Years of Avoidable Harm--Tooth Loss, Jaw Injury, and Dismissive Care…read more This office's pattern of poor communication and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. In late October/early November 2019, I had an apicoectomy on tooth #9 with John D. Wells, DDS at 16600 Birkdale Commons Parkway, Huntersville, NC 28078. I followed all aftercare to the letter, rinsing faithfully with the prescribed cleanser. After the first procedure, I started feeling pain and discomfort in the tooth area after drinking cool water, so I contacted the office right away. Dr. Wells had me come back for him to take a look. He then determined he needed to redo the apicoectomy. Afterward, I asked what the problem was, and he explained that the dissolvable sutures from the initial surgery hadn't dissolved, so he removed them manually. He assured me healing was on track, but by early 2020, persistent infection forced me to need an extraction and an implant, which was both costly and heartbreaking, especially at my age for a front tooth. I was 80 years old going through all of this. I was never told about the threat of infection, and only learned later that undissolved sutures can trap bacteria and lead to failures like this; and that dentists should proactively remove them themselves to avoid such risks. Had I known, I might have pushed for that upfront or chosen differently--but trusting the process, I returned to the same practice in 2022 for a root canal on tooth #8. That's when things worsened dramatically. During packing placement, the assistant demanded I open my mouth much wider to keep it dry, using scare tactics: she warned that if I didn't, "it would have to be redone." Again, I am an older patient, and it was very clear this assistant dd not care about me as a patient, and had no interest in a reasonable bedside manner. Fresh off the 2019 trauma, I felt pressured and complied to open as wide as possible, despite visible distress in my eyes, as she took her time. The strain immediately triggered pain and discomfort, and I was soon diagnosed with a displaced TMJ disc--causing relentless muscle spasms, a sensation like my jaw is off its hinge, difficulty speaking, and chronic agony requiring therapy and meds. After contacting Dr. Wells numerous times with my distress and concerns, he dismissed them outright, claiming the assistant "didn't force my mouth open or threaten me with a gun." No empathy, no accountability--just deflection. As I said before, this office's pattern of poor communication (e.g., not warning about dissolvable suture risks) and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. The initial staff seemed friendly, but the care felt reactive at best. If you're reading this, ask upfront about materials and removal plans, get consents in writing, and trust your instincts--if something feels off, walk away. I wish I'd switched endodontists sooner; now I see one who actually listens. Proceed with extreme caution here.

I just had my second root canal here in five years. It was no big deal…read more People think root canals are a big deal, but that's due to old technology. Other than the needle being stuck into my gums at the beginning to numb the pain, this was 100% painless. Same as five years ago. I also learned that flossing is 10x more important than brushing your teeth. Brushing only gets the surfaces and gums. Flossing gets rid of the plaque that leads to bacteria and infection. Excess plaque has also been linked to Alzheimer's and heart disease. Great info, friendliness, and overall customer service here. Or you can call it bedside manner. Whatever you want to call it, Dr. Wells and his staff are highly recommended if you're seeking an endodontist.

This Gentleman has saved a many tooth for me! No worries when you visit him! A+. Positive attitude…read morehelps a lot also

I had my visit at Dr Fuller's office a couple of weeks ago. Seems I ignored a broken tooth just a…read morebit too long and it was making me pay for it! Well lucky for me I was sent to Dr. Fuller's office. He and his excellent staff took care of me. One look at the xray and he knew just what we were dealing with. He explained what the situation was in good detail. And then we scheduled that root canal. What might have taken other doctors two appointments, this craftsman was able to handle in one. And minimal pain too. Just a pinch in the beginning (and maybe cuz I'm a baby on that sort of thing) but the rest was smooth sailing. Back at the office in 90 minutes. I highly recommend this doctor and his staff for your root canal needs

I have always been complimented on my smile. Over the past couple of years I have had nothing to…read moresmile about. My teeth were in shambles and this caused me low self esteem and depression. I was embarrassed to leave the house and my social life became extinct. I went in to see Dr. Swilling and I have to admit that I was even embarrassed for him to see my teeth! I wondered if they could even be fixed. Dr. Swilling was very pleasant and wore the sweetest smile. He assured me that my teeth could be repaired and proceeded to fix them in a smooth, non painful visit. When he was finished and handed me the mirror, what I seen was unbelievable! My teeth were PERFECT!!! Dr. Swilling is truely an amazing dentist and for that I Love him He gave me back my smile...he gave me back my life:)

From the owner: Thomas J. Swilling, DDS offers a full array of dental services to help you maintain healthy teeth.read more

Dr.Diana Bass and her team is amazing! been a patient with them for a almost two years. moving from…read moreTexas to North Carolina finding a dentist with good bedside manners was very important to me. From my very first visit when I walked in the door Heather knew me by name mind you I've never walked foot in the door. I was very surprised. Dr. Bass gave me a treatment plan treated me within a week got me back on track for my dental needs. she's passionate about what she does and addressed any issues and concerns you may have. they've gained a patient for life! love my dentist! btw she's rated best dentist in Gastonia! check her out! you won't regret it!

