The mid city Lowe's should be shut down. I spent 3 hours on hold over the course of 2 days trying to get this delivered. The original delivery was taken to the complete wrong address and I never received a notification. I then spent an hour on hold trying to get it rescheduled and finally got someone on the phone who told me a manager would call me but they never did. I had to call back at 6:45am to get the delivery on a truck because it was critical I received it. The manager was able to get it on a truck and said they would call me back in an hour with a time frame because our business was closed and I had to go receive it on my day off. The manager Arten I believe was his name never called me back. I then spent another hour on hold trying to contact the store. I was never able to get through, called the corporate pro desk who was able to transfer me to the pro desk at the store. The pro desk told me that it was impossible that the manager got the delivery on the truck and it would not be delivered. When I started crying on the phone she got her manager who told her that it was being delivered in an hour. It took hours of tears and waiting on hold just to get a few sheets of 4x8 hardboard delivered to my company. Based on the help reviews of this store it seems as though this is a common occurrence and this store should fire everyone who works there. read more

Talk about lacking customer service. Was replacing the garbage disposal for my mother in law and needed a few extra parts. Only option was this location since this was the closest one to her house. Walked in and found the plumbing aisle and asked an associate where I can find the parts I needed (took the entire piece so there will be no confusion) only response I received from the associate was: "it's over there at the right bottom" Exactly where right bottom? There are other racks and parts there? He could have walked me over or provided the bay number (like Home Depot) Best to know exactly what you want and where the items are located because you won't get any help from the workers. read more

bought a grill on 8/31/24, still not delivered 9/9/24. have called the store 12 times and NEVER have gotten a human on the phone yet! Customer service useless. DO NOT SHOP HERE IF YOU WANT SOMETHING DELIVERED. read more

Horrible! If you don't very need delivery services, DO NOT use Lowe's! Horrible third party companies, can't get Lowe's on the line for rescheduling and overall very frustrating experience. Go to Best Buy, Better customer service! read more

Allowing sick employees to interact with customers is the worst customer experience possible. Next is that employee doesn't even know where the item I needed was located, then said it's out of stock. Lowes, you can do better. read more

Stopped by to pick up a few items., They had everything I needed. Ran into Henry while shopping. He was so nice and knowledgeable, just what I needed. Give Henry a raise, a promotion and a vacation. He is giving 5 star service at Lowe's. I highly recommend this location it is neat. read more

I am not a fan of these giant hardware stores... I much prefer the comfortable overflowing little local Ace hardware places throughout LA... but sometimes they just don't carry what you need. And if you HAVE to do this monstrosity, listen to Crystal here... Here's how you do this... Order ONLINE. If you're not building a house and you're just like me... a lady that needs an air filter for her HVAC system... just go online and order it. Or you need a garage door opener... just order it online. Park ON THE STREET. There is on-street parking... you'll have to walk across the street but again, if you're just picking up an air filter or a garage door opener or something small, you'll save yourself a ton of time and a lot of aggravation if you avoid the parking garage. Park across the street. The staff is actually quite helpful - but it was Black Friday when I had to show up in a panic to buy an air filter for my suddenly non-working heat system, so maybe they're not always that nice and helpful. I don't know. In store pick-up is right near the entrance and was easy as could be. Print out your confirmation and you will be on your way in less than 5 minutes. Unless you made the mistake of parking in the garage. Which I told you not to do. read more

Update: they delivered 2nd refrigerator today and it was damaged AGAIN. Here is the photo. We were supposed to receive our new refrigerator today. There was a hole in it and needed to be returned. Pretty big hole. I understand things might happen during the delivery but no need to hide it. Afterwards, the delivery guys tried to make us sign something stating it was delivered. read more

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Does not answer their phones useless!!!! Horrible customer service do not call here if you need help waited 10 minutes on the line

Rene, was extremely professional and helpful in assisting us in finding the right gazebo for our housing needs. He was friendly and customer oriented with willingness to assist. I would recommend him for any guidance at this Lowes! read more

