I wanted to give kudos to Jennie Storm at PlazaAppliance for her thoroughness & patience in helping…read moreme purchase a refrigerator. I was there for an hour and a half looking at every refrigerator on the floor & not finding what I wanted she then started researching online. We finally found what I wanted at another one of their stores. Also the guy in their outlet next door was very nice & helpful. If you want to be treated with care & patience & outstanding service from beginning to end use this company. I have now bought 4 appliances from them & every time it has been a flawless experience!

A huge thanks to Jim and the amazing service helping us get our refrigerator switched out. We ran…read moreinto some issues with our old refrigerator and he went above and beyond to get us up and running in record time!

Great products, great service from the staff. You'll pay less than half of what big box stores…read morecharge. Maybe a little dent but the price makes up for it. Be sure to call before going there. I highly recommend Alpha.

Was able to repair my washer one day after contacting. Arrived within established window, with…read moreupdates prior to arrival. Great communication. Showed what the problem was and how to address in emergency. Cost was in line with expectations. Strong recommend.

Great spot to renew your home appliances, I purchased a complete kitchen set for a great price they…read morealso delivered and installed everything! Very pleased with their services. I recommend speaking to Arina at the front desk she was very helpful!

From the owner: Appliance Reliance Outlet is your local destination for premium appliances at deeply discounted…read moreprices. We specialize in scratch and dent refrigerators, ranges, cooktops, wall ovens, washers, dryers, and dishwashers—offering like-new performance at a fraction of big box retail pricing. Most units have only minor cosmetic blemishes that don’t affect functionality, allowing you to save hundreds or even thousands of dollars without compromising quality. Every appliance we sell is thoroughly inspected, tested, and verified for proper operation before it ever reaches our showroom floor. We don’t just resell inventory—we make sure it performs the way it should. Unlike large chain stores, we provide honest, one-on-one customer service, clear explanations, and straightforward pricing with no pressure. Whether you’re upgrading your home, replacing a broken unit, outfitting a rental property, or shopping on a budget, we help you find the right appliance quickly and confidently. As a locally owned business, we stand behind what we sell and prioritize long-term customer relationships over one-time transactions. Shop smart, save big, and experience the difference of buying from a trusted local appliance specialist.

While out running errands I popped into this Home Depot just to see if they had any house plants I…read moredidn't have. I picked up a few succulents, some cactus soil and a huge bag of perlite. I didn't realize it but the perlite had a slash on the bottom and had been taped up. I didn't realize til I was putting it in my car and didn't have time to return it at that moment. I will be returning it because who knows how much of the perlite is gone from the bag. Overall the store was nice and clean but the house plants were in odd locations and I had to search for them. Home Depot 5415 Ballantyne Cmmns Park Charlotte, NC 28277 (Review 506 overall, 50 in 2021)

We use this location often and they are typically pretty well stocked and have helpful employees…read more We had a fridge delivered yesterday. No other stores could get us the exact one we wanted, so that was the first big plus. The truck came perfectly within the time estimate and the delivery was smooth and easy. Juan and Troy were professional and knowledgeable. They were efficient and super nice. They cared for the fridge AND our house (and all the kids running around) with the highest attention! Really pleased!!

Everything was good until we paid for appliances and had them delivered. Delivery guys showed up…read morehigh, broke my kitchen light. Delivered scratched appliances. My dryer was not set up correctly and now 2 months later it needs a new drum. A brand new dryer that doesn't even work. I have reached out to them with no response. Still waiting on my compensation for my light that was broke 2 months ago. Keep getting the run around. I have spoke with Derek Jones who works with Queen City since the review. He is addressing all of my concerns and fixing all of the issues. I am very impressed with his call and solutions very professional and quick to help. I will keep you updated with the outcome but feeling very relieved after his phone call.

Recently we moved to a new town. We were in need of a refrigerator. A coworker recommended this…read morebusiness and specifically Derek. While waiting for the movers to arrive, I call Derek. We discussed what was most important and the options that were Available. In no time at all, I had picked out the perfect refrigerator, paid over the phone and set up delivery. I also saved buying from Derek than the prices at the big box stores! The next day the refrigerator was delivered by 2 very professional men that made sure it was installed correctly and That I knew everything I needed to know to use it most effectively. If you are in need of any appliances, please go see Derek. He is amazing! This was by far the best interaction I've had with any appliance store ever! I will never go anywhere else!

I bought a Whirpool refrigerator here about 11 months ago…read more It's been working great until about two weeks ago & the refrigerator stopped cooling. I called them & they said it was still under warranty. They gave me the Whirlpool number, I called & set up the service appointment. It took about a weeks to schedule but the Tech came out today & did the repair. Easy Peasey!

