Did a great job fixing my vehicle. They negotiated pricing to best accommodate my need and parts. When you come make sure to ask for Mario or Luke read more

Do not use. After paying the tow charge with a credit card, driver told me there was an extra $380 charge because the police had called for the tow for me. To be paid IN CASH! Driver said he could not give me a receipt so I said no. After much back and forth the company sent me an email receipt saying I owed $140 in cash and then I handed it over. The hidden cost in cash backed up by the threat of taking the car is shady enough to sound a lot like extortion. The refusal to provide a receipt and then the reduced charge when they were forced to put it in writing reinforces that shady impression. read more

Absolutely awful. They said they would be there in 45 minutes but it took them two hours and the driver copped an attitude with me as soon as he got there (he didn't like that I had a bicycle triple a membership) and then proceeded to try to SCAM me out of a hundred dollars even though the tow was 100% covered by AAA. He then left me stranded because he was butthurt that I didn't fall for his scam AND on top of all that, when I called to speak to the owner, Matt Karpal, he was incredibly rude and actually told me he straight up didn't care that his driver tried to scam me and proceeded to insult my family and my sexuality when I called out the fact that he didn't care they tried to scam me. I have also made the BBB aware of all this and they will be investigating the whole situation very thoroughly. I wish I didn't even have to give one star, the way I was treated was a -100 Enjoy dealing with the BBB Matt read more

While traveling, I was caught in a sudden deluge rainstorm. Visibility was instantly brought to zero. A tree 8 feet up a bank on the roadside fell and struck our car while we were in motion. The windshield and sunroof were shattered, and the roof peeled back like a tin can. Serious injuries resulted. The NYS Police notified Val-U auto to remove the car. Incident occurred Thursday afternoon. By Friday 1200 noon, I called Val-U Auto to pay the fees and remove the car from lot (As Stated I am traveling and not from the area. Vehicle has Liability Insurance only) Dispatcher stated she would call me in an hour with price and vehicle location. 2 hrs later I followed up with another call. Dispatcher stated the owner had not told her the price yet. Keep in mind 5:00pm is closing time, And they are not open on weekends. I called again about an hour later, reminding the dispatcher that I wanted to remove the car today because i am traveling and did not want to incur fees and would not be i. town on Monday Morning when they opened again. Dispatcher hung up on me. I notified Geico who called the dispatcher but also was unable to get a price. This company clearly has an MO of holding your car, license plates, and time ransome. They clearly had no intention of releasing the vehicle until they could squeeze every last storage dollar they could. This company should not be placed in a position of public trust and utilized by the NYS Police. I will need to travel 250 miles back to Owego on Monday. I will be notifying Christoper Friend, Tom O'Mara, Peter Oberacker, in addition to my local NYS Rep., and Tioga county Rotation Tow list coordinator. My next stop after this review is the BBB. As a retired police officer, I can say that we would never allow this type of behavior from the Tow Companies on our list. I will be making the Major at NYSP Troop C aware of the occurrence also. This is very disappointing. Matt Karpel, Val-U Auto Owner, I do not know if you are aware of this occurrence, but I hope you are willing to make this right. To all reading this post. I will advise and update as to Val-U Auto reaponse. read more

Sold these people a car and they gave me a fake check! Manager. Nobody called. I called the police and I'm waiting the outcome because I want my money. read more

Dont use them, they hire terrible employees. Their driver was driving down the wrong side of the road and saw us coming and still continued to try and drive into us. When we couldn't move the man then got out of his truck to come scream and threaten me thru my window. Then proceded to pull up and almost hit the front of my car and refued to move when I had no where to go. Said I needed to pull over to the wrong side of the road so I can go sound him. They hire men who threaten women with their children in the car. Dont use them. read more