Lowe's - The gazebo Rene recommended. - Hardware Stores Near Me - Los Angeles, California

It's worse costumer service !! Arrogant , rude , useless people not all mainly flooring isle . They are not doing a favor they get pay for their job that they are not doing .. read more

Their installed sales has gone so far down hill it's slid into the deepest part of the ocean. Had to call 3 different reps to get someone to call me back. That should have been the sign. Ordered a patio door and security screen. It showed up at the store 3 weeks later, no one called to let me know. I checked in with them a month later - 7 to 8 weeks after the order. Then they realized it had been sitting there. Another three weeks for install - but the security screen is damaged and opens to the opposite side. Three weeks later they tell me it's not coming at all. In the meantime, they hadn't finished the patio door. Three months later, they're fighting me saying the job was finished. It looks like crap. It's too small for the opening and the moulding is incomplete. The contractor blames lowes and lowes blames the pandemic. Overcharged for an unsightly, unfinished job. read more

I don't know why i am leaving a review because i don't think this business really cares at all... its always a disappointment to come here for one thing or another... like basic things like "we don't take applepay" .... ... like why not? Every major business accepts it why don't you guys... they just don't care... read more

Lowe's no longer will take returns for store credit without a receipt. You have lost my business forever. I'm a real estate investor and handy person who does my own home improvement. Not that corporate America will care, but there you have it. read more

I usually enjoy going to Lowe's instead of Home Depots. I find them to be a lot more helpful when it comes to customer service, which is why I am very disappointed that I am writing such a negative review for a Lowes store. A couple weeks ago, my boyfriend and I went Christmas tree shopping at the local Lowes by our home (Golden Valley Rd store) and saw a tree we fell in love with. The tree was unavailable at our location and we were instructed to look at stores that might carry it and to place an online offer for pickup. Even though there were no immediate stores near us that had the tree, we still wanted the tree and decided to order from this Lowes location. We placed our order and called to make pickup arrangements with the store and went to pickup the tree on 11/12. When we got to the store, they had us waiting for a long period of time to which I felt uncomfortable with and suspected something had gone wrong with my online order. The girl helping us came back and apologized for the wait and said they are still looking for our order. After waiting some more, they came back and told us that our tree was given to another customer. We were disappointed and furious, specifically because these were the instructions and arrangements we were told we had to make to get this item. Mind you, this location is around 40 miles from our home. The customer service manager took over the interaction and we had to settle for a tree we didn't want as we were told there'd be no restocking of inventory. I'm unsure how a store can be so disorganized and careless. I hope there is a major change and shift with how staff handle orders and customers at this store. read more

If only zero stars were an option. I've renovated three homes with supplies from Lowe's. I've loved Lowe's for many years. The stores have been clean and bright, and had a bevy of options that outclass their competitors. Their employees have been kind and helpful, and I've always sung Lowe's praises. Recently, a shift has happened... not just at Mid-City Lowe's, but at multiple locations over the southland. This Lowe's happens to be the worst of them all. The king of the hill... the top dog... the apex of awful. We ordered closet units for my sons on 9/9, with a delivery date of 9/11. Check the date I'm posting this. September 30th. We've called Lowe's multiple times over the last almost month. Each call culminating in an hour that turned out to be completely nonproductive. We've been promised multiple delivery dates, and as you may have guessed, given the fact I'm typing here on Google... zero closets have shown up. Last night I received a fourth promise of delivery... 8:30 pm said text stated. 10:20 rolled around... zero closet units. I called the store today, and was promised a delivery date of October 2nd. Totally unacceptable, given the fact they were supposed to be delivered on September 11th. Clearly they have me over a barrel, so. I've got to accept the date they asserted. HOWEVER, when transferred to the delivery department to receive confirmation (as at this point I have zero trust in their words) I was unable to reach an employee. I called back multiple times, and nothing. Oh, and the delivery on the 11th? They attempted to tell me it was undeliverable, as no one was at my residence to receive it. I live in a high rise building, in the heart of downtown Los Angeles, manned with 24/7 security, provided by multiple guards, a staffed lobby, on site maintenance, parking attendants, as well as the foot traffic from all the residents contained in the two high rise towers that comprise totality of the building. There's never an absence of people to aid a delivery driver in gaining access to the lobby, where the packages should have been delivered. At this point, I could have fashioned the closets myself, out of an amalgamation of collected pencil shavings and resin. I would have had better luck burying some magic beans at the dog park and hoping the closets sprout into existence. Thickened Unicorn farts and dream vapor would have worked better to contain my clothing, as Lowe's is proving equally elusive and mythical. Lowe's must have switched management and is now run by Sasquatch and a team of leprechauns, because all they're peddling is fantasy, and have zero intention of delivering any tangible items. read more

