Yea, I absolutely hated this place. Sorry, I was supposed to start with the positive. The ONLY…read morepositive was that the food was good! Bagel was a little dry, and paying $1.50 for cream cheese and only getting it on one side of the bagel, whack! Anyway, I tried Stevie's for the first time today and I was very optimistic.
As soon as I walked in, I noticed three employees backstage (yes, backstage while I was waiting on someone to come centerstage and actually work, they were just prepping), not one of them was at the cash register, ready to take my order, and no one even greeted me as I stood there for almost a minute.
Now granted, one girl was clearly making an order, there was a guy on the phone, so there was only one possible employee that could have been at the register.. instead she was walking back and forth behind the bagels doing nothing. I watched her scratch her head and pat her scarf like she had just rolled out of bed! She intentionally avoided even looking toward the register, and seeing as how there's a bell on the door, I'm sure she knew I was there! Anyway, she finally, but slowly saunters toward the front, but stops at the girl making a sandwich to ask, "is she waiting for something?" I'M WAITING FOR YOU, GIRL!!!! WTF!!!
I started to leave right then, especially after she looked dead at me, before asking the other girl was I waiting for something!
She walks up "are you ready to order?" I started to leave again, because who greets a customer like that?! I said, "HI. GOOD MORNING." She stared at me like "I already greeted you when I asked if you were ready to order." At this point, her sour demeanor and nasty unprofessionalism have taken my mood from pleasant to irritated.
As I stared at the menu with no prices. I asked what types of cream cheese they had. The other girl from backstage happened to be walking by the cash register and she points to a print out. With all the thousands of overhead, up top, beneath, and side menus, text, words, fonts, and colors everywhere I had missed it. The girl standing there like I interrupted her nap, says "Yea it's right there, I didn't realize you couldn't see it." SMART ASS!!! I said, I'll get the garlic & herb on a spinach bagel. She rings it up. It says sun-dried tomato cream cheese on the small screen, I ask her if that's a mistake or if it rings up that way? (I am allergic to tomato, so I MUST ASK.) She says nothing, but instead prints out the ticket, where she shows me her note at the bottom, "sub garlic & herb" she then says "I heard what you said, you're right here, I just had to ring it up that way because there's no button for garlic&herb." I tell her that it didn't show her note on the payment screen, so I just wanted to make sure. Her attitude is literally making me sick!!! It's so unneccsarily sarcastic and nasty for no reason!!
If I wasn't hungry and on a time crunch, I would've found another, cleaner, more pleasant and professional place to get a bagel. I spent over $10 on a meat-less bagel with less than a spoonful of cream cheese. smh.
If I owned this place, I would do a complete renovation, deep clean, and fire the entire team and rehire people that will at least have some sense of customer service, professionalism, and sanitary food handling skills.
I won't be back, which is a shame, because that was a damn good bagel.