This was a horrible experience. I decided to donate a car we hardly used to the veterans but didn't…read morewant to harness them with a car that needed too many repairs and might be a headache. I asked Zacks to drain, fill the oil, replace the oil and engine filters. I had already purchased an oil filter, engine filter and Luca oil additive. They quoted me a price of 150.00+tax. I thought it seemed a little high for an oil change but didn't know the going rate. I explained I wanted to donate the car and asked them to recommend any repairs that would be necessary. Upon receiving the car, they told me that the engine filter was not the correct type, so they could not install it. Fair enough but I assumed it would be taken off the bill since it wasn't installed. The harness wires needed to be cleaned, and 2 relays had to be replaced. It would be an additional 600 to 700 hundred dollars. I decided to donate the car anyway and let the Vets know what needed to be done. The car ran fine and cleaning the harness and replacing the relays would be up to them. Upon returning home, I realized I had left the new engine filter there. Before retrieving it, I called other auto shops and asked how much it would cost to drain and replace the oil and oil filter. (I had the oil filter) I was surprised to learn on the high end; it would cost around 85.00. I told them I had paid 150+tax (168.75) and was told for that price, the shop must have flushed the engine too. When I returned to Zacks to retrieve the engine filter, I asked if they had flushed the engine. The first person I asked said yes but his English was difficult to understand and he seemed unsure, so when the owner came with my engine filter, I asked again if the engine had been flushed and he said no. That I didn't ask for a flush, just to drain and refill. I agreed but said I called around and was told to drain and fill the oil would cost around 85.00. With a flush around 150.00. If they hadn't flushed it and didn't install an engine filter as agreed upon, I felt 150.00 was too much. That's when he went off the rails and literally started yelling. He said he didn't use cheap products and used Penzoil. He said if I wanted a flush, Liquid Molly cost 75.00 a bottle and I needed two bottles. I said I had bought engine additive and had compared it to Liquid Molly and Liquid Molly was only 21.00. Even with their mark up, how could they charge 75.00 a bottle? I argued since there was no flush and no installation of the engine filter, there should be a reduction in price. All he had done was drain, fill the oil and screw in the oil filter (I had brought) for 168.75. He said no. I said I felt taken advantaged of and told him I would be writing a review and it would not be a good one. He then called me a F--king B-tch and said I was a racist! He said because he was from a different country I thought I could get a cheap deal! I said that was absurd and I'd rather be a F--king B-tch than a f--king cheat. He said he was calling the police because I was a racist and leaned on my open car door to prevent me from leaving. I told him to get off the car, that he was welcome to call the police and I would let them know he had attempted to detain me. He relented and I drove off. Needless to say, I will not be returning. What an experience! These are the places I called. 1.Bucky's Complete Auto Repair - Aurora Ave N Rating: 4.1 (285 reviews) Hours: Open until 5:30 PM Phone: (206) 207 8884 Independent shop; oil change usually $55-$75. 2. Chuck's Auto Repair - 15th Ave NE Rating: 4.6 (354 reviews) Hours: Open until 5 PM Phone: (206) 368 0980 Known for honesty; oil change $60-$85.

Zack got me in immediately for an oil change (provided my own oil but they do have the all the…read moreright stuff themselves). He identified that my rear brake pads needed to be replaced and let me see for myself. No BS -- he was truthful throughout the process. I had a lot of questions to make sure he was using quality and correct parts (e.g. oil filter was Mann, nice!) for my Mercedes van. (I got to be the annoying customer backed by advanced AI to make sure everything was above board and priced reasonably.) He was very patient and respectful. Really like the guy, as well as his worker -- great attitudes. Super quick work, and very reasonable labor costs for the quality of the work and timeliness. This is definitely my go-to auto shop from now on for all my needs. Highly recommended!

It's with gratitude that I'm writing this review on Bug Aid Inc. out of total appreciation to Brad…read moreSpringberg the owner. In 1995 my Westie's transmission got cooked and people on Capital Hill, in Seattle, told me to take it to Bug Aid because they wouldn't screw me over in repairs and money. I was told if I asked, Bug Aid would only service what's of priority and let me know how long I had to service what's needed; safely biding (this starving college student) time to get more money together. I know firsthand after 25 yrs owning a VW and going to Bug Aid, Brad and his mechanics are highly skilled and dependable in automotive inspections, diagnostics, and repairs on European imports to include engines, transmissions, differentials, brakes, clutches, starters, axles, steering gears, carburetors, fuel systems, cooling systems, and other mechanical and electrical systems. Brad has kept my bus on the road, riding smooth, through it all, and ensuring the service jobs were completed correctly the first time. My grown sons and I all take our vehicles to be serviced at Bug Aid Inc. A trusted and loyal mechanic is hard to come by and after 25 yrs. I'd say Brad is pretty trustworthy, I highly recommend his services.

I had called this place last week to set up an appointment to have my car looked at... it's in…read morecritical condition so it needed a tow. They told me to come in on Tuesday, plain and simple. I showed up today with my car in tow, and the place was closed down. I double checked their business hours, and yes, they should be open. Nobody answering the phones, no message on the door, no sign of anyone around. It's frustrating because then I had to pay again to have my car towed somewhere else.