This review is regarding the delivery and purchase of a patio set from this location. First of all, the people working here are useless, dont care to that you are taking time off work to be there for the delivery, and are extremely dismissive! I purchased a patio set online which was available and in stock from this location to be delivered to my home. I never got a call the day before for a delivery window, come the day of the delivery, someone calls me to tell me that my item is out of stock and will be delayed for several days. So I had to reschedule, which is fine, I understand sometimes these things happened. Come my second delivery scheduled day, I get a call from some lady telling me that no one is availble to assemble my love seat and table from my patio set and only someone is available to assemble the chairs, I replied "huh" that makes no sense, how can someone only be available to assemble half of my patio set. Even the lady on the phone couldn't come up with a logical response. So my second delivery day gets postponed once again, however, this time because they have no one to assemble my whole patio set. So I reschedule a third time. Come my third delivery attempt, I get no call, no email, no notification of my delivery window. I had to call them and this time they either hang up or put me on hold for 30 minutes. I ended up cancelling my order because by this point I was under the impression that getting my patio set is going to be beyond difficult due to the customer service this store. I am so disappointed with my experience from lowes! never would I have thought that buying and having a patio set from lowes would be this difficult. My whole family was really looking forward to it and here we are a whole month later with nothing! read more

I have been waiting for customer service to answer the phone regarding setting up installation on a gas range we purchase. Our first call was in the queue for 2 hours before getting a call back. Then the representative was unable to get a price for installation so forwarded us onto another phone line queue and no answer after another 30minutes waiting!!! Unbelievable! The products are good but this customer service is unacceptable and sub par. Time to go to Home Depot for some actual follow through! So irritated. read more

I've been at this store several times. It's the closest one near my home. The local hardware stores don't have as much of a selection. That's why I go to Lowe's. It's never quite full or super busy, but it is hard to get a sales associate to help you around in the store. They always seem understaffed when it comes to the electrical department. Also, some of the items on the shelves are very dusty and I'm not sure if it's a function of it just being a hardware store and things are bound to get that way or they don't dust their boxes frequently to make a consumer feel like they are buying a new item. read more

I waited in an aisle staring at what I needed but unable to get a associate to come help. They called over the speaker 8 times as I watched workers just walking around not doing anything. I asked to speak with a manager and all they did was just call out over the speaker a few more times. Horrible service! I would have grabbed it myself if it wasn't 20 feet in the air on top of the shelf. read more

I never write reviews but this place has the worst customer service I've ever seen. Don't bother calling them, they'll transfer your call 10 times and leave you on hold for 45 minutes. Never seen such lazy customer service. Do better. Update: It's been over a hour and a half. Take your business to Home Depot, trust me. read more

Never order anything from this store. They failed to deliver everything I ordered despite charging $79.00 for delivery and then after more than three days of calling no one at this place has the decency to pick up the phone. Absolutely terrible place, go somewhere else, you wont get what you pay for here. read more

