For as much as I complain about one experience at this location, I do love Lowes. Their store is clean, well stocked, well merchandised, conveniently located and they have fantastic sales. I'm here often for paint, plants, plant pots, soil & a zillion other things. I find they have much better deals than Home Depot & I feel they stock higher end products. If you shop here, I suggest getting the "my Lowes" frequent buyer card. It's free, but you have to ask for it as no one has ever offered it up. There is a card, a key fob, a smartphone app even a little sticker to affix on a frequently used credit card - it tracks all your purchases & for me it's handy as I'm currently buying a lot of paint. I love you Lowes, I'm sorry for putting you on blast in my earlier review. read more

Lowe's Home Improvement - Get the "my Lowes" card, it keeps track of everything you buy even paint colors. - Hardware Stores Near Me - Voorhees, New Jersey

Buyer beware! If you're thinking of making an appliance purchase from Lowe's, think again. Everything about our Lowe's specific experience went smoothly from the purchase of our dryer through initiating our return. The experience we had with the 3rd party company Lowe's uses for delivery and installation though tells a totally different story. You may be wondering how this has anything to do with Lowe's and through my review you'll understand exactly why Lowe's receives the rating it did. We purchased a dryer and the rep who helped us was very informative. They proactively advised we needed to purchase additional hardware for installation. We also opted to pay for delivery and installation. Now when you pay for services, especially installation, you want it done correctly. The delivery arrived within the window promised. It was very difficult communicating with the installation crew due to language barrier. They installed our dryer while we were working from home and left. Shortly after they left we noticed the dryer vent duct was not fully secured to the duct pipe and that the end of the hose itself was chewed up. We spent the next few hours attempting to get someone to rectify the issue. The crew advised they don't speak English well enough to communicate via phone. The manager accused us of moving the dryer causing the connection to come apart, was condescending, and eventually hung up on us. The customer service number routed us to an offshore call center where they were also difficult to understand. They tried making us schedule a service call that would be set for a different day and refused to transfer us to a manager. The last straw was the delivery/installation manager calling us back and telling us someone would be back out by 9am the next morning. 9:15am rolled around and nobody showed up, and they never answered any of our texts or calls. So, why is any of this related to Lowe's? When we returned to the store to initiate the return, the acting store manager who helped us asked about our experience. When we explained to him everything that happened he rolled his eyes and asked if the customer service number connected us to a call center in India. He said many Lowe's customers have complained about both the 3rd party company Lowe's uses for installation/delivery and the customer service line that's used to handle issues. I have a few problems with this. If these are issues that many people before us have complained about, why is Lowe's continuing to contract these companies? How can anyone expect quality customer service, especially out of in-home installation crews, when effective communication is not possible due to self-admitted language barriers? I will never, ever purchase another appliance from Lowe's. We will instead be purchasing from a local mom & pop shop who is offering the same dryer for less money. read more

I guess I went to Lowe's (Rt 73, Voorhees, NJ) at a bad time. I figured what could go wrong by going on a Wednesday morning (10am, 10/21/26). To start off with, who and I do mean who would think it's a good idea to stock the store midmorning during business hours? That's what I ran into, as it seemed every other aisle was blocked with packaged stock or employees with pallet jacks. One employee had the audacity to ask me "if I was coming this way?" as they had a main aisle blocked while trying to manage his loaded pallet jack!!! I spent an hour navigating the blocked store and employees who seemed to run away if you dared look in their direction for help! If shoppers scare them, I shudder to see them in action during war time. Finally, after an hour I was able to cobble enough merchandise together in my cart and having had enough of indifferent employees, I made my way to the contractors exit hoping that if there was a problem scanning my purchase a cashier could manage. Plus I don't like self checkout as I want to support labor only this time, they didn't support me. As a customer left the cashier at the contractor's exit, 3 female cashiers gathered together at the one station and had a convo... it was as if I wasn't there! I had to have about $300 worth of merchandise in my cart but they could care less as they were laughing and joking with each other. After several minutes of BEING IGNORED, AS A SENIOR CITIZEN I BECAME FURIOUS but rather than curse those ignant employees, I left the store leaving my desired purchase behind. It's truly a sad day as these big box stores with their trifling employees are still putting mom and pop hardware stores out of business. Rest assured, I WON'T BE BACK! read more

Pretty helpful staff, gentleman in plumbing section was very helpful. He helped us picking right stuff and share some really good tricks, saved us so much money, Thank you. read more

They have some items that Home Depot does not. My biggest complaint is how dark the parking lot is at night. It just doesn't feel safe.