Great experience, friendly, efficient and got the job done…read more 28 year old BMW needed some tlc and Edmonds Automotiive delivered. Fair pricing and prompt. Thanks team!

Excellent customer service. Shop got me in fast and completed the job quickly and at the estimated…read morerate . Hopefully I won't have to come back for a while, but next time I am in a jam these guys are top of my list.

These guy's are so nice. They diagnosed my car issue's. Even with all my calls and questions they…read morewere so patient and polite. They are the best. -Sabine

My family has been using this shop for decades. My father has been bringing vehicles here since the…read more1970s, and I have been a customer for years myself. Unfortunately, our last two experiences have been very disappointing. Most recently, I dropped my car off at 8:00 AM to have a front-end suspension issue diagnosed. By 2:45 PM, I had still not received any update, so I called to check on the status. The employee I spoke with seemed unsure of what was going on and told me he needed to check on something. He said he would have more information within an hour and would call me back, but I never received a call. Later, when my father called, we were told that the car had received an oil change, even though we had never requested one. However, when I arrived at the shop, I was then told that no oil change had actually been performed. The conflicting information only added to the confusion and made it difficult to have confidence in the service being provided. This follows another disappointing visit where we were given a repair estimate, but when it came time to pay, the bill was hundreds of dollars higher because a brake job had been left out of the original quote. What makes this especially frustrating is that we have trusted this shop for decades. My father has been a customer since the 1970s, and we continued bringing our vehicles there because of that trust. Unfortunately, the lack of communication, conflicting information, and inaccurate estimates during our last two visits have left us very disappointed.

I took my wife's car in because it was making some noises while turning. The initial diagnosis…read morefrom my usual mechanic (aka "enter a description into ChatGPT and seeing what it says") was a possible CV joint issue. It turned out the skid plate had detached a bit, so the fix was as simple as reattaching it to the car so it didn't scrape against anything. Not only was it a quick fix (about six hours from drop off to pick up), but they didn't even charge the usual diagnostic fee, saying they wouldn't feel right charging it given how easy it was to find and fix the issue. So total cost was about $68. Quick service with a reasonable cost and honest approach? We'll be back again!

Went in to get my oil changed and the brakes inspected. The guy at the counter asked what kind of…read morecar I had and went "oh" and then went out to the car and flashed a light through the tires and said I needed new brakes. No inspection. Then he quoted $750 without having anyone do an actual inspection. I said I still needed my oil changed and that I wanted to get my brakes officially inspected before making any decisions. The guy basically said no and then the quote went up another $60 plus tax because "we don't have the right parts" - I didn't appreciate that they didn't even look at the brakes properly. I knew they needed replacement but I hate that I got quoted such a high price without any real inspection Just straight highway robbery.

Reliable, trust worthy, efficient. We live in Bothell and make the drive to go to this location for…read moreour vehicles because we know the mechanics are honest and provide great service. Recommend to anyone that needs auto repairs and services!!

Excellent service, very reasonable pricing, and open 7 days a week? Good luck getting me to take my…read morecar anywhere else! Both of my headlights went out on a Saturday night and I was able to get my Nissan Versa Note in first thing Sunday morning. The intake experience was quick and easy and they were able to diagnose and fix the issue within 45 minutes. It's also a great location -- lots of bus lines go past and there's a few shops and fast food options nearby if you need to grab a bite or run some errands while you wait.

Bret's Auto Repair exceded our expectations and beyond. We are so happy to have taken a chance to…read moretry out this local mechanic business instead of our dealership for our car emergency. After having our Outback towed to their shop, George helped us throughout the entire process of diagnosing the problem and communicating with us every step of the way. We were shocked to hear from this team that our recent service visit to our dealership did not address our car issue, and charged us a huge premium to have other aspects of the car fixed. Bret's Auto Repair team clearly stated the main issues with the car, and were very transparent about the costs. We were already pleased with this experience. The following day after taking our car home, we encountered another issue that was unrelated to our previous issue that their team fixed. We contacted Bret''s Auto Repair team again and they were extremely accomodating, offering to check out the car again, and finding that there was another issue related to the battery that the dealership did not address at the last service. They then kept our car to work on it, and charged us extremely fair for our troubles. We couldn't be more thankful for Bret's Auto Repair for providing the best care for our vehicle and customer service. I'd advise anyone to check out Bret's Auto Repair for any issues regarding their Subarus before going to their dealership! They will be upfront and transparent, as well as communicate with you the whole way through!

I was going to buy a car sight unseen and had it taken to Bret's for a pre purchase inspection. Am…read moreI glad I did!! They did a thorough inspection and found something that would have gone completely missed. I'm so grateful to this amazing team of mechanics. They saved me from making a potentially huge financial mistake. Thank you Shane, George and Darian!!!

Had brakes that were grinding against metal. Ufff. Corey was kind enough to squeeze me in. Got that…read moredone and a quick inspection. Friendly service. Great pricing. Sidenote, if you're looking for a little local history ask about the blues brothers connection!

This business is consistently blocking the public sidewalk, forcing pedestrians to walk in the…read moreroadway to get by. The sidewalk is public right-of-way and not part of their private business operations!