I bought 3 bags of bulbs and planted them as directed. Not one bloom. And they want me to return the bulbs for credit. Is that a laugh. It's a lesson not to buy plants or bulbs from Lowe's, no matter what the price is. No bargains here. read more

Tried calling the store spent 45 minutes with the telephone ringing tried different departments can never get anybody to answer the telephone and I will have to actually go there to cancel a delivery that I have scheduled for instead of being able to do it on the phone or their .web site. Customer service nonexistent. read more

LOW'S HOME CENTER ON PICO UNIT D LOS ANGELES CA 90019 I went to visit LOWS HOME CENTER on PICO tonight I ran into MIKE BROSSIN & his boy cashier they both where helpful and nice they tried to help me in every way they can It was Friday night around 7:30 pm they made my first time visit to this place smooth fast & easy I bot brick's and wood to build something at home The place the business was a very I mean very beautiful so clean the air felt good The vibes felt so nice to be there I was in there Handy Cap scooter because I am a disabled guy I found everything eazy even tho I never been there before this place is so big they have everything in stock no empty shelves the flowers where health the indoor plants where looking fresh the parking was so very eazy I recommend you to go give them your business you will find everything. TRUST A wonderful place to shop to build or fix something or just flowers for VALENTINE'S DAY coming up the have cooler's for the super bowl coming up in two weeks they also have bottles of water for the cooler Go there it's such a big place just go look around tell me if I am lying go to that Spanish boy cashier tell him thanks for doing a good job look Walk in grade a bag of chips and a drink go pay for it keep your recipe walk around the store See what they have to offer while having chips & a beverage it will be a good experience to try this place no there not all the same this LOWS is special go tell me I am Rong They have parking lot security so you can feel safe don't worry about a thing read more

Lowe's - It's me before the disability problem - Hardware Stores Near Me - Los Angeles, California

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This place is garbage, their phones are garbage, and their central customer service is garbage. If anyone actually has a number that works, post it here. I picked up an item I ordered online and the wrong item was in the box. Before I go back to that same location, I need to confirm that they actually have the right thing. NO ONE ANSWERS THE PHOOOOOOOONE! NO ONE ANSWERS! Main: (323) 617-9570 Message in a bottle: Fax: (323) 617-9573 No one answers this either. Pro Desk: (323) 617-9598 Hail Mary. Pro Email: Pro2714@lowes.com I think this is the store manager's email: william.finster@lowes.com read more

I don't like cashiers grabbing the scanner in the self checkout and to start scanning my stuff for me without asking. I noticed all the other white customers were not being approached that way. Stop racial profiling me. I am not a thief and you grabbing the scanner and pressing buttons without me asking is over the top. Do not treat us that way. Watch all you want but do not do that. You may think you do not have to respect us but you do. read more

I am very frustrated with Lowe's. Someone at Lowe's canceled the insurance on my washer without my permission. Now my washer is broken and not repairable. I have contacted Lowe's customer service and corporate many times, but they have not responded or resolved my issue. read more

Hi purchased a Samsung high end clothing washer from Lowe's. I use the washer for a year and six months at which point the bearings on the washer became worn and the washer began making a lot of noise in the spin cycle. I called a service man since it was out of warranty to discover that the washer had broken due to it, not being installed properly. When I called Lowes and mentioned this, but they were not willing to take any responsibility since I didn't pay for the extended warranty. Instead, they switched me over to Samsung. Samsung sent a man over assessed the damage and agreed that I would pay $200 to fix the problem which was caused by the installer at Lowe's. I wrote to Lowes to inform them of this and they did not respond to my emails. The error was in installation, had the washer been installed level instead of an angle the bearings would not have failed. read more

