Highly recommended. Dmitry and his crew repaired a badly rutted gravel driveway for us…read more Communication was prompt, clear, and professional. Work was done in a timely manner, exactly as described. It wasn't the cheapest estimate we got, but it was the most thorough, and we're glad we went with Upstate.

Dmitry and his team did great work for us. He communicated with us promptly and gave a clear…read moreestimate. The driveway was badly rutted, and he fixed that and reoriented a turnaround for us. He was flexible and pleasant to deal with when we wanted changes. We would highly recommend!

We moved to Ithaca about 4 years ago with two older cars at around 100k miles each. We tried 3 auto…read moreshops before ending up at Diane's. I'm one of those women who thinks every mechanic is out to get me, and I was especially skittish when we first brought the car in but hoped I'd feel better with a woman-owned shop. Our previous mechanic had failed to diagnose a problem that resulted in completely destroyed brakes in January and a $1500 bill. Diane's got our car back on the road in no time, consistently keeping us updated as they had to adjust the project. Two years and lots of Ithaca hills later, Diane's has fixed the brakes twice. First they replaced a faulty part for free, and then just this week they replaced the rotors and pads at a labor discount. Their service has been consistent (they even text, which makes managing this so much easier during a busy work day!) and Diane herself took the time to explain to me why our brakes needed work (again). I'm grateful to finally find a shop I can trust!

$200 to be told they can't inspect my car!!! It needed a factory update that could have been…read morediagnosed for way less! I've been told this is not uncommon so I'm sooo disappointed.

They did an amazing job with my plumbing problem with my outside spigot leaking turns out the whole…read morething was cracked and if we hadn't replaced it we would had have bad flooding under our house but thanks to MOOSE coming same day and fixing our problem same day no more worries about flooding.

I contacted Musa to come out and complete a task for me. He was timely and completed the task he…read morewas asked to do and was knowledgeable, professional and courteous. I would highly recommend him for all your handyman jobs. Thanks again.

I booked an oil change with Patterson's last week. During the time my car was at the shop they let…read moreme know that one of my lights on the back was out and offered to replace it. I said yes, thinking the cost would be worth the time it would take me to go buy the bulb and figure out how to install it. The oil change with the bulb replacement was $160. If that wasn't bad enough when I got home I realized the light on the back wasn't even installed properly. I went back to the shop to get it fixed, something that took 30 seconds. This was insane to me. A task that they initially billed .3 hours for to take 30 seconds to redo told me I was being exorbitantly overcharged. I was able to get a refund on the bulb but I feel as though they thought I wasn't smart and didn't understand I was being scammed. Do not go to Patterson's! I will not be returning and nor should you !!

I have become a fan of this business. I have had extensive work done on my car , Control arms…read moreneeded to be replaced and they took fotos and showed me the deteriorating condition prior to doing any work. I've had brakes done and they gave me information to get a rebate. Mike Sealy is extremely honest and a great mechanic! I asked him to check several things as suggested by another dealer and he showed me that half of those were unnecessary. Elizabeth and Ruth are no ordinary receptionists, they are also well versed and actual mechanics themselves. The atmosphere is friendly, honest and positively a good experience.

I thought there was a slim chance that a service this affordable (compared to other quotes I got)…read morewould also provide high quality service. Never been happier to be wrong! They did a deep clean for us after several months without a cleaner and we have multiple pets. Alfredo got us on their schedule the same week and was very responsive. The results were fantastic, definitely exceeded expectations, and we'll now be using them for standard every other week cleanings.

5 Stars for Alfredo and the team at Independence Cleaners! I needed a deep clean and major…read morede-dustification of my home, and these folks did a great job. I especially appreciated their responsiveness in scheduling and clear communication regarding their arrival time, etc. And the actual cleaning was great!

Used Yelp to set up appointment after sending photos of the ceiling tiles which were fallen due to…read moremy daughter's male cat weighing around 12 lb decided to hide in ceiling !! After it was time for him -Cat! to leave our basement many false ceiling tiles and support was twisted and some tiles fell down... Nat Casey is the franchise owner sent text messages to confirm as well as notified timing of Neil their craftsman timing of arrival and did excellent job of fixing the tiles/ support etc after I had purchased required material with assistance of Lowe's salesman.. left of material not used were returned by me to Lowe's for credit.. it took about three hrs todo the job great value around $300 value ..

Great communication, responsive and punctual! I would hire…read moreACE of southern Tier again with no hesitation.

Pretty standard diy car wash. Good value, gets the job done. I use it regularly…read more I don't understand why there's no trash bin. When you bring your car in for a wash there inevitably is trash you want to dispose of. But no trash bin. Is there some NY law banning trash bins in car washes? I'd give them 5 stars, but no bin, so 4 stars.

My husband and I invested in the monthly subscription and we're completely satisfied with it…read more Winter when the roads are salt covered or summer when the bugs attach themselves to the windshield, our car is clean and bright. I recommend them highly.

I got the inside/outside service which includes paint decontamination. My car looks amazing! It is…read moremore clean than when I bought it! After kids driving and using it, I didn't know if it would ever look good again, but they successfully removed every trace of sticky, crumbly kid residue and restored it back to something I am glad to pick up my friends in again. The water just beads right off and it feels good to know that my car is clean and protected from the elements! It is definitely worth the investment whether you plan on keeping and loving your car, or even if you are preparing it to trade in! I will definitely go back to keep my car tidy and protected. Thank you!!!

Took my 2009 Volvo C70 T5 to have detailed in and out prior to offering it for sale. The interior…read moredetail was immaculate, well done. The exterior was washed & clay barred... but not waxed or sealed, very disappointed with the results. White chalky residue was splashed onto areas under the front hood and other areas (not cleaned up). Engined was cleaned and detailed prior to my appointment by myself, yet I was charged for it when obviously not needed? Overall: *Exterior was cleaned. *Interior detail was exemplary. *Engine detail was not needed and the engine compartment had residue from polishing compound splashes. *Windows cleaned. *Trunk not vacuumed/detailed. *Wheels not cleaned on the backside. *Tire shine applied. *Water would not bead on the exterior (a desired and expected effect when waxed). I was told that I did not ask/pay to have the paint "sealed" & that pollen on the car can causes that?!? Cost: $900+ Very disappointed.