With the current events, I was wanting a chest freezer. They are sold out at the big box stores all…read moreacross the region. Obviously, other people had the same idea that I did. And so here's Flippin Jays who manages to get a truckload of chest freezers in an assortment of sizes. I wanted one and they wanted to sell one. The purchase process could have been smoother but I'm very forgiving here. Six feet of "social distancing" doesn't work well when you have a bunch of folks who want something that's in short supply. They did as well as they could under the circumstances and everyone who was there at the store when it opened got their purchase, though maybe not in the order they had originally queued up. That's a minor ding. And speaking of minor ding, this is "scratch and dent." My chest freezer was clearly used but it's operational, guaranteed for 90 days and I'm sure some "goo gone" will get rid of the marks on it. The folks did not want to be dealing with the public today. Definitely not a bunch of people who were about a minute away from an actual riot. But they did pretty well keeping things as organized as they could and selling what people wanted to buy They loaded it into my vehicle for me, which was awesome service. [Review 12996 overall, 313 of 2020.]

My husband and I decided to buy a new refrigerator before Thanksgiving. We went on Sunday 11/13 and…read morelooked around to see what we can find. They had a lot of selections to choose from. I fell in love with the Samsung Bespoke 4-door refrigerator. After inspecting the refrigerator for damages I felt comfortable purchasing it. It had a couple of dings on each side which I was completely cool with because no one would see them. JT gave us a great deal on the refrigerator. JT advised us that they will call us on Tuesday to set up delivery for Wednesday. I guess the first inclination of a problem is when I didn't get a call on Tuesday. I called JT on Wednesday morning to see what time my delivery would arrive. He advises me that they are still working on a schedule and he will call me later. About mid-day still no call. I called JT yet again and asked what time my delivery would arrive as I had some running to do. He advised me to do what I had to the drivers would call me when they are on their way. Well, the call NEVER came! My husband called on Thursday to find out what was going on. He was advised that the driver hurt himself and was at the emergency room so they were trying to get help from other stores to assist them with the deliveries. We advised that our refrigerator would be delivered towards the end of the day. Nope...never happened!! Towards the end of Thursday, my husband was informed that the helpers quit and that we would not get our refrigerator till Friday morning. Friday morning came and went. The drivers got to my house around 4 pm to deliver my refrigerator. As they were taking measurements I asked if I could see my refrigerator. The delivery guys were very friendly and had no problem showing me the refrigerator. As I am looking at the refrigerator I notice more than a couple of dings on each side. I am now looking at long scrapes on the bottom, the refrigerator door dinged and damaged, draws scraping as they are being pulled out, and the back of the refrigerator is completely indented in two areas. I advised the guys I am not happy and do not want the refrigerator. I called the store and spoke with JT. JT was insistent that there was no damage. I asked to speak to the manager. Ernest gets on the and I start telling him about the damage. We didn't hit it off very well as he rebutted that the damage was already there. I know it wasn't. He wasn't even in the store when we bought the unit..and I took pictures of the whole refrigerator. Pictures were taken in the excitement of the option to change the panels. Needless to say, I was pissed that he had the gall to tell me I was lying about the damage. I told Ernest that I was sending back the unit to the store. He advised me that he had another unit however he couldn't have it delivered until Sunday. I told Ernest that my husband and I would come in on Saturday to see what our options are and wanted it delivered on Saturday. As I walk into the store Ernest was helping another customer...however he did acknowledge our presence and advised that JT would help us. So the original refrigerator I picked out and sent back was 29 cu ft sitting right in the front of the store. JT was trying to convince my husband and me that the 23 cu was the same size as the one we sent back. I refused the first option of the Bespoke he gave us. It was more dinged up and it was way smaller. I walked around the store for a few with anxious feelings. I need a refrigerator and needed it asap as I had family coming in from out of town. As my husband and I went back over to the refrigerator we sent back to take an inside measurement I pulled Ernest over to go over the new damage. As I showed him all the damages..he admitted that they were not there when we purchased the refrigerator. So now we are hunting to find a 29 cu ft refrigerator. We came across another Bespoke refrigerator with a tablet in the door. JT had shown it to us the first time we were in the store. We decided to take that refrigerator however it didn't have all the panels on it just the one with the tablet. Ernest agreed to put panels on the refrigerator so we agreed to take it. He did tell us that he only had 3 white panels and one blue. I was ok with that. He advised us that he can't have it delivered till Sunday. I told him that the trust is gone and I needed my refrigerator asap. Ernest promised that if he couldn't find anyone to deliver it to us he would deliver it himself by noon. So I took another chance. Ernest and one of his employees were at my front door by 11 am with my refrigerator. They delivered and installed it. I was so happy. I must say Ernest kept his word which is really important to us. We are repeat customers..and will continue to shop there since Ernest made a bad situation better.

Glad I went to American Freight. Got a great refrigerator. Alex's Check out was quick…read moreand easy. Loaded my truck and zoom. Well carefully zoom anyhow. Appliance works perfectly.