Val-U Auto - Auto Repair Near Me - Owego, New York

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DO NOT USE THIS COMPANY! They are very unprofessional, discourteous, and downright rude. I was assigned this towing company for road side assistance through my warranty service. I will definitely insist that a different company is used next time. They were assigned with towing my car from my home to the dealership. First off, they came 2.5 hours later than they said they would. When I called the dispatcher, he was pretty unprofessional and not courteous at all. Must have been working from his home or something, because all I kept hearing was loud children in the background. When the driver finally showed up, he was nice enough, but I did notice a faint smell of weed, which should've been a big red flag, but I dismissed it because I felt like I had no choice and this point. He loaded the car up on his truck and was off to the dealer soon enough. My appointment at the dealer was not for several days, but they suggested getting the car in ASAP in the hope they'd be able to look at it sooner. So a few days later, I called to see if by chance they had looked at my car already, but they had no record of it ever showing up there! They actually didn't find it till the next day after visually searching through their lot of almost 1000 cars. Turns out the tow truck driver left it in some remote corner of their property, no where near the service center, with the doors unlocked and the keys still inside the car in full view so anybody could have stolen it. He never even left any paperwork or even the keys in their lock box. Just dumped the car and left. When I called Valu Towing (what a joke that name is) about this, the woman on the phone seemed very unconcerned. Right away she accused me of not paying for the tow, and said that my car was impounded because of this. I'm not sure what kind of crap she was trying to pull, because I already new by this time that I paid for the service and had my credit card statement to prove it, and the dealership had already did a preliminary service on the car by this point. Then when that didn't work, she said that they had absolutely no obligation to see that the keys are put in the lock box and make sure the car is secure. The tow company was the one there with the car! I was not. Who else besides the tow truck driver is responsible for that? Absolutely ludicrous and unacceptable! The woman on the phone from Valu Towing kept trying to justify this ridiculous and unprofessional practice. She actually seemed like a small snot nosed child who was caught doing something wrong and right away tried to pass the blame anywhere else. Actually saying at one that the dealership was at fault for everything, even though they had no idea the car was there. The way she handled this phone call really made her seem ill informed and downright ignorant. She also gave off the impression that she not only hated her job, but her life in general, and most likely hated herself as well. She ended the phone call by saying I didn't have to use their service anymore and hung up the phone. Such a pathetic display of just how incompetent she was, and clearly demonstrated how Valu Towing runs its business. I wish there was a way to post audio here as the whole conversation was recorded by me. But meanwhile, I know exactly what I will be doing with that audio and Valu Towing will definitely hearing more on this whether they realize it or not. Again, DO NOT use this company. They should be shut down and run out of business. read more

Josh was quick, efficient, polite, and knowledgeable. My car battery went dead this evening and he knew how to solve the corky nature of my Cadillac. Unlocking while dead battery, figuring out how to unjam the locking mechanism in my trunk, and how to get the antitheft alarm to go off in no time. read more

absolute awful. yes driver seems friendly. towed a camper from endicott to Burdett. broke part of axle. said give a discount or fix. this was April. my dad has called many many times. still nothing done. took part here a month ago June. am still won't answer questions or come fix. also week after delivery someome tried use his debit card again for 1000. only office an driver had photo of it. bank stopped it. they use your cards for whatever personal use they choose! read more

Through my son's insurance when he needed roadside assistance they contacted this company. It all started at 8 30pm. At 11 30 he still had no help but the ap kept saying 5 minutes. I relieved him at 11 30 pm because he had to go to work. I waited another hour once again checking the ap and found out they were 85 minutes away. I called another company and within a half an hour I was on my way. My son was charged for services he never received but was told they did take care of it. Hopefully he gets his money back soon read more

I just followed their rollback for 12 miles at 20-25 mph in a 55 mph zone on Route 96 in OntarioCounty. At one point there were 27 vehicles behind him and the moron wouldn't pull over to let us pass. Judging from your stellar 1.9 rating, this is typical customer service. read more

The most incompetent and dishonest company in the industry. I will never use them again. They wrecked my pickup truck in the simple process of winching it out of 2" of mud and paid me about 1/4 of repair or cost. I spoke with the owner and he flat out lied to me. DON'T USE THIS COMPANY, THEY ARE liars and terrible at their jobs. read more

If I could give them a no star review I would. Had a flat tire yesterday and this is who my insurance co. called for road side assistance. After over 5 hours in 96 degree heat and so many attempts to reach them (all I got was elevator music when I called their number) they canceled and I had to wait for another company to come (which was there in 11 minutes). If your insurance co. chooses them for your roadside assistance tell them no. I'm guessing insurance cos use them because they are the cheapest. It isn't because they show up to change a flat tire like they said they would in my experience. read more

My insurance company had me use this company and as a result I was sitting in my hot car on the side of the thruway for 4 hours for them to finally tell me they couldn't come and to call the NYS thruway patrol. I'm reading the other reviews and see I'm not alone in this experience. Honestly this level of incompetence is criminal. read more