I had no idea there were so many negative reviews. I go there often as it is pretty close, and aside from out of stocks, it has never disappointed me. That is until I made the ill-fated decision to purchase Milgard Windows from them a couple months ago. After the initial delivery date came and went, I started to follow up with customer service and would be given a new date, which would generally be about 2 weeks out. So after over a month of delays, I contacted them and got 2 different stories between the customer service rep and her manager as to when they would be available. The rep tells me that 4 of my 5 windows were no longer in the Milgard system due to a "glitch", and that they would have to be re ordered (were they?), Anyway, no communication of this was ever provided to the customer, until I pushed the issue. Worse still, it seems like the customer reps manager lied about the due date to placate me. I hope this is only a local issue as I cannot imagine how a company like Lowes will continue to keep its customers when their customer service team seems to mislead their customers. And then there is the sales side. I guess they write the contract and move on. I made numerous calls to my sales guy, I'll share his information later if this does not work out, and he would not return my call, that is, until there had been an escalation in the Lowes system, and he called me within 6 minutes!!! What a coincidence!!!!! I don't know how this will work out, but I will update you as things progress. read more

Don't buy a stove at Lowes. I am still awaiting my stove that I purchased 2 weeks ago. On the first delivery, the guy told me that my stove was too big to fit in my kitchen, so I refused it. (He was looking at the dimensions of the box) On the second delivery, the guy told me that he doesn't install stoves, so we refused it again. (We paid for the install) Now after going to Lowes a couple of times, we were promised a delivery from someone who would install the stove. Still waiting..........Bad service, On hold forever with customer service listening to elevator music. If they can't handle the service, DON'T SELL IT. read more

Where's the ZERO rating? Do you have a question regarding your appliance order that you ordered in BLACK FRIDAY 2022 and you're still waiting for something to be installed March 17, 2023? Good luck getting anyone to answer the phone because you're going to be on hold forever. I've seen employees (specifically in the appliance department) look at the phone ringing and WALK AWAY. I know cuz I saw it happen on more than one occasion. Also, no one seems to be happy to work there. It's really sad. I've even tweeted at the District Manager, Ramon Montes, hoping to get a response. Nope, crickets. No wonder their customer service sucks, even their leadership sucks. Poor management will lead to unhappy workers and that trickles down to the customers. The worst customer service at any retail establishment. See pics for how long I've been on hold. I'm writing this review as I'm waiting to speak to someone. 26:51 before someone helped me. And they just put me on hold again. read more

Lowe's - This is how long you'll have to wait to get someone to help you... kind of ... I'm on hold again. - Hardware Stores Near Me - Los Angeles, California

First call, listen through the automated menu, hit '0' for an associate: rings for 3 minutes, disconnects. Second call, select option for the Garden Center: rings for 3 minutes, disconnects. Third call, randomly pick Lumber & Building materials just trying to get a live person: rings for 3 minutes, disconnects. Fourth call, super agitated, randomly pick Appliances as a last ditch effort before giving up: Lowe's Employee: "Lowe's Appliances, how can I help." Me: "Yea hey, this isn't an appliance question but no one else is answering their phone. Can you tell me when Lowe's will be getting fresh Christmas trees?" LE: "Yea, no... I'm in Appliances." Me: "Of course. We've established that.. But Gardening doesn't answer their phone and neither does anyone other than you apparently. Since you're at the Lowe's, could you find out for me?" LE: "Uhhhh I don't even know if we have Christmas trees yet..." Me: "OK. I asked if you knew *when* you're getting them, not if you have them right now." LE: "I'm in Appliances though... You should call Gardening." Me: "Getting a little frustrated here, as I said Gardening DOESN'T PICK UP THE PHONE." LE: "Hmmm well I'm in Appliances. Not sure what to do." Me: "You're in the same building, can you put me on hold for 30 seconds and go check? Look for the trees or, I dunno, ask someone who might actually know when they come in?" LE: "That's not an appliance question." Me: "Are you serious right now." LE: "I'm in Appliances, let me send you to Gardening..." Me: "Noo, WAIT, I alre..." Phone transfers. Rings for 3 minutes. Disconnects. Lowe's, why do you even bother having phones? I've been to this location dozens of times and have yet to see an employee who doesn't look completely depressed. They don't even want to help customers standing in front of them, you think they're actually going to answer a phone?? So god damn frustrating. Here, let me solve this for you: 1) Ditch the automated menu. 2) Add a generic voicemail message as follows: "Thank you for calling Lowe's. If you need help with finding a product or anything else, good luck *laugh* because our employees give zero shits. We recommend you just come in and wander around for an hour looking for your items because it'll be a cold day in hell before we actually help you spend your money here. Feel free to leave a message after the tone, we most definitely will not be listening to it. Thanks again for calling Lowe's and please, have yourself a shit day." read more