I had an amazing experience at Bass Dentistry. Very nice office and staff was very welcoming. I…read morewent to get fitted for Invisalign and Dr. Bass and the staff to extra care to make sure the mold was perfect before I left. Looking forward to getting my teeth straightened out.

Dr. Tadrissi with Hayley as his assistant did an expert job on my root canal. Not one time did I…read morefeel any pain during or after the procedure. Going in I was uncertain if a root canal could be done and the tooth would then have to be pulled. They saved it and I am so grateful. Great job!

I called them to make an appointment and luckily was able to get in same day due to a cancellation…read more However, 10 minutes after making the appointment my wife said we have an issue with our dental insurance and asked me to reschedule. When I called to reschedule, they told me I owed them a $50 cancellation fee due to the same day cancellation. I tried to explain that it was a same day cancellation because it was a same day appointment that I made 10 minutes earlier. They didn't care - they REALLY wanted that $50 cancellation fee! Terrible customer service!

My husband, several friends, and I have been proud Kelly Dentristry patients for almost two decades…read morenow, and we could not be happier. One side is Dr Alice Ann Kelly's practice, and on the other side, Dr Will Kelly practices. We are patients of Dr Alice Ann Kelly. The entire staff is stellar, from Ellen at the front desk, who is the appointment scheduler and jack-of-all-trades, to each dental assistant and hygienist, to the amazing Dr Alice Ann, the care is second to none! Kelly Dentristry uses state-of-the-art equipment and even have a dental lab in house, so many crowns and other dental appliances are made on the spot. They are gentle and caring, and we truly look forward to seeing everyone when we do our six month checkups and cleanings. It is a medium to small practice, so it is intimate and they take excellent care of their us. Quit dreading going to the dentist, make a change and join the happy Kelly Dentistry patients!

I really like and recommend Will Kelly III! He was my dentist for several years until my health…read moreplan put his office out of network. His office staff is very nice and attentive to my schedule as we as Will being such a great dentist and Guy. I can a lot about him and his customer service but I'll just mention one detail. Before I went on vacation my filling came out on Thursday, if you know dentist they rarely or never work on Friday. I searched the internet and found dr Kelly and he was able to replace my filling the next day. I've been with him ever since and he does great work that lasts. If your insurance allows you to use Will Kelly then please look him up.

Dr. Bryson did my root canal retreatment. It ended up being a three step process instead of two…read more(due to infection, not of any fault of Dr. Bryson's) and it was finished up today. Dr. Bryson and his assistant Rhonda are amazing! They always made sure I was as comfortable as possible, both during and after the procedure. I get really nervous during dental procedures, and they would always talk to me and let me know what was happening, step by step. They are friendly, professional, and genuinely nice people. If I have to have another root canal procedure at any point in time, he is the only one in the Charlotte/Gastonia area I will go to. I highly recommend Dr. Bryson. Update: 3 days after the final procedure and my tooth feels better than ever! I couldn't be happier! I'd give them 10 stars if I could.

Dr. Byun made this experience a breeze. He was very patient and explained everything step by step.read more

Came in as an emergency visit and Dr K found the tooth that was the issue . Staff was very nice and…read morehelpful . Dr K made me feel comfort and kept it light when I was very uncomfortable. He sent me to the oral surgeon next door to extract the problem tooth. I did not need a root canal . If I did need one in the future , he is the dr I would see . His dental assistant physically went next door to request they add me to the schedule as they were double booked and I was in horrible pain . Great practice .

I had my first root canal done by Dr. Hackbarth a few days ago. I have dental anxiety when it comes…read moreto drills in my mouth. She and her assistant made me feel very comfortable by explaining what they were doing throughout the procedure. The procedure was painless and as comfortable as a root canal can be. The office has a very calm atmosphere and is very clean. If I ever need another root canal I will see Dr. Hackbarth again. I highly recommend.

I had my remaining teeth removed. Very soon after I had my full dentures made. Then also had the…read morebottoms resized. All of this in a very timely manner and the best service I've ever had anywhere. The staff at this office has changed my life and helped me get back to myself. Thank you all for everything you have done for me. I'll never forget this experience. God Bless You All.

Wonderful gentle, careful and thorough Dentist. Excellent hygienists. Great front office staff. I…read morehave gotten a regular cleaning and a deep cleaning and I couldn't be happier. They even take most insurances including Medicaid. I travel an hour each way and they are definitely worth it.