After reading the other complaints Lowe's does not care about customers. That is probably why they closes 1,751 stores nationwide. If Maple shade treats its customers, the way I was treated today they are probably next. I bought products to a renovation in our bathroom. I became ill and was told by my doctors to not proceed. At the returns desk I needed a receipt. I went back home and found the receipt. Now having a receipt in line again that it was past 90 days and could not be returned I explained my situation to a blank face as he looked who was next. I am a Vietnam disable combat veteran. Other than a parking or discount (Home Depot gives the same discount no parking privilege). I am just another customer who they don't care about. So, it works both ways ONLY HOME DEPOT for me now!! Lowe's close up Maple Shade!!!!! read more

Washer is 4 days old so it's past their ridiculous 48 hour return policy. Washer is leaking oil on brand new floors. Whirlpool is no help. They want to fix it in a week letting it leak oil in the meantime. I want this thing out of my house. I am forced to eat the $550 and buy a new washer elsewhere. read more

I am a disabled adult. I got hired at this store in hopes for a new start. I got bullied, ignored, rejected, outcasted, discriminated against, laughed at, taunted, and talked about behind my back by anyone I came in contact with. I write this review as a precaution for anyone who is disabled because no one deserves to be treated the way I was there. No one. read more

Do not let Lowes install your windows! Lowes installed windows in my house just before I purchased it and the windows were not installed properly. They are leaking into my home and down the walls and ceiling in the room below. Lowes refuses to accept any responsibility and refuses to send anyone to fix the improper installation. My home is being destroyed and I am being subjected to mold. Please do not let them touch your home their subcontractors and installers do not know what they are doing! read more

Lady manager there was rude and disrespectful. I just was asking a simple question and she was not informative and don't want to give me the time of day read more

Customer service here is a laughable afterthought. I Just stopped here to get a new handle for our outdoor hose faucet. The plastic piece you turn broke. Three different employees told me three different locations. Not at any of those. The third employee gave me a look as though I asked him to babysit my toddler for a week when I asked for help. A fourth employee then told me they don't carry that at all. Just drive the extra couple miles and go to the Berlin Home Depot. read more

I did an internet order for two items. When the first item was due, I got a text message saying it had been delivered, and when I opened my front door, there was a gentleman standing on my porch with a big box. When the second item was due, I got a text message saying it had been delivered, and when I opened my front door, there was nothing. I waited, and waited, . . . and waited . . . nothing. I emailed, texted, and called Lowe's but I couldn't raise any human response, so I called the following morning. After spending over half-an-hour ON HOLD, I finally spoke with a very nice lady who knew nothing useful, but promised a call-back from Store #2389 in Voorhees, NJ. Eventually, a lady called from that store, and said that the driver had said that the since the courthouse was closed, they didn't deliver. *** MY HOME IS NOT A COURTHOUSE! *** The lady was unable to explain why I got a text saying that the item had been delivered when it hadn't been. This was clearly a lie. (How am I supposed to run my home improvement project when my supplier lies to me?) She was also unable to explain why a delivery had been (supposedly) attempted at a "courthouse," when my address is in a residential development in suburbia. Probably just another lie. She was able to set up a re-delivery, but not until FOUR DAYS after the initial due date. I can ship a package half way around the world within 24 hours, and Lowe's can't bother themselves to expedite a package which is already late. A responsible company would have apologized, found a willing employee with a car, apologized again, and delivered it within 2 hours. If all else failed, they would have put the package in a taxi. Expensive? Yes. But not nearly as expensive as a bad Yelp review. read more