We purchased a full Sub-Zero, Wolf, and Cove appliance suite from the Independence Boulevard…read morelocation of Queen City Audio Video & Appliances, doing business as Queen City HomeStore, along with an Electrolux washer and dryer set, for our new home build. Given the significant investment--equivalent to the cost of a vehicle--we expected a much higher level of service, installation expertise, and customer support. Unfortunately, our experience was extremely disappointing. The installation team was represented as Sub-Zero certified, yet multiple appliances were installed incorrectly. Several parts were missing from the original shipment, and our Sub-Zero grill was damaged after installers attempted to force it into place upside down before realizing it needed to be repositioned correctly. The damage was severe enough that the grill had to be replaced. The installers also wore shoes throughout our home without protective covers and were not particularly professional or courteous. When a certified Sub-Zero repair technician from Gantt later came to replace the damaged grill, they discovered additional installation issues that should never have happened. The refrigerator brackets had not been secured to the wall, creating a potential safety concern. We also learned that the beverage center door was not the correct configuration for our order--the handle was on the right side instead of the left. The door had been installed upside down, requiring additional service and correction. Our experience with the Electrolux washer and dryer was equally frustrating. We quickly discovered that the washer drum was damaging our clothing. When we reached out to the Independence Boulevard store for assistance, we discovered the location had closed and were repeatedly directed to work directly with Electrolux rather than receiving support from the retailer where we made the purchase. After being unable to resolve the issue with the original store, we were directed to another Queen City HomeStore location for assistance. Unfortunately, the resolution process remained slow and difficult, and we felt passed between the retailer and manufacturer rather than supported by either. After months of trying to resolve the issue through normal channels, we ultimately had to dispute the purchase through our credit card company to force a resolution. As a result, we spent nearly six months using a washer that was ruining our clothes while trying to get the problem addressed. After this experience, we purchased an LG washer and dryer directly from LG. The process was seamless, the customer service was excellent, and we have had no issues. While we were very impressed with the professionalism and expertise of Gantt's certified Sub-Zero technician, we cannot say the same about our experience with Queen City Audio Video & Appliances. For the amount we spent on appliances for our new home, we expected competent installation, responsive customer service, and support when problems arose. Instead, the entire process became a lengthy, frustrating, and expensive headache that left us feeling unsupported once the sale was complete.

Hands down - has been the worst experience and I will NEVER do business with Queen City again…read more As a business owner myself, my husband and I chose to forgo the big box stores to purchase all new appliances and try to support a local CLT retailer. We planned to FULLY renovate our kitchen at the end of October, so consciously placed our appliance order with Queen City in July for all major appliances (fridge, cooktop, microwave, double ovens, and more). In October (the week our demo started) the store informed us that the warehouse in CLT dropped our cooktop and it would need to be re-ordered. There was never an apology or remorse for their own mistake. We are SIX WEEKS PAST that phone call and no appliance has ever been delivered. I have been extremely patient, but every week when I call for an update to this DAY there has never been an apology, or accountability for THEIR mistake. I have to chase someone down every week for any sort of information that they "might be able to find" in the system. My entire renovation is paused 'midway' ... they act as if this happens all the time and WE ARE BOTHERING THEM following up on the order we placed in July. Just abysmal customer service. Again, as a business owner myself I am completely disappointed with our experience and would NOT recommend them to anyone.

I have used Ferguson for several projects. Some of the sales people are knowledgeable some of them…read morehave no clue. The reason I will give 2 stars is that they do not have set prices. Have the feeling that it's depending on the person selling you parts will get different price. Spoke with the manager M. he did not believe me and ask me too bring him previous invoices. May not use them again for future projects.

They are the most unfriendly people I have ever dealt with. My builder suggested I go there for…read morehigh end kitchen and bath I would happily choose Lowes or Home Depot to keep from buying there.

I took my mower to NSG because it decided to drop its belt and blade and Samuel said he'd take a…read morelook at it without charging me a "diagnosis fee". It's sad this is the exception to the rule. What's also sad is that the mess was completely user (me) error - I had installed the wrong blade and cracked 2 pulleys. I dropped my mower off after it took about 15 seconds for Samuel to diagnose the problem (though he was very nice about the user error part). Parts + a reasonable labor rate = a no brainer. About 3-4 hours later I got a call letting me know it was done. This can't possibly be the norm, but it was pretty awesome! Just finished the lawn & I'm pretty sure this is a brand new mower. It ran good before, but it seems better now and it's super clean! My engines are good (until I mess them up again) but I'll be back for the blade sharpening! Tips: 1. Take your small engine and lawn equipment to NSG. You'll be glad you did. 2. If you're going to do it yourself, make sure you install the correct blade.

I was gifted a second hand lawn mower, which, unfortunately I could not get to start. Took it to…read moreNSG and found the staff to be incredibly kind and straight forward. Repairs only took about a week despite the high volume of customers at the start of the season. Highly recommend this business for any small engine service or repairs.