I have an injured ankle and ca't walk very far. I called, and Briana looked for the juice I wanted…read more She put it on hold for me. I appreciated that so much!

Amazing place to get vape and hookah and some groceries if your up to . Great owner , friendly and…read moreprices are the best in town . I rather drive extra few miles to him than closest store nearby. Definitely recommend.

Regardless of past experiences, this shop is amazing always has been and they owe everything to…read moreCraig Williams. He makes the experience fun and enjoyable and honestly, he is the only reason I will be coming back.

Nothing like being new to something and get taken advantage of but I guess that's how life works…read more But please let me be make the mistake and let you learn from it. Simply, don't patronize this business. I over paid 3 times as much for the vape and then the salesperson sold me vape juice that is almost 2 years old. Not going there again.

The person working there was very polite, theres plenty of styles to choose from. Overall, Nice…read morestore but didnt have what i was looking for unfortunately

It's supposed to be open til ten but the rude old lady in the store wouldn't let us in at 9:30…read more Jesus Christ get it together.

The crew are all friendly,Katie is very professional. Onix is friendly and fast. Carry is a…read moresweetheart. Jennifer, Gabriel and others are all proficient. I enjoy going there with my wife and dog. Richard Renfrow

I visited Tobacco Connection around 1 PM on August 1 and noticed a vendor set up on the sidewalk in…read morefront of the store. I asked how long the vendor had been there, and the man said approximately two hours. I also learned that he didn't speak English. A female employee who was nearby then made an inappropriate comment, saying she wouldn't tell any white men because he might try to get him deported. I found this comment to be extremely rude and unacceptable. I told her that and explained I would report her to her manager. She responded that her manager was present and that she didn't seem to have a problem with her comment, which I found particularly concerning. Tobacco Connection needs to invest more in employee training to ensure their staff provides respectful customer service instead of making racist remarks in condoning illegal immigration.

I talked to Cindy, who is very friendly and very helpful. She was attentive to my request and made…read moresure she had the product in stock. Excellent service and a very good price which equates to good value. I'll definitely shop there again...

Love love love this store. Locally, family owned. Everyone that works here is friendly and…read moreamazingly helpful. Love that if I use cash I get double stamps on my punch card. And it's just a major plus that they're the only store in the valley that carry's Halo products. By far the best tobacco flavor I have ever had that doesn't taste like play-doh. I've never left this store unsatisfied. If I could give them a 10 star I would.

This store has the most amazing staff I love the variety of products offered. They always take time…read moreto answer my questions and make great suggestions. Tawnie and Connor are always smiling a fun to visit with. They offer punch cards and double punches for cash purchases.

It's taken a minute to soak in the professionalism and the true spirit and meaning of management in…read morethe tops of this company. (Good lord I hope i spell this correctly) Rachelle, the district manager more than understood my complaint. Talk about forward thinking, this woman took it above and beyond bringing not only resolution to my issue but made it an opportunity to create a better shopping experience for everybody by eliminating an awkward shopping experience and eliminating some pressure on employees. I'm practically at a loss for words. I'm a previous manager of a restaurant with high level expectations in customer service and this district manager can see an issue and deliver the highest level of resolution. I give my greatest level of gratitude and respect for her management abilities. If you want your business to thrive this is the road of leadership you should follow. Best, Heidi Hiatt

I loved getting my smokes and such from this company. I spent quite a bit money every time I went…read morein. However, I purchased a disposable CBD cart on Friday Oct 10th, 2025. I went out to my car and opened the box. Immediately I saw that the mouthpiece was busted. In little pieces. I immediately went back in and informed the employee. He called the owner or store manager and to my surprise, I was told I had to contact the manufacturer and it wasn't their problem! Then the employee makes the following statement, "I'm really sorry. We're supposed to open them in store so you can see them because they are not returnable!" Unbelievable! I told the employee the owner was a f ing clown and I would take my business elsewhere! I then was approached by a former manager who told me the owner was a terrible person! If you want to get ripped off, go to tobacco connection on Ustick and Cloverdale! Also, when an item says not for individual sale, are you supposed to ignore that and sell said items individually? I'll.be your huckleberry....let me look into this. See, they make a lot of $$ selling cigars individually yet on the outside of most boxes, it states not for individual sale. If it's not allowed I'll be the concerned citizen and make a phone call! The employee did not do his job! The owner or manager is illiterate and clearly has no problem stealing from people or should I say, selling garbage products that are broken and not provide a refund to the customer. I went back in 3 minutes after walking out. I didn't even leave the property yet the broken $20 CBD cart I was sold by an employee who clearly screwed up is non returnable? GO TO BIG SMOKE! LESS EMPLOYEE TURNOVER,BETTER PRICES, BETTER PRODUCTS AND THEY STAND BEHIND THE PRODUCTS THEY SELL TO CUSTOMERS! YEAH, ITS OUT OF MY WAY BUT TOBACCO CONNECTION CAN SUCK IT!

I paid double for a item and the person working there did not let me take it so this place is…read morehonestly the worst

I normally go here for vape supplies. Today my boyfriend and I go through the drive thru and the…read morelady at the window could not be more rude. I believe her name is Brandi. She scoffed at every request we had. Even though it is her job. She constantly rolled her eyes. She then proceeded to lecture his ID (because he's from California),telling him how he should get his licence changed to be more accurate. When his ID is up to date with california standards. I understand we all have bad days... But customer service is important. Fake a smile and happy attitude because it's what you do for work (I worked in retail, and I've done it). That interaction makes me not want to go there anymore.

After 2 months the manager reached out and offered to make things right. I'm not one to try and get…read morefree things from business owners as I want to support local owners and help them grow, but it was just the manner that their employee handled me. I did come back in today and spoke with the manager. She apologized and explained how that employee was in fact fired only a week after being hired. I do appreciate that Julie reached out in an attempt to make things right and I do plan to return. I do agree with another persons review that some of the employees aren't so called "experts" in vaping but other than that one kid that is now fired the employees I've interacted with do care and try their best to help. My tip is just make sure you've done some of your own research on the products you use so you can make a better educated decision.

Brooooooo, fuck that guy and his negative comment the spot is Amazing... hopefully that 5 dollar…read morepod doesn't cause any problems next time

The employees are always friendly and willing to help. Just got into vaping to stop smoking and…read morethey answered all my questions without making me feel stupid. They have my business for life. The only thing that is frustrating is there hours. I can only go there on Saturdays there hrs and my work almost match. I wish they opened at 8. But they are worth the wait.

So, I went to my normal vape shop to buy some cotton and batteries for my mod and they weren't open…read moreyet. I did a Google search for the highest rated vape shops and this place showed up. They had a 5 star rating with 19 reviews so I had to take a chance. I was not dissatisfied! I was welcomed by Tony, the owner as I rolled in on my wheelchair which put a smile on my face. He immediately said thank you for stopping in which is my most favorite wow statement that should be made to any customer in my opinion. I told him what I was looking for and then we had a twenty minute conversation about vaping and that has never happened to me before. Most shops will tell you to come back and hang out and that makes me feel not as welcome. The shop has a great policy of not having a store juice and I live that and they also have organic juices. Big smile on my face! I left with what I came for and wasn't pressured to buy anything else. He shook my hand and introduced me to his staff and that made me feel as if I was part of the team. I will come back for sure!! Definitely come check them out if you want to get a Shok T-PRIV. Thank you for reading!!