My husband and I needed help in the plumbing section today, with buying a new sink and faucet for our kitchen.We weren't sure what we would need to complete the job. A Lowes employee named Joe was so helpful and kind.He recommended things we would need to complete our task,and was so patient with our questions. Thank you Joe...give this man a raise!!!!! read more

I have often bought plants at this Lowes. It is close to home and on the way from work. I love gardening and caring for my significant inside plant collection also. The prices at Lowes are better than at the boutique nurseries in the area. And they have more choices. When I was able to spend some time planting this mid summer, Almost every plant here was wilted and dying from no water, none of the plants had been watered enough in at least the last 3 days of about 100 degrees weather. I went to speak with the manager about getting a few scruffy looking hydrangeas at a discount. "You should get someone to water. You're loosing inventory." His answer was "they get watered in the morning." "It's been 100 for 3 days, they'll be dead by morning." " Yes probably." he answered. I got the 50 percent discount. Plants look great with a little TLC. Tonight I checked YELP, which is a great tool, to see which store closed the latest in my area. They were all closing at 9pm except the one closest to my home, it was open till 10pm! I was thrilled since it was 8:00 and I needed some supplies and would get to check out some plants. Sometimes they have great plants. 80 Percent of their indoor plants where wilting! The other 20 probably came in this morning. I went to the store manager, I assume, who was taking her vest off and trying to run out of customer service. It was 9:02pm. Oh you're closing now? I told her they were about to loose a lot of inventory if they don't water. She said. " I know." Really? I did say, "I could do it in less than an hour." She was gone! Wish I'd said ; and I'd save the store about $500 loss in wholesale product. Imagine the profit if you had one or two people on your staff to take care of your nursery for 2 hours a day? Not just the lovely worker bees, but 2 supervisors who had a couple people each to do the really hard work. These helpers, who could be unskilled as long as they don't mind working hard, sweating and looking buff by mid summer, are not to be diminished or disrespected because they do that back-breaking, dirty, buggy, unthanked work, with sweat in their eyes, scrapes cause people really love those creeping roses, only $3 tip if lucky. That's the stuff I can't do! I can talk and point now. And tip! The staff has always been very kind. I mean the wonderful worker bees. The managers have occasionally been less than willing to address my concerns, leaving me wanting to just pay more at real nurseries, rather than deal with people who don't care that because they had the wrong closing time on YELP "We don't control YELP." Was her answer. I was FORCED (I know I wasn't, but I wanted them.) to buy 4 less than healthy plants for full price and didn't get everything I wanted. The manager wouldn't give me the time to have that discount discussion as she ran from customer service to punch out at 9:04pm. I know I'm nuts..... I hate waste and I hate when any of my plants die. And fix your YELP page. Home Depot and other Lowes have. read more

They must have 20 employees at the voorhees Lowe's and each one is as clueless as the rest. The online inventory showed 18 of the items I was looking for but the shelves were empty. Tried to get someone to come over and get the stock down from above. Three times no luck off the Home Depot . Lowe's how you selling stock that still in boxes on the upper shelves and not having employees stock the shelves? They Just stand and talk and don't do their jobs. Worst store around. No more Lowe's because just like their name it's as Low as you can go read more

At self checkout you should have someone that wipes down the unit after each customer. Kind of like your sign says.

Shame on Lowe's for selling outdoor Christmas lights that are not allowed to get wet (according to the manufacturer.) The picture on the box clearly shows it outdoors. The corporate customer service person disconnected me, and they ignored my letter to the corporate office. read more

Went to home depot for shelving got no help at all. Went to lowes in vorhees and had sooo much help. 2 very nice gentlemen walked me thru my options from lowest in price and up. Settled on a big sheet ( the lower price which they suggested) which they cut down for me. Home depot associates could use training from lowes who helped me every step of the way. read more