They were called out by my insurance to unlock my car. Insurance did provide them the wrong town, less than 5 miles away from where I actually but instead of reaching out to me when they got to the incorrect address,(2 hours later) they marked the assignment as.complete and then refused.to actually.complete it once the insurance.found out I had not.received their assistance. This resulted in my claim being reassigned causing my.family to have a 5 hour wait. Very unprofessional especially by falsifying records stating a job was done that was not! read more

This is the worst for locksmith services. The ETA's provided by the customer service is never correct and I had to wait from 8:30 (sat) -12:45am (sun). After rebooking for 8am (sun), they didn't come until 9:45am. PLEASE book at other places! The customer service agent keep delaying the ETA of the locksmith and is very rude. After 2 calls (after waiting for 2.5 hrs), they said the locksmith will call me and the locksmith never did. By 12:40am I had to find a place to stay for the night, so I have wasted 3-4 hrs of just waiting for nothing. I rather they just tell me straight up that the locksmith won't be available until the next morning so I can make appropriate accommodations earlier. This is the worst service experience of my life and I never really write reviews, but I think that you guys should know this so you don't have to go through what I did. Horrible service. 0 stars if possible. read more

They took my son's car for a joyride or someone took it off their lot while it was in their care to be fixed from their tow truck backing into it. It came back to us a mess $6000 worth of damage that they admitted happened in their care, but would not take care of the cost when they found out how much the estimate was rude, disrespectful dishonest I have nothing good to say about these people and the way they do business read more

If I could give negative stars I would contacted the company at 2:30 via the owner Matthew karpel asked him if they had a way to haul a fifth wheel camper he said yes and quoted me a price I prayed the price that they asked at 3:00 was told by a female dispatcher that the camper would be delivered by 4:30 well at 6:30 My wife called who spoke to Kevin Whitman who said yes the guy is there hooking up to the camper now it'll be at your house within an hour so I waited till 8:30 I called back spoke to Kevin Whitman who then told me oh you got to wait the guy got busy no big deal it's a towing industry that happens 1:30 in the morning camper still not here mind you I do not live at the place of the camper is going but I've got to be there when it gets there to show him where it goes so now I've been here for 11 hours I messaged Kevin Whitman again and all I get back is unfortunately we're not moving in camper you'll be refunded on Monday no you took my money today You're going to give me my money back today I will post screenshots of the conversations with Matt carpel as well as the text message with Kevin Whitman is dispatch tonight read more

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Valu will always help you out. Nothing breaks in a vehicle, unless it a night of holiday. Valu will be there to help!

Joe came and towed my Honda CR-V. He was a complete professional. Let me know every step of the way how long it would take to get to my location. Was very kind to my Daughter and I. And safely as possible towed my vehicle to the dealership at 1 in the morning. I will use their service for years to come. read more

Jeff is a life saver. Thought I needed my car towed to Auburn for repair. Jeff was able to get my car started and avoided a tow. highly recommend this company and hope Jeff is as helpful for you as he was my car. read more

Moments after buying a vehicle from them was in a terrible break failure. Sold with bad rotor loose and no abs sensor. (To this day there is still "one ducked taped and hanging from my vehicle. Was mocked and mistreated buy the owner son or co owner. Definitely tried to make it seem as of it was my fault even though I was with my 10 year old son? After talking to the original owner Joe. He myself and Grandfather came to an agreement to get the truck up and running and the same as I purchased it. Rather then deal with the better business beru and New York state attorney general A firm handshake and money was taken. To this date the vehicle still has a miss fire on cylinder 4. A problem that's been documented since a week after I got the truck back from them.. after a few attempts of them lazily trying to fix it. It still the same misfire and same code and they refuse to give and information on work done to the vehicle at all. Long story short save yourself time and trouble Rick's is a better garage Joe Down the road is a good guy.. Also for you're own sake speak to anyone else besides Matt, he seriously seems like a ticking time bomb read more

Felt it necessary to make it known that one of the drivers forced me off the road yesterday in the small town of Trumansburg when he "didn't see" me driving down Main street, even though my low beams and fog lights were on. The dispatcher who I spoke with to complain thought it was funny and laughed and laughed when telling me he saw the tape from the guys truck and the guy said he just "zoned out." This driver could have not only caused an accident, but hurt myself, my passenger, other drivers and even pedestrians as it's such a small well traveled area. Well done val-U auto. read more

called 8:30 in the morning for a jump. they said 9:30-10:00 am then 11:45 then 12:15 . called twice and they said the driver was sleeping and they couldn't reach him . missed an entire day of work and they no called no showed on me . read more

