"Recently Lucas Hathcock came to my house to tune and tweak various issues with my piano (e.g., squeaky and loose pedals) - it was clear to me that Lucas approaches customer engagements with the aim to initially listen and understand an issue before presenting a solution. He is very knowledgeable and capable from a technical standpoint however in addition to those skills he conveyed that solutions are not to only address the technical facets but must also to balance multiple requirements and factors; not the least of which is cost. He offered me options to consider on how he would resolve an issue so that I was comfortable in the maintenance path taken. He displayed patience assuring me that he had the issues well in hand. He would let me know what he was doing and the reason he was doing it, in other words Lucas treated me in a way that he would want to be treated. In an era of prescribed solutions and [we know best] I find that a refreshing approach. I look forward to future periodic maintenance visits." read more