Shop for tiles and bathrooms elsewhere. I just completed 100% remodel in my home for 5 full bathrooms. Lowe's delivered all the materials. One bathroom after installing we noticed a slight difference in the glossiness on 1/2 of the floor. The color white was a perfect match. The only issue was the glossiness. 1/2 the floor was really shinny and the other 1/2 less shinny. But very noticeable after the floors were installed. My contractor had to tear up the entire floor. Lowe's refuses to reimburse my contractor for the labor. I understand that it's the contractors responsibility to recognize the difference in the tiles like color. But the glossiness isn't that simple. And not so easy to see. I spoke to the store manager I believe his name is Devon. He said it's the contractors fault. I explained to Devon that "If my contractor had picked up the product himself then I would blame him" but since Lowe's delivered the tiles then they should bare some responsibility. Every idiot knows that you NEVER select tiles from different pallets. There will always be a different color and in order to get them exact they MUST be selected off the same manufacturer production. Lowe's knows that! They are the professionals we depend on to assure what they have selected and DELIVER should be from the same production date. Lowe's didn't have all the tiles in stock and got tiles from different locations to fill my order. We spent over $8,000 remodeling this project and are planning to do 3,000 sq ft of hardwood and much more. NOT FROM LOWES I assure you. If you shop for tiles, flooring, carpets at Lowe's and they offer you delivery. Beware that they might be filling your order and picking mixed manufacturing dates from different stores. I guess it's your responsibility to tell them and not theirs to select from the same pallet. read more

I am coming to the conclusion that I should not be shopping "in-store" I am a soon to be online shopper convert. I have been working on a project recently and buying a few parts here there. This past weekend I decided to finally finish it. I needed a few PVC parts. I had read online that Lowes does cut PVC. Long story short they would not cut the pipes I needed. I totally understand if this is something that the store doesn't do and that I possible read the wrong thing online. But the customer service here really lacked. When I was asked if I needed help I felt it was not genuine. And when I asked about the cutting service, there were no other solutions offered to me. Maybe I was just expecting too much. Other than the customer service the store layout was really strange and I found it very hard to locate items even with the app telling me the aisle and bay numbers. read more

Ordered a Dreamline shower door from this store. We were told it had a 10 day delivery date. After 20 days and my contractor demobilizing we called the store manager. The door was delivered 2 days later. When I picked up the door I asked to speak to the manager. This women could not have been less interested in what I had to say. "Well I'd have to look into it" Really I need to give you direction to look into it? " I wouldn't have scheduled anything until everything was in" I scheduled everything around a 15 day lead time on the door. I'm confident I've scheduled more contractors then this person. Home Depot has gained a customer. This negative review is more based on one persons attitude. However I'm confident that the door was not ordered properly and was rushed when we pushed. read more

Probably the nicest Lowe's you will ever go to. Looks pretty new, clean, well lit, even the bathrooms are nicer than any other home improvement store you will go to. read more

No Stars for Lowe's Voorhees NJ. Just to walk in and pay your bill is a project as well as an inquisition. I was asked if I was paying my bill, obviously I was. Then I was asked if this was a personal check, it has my name and address on it, still not enough info for her. I was asked to show her my picture ID that included my address, she checked to see if my address matched my license and it did. This should be the narrative when people vote, it would serve a better purpose. I have paid my bill for years in this store and was never questioned like that. Customer service needs to take a page out the orange box store across the street called Home Depot. I will be shopping a lot more in that store, paying a bill is never a hassle, I never felt like I was going to be cross examined when I pay in person, always a pleasant experience. Management that is in charge of Lowe's customer service and the customer service people need to be all re trained. read more

Had a great experience in the store. A guy named Jody didn't just help me by pointing me to the things I was looking for, but asked questions about my project and patiently listened to me trying to explain what I was doing. After that he walked me to the things I needed and explained how I should proceed , which ended up with me saving both - time AND money. Overall - very pleasant experience. read more

Lowe's Home Improvement - Hardware Stores Near Me - Voorhees, New Jersey

An absolute circus of a store. Employees are given little to no training, it's trial by fire. As someone who worked there the management is atrocious and the lack of consistency and quality in the service given is embarrassing, there's a complete domino effect presumably from poor management. Also when I worked there I was sexually harassed by a co-worker, reported it, and was told my harasser would work completely different shifts only to either be stalked or approached by my harasser two different shifts. A few years ago I would have laughed at you if you told me I'd leave a job that pays almost $16 hourly. This place changed the game, and I do what I can to avoid shopping here because of all of this. read more

