My God, the folks here are ALWAYS so nice. No hesitation whatsoever in offering a dressing room, or…read moreto see if something's in stock online, or just to check up on how you're doing. As this is a COVID review, very unfortunately I have to say that every time I pass by Marine Layer in UTC they're never open, which makes me afraid that they're closing the location, but I honestly understand since the store is a teeny little one & it's just not safe for their sales associates at the moment. The clothing quality: Really cannot beat what they offer here. When they say that their clothing is soft, it not only is soft, but remains soft after repeated washes and wears. Their double knit henleys get worn as pajamas, washed HOT and thrown in the dryer and they're still as soft as the day I bought them; their dresses and t-shirts haven't shrunk or pilled and are also still as soft as the day I bought them. I really can't stress how impressed I am with Marine Layer's quality. The fabrics are thick and cottony, usually higher quality versions of common synthetics, and luxuriously thick. The customer service: Marine Layer has one of the best return policies I've ever seen, hands down-- I believe it's up to a year and even if washed, which honestly says a lot about their confidence in their product. It's no Nordstrom's or AE, who have unlimited return timeframes, but honestly probably for the best as Marine Layer isn't backed by a gigantic corporation. (And this is just speaking for myself, but I haven't gotten any reasons to return their products, so I would never take advantage of their generous return policy anyhow!) Speaking for the UTC location specifically, one of the managers honestly is just the most gracious person. There are many instances where I've seen her kindness and friendliness towards not only myself but other customers. I just wish I could remember her name! Hope UTC Marine Layer reopens soon, I'd love to continue supporting you guys :)

We came to return some clothes and June was so friendly and helpful. We ended up shopping for more…read moreclothes while she explained the benefits of the fabrics and the company's commitment to sustainability. She was so knowledgeable and gave so many good tips. Highly recommend the store!

Really nice location within the shopping center in Del Mar. Friendly, helpful works. Love the…read morequality of the clothing while still at an affordable price. They have a really nice sized selection and assortment of clothing. Worth a stop.

I love Vuori! It's basically all I wear. Their clothes are so soft and comfortable. The items I…read morehave had lasted for years. The employees are kind and the store is clean and organized. This is an expensive brand but the quality is unmatched.

I had the best experience at this Windsor location! I came in to shop for an outfit to wear for my…read more21st birthday and was so delighted to find a huge selection of clothes I was immediately dying to try on. The store was stocked nicely with many of the online selections and faced in a way where finding items was super easy. Bailey and her team were also extremely helpful by being very caring and personable. Bailey gave me many suggestions based on her personal experience of wearing some items and had a truly genuine demeanor. It's the small things I really appreciated such as being asked to start a dressing room in order to free my hands of multiple hangers, offering me styling advice, remembering my name (even when I came in the day after), remembering small details about my event, and the list goes on. If you're looking for the perfect outfit paired with amazing, authentic customer service... then look no further! This Windsor location is your one stop shop for all of your clothing desires! Definitely worth a far drive just to get this one of a kind shopping experience. 10/10 would recommend!

This location has stepped it up recently. I've been coming to this location for years and it was…read morealways sort of meh and underwhelming. This past year or so I think they've really improved. The store feels a ton cleaner and way more organized. The employees are definitely a lot nicer, although they never seem to be around the dressing room. They have a good variety even for being a smaller sized location. Prices are on the higher end of average but I still think you're getting decent value out of your money.

Trendy cloths at a good value 1. Environment feel (dense)…read morelots of products close together // jam pack store 2. Customer love : (basic) the employees are there 3. Products: (good) not the greatest quality but its trendy and does the job 4. Would I come back? Yes!

Very clean looking and well organized, but the customer service is lacking here. I stopped by to to…read morelook a the cute selection of clothes, I was never greeted or acknowledged by any of the workers. I usually find clothing I like here that won't break the bank. There are many other great places to shop at this mall that appreciate my business and have a lot better service.

Really liked the customer service at the vans store so I decided to go back and purchase more…read moreshoes, Dieter was very friendly and helpful with me and my daughter. I really appreciate the way this store operates and the way they treat customers. I will continue to shop here and speak highly of the customer service. Way to keep me coming back for the great service.

Excellent customer service and great selection. They were very helpful making sure I got the promo…read morediscount and helped me order a pair online as well.

