twisted off the rest of it leaving the end of the screw in my torch and no way to get it out. As a business owner, if I gave someone instructions that resulted in a broken unit I'd replace what I could for them or attempt to make it right in some way. NOPE!! He referred me to go buy a special tap and die set from the hardware store and that he couldn't do anything for me... GO TO HIGH MOUNTAIN SMOKE SHOP, GO TO YEE OLD LANTERN, HELL DRIVE TO ONTARIO... JUST GO ANYWHERE BUT HERE!! there is no loyalty to the customer whatsoever AND THIS IS THE LIMITED VOLCANO RED EDITION... can't even find them anymore!! Way to screw a loyal customer. I'll come cash out my 460 points and go somewhere else as long as I'm in Idaho

Friendly staff, cool spot, fair prices. Love having this place right here on the bench. So…read moreconvenient!

They have a great selection of incense! O Ryan was very nice and idk if I spelled his name right…read morebut he helped me with incense and was also very patient and kind as it was my first time even in their shop I had never been before and get really bad anxiety with new spots. Anyways go see o Ryan and their incense smells great

This is the BEST glass shop in Boise. This local store is right off of fairview in the same…read morebuilding as Flying Pie! As soon as i walked in i was greeted by a MASKED woman who helped my find the perfect stem for my piece. We had some trouble figuring out the perfect size, but the woman who helped me (lord forgive me, i forgot her name) figured it out for me! I picked up some cleaning solution and color changing bowl piece as well, which was hand blown by a local artist. Huge selection of glass, inscents, pieces, lighters, U NAME IT THEY HAVE IT. AND IT COMES WITH THE BEST CUSTOMER SERVICE EVER. needless to say, you have my business & loyalty forever.-

It's taken a minute to soak in the professionalism and the true spirit and meaning of management in…read morethe tops of this company. (Good lord I hope i spell this correctly) Rachelle, the district manager more than understood my complaint. Talk about forward thinking, this woman took it above and beyond bringing not only resolution to my issue but made it an opportunity to create a better shopping experience for everybody by eliminating an awkward shopping experience and eliminating some pressure on employees. I'm practically at a loss for words. I'm a previous manager of a restaurant with high level expectations in customer service and this district manager can see an issue and deliver the highest level of resolution. I give my greatest level of gratitude and respect for her management abilities. If you want your business to thrive this is the road of leadership you should follow. Best, Heidi Hiatt

I loved getting my smokes and such from this company. I spent quite a bit money every time I went…read morein. However, I purchased a disposable CBD cart on Friday Oct 10th, 2025. I went out to my car and opened the box. Immediately I saw that the mouthpiece was busted. In little pieces. I immediately went back in and informed the employee. He called the owner or store manager and to my surprise, I was told I had to contact the manufacturer and it wasn't their problem! Then the employee makes the following statement, "I'm really sorry. We're supposed to open them in store so you can see them because they are not returnable!" Unbelievable! I told the employee the owner was a f ing clown and I would take my business elsewhere! I then was approached by a former manager who told me the owner was a terrible person! If you want to get ripped off, go to tobacco connection on Ustick and Cloverdale! Also, when an item says not for individual sale, are you supposed to ignore that and sell said items individually? I'll.be your huckleberry....let me look into this. See, they make a lot of $$ selling cigars individually yet on the outside of most boxes, it states not for individual sale. If it's not allowed I'll be the concerned citizen and make a phone call! The employee did not do his job! The owner or manager is illiterate and clearly has no problem stealing from people or should I say, selling garbage products that are broken and not provide a refund to the customer. I went back in 3 minutes after walking out. I didn't even leave the property yet the broken $20 CBD cart I was sold by an employee who clearly screwed up is non returnable? GO TO BIG SMOKE! LESS EMPLOYEE TURNOVER,BETTER PRICES, BETTER PRODUCTS AND THEY STAND BEHIND THE PRODUCTS THEY SELL TO CUSTOMERS! YEAH, ITS OUT OF MY WAY BUT TOBACCO CONNECTION CAN SUCK IT!

Been a great store for years. Has ups and downs but their night person is the biggest lazy jackhole…read morewith just about zilch customer service. If more than two people expect a rude interaction. He can't handle any sort of volume. Rule of thumb go there in the morning or before 6 as he has a coworker usually and seems to be less pissy. Shame as it used to be you could at least have a decent interaction with anyone any shift. Since he started it is hit or miss, usually a miss.

Once upon a time I left a 4 star review for this little store.... Lately, this has been the store…read morethat has been on my way and so I have visited increasingly more often. In the past I think about the store and it's staff did AOK job and I didn't really have anything to complain about, but it was sort of like giving a 5 star to your local Burger King or something. It was pretty basic. I've noticed that over the last year that their hiring practices have either just ran into some lucky applicants that have a good head on their shoulder, stellar customer service, and are the types of people that put themselves out there to We'll do a job well and in turn create a better experience for customer and company alike. I can't think of any other local smoke shop of this variety that I actually know the names or I have nicknames for of people that work there lol like right now, they have Tracy who I can only imagine as severely underpaid. I've watched her deal with some crazy customers and she's just super cool and most of the time even when it starts software it ends in a good note. That's the kind of girl you want to keep you on in your counters and raise her up through your rinks just saying. Just to be clear and for legal purposes or what not, I do not know Tracy in any way other than as my cashier at said vice dispensary. I would like to say that I don't know Michael, hes another dude working there right now. Hes friendly and super cool. I would say to give him a raise too but well, I didn't even know he worked there until all of the suddenly worked there and I worked with him before at a different company and hes a hard worker.... So.... yep.... I just assume that all the employees here deserve more money. 1. It is because they're all friendly and knowledgeable and 2. they put up with a barrage of dude bro ego-driven, Grade A Brosidan (yes, Poisidan for Bria) bullshit... like during the covid pandemic, in the snow, over summer break in 103 spiking temps.... with a smile, none the less.... And this store is still standing.... Yep this place is pretty rad, and well.... as long as they allow me to smoke in this state.... at least one of my vices are covered! Side note, in case anyone cares, recently the camels have been cheaper here than through the gas station or other local vendors.

This place is the best vape shop in town!! Everyone is super nice and super professional!!read more

GO HERE AND NO WHERE ELSE!…read more I'm typically hesitant to step into vape shops because most have a douche vibe about them and I often feel out of place. I don't like those obnoxious vapes with the huge battery packs (they do have those). I prefer something more slick and low profile, but I didn't want a cheap vape pen because they often break quick. The salesperson was very helpful and showed me the Joyetech vape. Surprisingly the whole setup for the vape and the juice was only $50 which I've paid that much for a pen setup. When I first saw this place I thought it was a vape and coffee shop which was pumped for but for now it's just vape. Hoping that changes I went in a second time to get my coil replaced and was helped by the owners husband. He was very friendly and helped educate me more about my vape. Overall I'm 100% satisfied with Cafe De Vapor and wouldn't tell anyone to go anywhere else!