Brought my son in here for the first time today, and I quote, "This place is ginormous!". Just needed to make a copy of a key and I was met by Richard in the hardware department. He was very helpful in making the copies and noticed that the machine that did the key cutting didn't cut the keys well. He tried 3 times and finally got the key right. I didn't ask him to do this, he did in willingly and that showed me what a great employee he is. Such a great experience in this store today, thank you! read more

No more shopping here. Individual lowe's can allow dogs on leashes into the store, this one does! While in line at the return desk, a doberman pincher lunged at another person in line with teeth bared and startled everyone. The owner was busy returning an item and not paying attention to the dog. The leash stopped the attack but just by a few feet. The manager told me it was store policy to allow dogs in and was not her decision. The people here are pleasant and the prices are good. Not worth shopping with aggressive dog breeds on the prowl. read more

Worst experience ever. Product was delivered, but wouldn't uncrate or bring into home. when contractor arrived to install, the vanity top was cracked. if they would have done what we asked and opened the crate we wouldn't have to arrange for a pick up days later. Still waiting for confirmation of pick up time tomorrow read more

This is a negative review because of an instance of poor monitoring and security for a situation that should have definitely been a red flag. My car was broken into and the thief stole my credit and debit card, went to Lowe's immediately after and bought over $2,000 in visa gift cards. This is a common scam usually done at Lowe's and Home Depot. These people did not have my license, but the employee(s) didn't ask anyway. When cops asked a manager how this could happen, they said that the cashier has to override a charge over $500. Okay so if a cashier was just able to override it, do they not think this was suspicious enough to investigate further or think to ask for their manager to look at it? I'm sorry all I need to read is "$2,000 of visa gift cards" and my immediate thought is that is absolutely a scam. I don't think visa gift cards should be allowed to be purchased at self check out and I know Lowe's couldn't care less because at the end of the day, they still get paid. Since this is a frequent scam and Lowe's still hasn't done anything to change how they deal with it, I'd give less than a 1 star if I could. read more

.Having to purchase carpet is usually an uncomfortable experience for many. Rose Hicks the Sales Associate at Lowe's in Voorhees, NJ made the experience simple. She seems to have her customers best interests in mind when assisting the many choices of carpet. She is knowledgable in the quality and style of carpet offered. Also important there is absolutely no pressure when considering a purchase. Best of all was the Installation of the carpet. Lowe's uses Daniel Molina of Daniel's Floor Covering. They were fantastic having arrived exactly on time and doing a quality instillation. All in all I could not be more pleased. I want to thank Rose and the men who work for Daniel who did the installation. Very professional. read more

I purchased 3 mayor appliances,at lowes in voorhees nj. Was given a delivery date and told they were in stock. Date of delivery they never showed never called. I called and was told the date was changed and the fact that. I wouldn't have a refrigerator for ten days now was basically my problem. If. your going to buy anything from lowes do yourself a favor find another store that knows how to treat their customers. Worst experience of my life with any store. read more

Very frustrating going into the store on a recent weekday at about 5 pm. Impossible to find anyone to ask some basic questions, after repeated requests, asking several times at the customer service desk, spending over 45 minutes there. Eventually, a man came over and it seemed that he would rather be plucking out his eyelashes than even attempt to take a stab at answering any of my questions. There were several other customers who were also patiently waiting. He was not knowledgeable, and the employee did not care at all. There was only one guy at the customer service desk, he clearly needed assistance, and was doing a great job with at least six customers behind me and the phone was just ringing off the hook. He did a great job under the circumstances. Just a VERY frustrating trip there, and I was not able to get my questions answered after trekking all the way there. read more

For the second time, I ordered fencing from Lowe's. For the second time, my order mysteriously didn't show up. Got a call from delivery early in the morning that they had my fencing and would be there in a few hours, but they never showed. Called to find out what happened, and the delivery service told me someone at Lowe's had cancelled my order. I waited a month for nothing. When I called Lowe's, the had fun shuffling me around from person to person for hours. By the end, they were laughing. I have never had the misfortune of dealing with such a rude and incompetent company. Buy at your own peril! read more