Complete morons. I ordered some Christmas lights on the website for pickup and received a text that they were available for pickup in a store locker. Drove across town to get them. The locker didn't work. Then had to talk to one useless employee who then directed me to another useless employee who then brought out some lights from the back. Upon inspection, I realized these weren't even the lights I had ordered and he just grabbed some other ones from the back. Then I waited 10 minutes for him to figure out how to open the locker that contained my lights. He finally got them and acted like he was going to make me wait 10 more minutes (I had already paid online) so he could futz around in the computer and figure out whatever went wrong. Complete waste of time and energy and will never go to a Lowe's ever again in my life. What a pathetic joke. read more

I went there an hour before closing and selected a huge stack of molding and one thick 12x4 board to use for shelving, it wasn't easy to pick up and I needed it cut into 3 pieces so I went to the wood cutting station and waited, and waited. 6 employees passed by and not one of them asked if they could help, one of them actually moved my cart out of the way without saying anything, rude! I just left my cart and went home, If they aren't gonna help I'm not gonna waste my time. read more

FALSE advertising! They delivered my toilet BUT NO toilet seat was included! The display had a toilet seat on it. I called Lowes. they claim "no seat is listed on the certification" So stupid. what type of idiot store sells toilets without seats ! Jackhole! read more

Participated in contact-less "carside pick-up" where you order online & you drive to a designated area where you pop open your trunk & they load your order. Easy peasy. Sounds great, right? It's great if the people that are hired have an ounce of common sense &/or are trained properly. I was none too pleased to drive home, open my trunk & find a recently watered tomato plant was NOT put in a cardboard box that had space available, or even on a newspaper ad but on my fricken JACKET. What the heck?!!! read more

If I could give Lowe's a negative 100, I would. This has been the worst shopping and delivery experience I have ever had. I have been waiting for an item to be delivered for 2 weeks and every day for the past 4 days I've been told the item will be delivered and then it's not. And you can never get a human being on the phone. I held on the phone on 3 different occasions for over an hour each time and there was no answer. I will never ever ever shop with this company again. They are the absolute worst excuse for a store and company in the world. read more

We come to this Lowes all the time to pick up soil for our garden sites, they have decent prices, relatively quick, and we're in an out. Our last visit, we ordered our soil for pick-up. Upon arriving there, we met the attendant, Sherry, to assist us with our pick up order. Throughout the exchange, she became more defensive and took an unfit and unwarranted attitude with us as we were trying to figure out a way to pick up the soil. Mind you we never use the pick-up option, and were looking forward to trying their service. Nonetheless, her attitude and demeanor was not only unnecessary, but less than helpful for customers that spend money here frequently for our multiple garden sites. I gave this two stars because despite this woman's attitude, the lady that greets people and knows her customers (I'm forgetting her name but she was there Mar 25th at 11:00am), Brenda, and Victor were all exceptional and forward thinking. We need more solution driven people that want to come to work. If Sherry felt the need to have an attitude with us, she obviously isn't being fulfilled or stimulated where she's at. read more

I was having the hardest part finding joint compound. Colin must have noticed how visibly frustrated I was and kindly inquired if I needed any assistance. Thanks to him and his great attitude I was able to get on with my day. Probably would've been there for another ten minutes or the rest of my life looking for it, I hate asking people for help. Great customer service. read more