Fantastic! Fast and friendly roadside assistance help! Definitely would recommend anytime! Thank you again! Our insurance company hired them for us and they came super quick to help all the way to Trumansburg at night. A+++job! read more

This is the company that my roadside insurance used. Almost 4 hours later. There was a pricing issue. From GEICO and the tow company. The driver decided not to show up. Their customer service stinks. Would never use them. Geico said they where suppose to be here within an hour. I'm still waiting. Just horrible service horrible read more

Stuck out on I-81 in PA with two at tires after hitting a pothole and they had a tow truck out to us in 1 hr. Which even took us 3 hrs all the way back home In Rochester. The driver was also courteous and helpful. I believe his name was Matthew. Great guy, can't thank him enough! read more

These guys charged my credit card $121 three times for the same tow and are refusing to reverse the two duplicate charges due to some internal issues. Stay away from them! read more

Got the job done. I have no issues with the service. In and out on a Saturday very small wait time. I messaged Matt one of the owners the day before and he replied before days end. Will return. read more

My experience with Dave at Val-U Towing was one of those that restores your faith in humanity! My bike tire stopped holding air while I was on a long road trip away from home. My insurance company sent me Dave from Val-U Towing - who showed up WAY faster than the estimated time, at 11pm at night (and on about hour 14 of his work day) and instead of doing just the required job (taking me about 4 miles down the road to a closed bike shop, after which I would have had to make my way to a motel), he actually diagnosed the problem, (which was just the tire valve core) and found a friend with a home garage who had the part and tool available - and shortly after midnight I was back on the road! What could have been an expensive 24 hour delay turned into a mere 2 hour pit stop. He also secured the bike on the tow truck quickly and safely - and was friendly and professional through the whole interaction. read more

I am hesitant to use the words elder abuse but when my parents needed to have their car towed after an accident they refused to tow it 2 miles to the repair shop but instead towed it to their lot and wouldn't release it until they paid over $1500 for a tow less than 2 miles. Their insurance company helped and had to have another company tow it to the repair shop. They were rude and should not be able to operate like this. Shameful read more

I advise anyone to take their business elsewhere and not to Valu auto. The company is not reputable. Today June 2, 2022 the first time my Insurance company contacted Valu Auto at 6am to give me a jumpstart, Valu Auto stated they were going to be at my house in 2 hours for the jumpstart. At 8:05am I called Valu auto to find out if the technician was close to my house and the lady who answered Valu auto phone stated that the technician was still about 30minutes away. She did not apologize for the inconvenience. I asked why the technician was late and she said the technician was stuck at another place. I told her that is not good service and they should have called me to let me know there was a delay. She said she understood then HUNG UP the phone on me. Then I called my insurance and informed the agent that Valu auto hung up on me for expressing my disappointment with them not letting me know there was going to be a longer wait. My insurance agent told me I would be put on hold and she will call Valu auto to get an exact ETA. The agent returned on the phone after 15mins to inform me that the lady from Valu auto claimed there was no order for jumpstart for me. That's because the lady from Valu Auto canceled it after I had called her. This is not customer service. HOW DOES A HORRIBLE COMPANY LIKE Valu auto get an award? There are some other bad reviews on Google for this company prior to them getting this award and some from few months ago. Awarding a bad company an award for being excellent when in fact Valu auto is not excellent. Chris Sutton from Chris Sutton towing company came in 15 minutes after he was called and jumpstarted my car. Valu auto is a useless company. Don't waste your time and money on Valu auto unless you want to be mistreated. Valu auto are cowards. Instead of just owning up to their mistake and apologize, the company pretends to not have an order for a jumpstart. It turned from "he is about 30 minutes away" to "we don't have an order for jumpstart" after I complained to Valu auto. Valu auto canceled my order after I called at 8:05am and lied. I don't understand how a horrible company like this received an ACE award in Feb 2022. read more

Val-U Auto - Screenshot of call to Valu auto after waiting 2 hours to find out where the technician was. - Auto Repair Near Me - Owego, New York