Customer service representative at the desk noticed me twice waiting, but because I hadn't noticed the COVID-19 signage for the start of the line across the way did not call me to the desk until I moved to that location. The representative was short and was clearly disinterested in helping me. When wrapping up the interaction she did not make eye contact with me when saying her response. With several people behind her I thought her comment was being offered to another associate. When she realized I hadn't registered her response she lowered her face mask and curtly repeated her response. Totally unprofessional. read more

Empire Today is Pricey, Pricey, Pricey. Unfortunately, it was too expensive for me. I was quoted $13,000 for 1400 square feet of their 25 year no wear carpet. $8,000 was the quote for installing 445 square feet of ceramic tile. Sales rep was okay and stated the quotes were based on their 50% off sale. She was just a little disappointed when I told her the carpet job was worth $6,000 and the tile around $3,000. All this after a two hours sales pitch. Tomorrow, I will give Lowe's a try in Voorhees, NJ. Update- A few days later, I purchased a 25 year no wear Stainmaster carpet from Lowe's for $4,800 install price. The Ceramic tile install was more than expected at $6,000 with all the supplies but I decided to go with it. No sales pitch, just facts. It was a pleasure. read more

Just moved into my new home a little over a month ago so my trips to Home depot, and Lowes have been frequent, and I am talking about multiple trips a day because i fail to remember everything I need at one time. Was in the Market for a grill and I narrowed it down to the one I wanted. The wife however wasn't going to be satisfied until she was able to put her hands on it. The store in Maple Shade is a little disorganized in my opinion. The selection of grills is ok. We took a trip down to the Voorhees store and it just seems as if their outdoor area is just a tad bit more organized where you can look and compare. Our grill was not in the store, but the same one without the side burner was. My wife was content with the amount of grill space and design and we put the order in, right then and there for delivery. Had I ordered it online at the Mapleshade store, it wasn't scheduled to arrive at the store until the 8th of May, and I would have to wait a few more days for delivery. I ordered my grill last Sunday April 28th, and received it this past Saturday, May 4th. There were some issues with the delivery. There was a dent in the base. The store gave us back $65, they even offered $75 back. They also forgot to provide us with the grease pans. No big deal, but it forced me to go back to the store on a Sunday when I had other things to do and once you go to the store you know you are not walking out of there with something you really didn't need. Overall the store is nicer, brighter, and well kept. read more

Guys, get your shit together! Your customer service (at this location) blows! Spotted: a supervisor making stocking plans with associates while ignoring customer in need, addresses customer to get item, supervisor walks away and ignores customer request to share stocking plans with other associates. Customer waits 15 minutes and supervisor "who would help" elsewhere shooting the shit with other associates. You rude, lady. read more

Terrible installation. Bubbles started appearing in the bedroom and on the stairs shortly after the warranty period. I have a professional installer in the house now restretching the carpet and installing the proper tacking. Maybe you should buy carpet from a carpet store with professional installers. read more

Few of the customer service desk people are rude and slow. Mgr does not know what she's doing. Return problems they make a mistake on your return and do not correctly fix the problem. Also do not purchase online for shipping to home and then try to cancel the order. They will not stop the order and never return your emails...terrible. Go to Home Depot. read more

Absolutely the worst experience I've ever had. I employed this particular Lowes to install carpet throughout my home. Within a year an half, the carpet started to buckle. The warranty was only good through 1 year, and so Lowes did nothing to help me to decrease my dissatisfaction in the carpet installation. Now it is coming up in every room of the house and looks terrible. This is the fault of the Lowes installer alone, and not due to any negligence on my part or my family's. Yet, Lowes did not take any responsibility in their installation failure, and I was told my only option would be to pay for someone else to restretch our carpets, at a significant cost to me. I am sorely disappointed that I gave Lowes so much of my money and trust to install my carpets incorrectly. I would never recommend Lowes to anyone in the future after this experience. read more