I had a great experience with customer service rep Tim. I'd brought in an older Moen faucet and he…read morehelped me identify the model and the missing valve. He was courteous, knowledgeable, and efficient. I recommend this store if you need to find the right parts for your plumber.

I tried calling several times to make an appointment. Not once did anyone answer the phone. I…read moreleft several messages. Not once, did I get a call back. They are located in the downtown area where parking is not convenient, so visiting the showroom, much less without a reservation, is a waste of effort. How they stay in business is a wonder.

Bed Bath & Beyond has its purposes... I guess being my age... a lot of people are getting married =…read moreregistry lists. It's pretty easy to look online and then get a gift from the store or have it ship directly to the happy couple. I tend to avoid any location in the Arboretum like the plague since it seems like a chore getting in and out of there easily. Still have a small problem with the fact that I am always finding myself using their 20% coupons they send me in the mail. I guess I think it would be less of a hassle to actually lower the prices of the entire store, then to keep up with mailings and coupons in that manner.

I had the same bad experiences as the other "one star" reviewers. It seems all of BB&B physical…read morestores are closed and there is only www.bedbathandbeyond.com left. DON'T BUY FROM THEM, MY STORY IS WORSE THAN THE OTHERS! I've filed a dispute with my credit card company. B,B&B (or whoever is operating under that name) MUST BE SHUT DOWN! I couldn't get a refund on a defective product they sent ($96) unless I paid them $23.95 for THEIR return shipping label (and I don't believe they would refunded me even if I did). They threatened if I used my own means of return (UPS or Fedex) they would take no responsibility for item and would charge me extra for any expenses incurred while investigating! ARE THEY KIDDING???? I asked rep that during an "e-chat", and she ENDED THE CHAT!!!

Newest location hidden away on providence road near The Loft and The Crust Pizza. I personally…read morelove their sister stores HomeGoods, TJMAXX and, Marshall's a WHOLE lot more. With HomeSense you get opportunities to buy chandeliers. Just enough of parking but I don't think they will need more. I'm hoping they will bring another TJMaxx in the area.

This store is similar to the Home Goods store and I was told this store also supplys Home Goods…read more. I didn't find what I was looking for in the Home Goods store and was told to try this store instead.. I was able to find 6 matching outdoor chair cushions. I found prices mostly reasonable and a good selection of home furnishing products. The staff was friendly. The store bright and clean.

I purchased a "Hello Laura" Collage Wall Picture Frame. These 12 4x6" frames had to be attached to…read moremake this collage. When I tried to screw the pieces together I had trouble getting the holes to line up with one another. After trying for hours, I contacted Bed, Bath to start a return. Bed Bath then told me this was a marketplace seller & I had to contact them. This seller said they do not provide a label for return & I would need to pay for the shipping. The price the post office gave me was more expensive then I paid for the frame. The seller also said I couldn't use any other method for the return. They would not help me at all. Bed, Bath does not stand behind the products they allow to be sold on their website. I was very disappointed with their service. I bought the same product on Amazon from a different company. I had no problems putting it together, the quality & directions were much better. I had piece of mind knowing if their had been a problem I would have no problem returning with Amazon.

I was searching for a specific Simplehuman trash can and having a hard time finding it locally. I…read moreneeded it quickly and didn't have time to wait for shipping. Fortunately BBB had it in stock at this store so I found a coupon and placed the order for store pickup - I got the last one! Within two hours I got a notification that it was ready and that curbside was available. When I arrived, I hit the button in my email to notify the store and entered the space number where I was parked. Before I could make room in my trunk for the box, an employee was pushing a cart out with my order. He helped me get the box in the trunk and I was on my way. I love when I get prompt service, and when I receive what I paid for. No complaints from me.

Beautiful and vast selection of tile. Cole greatly helped me when I selected my tile and I am so…read morepleased with my choices. Cole is very talented in matching colors and tile design!

I came in without a design appointment (I recommend making one if you have a hard time finding what…read moreyou like). Luko was able to help me for a few minutes in between his clients. He found me the most beautiful bathroom tile that I probably would have overlooked on my own. He has a wonderful eye for design. I bought and returned samples with ease to make sure I was getting the right tile for my space.

I highly recommend American Crown Cabinets. I just finished my kitchen renovation and it's now the…read morekitchen of my dreams! Rick is amazing at design and the install was seamless!

From the owner: Whether you need new cabinets for your kitchen, bathroom, office or breakroom, in Waxhaw. NC or the…read moresurrounding areas, American Crown Cabinets has a variety of options. Pick from our selection of custom cabinetry, semi-custom, or Ready-To-Assemble (RTA) cabinets. Our team is proud to not only provide quality products but great customer service as well. American Crown Cabinets is here to help you make your dream projects come to life. Whatever your budget, we've got you covered.

I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

Organized and well laid out collection of everything you could possibly need for your kitchen,…read moreshort of the actual food. Pots and pans, spatulas and whisks, even blenders and juicers. Yep, coffee makers and tea strainers too. Today, I picked up a set of silicone tongs and some fridge magnet clips. Well priced!

Rough visit - skip for now if you're hungry! I usually love…read morecoming here, but my most recent trip was a huge disappointment. * Construction Chaos: The store is currently under heavy renovation. Many of the showroom displays were blocked off, making it difficult to navigate and even harder to find specific items. * Restaurant Fail: After navigating the construction, I headed to the restaurant only to find they had completely run out of food. It's incredibly frustrating to spend hours in a warehouse this size and not be able to grab a meal. If you're planning a trip soon, I'd check to see if the renovations are finished first. Right now, it's a bit of a mess.

This is a relatively new store in a shared shopping center. There's plenty of parking. The store is…read moreclean and well lit. They have a wide variety of items for your home office, etc. The value that you pay appear is very affordable for the average consumer. They have plenty of staff that are working while I was there. I saw someone putting together a piece. Another person was doing cleaning and it appeared three people who work there were having a meeting Despite their being enough staff no one greeted me or asked what I needed so I decided to leave and order the items online. The store is not as big as the IKEA near the university, but it has a pretty good selection. I hope that they can improve their customer service.