Awful. I am writing this review from the side of the highway. I have been waiting for a tow truck from this company for over 4 hours. I kept getting texts from my insurance company (who contracts with Val-U Auto) that someone will be here in "90-120 minutes", the. "30 minutes", then "10 minutes", and finally "5 minutes". So far, nothing. I called the company multiple times. The different people on the other end said someone will be there soon, or they are on there way. Finally after asking not to be lied to anymore someone told me the driver was 31 minutes away. i don't know if I will ever get picked up from them. read more

Had my car towed by valu auto, while the tow truck driver was nice and was able to give me a ride back to my home, the person whom they have running the office is a complete clown. Had to call and physically visit the office 3 times before they released my car to be towed to a repair shop and this was after having another tow truck come out on 3 occasions to have it taken to the shop. The car itself sat in their lot for 3 solid days due to their incompetence which cost me money on my rental and during that time, someone stole parts off my car, while the owner said he would have it handled by Monday 8/17/20 I've yet to hear back from them, AVOID THIS PLACE LIKE THE CORONA ! read more

Do yourself a favor and do NOT buy a vehicle from these shysters. I made that mistake and paid for everything wrong with the vehicle even while under the warranty! Not only that but they passed the vehicle for inspection illegally. Rather than fixing the problem they cleared the code. The original negation we agreed on was not honored and they acted like they had no idea what I was talking about. The owner is very unfriendly, he began shouting at me when I brought up the agreed negotiation. Not only do they treat their customers poorly they treat their employees poorly. Would absolutely not recommend to anyone, look elsewhere. read more

This business is such a good place to work with. Very knowledgeable in every aspect they're involved in from towing and repairing vehicles to selling cars. The tow staff has made me feel more than safe being a lone female when I needed my vehicle towed. The owners have always treated me like a priority and addressed any concerns or questions I had. As a 5+ year patron I recommend anyone to this business!!!! read more

Ithaca listen up.Professional drivers. Great service. Outstanding prices. They are far below other companies prices.

Couple years ago when I had my truck towed by them after the clutch blew in it there faulty equipment gave out and my truck rolled off the flat bed uncontrolled slammed in to a trailer that was behind it and it went through my fence. The tongue of the trailer went in between my hitch and bumper to the point we had to block the trailer and use a winch to separate them. After getting pictures of my bent bumper, the ruined trailer tongue and fence I called the owner and he got mad with me said hed call the driver and I never heard another word from them on the matter and had to repair everything his faulty equipment destroyed out of pocket read more

So this company has (I guess) a contract with USAA with roadside assistance. We started a claim at 0630 hrs in the morning for a lock out of a vehicle. My daughter always locks her car (great habit) but this time it bit her in the arse. The situation: She is traveling to N. Carolina from Northern NY and she's running low on gas, so she pulls off of I-81 and goes to a gas station to fill up. Apparently, she and her friend get out of vehicle and she locks it (WTH), why??? That's not even the worse part, both phones are in the vehicle and the gas station doesn't open up until 1000 hrs (another WTH). So she calls Dad using her watch. Dad uses USAA app (easy peasy right) to request assistance at 0630 to help his daughter. After waiting 30 minutes for USAA to respond, he calls. This gets them moving and they call Valu Auto. So lets say its about 0710 by now at the latest. After a few calls to USAA and a couple of calls to Value Towing finding out why this roadside assistance is taking so long, my daughter is finally on her way to her destination at 1020. This is piss poor service on both parts but especially Valu Auto and I would think if you are a company who has a bid to do business for a bigger corporation that you need to have people who answer your 24hr service line when it rings and the other people who are going out to do the roadside assistance to wake up when their are called to provide that "assistance" to a customer. I mean, you are getting paid a fee for doing a job even if you do it piss poor. I am just hoping that USAA cuts ties with this company because there is no reason why my daughter sat around so long for roadside assistance. 3 hours is just unacceptable. read more

in april we were going to buy a toyoda sierra on the test drive lights were on and it needed repairs to pass inspection we put down $1ooo. on it and the lady said if we didnt want it we would get our $1000. back we sign no contract she told use we could not have our money back when we called back was never told it was non refundable even new york state attorney general said it was not right then asked for owner to call he never did. sent message's to them on facebook and no response on the phone she told me we could have $600. of it back it was never sent to me so as far as i know the $1000. went in her pocket or they are just unreliable so buyer beware :( read more