Chico's has been my favorite place to buy clothing for decades. The Travelers line is my favorite…read more The fabric is durable, and easy to care for, it is wash and wear, and doesn't wrinkle while packed. It comes in a variety of colors, but my favorite for work is black. For one reason I don't have to think in the morning to coordinate my outfit. There are several styles of jackets, pants, and blouses, for "mix and match", and colored blouses which also go with my favorite black! Oh, another bonus, the black does not get "rusty" over the years. And, I have many of the other beautiful tops and blouses with patterns, or colors accessories! Dare I be politically insensitive? The sales ladies are knowledgeable and very helpful

Adalina was so helpful today, I couldn't get Yelp to check in…read more But bought quite a lot of Christmas gifts for the misses and myself too Sweaters and Shirts plus on top of all discounts it was 40% off more on all of what I got Great selections here Linda was the one who help me with wrapping up everything at check out Only thing I she didn't give me boxes for my gifts Darn But she did walk outside and put everything in my Car for me

Damn this Ann Taylor Factory store is like Medusa on the rock singing discounts and percent off…read morechords. They have a robust petite section, sale section and jewelry section. Everything goes on sale eventually but they only get a few of each size in some things so you have to weigh how much you want it. Service is good here. Sometimes aggressively friendly but I will take it over the silent droopy employees you can get any day. They do not take regular Ann Taylor coupons but you can use the rewards. They do not take Ann Taylor returns - pay or go to Fashion Valley.

My wife and I visited this store to enjoy the fun experience of getting her some new clothes, and…read moresadly it was not enjoyable at all because of the awful treatment we were subjected to by the three staff members present that day. Some brief context: the store closes at 7pm on Sundays, and we arrived at 6pm. My wife excitedly picked out over 30 items to try on (17 of which we purchased). She was in the fitting rooms by 6:30 pm. Now, future customers deserve to know the details of this visit: The sales associate, Daniella, was semi-patient at best and lazy and 'inconvenienced' at worst. Whenever my lovely, polite and respectful wife asked for a different size, Daniella either said they didn't have it or would take a short walk to nowhere and return with a "no" answer, and this was the majority of the time. On one occasion, I said I would go look for the item myself since she wouldn't, and guess what, I returned with a smaller size that did fit and that we added to our purchase. By 7:20 pm it was obvious Daniella was frustrated that we were still in the store, even though my wife's "Yes" rack far outnumbered the no's, and all while she folded and sorted clothes. It wasn't as if she was standing at my wife's side, not at all. By 7:25 pm, after a shared look and an "omg" gesture with Daniella, Dalton, the cashier, came back to the fitting rooms and asked if we needed him to carry our purchase to the register, stating they were closed. My wife was visibly stressed from their urgency to get her out of the store, and she only had three items left to try on. I was furious. I reminded them not even restaurants worth a second visit force customers from their table and kick them out with to-go bags in hand. They allow them to finish. While my wife was completing her selections, Daniella, Dalton, and a woman named Rita performed what appeared to be their usual closing duties, like folding and re-racking clothes, and straightening up. They clearly had things to do while my wife finished choosing the items she wanted. Our presence was not preventing them from doing so. Once I politely but sternly told them their behavior was upsetting to us, their behavior became even worse. With exchanges of sarcastic glances between Daniella, Dalton, and now Rita, Rita stormed into the fitting rooms and demanded we go to the front to make our purchase. This is not an exaggeration on my part. Rita was spastic. This is EXACTLY what Rita did. The frustrated look on my wife's face was heartbreaking. I said to Rita "YOU HAVE NO GRACE" and "SHAME ON YOU" and walked away from her. Shockingly, Rita walked behind me and spewed her arrogant verbal vomit at me as if she was in her own living room, which clearly is her usual self outside of the workplace. I turned around to face her and said "Do not make this worse, do not speak to me another word." The final touch of this horribly failing team of three was Dalton's denying the likelihood of our being able to have a $200 blazer steamed to remove the wrinkles if we were to bring it in the following day, as I suggested, when they were "open" again. He said it wasn't likely possible, despite my mentioning the electrical outlet marked "Steamer" in red letters at the entrance to the fitting rooms. I saw it. We were at the register by 7:39pm to begin our $700 purchase, while Daniella and Rita continued their usual after closing duties. It became clear to me at this time that the three of them were doing the same thing the whole time we were there. In other words, they had already began "closing" before we even walked in the door. We didn't delay them whatsoever. The three of them did this while we were left to help ourselves, which we did. In summary, this was, by far, no comparison, the worst retail experience we have ever encountered, ever, anywhere, by any type of business. This Ann Taylor store is one to be avoided. The lack of regard for customers here is at a systemic level that can only stem from it being inherent within the people managing the place. Grade: Epic F. Stay away from this one.

Cristal was amazing with helping me find a bra that looked and felt good. 10/10 customer service!read more

Went into the Escondido mall store today to get a gift. There was a sign that said "free fine…read morelotion with an eau de parfum purchase." I got a gift pack and the lotion and the cashier called over the "manager" Heather after the free lotion did not come up. after reading the sign with me, She said that is just for "single items, not gift packs." Nowhere did the sign say that. I was still in store when she went and pulled the sign. Not good customer service Heather. When VS makes a mistake, honor the price and make a happy customer. You have lost my business.